Celcom Business FibreTM

The Service (as hereinafter defined) is made available by Celcom to the Customer subject to these terms and conditions for the Service (the “Terms and Conditions”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in the Terms and Conditions shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated in accordance with the Terms and Conditions stipulated herein.

By subscribing to the Service, in addition to the Terms and Conditions, you shall be subject to Celcom’s Privacy Policy and Fair Usage Policy which are made available here as amended from time to time. In the event of any inconsistency between the provisions of the Terms and Conditions and the terms and conditions of Privacy Policy and Fair Usage Policy, such inconsistency shall be resolved by giving precedence in the following decreasing order (i) the Terms and Conditions; (ii) Privacy Policy; and (iii) the Fair Usage Policy.

 

1. Definitions

For the purpose of the Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:

"Account" means an account opened for you with Celcom for subscribing to the Service;
"Activation" or "Activated" means the point in time when the Service is activated in Celcom’s System;
"Agreem25ent" means the completed Registration Form, the Terms and Conditions and the GTC, including any Addendum and all subsequent amendments and variations to the Terms and Conditions and Addendum;
"Bill" means the statement issued by Celcom, in the format as determined by Celcom, to the Customer from time to time in respect of the Service(s) and the term “Bill” shall also include Invoice;
"Celcom" means Celcom Mobile Sdn Bhd (Company No. 197601002188 (27910-A));
"Celcom Business Fibre™" means High Speed Internet (HSI) access that uses optical fibre technology offered as part of the Service;
"Celcom Business Fibre™ Modem" means the Broadband Termination Unit (BTU) or Optical Network Termination Unit (ONT) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;
"Celcom Business Fibre™ Router" means the Residential Gateway (RGW) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;
"Celcom's System" means the telecommunication system utilized including but not limited to any Celcom Business Fibre™ Router, facility, apparatus, plant, pole, line, wire or cable installed at the Service Address by Celcom for provision of the Service;
"Credit Limit" means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time;
"Equipment" means the hubs, routers, servers (for Networking purposes), your personal computer (equipped with CD Drive and LAN connection card (NIC)) and conforms to the specifications prescribed by Celcom upon your registration for this Service;
"Installation" or "Standard Installation"

refers to the installation of High-Speed Internet (HSI) which includes:

  1. 15 metres of fibre cable to the Service Address;
  2. 85 metres of fibre cable within the vicinity of the Service Address from the nearest fibre distribution panel to the termination box; and
  3. 15 metres of fibre cable from the Service Address to the termination box and access termination box;
"Installation Date" means the date requested by you in the Registration Form or any other dates available for the supply, delivery, installation, and activation of the HSI at the Service Address;
"Installation Form" refers to the Installation Form duly acknowledged by you for Installation to take place and to be completed, which has been accepted and approved by Celcom;
"Invoice" means the statement issued by Celcom to the Customer to supplement or as a supplement to the Bill;
"Registration Form" refers to the Service Agreement Form (“SAF”) duly completed by you to subscribe to the Service, which has been accepted and approved by Celcom;
"Service(s)" means telecommunication services including HSI specifically known as Celcom Business Fibre™ to be provided by Celcom to you pursuant to the Agreement;
"Service Address" means the address where Celcom agrees to provide the Services to you;
"SKMM" means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission Act 1998;
"Spam" means unsolicited electronic messages sent through various communication modes including but not limited to email or instant messaging services regardless of the existence of the prior relationship between the sender and the recipient and regardless of content whether commercial, non-commercial or messages including malicious program and/or content and/or data including unsolicited messages, videos, advertising, marketing or promotional materials;
"Terms and Conditions" means this Terms and Conditions for the Service, together with the GTC and the specific terms and conditions of each Service (if applicable) as may be varied or modified from time to time at Celcom’s sole discretion;
"User" refers to you or in the case of a company, any person nominated by the company to be the User;
"Value Added Service" or "VAS" means additional functions, features or facilities which are currently available or will be made available by Celcom from time to time and maybe subscribed to and/or used by you in connection with the Service to enable you to access and use information, data, content, WAP and other interactive applications and/or services over the Internet and/or intranet;
"Working Days" means save for the states of Kedah, Terengganu, Kelantan and Johor, Mondays to Fridays and Saturdays (half day), excluding public holidays, Saturdays (half day) and Sundays. In the states of Kedah, Terengganu, Kelantan and Johor Sundays to Thursdays and Fridays (half day), excluding public holidays, Fridays (half day) and Saturdays;
"You" or "Your" refers to the person authorized to use the Service subject to the Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Registration Form.

 

2. Period of Agreement

  1. The Agreement shall take effect from the Effective Date of the Service and shall continue to be in force until terminated in accordance with the Terms and Conditions.
     
