Celcom Home Fibre for Business is the plan for you to enjoy a better work experience in the comfort of your home or when you work remotely. Unlimited high-speed fibre Internet coupled with a free device and installation for stronger, uninterrupted connectivity for your online work conference calls and networking. Enhance your work from home life today!
STEP 1
Select your choice
STEP 2
Fill in and submit the form
STEP 3
We will get in touch to process your registration
What is Celcom Home Fibre™ for Business 300Mbps campaign?
It’s an initiative to provide existing postpaid customers with an internet connection via Fibre service with RM40 discount on the monthly fee for the first 24 Months of their subscription to the Celcom Home Fibre™ for Business 300Mbps plan only.
Who is eligible for the fibre 300Mbps campaign?
Customers must fulfill the criteria below:
New Celcom Home Fibre™ for Business registration with 300Mbps plan
Fibre installation address within all access partners
Mobile plan customers with value RM80 and above.
What are the benefits for customers for participating in this campaign?
Customers will enjoy RM40 discount from the monthly fee for the first 24 months upon subscribing to Celcom Home Fibre™ for Business 300Mbps plan only.
How much shall customer pay during the subscription period?
Customers only pay RM100 for the monthly fee for the first 24 months. From 25th month onwards, the customer have to pay the normal price of the plan.
How does customer know if they are eligible for the campaign?
Customer may reach Account Manager or VAPS to check whether within the coverage area.
How does customer subscribe to the offer?
For subscription, may subscribe to the service via an Account Manager and VAPS.
Is there any deposit fee?
The deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid upfront.
Is the deposit fee refunded to the customer?
Yes. Deposit fee will be refunded upon the expiry if the contract period where there is no early termination.
Does the subscription come with a contract?
Yes. Celcom Home Fibre plan comes with 24-month contract from the activation date
What are the charges in the first month bill?
Customer will see a statement reflecting their monthly pro-rated of the monthly fee from the date of the activation to the date that you are billed and a processing fee of RM10. Additional charges and rebates will be reflected.
What if customer terminates the service within the contract period?
Customers will be charged penalty for the remaining contract period or a fee of RM500, whichever is higher.
Can customer upgrade/downgrade Home Fibre plan?
Customer may request a speed upgrade at no charge and downgrade at any time subject to a downgrading fee of RM50 with no renewal on the minimum subscription period. However, rebate will be forfeited.
I have a postpaid plan (XPAX Postpaid or a legacy plan i.e first Blue) but not under MEGA™, am I entitled to this package?
Customer within any MEGA plan that value RM80 and above only entitled to this package.
My address is not within the serviceable area and is put in the Demand List. When will I be able to register this package?
Customer on the demand list need to make sure fibre port is available and fibre need to activated first in order to register the package.
I do not have an existing postpaid line, but I’m interested to register for this package, what should I do?
Customer should register any MEGA™ plan value RM80 and above before register for this package in order to enjoy the rebate.
What is Celcom Home Fibre for Business?
Celcom Home Fibre for Business is a service that provides High Speed Internet (HSI) that uses optical fibre technology offered to businesses. It allows you to enjoy ultrafast internet directly to your computer or via seamless WiFi access anywhere within your office.
Where can I check the coverage area?
You may contact our Account Manager to check the service coverage area. Service coverage areas will increase from time to time. For faster response, please call our contact centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers).
What is the eligibility for subscription?
Celcom Home Fibre for Business is eligible for Corporate/ Business customers.
How do I subscribe to this service?
There are a few alternative channels available. You may subscribe to the service via
How much is the monthly fee?
The following is a list of plans we offer (unless provided otherwise for promotions):
Plan |
Celcom Home Fibre 30 Mbps |
Celcom Home Fibre 100 Mbps |
Celcom Home Fibre 300 Mbps | Celcom Home Fibre 500 Mbps | Celcom Home Fibre 1Gbps | |
Monthly Price |
RM80 | RM120 | RM140 | RM200 | RM229 | |
Internet |
Download Speed | 30 Mbps | 100 Mbps | 300 Mbps | 500 Mbps | 1 Gbps |
Upload Speed | 30 Mbps | 50 Mbps | 50 Mbps | 100 Mbps | 200 Mbps | |
Quota | Unlimited | |||||
Device |
Router |
FREE AX Router (New registration only) |
||||
Add on Mesh Wifi | RM25/month per pair | FREE | ||||
Installation |
FREE Standard Installation |
*Promotional price until further notice.
**1Gbps is only available in Sabah
Do I have to pay any upfront fee or deposit in order to subscribe to this service?
There is no upfront fee required. A deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid upfront.
How much is the credit limit for each plan?
For the credit limit please refer below table:
Package | ||||||
Plan |
Celcom Home Fibre |
Celcom Home Fibre |
Celcom Home Fibre 300 Mbps |
Celcom Home Fibre 500 Mbps |
Celcom Home Fibre 1Gbps |
|
Monthly Price |
RM80 | RM120 | RM140 | RM200 | RM229 | |
Credit limit | RM450 | RM500 | RM500 | RM700 | RM650 |
What is the minimum subscription period?
Minimum subscription period is 24 months from the activation date.
Can I convert my account from Postpaid to Prepaid?
Celcom Home Fibre for Business account is on a postpaid basis and cannot be converted into prepaid basis.
Who do I contact for after sales support and enquiries?
You may call our Customer Service Consultant at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for end-to-end service enquiries on Celcom Home Fibre for Business.
When can I schedule my installation?
Installation can be scheduled immediately during registration. Installation date may vary depending on the TechXpert’s availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.