  2. Notwithstanding Clause 2.1 above, the minimum subscription period of the Service shall be twenty-four (24) months from the Activation Date of Celcom Business Fibre™ (“Minimum Subscription Period”).
     
  3. In the event of early termination of the Service prior to the expiry of the Minimum Subscription Period, the following early termination fee shall be imposed on you and reflected in your final bill:
     
    1. A fee based on the remaining months of Minimum Subscription Period; or
       
    2. RM500, whichever is higher. The remaining months in Clause 2.3(b(i) is calculated as: Monthly fee x remaining months of Minimum Subscription Period.

 

3. Provision of the Service

  1. The Service is only available in certain coverage areas. To know whether you are within the coverage area, you may contact Celcom service centers, call centers, branches, agencies, or by visiting here.
     
  2. Upon registration of the Service, you shall receive the following:
     
    1. Celcom Business Fibre™ details;
       
    2. your particulars and Installation details
       
  3. Upon subscription to the Service, you shall receive the following:
     
    1. Celcom Business Fibre™ with subscribed speed and usage which will be activated upon successful Installation.
       
  4. You may request for:
     
    1. cancellation of the Service (“Cancellation”) at no charge provided that the Cancellation is requested at least four (4) days prior to the Installation Date. However, if the request for Cancellation is made any later than the aforementioned period, you shall be subject to a Cancellation fee of RM200 per request;
       
    2. upgrading from your subscribed package to any other package offered under the Service prior to or after the expiry of the Minimum Subscription Period at no charge with renewal on the Minimum Subscription Period;
       
    3. downgrading from your subscribed package to any other package offered under the Service prior to or after the expiry of the Minimum Subscription Period subject to a downgrading fee of RM50 with renewal on the Minimum Subscription Period; or
       
    4. alteration or customization to the Celcom Business Fibre™ Services configuration or relocation of the Service at any Celcom branch, Blue Cube outlets, or Celcom Customer Service (“Request”) subject to the availability of the Services at the new location at the rate of RM200 per Request.
       
  5. You acknowledge that Celcom has the absolute discretion to reject any request for upgrading and downgrading the package without assigning any reasons.

 

4. Installation

  1. You shall ensure that you have the following items required for the Installation, including without limitation:
     
    1. the Equipment;
       
    2. power socket; and
       
    3. any other requirement by Celcom as may be informed from time to time.
       
  2. If the Installation is to be performed at a high rise building, you shall ensure that you obtain the necessary permissions and approvals from the building’s management including procuring the approval for Celcom’s access to the main distribution frame (MDF) room and/or the subscriber distribution frame (SDF) room on the Installation Date.
     
  3. Upon Celcom’s acceptance of your Registration Form for the Service (“Acceptance”):
     
    1. you will receive an e-mail from Celcom containing your Service registration information upon the Acceptance;
       
    2. you will receive an Installation Appointment Reminder Call from Celcom to confirm the Installation Date prior to the Installation Date;
       
    3. you will receive an Installation Appointment Confirmation Call from Celcom or its authorized representative and/or registered contractor who shall perform the Installation (“Celcom TechXpert”) on the day of the Installation to confirm the estimated arrival time and to re-ensure your readiness as prescribed in Clause 4.1 above, failing which Celcom reserves the right to impose a fee of RM200 for the inability of Celcom TechXpert to complete the Installation; and
       
    4. Celcom TechXpert shall perform the Standard Installation which may take from three (3) to six (6) hours for all premises (“Installation Time”) on the Installation Date upon your approval of the Installation design on the Installation Form provided to you by Celcom TechXpert.
       
  4. Celcom shall not be liable for any damages arising out of or resulting from the work done by Celcom TechXperts.
     
  5. Notwithstanding Clause 4.3 above:
     
    1. the Installation Date may vary depending on Celcom TechXpert’s availability and you may be required to provide an alternative date for the Installation if the Installation Date is not available; and
       
    2. Celcom may allow you to request deference of the Installation Date (“Deference”) at no charge provided that the Deference is requested no later than four (4) days prior to the Installation Date (“Deference Period”). However, if the Deference request is made any later than the aforementioned period, you shall be subject to a re-scheduling fee of RM200 per Deference request.
       
  6. In the event that you request a non-standard installation of the Service (“Non-standard Installation”), the cost of the Non-standard Installation shall be borne by you.
     
  7. Subject to Clause 4.6 above, the Non-standard Installation request shall be made directly to the Celcom TechXpert, and the cost thereof shall be paid directly to Celcom TechXpert.
     