What do I have to do to reschedule my installation slot?
Upon receiving the welcome email or SMS, you may call 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) to reschedule the installation time slot.
What if I would like to cancel my subscription before the installation takes place?
You may call our Contact Centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for cancellation.
Is there an imposed fee if I were to reschedule my installation appointment?
You will not be charged any fee if you request to reschedule within a minimum of four (4) days prior to the installation date. A rescheduling fee of RM200 will be imposed if you reschedule your appointment within four (4) days of your previously set appointment.
Will I be able to subscribe and enjoy more than the 30Mbps speed plan if I stay in a high-rise premise?
You will be able to subscribe and enjoy more than the 30Mbps plan if you stay in a fibre infra-area. However, in some high-rise areas which is covered by VDSL infra you would only be able to subscribe to 30Mbps plan.
How long is the installation process?
The installation process will take approximately three (3) to six (6) hours depending on premises. You will receive a call from Celcom four (4) days from the appointment date to confirm the installation date and time. In the event that you are not reachable, we will deem the appointment confirmed and proceed to inform our TechXpert. Our TechXpert will make a call to you on the day of the installation to arrange for the installation to take place.
How much should I pay for the installation?
Celcom will provide the standard installation for free for all Celcom Home Fibre for Business customers. The standard installation will include 100m of cabling from the nearest fibre distribution point to the BTU/modem inside your home. Only visible cabling (uncovered) inside the premise is considered as a standard installation.
Any variation of the said above will be considered as a non-standard installation and the cost shall be borne by you.
What is a non-standard installation?
A non-standard installation is anything additional from the standard installation provided. This includes concealed cabling, using microduct, behind the wall, over the ceiling or via underground ducts. Such installation request, if any, shall be discussed with the contractor inclusive of the cost. Celcom will not be responsible of the completion or work quality of the non-standard installation.
Will there be any drilling involved and approval needed to enter the building?
There will be potential drilling to connect the service to your office. You will need to approve the drilling and the design of the connection prior to installation in the service installation form. Any building space requiring management approval shall be taken up by the customer.
How do I use my Celcom Home Fibre™ for Business?
Step 1: Search for your Celcom Home Fibre™ for Business SSID as displayed on the Router, using a computer or a smart device.
Step 2: Select the Celcom Home Fibre™ for Business SSID and enter the security key displayed on the Router.
Step 3: You are now connected. Enjoy your Celcom Home Fibre for Business anywhere within your home.
What are the devices that will be installed on my premise?
We will install a Router (RGW) and a Modem (ONT) on your premise.
What is the warranty period for the devices?
The Modem has a warranty period of twelve (12) months. The Router have a warranty period of twenty-four (24) months.
What if my devices are faulty and need a replacement?
You will not be charged for the replacement of the devices during the warranty period due to damages caused by a manufacturing defect. In the event that the device is damaged due to your negligence, you will be charged RM300 for the replacement of the Router and the Modem.
Devices | Device Replacement Charges | ||||
Within warranty period | Beyond warranty period | ||||
Plan |
Incidental |
Manufacturing |
Incidental | Manufacturing | |
Router (RGW) |
RM300 | FREE replacement | RM300 | ||
Modem (BTU) | RM300 | (one-to-one-swap) | RM300 |
Can I have my CCTV or other external devices connected to the service?
The service is compatible with selected brands and models of CCTV only. The CCTV must be compatible with a private dynamic IP and the CCTV supplier must be contacted for the configuration. For other external devices, it is necessary that they are genuine and with legal contents to ensure a seamless experience. Celcom will not be responsible for the downgrading of experience if the non-genuine external devices with illegal contents are used.
What will I see in my first bill?
You will see a statement reflecting your monthly pro-ration of the access fee from the date of your activation to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.
How do I pay for my service?
You may make payments at any of our bluecube stores nationwide, our certified partners, business portal, our kiosk services or via online banking services such as Maybank2u or CIMBClicks.
Can I upgrade my speed?
You may request a speed upgrade for no charge, at any time with no renewal on the minimum subscription period.
Can I downgrade my speed?
You may request a speed downgrade at any time and is subject to a downgrading fee of RM50 with no renewal on the minimum subscription period.
Can I relocate my service to any other location?
You may request service relocation subject to the availability of the service at the new location at the rate of RM200 per request.
What if my new location is not within coverage/ not serviceable?
You may request termination of your account, and if you are still within the contract period, your termination fee will be waived provided that you produce an original utility bill with your new location address.
What if I terminate the service within the contract period?
You will be charged a termination fee of RM500 (non-prorated), which will be reflected in your final bill.
Where can I terminate the service?
For the time being, termination can only be done by calling our Customer Service Consultant at 1111 (for Celcom customers) or +6019-6011111 (for Non-Celcom Mobile).
If I terminate the service before the contract ends, do I need to return the device(s)?
You are only required to return the Modem (BTU/ONT), as all other devices belong to you. Our TechXpert will arrange to collect the Modem from your premise, and if you fail to return the Modem, you will be charged a fee of RM500
What do I need to do if I want to terminate the service?
Our Customer Service Consultant will advise you to settle the outstanding payment (if any) and arrange for collection of the Modem (if required). Upon collection of the Modem and settlement of the outstanding bill, or in the case of Modem not being required to be returned or there is no outstanding bill, our Customer Service Consultant will complete the termination order and you will receive your final bill in the next bill cycle.
Limited Time Rebate on High-Speed Plans
What is the rebate promotion on the Celcom Home Fibre for Business 300Mbps & 500Mbps?
You get to enjoy RM21 for 3 months when you subscribe to the new Celcom Home Fibre for Business 300Mbps & 500Mbps plan.