  8. In the event, the Services cannot be installed and/or activated on the Installation Date due to:
     
    1. your failure to make the premise at the Service Address ready and available for installation as prescribed by Clause 4.1 above; or
       
    2. your failure to obtain the necessary permissions, approvals, consents, licenses including access to the MDF room or SDF room; or
       
    3. any reason whatsoever which is not due to Celcom’s fault you may request to change the Installation Date to another date subject to a fee of RM200.
       
  9. In the event that the circumstances prescribed in Clause 4.8 continue for a period of three (3) months from the Registration Date, Celcom reserves the right to deny your application for the Service. Any cost associated with the preparation for the Installation and/or Activation of the Service shall be borne by you.

 

5. Celcom Business Fibre™ Modem

  1. Celcom Business Fibre™ Modem’s Condition
    The Celcom Busines Fibre™ Modem is provided by a third party and comes with a twelve (12) month warranty (“Celcom Business Fibre™ Modem Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Fibre™ Modem resulting from:
     
    1. act of vandalism done by anyone other than Celcom;
       
    2. burglary; 
       
    3. your misuse, abuse, negligence; or
       
    4. accident.
       
  2. Ownership of Celcom Business Fibre™ Modem
    The Celcom Business Fibre™ Modem remains the property of Celcom at all times.
     
  3. Pursuant to Clause 5.2 above:
     
    1. there shall be no option to purchase the Celcom Business Fibre™ Modem;
       
    2. upon expiry of the Agreement or termination of the Service by Celcom for any reason whatsoever, Celcom shall make an appointment to dismantle and collect the Celcom Business Fibre™ Modem from the Service Address; and
       
    3. in the event that Celcom fails to recover the Celcom Business Fibre™ Modem due to reasons other than Celcom’s fault or the Celcom Business Fibre™ Modem is found to be damaged or faulty you shall be liable to pay the charges prescribed under Clause 9.2 below.

 

6. Celcom Business Fibre™ Router

  1. Celcom Business Fibre™ Router’s Condition
    The Celcom Business Fibre™ Router is provided by a third party and comes with a twenty-four (24) months warranty (Celcom Business Fibre™ Router Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Fibre™ Router resulting from:
     
    1. normal wear and tear;
       
    2. unauthorized disassembly, repair, alteration or modifications including unauthorized connection carried out by you on the Celcom Business Fibre™ Router;
       
    3. misuse, abuse, negligence, or accident howsoever caused to the Celcom Business Fibre™ Router;
       
    4. improper testing, operation, maintenance, installation, or any alteration or modification of the Celcom Business Fibre™ Router;
       
    5. corrosion, rust or the use of wrong voltage or natural oxidation; and
       
    6. damage from an unstable voltage or lightning strike or any matters beyond Celcom’s control.
       
  2. Ownership of the Celcom Business Fibre™ Router The Celcom Business Fibre™ Router shall belong to you upon successful installation of the Service onwards.

 

7. Exclusion of Warranties

  1. The warranties under Clauses 5.1 and 6.1 above shall not be applicable upon the occurrence of the following events:
     
    1. the expiry of the respective Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router Warranty Period;
       
    2. the serial number or warranty seal on the Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router has been altered, defaced, or removed;
       
    3. the labels on the Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router have been destroyed, moved, or modified;
       
    4. the serial number on the Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router differs from the serial number captured in the system based on your acknowledgment of the Service Activation; an
       
    5. you fail to notify Celcom of the alleged defect or malfunction of the Celcom Business Fibre™ Modem Celcom Business Fibre™ Router within the respective Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router Warranty Period.

 

8. Defective Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router

Defects or discrepancies, in or like an objection to the Celcom Business Fibre™  Modem and Celcom Business Fibre™ Router shall be reported to Celcom within forty-eight (48) hours of your receipt of the Celcom Business Fibre™ Modem and Celcom Business Fibre Router™, failing which it shall be conclusively presumed that the Celcom Business Fibre™ Modem and Celcom Business Fibre Router were received by you in good condition.

 

9. Damage to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router

  1. You shall be responsible to pay for the loss of or damage to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router, due to or as a result of fire, theft, negligence, willful destruction, or improper usage.
     
  2. Subject to Clause 9.1 above, you shall be charged with the following charges for the replacement of the lost or damaged Celcom Business Fibre™ Modem and Celcom Business Fibre™:
     
    1. RM300 for and Celcom Business Fibre™ Modem; and
       
    2. RM300 for the and Celcom Business Fibre™ Router.

 

10. Deposit

  1. Celcom may request payment for registration of the Service which may include without limitation a refundable deposit (“Deposit”).
     
  2. Celcom reserves the right to utilize the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
     
  3. Subject to Clause 10.2 above, any balance Deposit exclusive of interest (if any) will be returned to you within four (4) months from the date of the termination of this Agreement subject to the deduction of any amount claimed by Celcom in the event of your breach of any of the terms of this Agreement.