Is this a limited time promotion?
Yes, this is a limited time promotion. We will notify you on the end date from time to time.
Who is eligible for the rebate promotion?
New registration of Celcom Home Fibre for Business 300Mbps & 500Mbps
Upgrade from the current Celcom Home Fibre for Business plan to 300Mbps & 500Mbps plan
How can I participate in this promotion?
This promotion is only applicable for subscription and/or purchase at:
What are the offerings for the Celcom Home Fibre for Business 300Mbps & 500Mbps?
Plan |
Home Fibre 300 Mbps |
Home Fibre 500 Mbps |
|
Fee |
Monthly | FREE Replacement | RM 300 |
Rebates | Promotional Rebates | (one-to-one swap) | RM 300 |
Internet | Download Speed | 300 Mbps | 500 Mbps |
Upload Speed | 50 Mbps | 100 Mbps | |
Quota | Unlimited | Unlimited | |
Device | Router | FREE AX Router (New Registration Only) | |
Others |
Installation Fee | FREE | FREE |
Activation Fee | FREE | FREE | |
Contract | 24 Months | 24 Months |
Can I upgrade or downgrade my current Celcom Home Fibre for Business subscription to enjoy the rebate?
Yes, you can enjoy the rebate only if you upgrade your plan. Rebate is not applicable for downgrade of plan (i.e. in this case 1Gbps to 500Mbps or 300Mbps). Standard rules of upgrade and downgrade shall apply.
Is there a contract period for the Celcom Home Fibre for Business plan?
Yes, there will be a 24 months contract period for Celcom Home Fibre for Business.
By joining this promotion, are there any other terms and conditions that I need to know of?
By signing up to this high-speed plan, customers are bound to the general terms and conditions of Celcom Home Fibre for Business can be view under this campaign Terms and Condition.
What is the free AX Router in the new plan?
This is a new router for Celcom Home Fibre for Business, supporting the WiFi 6 technology and much superior than the previous router. The router will be given for free for any new registration of home fiber plans starting from the launch onwards.
Can I get the router for free if I upgrade my plan?
No, only new registrations shall receive the router for free.
What will happen if I terminate my Celcom Home Fibre for Business plan?
In the event you terminate your subscription of the Celcom Home Fibre for Business plan, you will go into standard termination process (with penalty if still under contract).
What is Celcom Mesh Wi-Fi?
Celcom Mesh Wi-Fi is a mesh enabled router for expanding your office Wi-Fi coverage while reducing weak signal spots and dead zones. It utilizes the mesh technology to expand your office Wi-Fi and covers locations with a weak Wi-Fi signal. And with its simple setup, it only takes a few minutes to get connected!
Who is eligible to purchase the Celcom Mesh Wi-Fi?
New Celcom Home Fibre for Business customer
What plans are eligible to sign up for Celcom Mesh Wi-Fi?
You may subscribe to either of the following plans:
Celcom Home Fibre for Enterprise Plan |
New Registration |
Add-On Purchase |
Celcom Home Fibre 30 Mbps |
Yes | No |
Celcom Home Fibre 100 Mbps | Yes | No |
Celcom Home Fibre 300 Mbps | Yes | No |
Celcom Home Fibre 500 Mbps | Yes | No |
Celcom Home Fibre 1 Gbps |
Yes |
No |
What is the offer for Mesh Wi-Fi?
Celcom Mesh Wi-Fi can be purchased by Celcom Home Fibre for Business customers at RM25 per pair (2 units) for 24 months upon NEW registration ONLY. The charges will be included in the monthly bill.
What are the requirements to use Celcom Mesh Wi-Fi?
You need a Celcom Home Fibre for Business internet connection.
How do I purchase Celcom Mesh Wi-Fi?
Only for Celcom Home fibre for Business new customers. The purchase can be included upon the Celcom Home Fibre for Business plan registration. The Mesh Wi-Fi will be installed by our TechXpert during Home Fibre installation.
How do I install the Celcom Mesh Wi-Fi devices?
Our TechXpert will install the devices for you during Home Fibre installation.
Is the Celcom Mesh Wi-Fi installation free?
For new customers, the Mesh Wi-Fi will be installed free of charge during the Home Fibre installation.
What will happen if I upgrade or downgrade my current plan?
Is there a contract period for the Celcom Mesh Wi-Fi?
Yes, there will be a 24 months contract period. The contract also applies to the free Celcom Mesh Wi-Fi received for Celcom Home Fibre 500Mbps and 1Gbps plans.
How many Celcom Mesh Wi-Fi devices can I purchase?
You can purchase a maximum of 2 sets for the Celcom Mesh Wi-Fi. You could also receive another 1 set for free if you subscribe to the 500Mbps and 1Gbps plan upon new registration only.
By purchasing Celcom Mesh Wi-Fi, are there any other terms and conditions that I need to know of?
By having Celcom Mesh Wi-Fi, customers are bound to the general terms and conditions of Celcom Home Fibre as published at https://www.celcom.com.my/legal/terms-and-conditions/personal#personal-broadband-celcom-home-fibre
What are the key technical specifications of the Celcom Mesh Wi-Fi devices?
The TP-Link Deco X20 is a powerful AX1800 wireless Mesh device with OFDMA & MU-MIMO feature supporting Wi-Fi 6 (802.11ax) on both 5GHz (1201 Mbps) and 2.4GHz (574 Mbps). It also has a band steering feature which automatically selects the best and fastest available connection for each of your in-office devices so you can stream music and videos on more devices in more locations.
How is the Celcom Mesh Wi-Fi different from a Wi-Fi range extender?
Celcom Mesh Wi-Fi is optimally positioned to deliver ultra-reliable, long-distance Wi-Fi coverage for indoors and outdoors using Seamless Session Transfer Technology. This allows devices to maintain connectivity when roaming between Wi-Fi networks. Moving from the car garage to the backyard patio with no loss in performance. Unlike traditional WiFi range extenders, it expands the wireless network coverage, but reduces the speed and impact of overall Wi-Fi performance.
How many Mesh devices do I need
Here are guidelines based on home size or layout:
**Other factors such as physical obstructions or home layout may impact your Wi-Fi signal
How should I set up the Celcom Mesh Wi-Fi devices?
To set up your Celcom Mesh Wi-Fi network, download TP-Link Deco app from the Google Play or Apple App Store and follow the steps on the app. For details, please refer to the installation guide.
If I use other routers which are not provided by Celcom, will the Celcom Mesh Wi-Fi device work?
Yes, it is compatible with all types of routers.
Where should I place my Celcom Mesh Wi-Fi device?
Do not place the Celcom Mesh Wi-Fi device on the floor and always keep it away from walls or big metal objects. Do identify any weak signal locations. You may also use the Deco app to locate and fix weak Wi-Fi locations as you place additional Mesh devices.
Can I use a LAN network cable to connect the device to a network port on a PC/Laptop?
Yes, but only LAN network cable rated CAT5E and higher can achieve the maximum performance. It is advisable to use the cable supplied in the box.
Do I need to switch off the Wi-Fi in my own router?
Yes, it is necessary to switch off the Wi-Fi in your main router to enjoy the seamless Wi-Fi feature of the Mesh device.
How do I change the SSID or Wi-Fi name?
You can change the SSID or Wi-Fi name by using the TP-Link Deco app.
What do I do if my connection is showing that it is offline?
An offline connection can be caused by many things. Here are a few simple steps to follow to resolve this problem:
What is the warranty period for Celcom Mesh Wi-Fi device?
The device warranty period for Celcom Mesh Wi-Fi is 24 months
If I have issues with my Celcom Mesh Wi-Fi device, who do I contact to get it fixed?
Please call Technical Support at +6019-6011111 (for non-Celcom customers) or 1111 (for Celcom customers).
What if my Celcom Mesh Wi-Fi device is deemed faulty and need replacement?
Celcom TechXpert will do an on-site troubleshooting to determine if your product is defective. If it is, a Celcom Mesh Wi-Fi faulty replacement will be carried out by our TechXpert.
What happens if the Celcom Mesh Wi-Fi device provided by Celcom becomes faulty due to manufacturer defects?
The Mesh Wi-Fi device which we provided are covered by a limited warranty during your contract period. You will not be charged for the Mesh replacement; hence no cost shall be paid directly to Celcom TechXpert.
What happens if the Celcom Mesh Wi-Fi device provided by Celcom is damaged, or lost during my contract period?
Any loss or damage (physical damage, water damage, lightning strike, or burned) due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.
**However, if the Mesh unit is damaged, you will be offered with an outright replacement option at RM300/unit, this fee will be reflected in your next bill.
What is the swap policy for Celcom Mesh Wi-Fi device?
You are entitled to have a single Mesh device replaced only if the Mesh unit experiences major failures and fails to be acceptable, rather than swapping the whole complete set (twin-pack).
What will happen to the Celcom Mesh Wi-Fi device after the 24 months warranty has ended?
You will obtain ownership for the Mesh device upon expiration of your contract period. Failures due to manufacturer defects will no longer be covered by Celcom.
What will happen to my Celcom Mesh Wi-Fi devices if I terminate my service before my contract term ends or if my contract expires?
You may keep the devices you purchased regardless of early termination or contract expiration. Early termination charges for Mesh Wi-Fi will be imposed if the contract is terminated before the expiry date.
What is the penalty or the early termination charge for Celcom Mesh Wi-Fi?
The penalty or early termination fee is the accumulated amount of the remaining months in the contract from the device’s recommended retail price (RRP).
How much is the recommended retail price (RRP) for Celcom Mesh Wi-Fi devices?
The RRP is RM868.
What are the benefits for customers for participating in this campaign?
Customers will enjoy RM40 discount from the monthly fee for the first 24 months upon subscribing to Celcom Home Fibre™ for Business 300Mbps plan only.
Customers will also get a fibre connection with a premium modem.
How much shall customer pay during the subscription period?
Customers only pay RM100 for the monthly fee for the first 24 months. From 25th month onwards, the customer have to pay the normal price of the plan.
How does customer know if they are eligible for the campaign?
Customer may reach Account Manager or VAPS to check whether within the coverage area
How does customer subscribe to the offer?
For subscription, may subscribe to the service via an Account Manager and VAPS..
Is there any deposit fee?
The deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid upfront.
Is the deposit fee refunded to the customer?
Yes. Deposit fee will be refunded upon the expiry if the contract period where there is no early termination.
Does the subscription come with a contract?
Yes. Celcom Home Fibre plan comes with 24-month contract from the activation date.
What are the charges in the first month bill?
Customer will see a statement reflecting their monthly pro-rated of the monthly fee from the date of the activation to the date that you are billed and a processing fee of RM10. Additional charges and rebates will be reflected.
What if customer terminates the service within the contract period?
Customers will be charged penalty for the remaining contract period or a fee of RM500, whichever is higher.
Can customer upgrade/downgrade Home Fibre plan?
Customer may request a speed upgrade at no charge and downgrade at any time subject to a downgrading fee of RM50 with no renewal on the minimum subscription period. However, rebate will be forfeited.
I have a postpaid plan (XPAX Postpaid or a legacy plan i.e first Blue) but not under MEGA™, am I entitled to this package?
Customer within any MEGA plan that value RM80 and above only entitled to this package.
My address is not within the serviceable area and is put in the Demand List. When will I be able to register this package?
Customer on the demand list need to make sure fibre port is available and fibre need to activated first in order to register the package.
I do not have an existing postpaid line, but I’m interested to register for this package, what should I do?
Customer should register any MEGA™ plan value RM80 and above before register for this package in order to enjoy the rebate.
Terms and Conditions for #Fibrecampaign RM100 for 300Mbps (“Campaign”)
This Campaign is held by Celcom Mobile Sdn Bhd (Company No. 27910-A) (“Celcom”). By participating in this Campaign, the Customers (as defined below) hereby agree to be bound by these terms and conditions which shall form an integral part of and to be read together with terms and conditions of Service Registration Form (SRF”) and/or terms and conditions of the respective mobile/content service(s) offered and relevant to the Customer in respect of this Campaign as published.
In the event of a conflict or inconsistency between these terms and conditions and CRF and/or terms and conditions of the respective mobile/content service(s), such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these terms and conditions (ii) terms and conditions of SRF and/or the respective mobile/content service(s).
The Customers hereby agree and acknowledge that Celcom reserves the rights to process the Customer’s personal data (as defined in the Personal Data Protection Act 2010) in accordance with Celcom’s Privacy Notice made available on Celcom’s website and as amended from time to time.
The Campaign shall commence from 3rd October 2022 until 31st December 2022 (“Campaign Period”). Any extension or discontinuation thereof shall be subject to the sole discretion of Celcom.
This Campaign is applicable to postpaid plan customers with Mega Plan RM80 and above (as set out in Schedule 1 herein) who sign up for Celcom Home Fibre for Business Plan 300Mbps only (“Customers” / “Customer”).
For the avoidance of doubt, this Promotion is not eligible to the following persons:
CELCOM HOME FIBRE FOR BUSINESS |
|
PRICE AFTER REBATE |
RM100 |
PLAN |
300 Mbps |
(to be read together with the Terms and Conditions above)
Celcom Home Fibre™ for Business
This Service(s) (as hereinafter defined) is made available by Celcom subject to the terms and conditions of the Service provided herein (“Terms and Conditions”). You acknowledge that you have read and fully understood these Terms and Conditions. Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by these Terms and Conditions as may be amended from time to time by Celcom. You must ensure that any person you allow to use the Service complies with these Terms and Conditions.
By subscribing to this Service, in addition to these Terms and Conditions, you shall be subject to Celcom’s Privacy Policy and Fair Usage Policy which are made available here as amended from time to time. In the event of any inconsistency between the provisions of these Terms and Conditions and the terms and conditions of Privacy Policy and Fair Usage Policy, such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these Terms and Conditions; (ii) Privacy Policy; and (iii) the Fair Usage Policy.
Definitions
1. For the purpose of these Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
“Account” means an account opened for you with Celcom for subscribing to the Service;
“Activation” or “Activated” means the point in time when the Service is activated in Celcom’s System;
“Agreement” means the completed and executed SAF, the Terms and Conditions and all sub
“Agreement” means the completed Service Registration Form and these Terms and Conditions including any Addendum and all subsequent amendments and variations to the Terms and Conditions and Addendum;
“Bill” means the statement issued by Celcom, in the format as determined by Celcom, to the Customer from time to time in respect of the Service(s) and the term “Bill” shall also include Invoice;
“Celcom” means Celcom Mobile Sdn Bhd (Company No. 197601002188 [27910-A]);
“Celcom Home Fibre™ for Business” means High Speed Internet (HSI) access that uses optical fibre technology offered as part of the Service;
“Celcom Home Fibre™ Modem” means the Broadband Termination Unit (BTU) or Optical Network Termination Unit (ONT) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;
“Celcom Home Fibre™ Router” means the Residential Gateway (RGW) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;
“Celcom’s System” means the telecommunication system utilized including but not limited to any Celcom Home Fibre™ Router, facility, apparatus, plant, pole, line, wire or cable installed at the Service Address by Celcom for provision of the Service;
“Credit Limit” means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time;
“Equipment” means the hubs, routers, servers (for Networking purposes), your personal computer (equipped with CD Drive and LAN connection card (NIC)) and conforms to the specifications prescribed by Celcom upon your registration for this Service;
“Installation” or “Standard Installation” refers to the installation of High Speed Internet (HSI) which includes:
“Installation Date” means the date requested by you in the Service Registration Form or any other dates available for the supply, delivery, installation, and activation of the HSI at the Service Address;
“Installation Form” means
“Account” refers to the Installation Form duly acknowledged by you for Installation to take place and to be completed, which has been accepted and approved by Celcom;
“Invoice” means the statement issued by Celcom to the Customer to supplement or as a supplement to the Bill;
“Service Registration Form” refers to the Service Registration Form duly completed by you to subscribe to the Service(s), which has been accepted and approved by Celcom;
“Service(s)” means telecommunication services including HSI specifically known as Celcom Home Fibre™ for Business to be provided by Celcom to you pursuant to the Agreement;
“Service Address” means the address where Celcom agrees to provide the Services to you;
“SKMM” means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission Act 1998;
“Spam” means unsolicited electronic messages sent through various communication modes including but not limited to email or instant messaging services regardless of the existence of the prior relationship between the sender and the recipient and regardless of content whether commercial, non-commercial or messages including malicious program and/or content and/or data including unsolicited messages, videos, advertising, marketing or promotional materials;
“Terms and Conditions” means the general terms and conditions and the specific terms and conditions of each Service as may be varied or modified from time to time at Celcom’s sole discretion;
“User” refers to you or in the case of a company, any person nominated by the company to be the User;
“Value Added Service” or “VAS” means additional functions, features or facilities which are currently available or will be made available by Celcom from time to time and may be subscribed to and/or used by you in connection with the Service to enable you to access and use information, data, content, WAP and other interactive applications and/or services over the Internet and/or intranet;
“Working Days” means save for the states of Kedah, Terengganu, Kelantan and Johor, Mondays to Fridays and Saturdays (half day), excluding public holidays, Saturdays (half day) and Sundays. In the states of Kedah, Terengganu, Kelantan and Johor Sundays to Thursdays and Fridays (half day), excluding public holidays, Fridays (half-day) and Saturdays;
“You” or “Your” refers to the person authorized to use the Service subject to these Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Service Registration Form.
2. Period of Agreement
3. Provision of the Service
i. The Service is only available in certain coverage areas. To know whether you are within the coverage area, you may contact Celcom service centers, call centers, branches, agencies, or by visiting here.
ii. Upon registration of the Service, you shall receive the following:
iii. Upon subscription to the Service, you shall receive the following:
iv. You may request:
iv. You acknowledge that Celcom has the absolute discretion to reject any request for upgrading and downgrading the package without assigning any reasons.
4. Installation
i. You shall ensure that you have the following items required for the Installation, including without limitation:
ii. If the Installation is to be performed at a high rise building, you shall ensure that you obtain the necessary permissions and approvals from the building’s management including procuring the approval for Celcom’s access to the main distribution frame (MDF) room and/or the subscriber distribution frame (SDF) room on the Installation Date.
iii. Upon Celcom’s acceptance of your Service Registration Form for the Service (“Acceptance”):
iv. Celcom shall not be liable for any damages arising out of or resulting from the work done by Celcom TechXperts.
v. Notwithstanding Clause 4.3 above:
vi. In the event that you request a non-standard installation of the Service (“Non-standard Installation”), the cost of the Non-standard Installation shall be borne by you.
vii. Subject to Clause 4.6 above, the Non-standard Installation request shall be made directly to the Celcom TechXpert, and the cost thereof shall be paid directly to Celcom TechXpert.
viii. In the event, the Services cannot be installed and/or activated on the Installation Date due to:
ix. In the event that the circumstances prescribed in Clause 4.8 continue for a period of three (3) months from the Registration Date, Celcom reserves the right to deny your application for the Service. Any cost associated with the preparation for the Installation and/or Activation of the Service shall be borne by you.
5. Celcom Home Fibre™ Modem
1. Celcom Home Fibre™ Modem’s Condition
The Celcom Home Fibre™ Modem is provided by a third party and comes with a twelve (12) month warranty (“Celcom Home Fibre™ Modem Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Home Fibre Modem resulting from:
2. Ownership of Celcom Home Fibre™ Modem
The Celcom Home Fibre™ Modem remains the property of Celcom at all times.
3. Pursuant to Clause 5.2 above:
6. Celcom Home Fibre™ Router
1. Celcom Home Fibre™ Router’s Condition
The Celcom Home Fibre™ Router is provided by a third party and comes with a twenty-four (24) months warranty (Celcom Home Fibre™ Router Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Home Fibre™ Router resulting from:
2. Ownership of the Celcom Home Fibre™ Router
The Celcom Home Fibre™ Router shall belong to you upon successful installation of the Service onwards.
7. Exclusion of Warranties
1. The warranties under Clauses 5.1 and 6.1 above shall not be applicable upon the occurrence of the following events:
8. Defective Celcom Home Fibre™ Modem and Celcom Home Fibre™ Router
1. Defects or discrepancies, in or like an objection to the Celcom Home Fibre Modem and Celcom Home Fibre™ Router shall be reported to Celcom within forty-eight (48) hours of your receipt of the Celcom Home Fibre™ Modem and Celcom Home Fibre Router™, failing which it shall be conclusively presumed that the Celcom Home Fibre Modem and Celcom Home Fibre Router were received by you in good condition.
9. Damage to the Celcom Home Fibre Router and Celcom Home Fibre Modem
1. You shall be responsible to pay for the loss of or damage to the Celcom Home Fibre™ Modem and Celcom Home Fibre™ Router, due to or as a result of fire, theft, negligence, willful destruction, or improper usage.
2. Subject to Clause 9.1 above, you shall be charged with the following charges for the replacement of the lost or damaged Celcom Home Fibre™ Modem and Celcom Home Fibre™Router:
10. Deposit
1. Celcom may request payment for registration of the Service which may include without limitation a refundable deposit (“Deposit”).
2. Celcom reserves the right to utilize the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
3. Subject to Clause 10.2 above, any balance Deposit exclusive of interest (if any) will be returned to you within four (4) months from the date of the termination of this Agreement subject to the deduction of any amount claimed by Celcom in the event of your breach of any of the terms of this Agreement.
11. Packages
1. If your subscription to the Service is made pursuant to a package or promotional package (“Package”), you agree to be subject to the additional terms and conditions applicable to the Package.
2. Celcom reserves the right to amend the Packages from time to time at its discretion or to withdraw the Packages at any time without assigning reasons for such withdrawal and migrate you to another package or promotional package as Celcom deems fit.
3. Upon subscription to the Service, you may subscribe to the following Packages:
* 1Gbps is only available in Sabah.
Plan |
Celcom Home Fibre 30 Mbps |
Celcom Home Fibre 100 Mbps |
Celcom Home Fibre 300 Mbps | Celcom Home Fibre 500 Mbps | Celcom Home Fibre 1Gbps | |
Fee |
Published Monthly | RM80 | RM120 | RM140 | RM200 | RM229 |
Internet | Download Speed | 30 Mbps | 100 Mbps | 300 Mbps | 500 Mbps | 1 Gbps |
Upload Speed | 30 Mbps | 50 Mbps | 50 Mbps | 100 Mbps | 200 Mbps | |
Quota | Unlimited | |||||
Device | Router | FREE | ||||
Others | Installation Fee | FREE | ||||
Activation Fee | FREE |
12. Additional Service
1. Upon subscription to the Service, you may subscribe to the Value Added Service subject to the following:
13. Your Responsibility
1. You shall:
2. You shall not use the Service:
14. Celcom’s Rights
1. Celcom reserves the right to make any alteration or changes to the Service, or any part thereof, or suspend the Service or any part thereof with prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
2. Celcom reserves the right at its absolute discretion, from time to time, to vary, add to or otherwise amend these Terms and Conditions or any part thereof. You may refer to Celcom’s Website for the revised Terms and Conditions. Your continued use of the Service after the effective date of any variation, addition, or amendments to these Terms and Conditions shall constitute your unconditional acceptance of such variations, additions, or amendments.
3. Unless otherwise notified by you, you agree that Celcom may send you notifications relating to promotional and marketing activities from time to time.
4. Celcom may extract any Personal Information or any other data from you which is required to be used as evidence in court and/or when necessary in the event of a suspected and or proven misuse of the Service.
5. Celcom reserves the right to manage your allocated bandwidth including but not limited to reducing your speed, suspending or terminating your bandwidth to the Service to ensure fair access to all Celcom customers on the same network with or without prior notice to you as prescribed in the Fair Usage Policy.
15. Personal Information
You agree that by executing the Service Registration Form or by continuing to use the Services, you are giving consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Notice as posted on our website here and Personal Data Protection Act 2010. You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information.
16. Disclaimer
1. This Service is provided on a “best effort” basis. Celcom disclaims all liability and makes no express or implied representation or warranties of any kind in relation to the Service including but not limited to:
2. Notwithstanding Clause 16.1, above, the availability and speed of the Service shall be subject to the following:
17. Celcom’s Liability
1. Celcom shall not be liable for any costs, loss or damages (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your usage of the Service or for whatsoever reason under the Agreement.
2. Without limiting the generality of Clause 17.1 above, Celcom shall not be liable for:
3. Notwithstanding the foregoing, you agree that Celcom’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to you (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum of RM500 or the total of your charges in the three (3) months preceding the relevant event(s), whichever is lower.
18. Content
1. The Content provided by Celcom via the VAS is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.
19. Billing and Payment Due Date
1. You shall be responsible for the usage and payment of the charges for the Service:
2. You shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable packages (“Plan”) chosen by you in the Service Registration Form. Upon the expiry of the Plan, you shall be charged with Celcom’s current prevailing rates for the Service.
3. Celcom may introduce other modes of billing from time to time by giving you prior notice.
4. You must pay Celcom on or before the date specified in your respective bill (“Due Date”) without the need for any further notice. You may make such payment at any Celcom service centers, call centers, branches, payment kiosks, agencies, or through collection agents duly authorized by Celcom.
5. Subject to Clause 19.4 above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges.
6. Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia.
7. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against you of the accuracy, completeness, and truth of all matters stated in it unless you dispute the bill in the manner stated below.
8. You are responsible for paying all charges without any counterclaim, deduction, off set or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
9. Celcom reserves the right to suspend, or disconnect the Services if any bill or part thereof remains unpaid after the Due Date in the manner prescribed in Clause 19.10 below and Celcom shall not be liable to you in any way for the suspension.
10. Subject to Clause 19.9 above, Celcom may at its sole and absolute discretion suspend or terminate your Service if any bill or part thereof remains unpaid after the Due Date irrespective of whether you have received the bill.
11. Subject to Clause 19.10 above:
12. Any dispute regarding billing must be communicated to Celcom in writing or by contacting Celcom’s careline at 1111 or 0196011111 from non-celcom mobile no. within one (1) month from the date of the bill, failing which the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you shall promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, you shall pay the legal costs including any collection expenses incurred by Celcom due to the dispute.
13. Celcom may notify you of any transaction of debit balance under your inactive Account to your active Account.
14. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees, and any other charges for the Services or part thereof and to change the billing cycle, without the need to inform you.
15. If you have more than one (1) account with Celcom, Celcom reserves the right to transfer any credit or debit balance under one account to another account without notice to you.
20. Auto Billing
1. Celcom may, at its discretion, allow your bills to be paid through a third party credit or charge card, or via tele-Payment (by a third party credit or charge card via telephone) or other means of payment (“Auto Billing”) subject to the terms and conditions of the Auto Billing as provided on Celcom’s Website.
2. You must make a separate application for the Auto Billing at any Celcom branch, which shall only be applicable for the settlement of periodic bills.
3. Any outstanding bills prior to the commencement date of the Auto Billing must be settled by you in an ordinary manner.
4. If you choose to register for the Auto Billing, you shall be responsible to inform Celcom immediately if your credit or charge card is lost, stolen, expired or terminated or if you want to terminate Auto Billing.
5. In the event that Celcom fails to make the deduction or settlement of your bill through Celcom’s processing bank, Celcom shall not be held liable to you in any way for such failure and you must make the payment for outstanding amounts before the Due Date or before your billing cycle date.
6. By registering for the Auto Billing, you authorize Celcom to verify the information provided by you with the credit card issuer or any third party as may be necessary including but not limited to forwarding your bills and other details to the card issuer, financial institution, and other relevant parties for and in connection with the Auto Billing.
7. If Celcom does not receive the full payment of the outstanding sum due from you following a completed Auto Billing transaction or the bank or financial institution claims back or deducts back any payment made to Celcom, Celcom reserves the right without prior notice to you to reverse any payment entry in your statement of account or reinstate the charge in your Account.
21. Credit Limit
1. You shall ensure that your usage of the Service does not exceed the Credit Limit if any, as specified by Celcom. Notwithstanding the foregoing, you shall make full settlement of the sum due in the bill irrespective of whether your usage of the Service has exceeded the Credit Limit.
2. Celcom may, but shall not be obliged to, apply a Credit Limit for all charges incurred under your Account and any of your supplementary lines, including those yet to be billed and any amounts in dispute, and Celcom reserves the right to revise the Credit Limit from time to time at Celcom’s sole discretion.
3. Celcom may give you a notice or a message to your Celcom Home Fibre™ Router (whenever the capability becomes applicable) and/or to your e-mail notifying you if your charges in your Account exceed the Credit Limit; and such notice is deemed to be received by you when Celcom issues the notice or message to you.
4. Celcom is not obliged to ensure barring of the Services which may occur in the event that your usage of the Service exceeds the Credit Limit.
22. Matters Beyond Celcom’s Control
1. Without limiting the generality of any provision in these Terms and Conditions, Celcom shall not be liable for any failure to perform its obligations herein caused by an act of God, insurrection or civil disorder, military operations or act of terrorism, all emergency, acts or omission of Government, or any competent authority, labour trouble or industrial disputes of any kind, fire, lightning, subsidence, explosion, floods, acts or omission of persons or bodies for whom Celcom has no control over or any cause outside Celcom’s reasonable control.
2. Notwithstanding Clause 22.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to Celcom in accordance with the Agreement.
3. The Service may occasionally be affected by the interference caused by objects beyond Celcom’s control such as buildings, underpasses and weather conditions, electromagnetic interference, equipment failure or congestion in Celcom’s System or telecommunication systems. In the event of such interference, Celcom shall not be responsible for any inability to use or access the Service, interruption or disruption of the Service.
23. Severability and Effect of these Terms and Conditions
1. If any of the provisions of these Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
24. Governing Law
1. The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts.
2. Subject to Clause 24.1 above, this Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules, regulations, directives and/or orders.
25. Anti-Bribery And Anti-Corruption
You shall comply with Celcom’s Anti-Bribery and Anti-Corruption (“ABAC”) Policy and ABC Terms and Conditions (“ABAC T&C”) as published on Celcom’s website at https://www.celcom.com.my/about-celcom/governance or other uniform resource locator (“URL”) as communicated by Celcom from time to time. Reference to ‘Counterparty’ in the ABAC T&C shall refer to you. In the event of any inconsistency between the provisions of the ABAC T&C and the provisions of this Agreement, the former shall prevail to the extent of such inconsistency.
26. Notices
1. Any notice, correspondence and/or other documents to be given by Celcom to you shall be in writing and sent to you at the address on the Service Registration Form or to your last known contact details, as the case may be.
2. Any notice, correspondence, and/or other documents to be given by you to Celcom under the Agreement must be in writing and sent to the following address: Celcom Mobile Sdn Bhd, No. 6, Persiaran Barat, Seksyen 52, 46200 Petaling Jaya, Selangor Darul Ehsan or such address as notified in writing by Celcom to you.
3. Any notice, correspondence, and/or other documents given by Celcom to you pursuant to this clause shall be deemed to have been served if:
27. Assignment
1. You shall not assign or novate any or part of your rights or obligations under the Agreement to any party, without Celcom’s prior written consent.
2. Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent.
28. Indulgence and Waiver
1. Any failure by Celcom to enforce any terms herein or any forbearance, delay or indulgence granted by Celcom to you will not be construed as a waiver of Celcom’s rights provided under this Agreement.
29. Suspension and Termination
1. You may at any time terminate the Agreement by giving Celcom prior written notice.
2. Celcom shall be entitled at its absolute discretion to immediately suspend/terminate the Services or Agreement, without liability, at any time, without any notice and may not be required to give any reason whatsoever, including but not limited to the following reasons:
3. Celcom will endeavor to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause 29.2(a) and (b) above. You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever.
4. Termination shall be without prejudice to any existing rights and/or claims that Celcom may have against you, and you shall continue to fulfill your obligations including payment of all outstanding charges including but not limited to legal charges prior to the date of termination.
5. Subject to Clause 29.4 above, any credit balance of RM10 and below shall not be refunded to you upon termination and shall be absorbed as administrative fees for the Service and/or any other services as may be provided to you by Celcom.
6. Upon suspension, Celcom may at its absolute discretion reconnect the Services, subject to your payment of the reconnection fee as prescribed by Celcom, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Services.
30. Miscellaneous
1. No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement.
2. In the event of a conflict or inconsistency between the Service Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Service Registration Form.
3. The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter.
4. Those clauses which by their nature would survive the termination of the Agreement shall so survive.
5. Time wherever referred to in this Agreement shall be of the essence.
6. The Agreement shall be binding on and shall inure for the benefit of each party's permitted assigns, successors in title, personal representatives, executors and administrators.
7. Any stamp duty arising out of this Agreement shall be borne by you.