 

11. Packages

  1. If your subscription to the Service is made pursuant to a package or promotional package (“Package”), you agree to be subject to the additional terms and conditions applicable to the Package.
     
  2. Celcom reserves the right to amend the Packages from time to time at its discretion or to withdraw the Packages at any time without assigning reasons for such withdrawal and migrate you to another package or promotional package as Celcom deems fit.
     
  3. Upon subscription to the Service, you may subscribe to the following Packages:
Plan Celcom Business Fibre™ 30Mbps Celcom Business Fibre™ 100Mbps Celcom Business Fibre™ 300Mbps Celcom Business Fibre™ 500Mbps Celcom Business Fibre™ 1Gbps*
Fee Published Monthly RM98 RM129 RM189 RM239 RM299
Internet Download Speed 30Mbps 100Mbps 300Mbps 500Mbps 1Gbps
Upload Speed 30Mbps 50Mbps 50Mbps 100Mbps 200Mbps
Quota Unlimited
Device Router FREE
Others Standard Installation Fee FREE

 

12. Additional Service

  1. Upon subscription to the Service, you may subscribe to the Value-Added Service subject to the following:
     
    1. you may subscribe to the VAS provided by Celcom from time to time subject to the terms and conditions of the respective VAS;
       
    2. you acknowledge that your ability to access and use the information via the VAS depends on the features and functionality of your Celcom Business Fibre™ Router and the nature and quality of the information being accessed via the VAS;
       
    3. Celcom does not represent, warrant, or guarantee that your and Celcom Business Fibre™ Router will be able to access the VAS; and
       
    4. Celcom reserves the right to withdraw the VAS provided to you at any time without notice and Celcom shall not be liable for any losses or damages suffered by you or any third party due to such withdrawal.

 

13. Your Responsibility

  1. You shall:
     
    1. inform Celcom immediately of any changes in any of the personal information collected by Celcom from you (“Personal Information”);
       
    2. comply with all notices or instructions given by Celcom from time to time in relation to the use of the Service;
       
    3. be responsible for all equipment and software necessary to use the Service and also for the security and integrity of all information and data transmitted, disclosed, and/or obtained through the use of the Service;
       
    4. be responsible for all usage of and charges for the Service including but not limited to the payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner;
       
    5. be fully responsible for any data transmitted or broadcasted by you or persons using your Celcom Business Fibre™ Router;
       
    6. comply with all applicable laws of Malaysia relating to the Service, including without limitation to the Communication and Multimedia Act 1998 and its subsidiary legislation, other acts, statutes, by-laws, rules, and regulations issued by relevant government and regulatory agencies which may be amended from time to time;
       
    7. take all reasonable steps to prevent the fraudulent, improper, or illegal use of the Service;
       
    8. cease to utilize the Service or any part thereof for such period as may be required by Celcom;
       
    9. report immediately to Celcom upon the discovery of any fraud, theft, loss, unauthorized usage, or any other occurrence of unlawful acts in relation to the Celcom Business Fibre™ Router and its use. You agree to lodge a police report whenever instructed by Celcom and to give Celcom a certified copy of such report; and
       
    10. indemnify and shall keep indemnified Celcom from any loss, damage, liability or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation, including but not limited to legal fees, whatsoever arising from the Content transmitted, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorized use or exploitation of the Services or part thereof.
       
  2. You shall not use the Service:
     
    1. to cause embarrassment, distress, annoyance, irritation, harassment, inconvenience, anxiety or nuisance to any person;
       
    2. to cause excessive or disproportionate load on the Service or Celcom’s System;
       
    3. for any unlawful purposes including but not limited to vice, gambling or other criminal purposes whatsoever or for sending to or receiving from any person any message which is offensive on moral, religious, communal or political grounds, or is abusive, defamatory or of an indecent, obscene or menacing character;
       
    4. for any purpose which is against the public interest, public order or national harmony;
       
    5. use, permit or cause the Service to be used improperly or for any activities which breach any laws, infringe a third party’s rights, or breach any directives, content requirements or codes promulgated by any relevant authority including activities which will require Celcom to take remedial action under any applicable industry code or in a way interferes with other users or defames, harasses, menaces, restricts or inhibits any other user from using or enjoying the Service or the Internet;
       
    6. to transmit or post any content that contains any harmful, damaging, or destructive programs;
       
    7. to run programs or servers that provide network content or connectivity to any third party, not at the location where the connection is installed (including but not limited to FTP, HTTP, game, newsgroup, proxy, and IRC servers); or
       
    8. to transmit Spam.

 

14. Celcom's Rights

  1. Celcom reserves the right to make any alteration or changes to the Service, or any part thereof, or suspend the Service or any part thereof without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
     
  2. Celcom reserves the right at its absolute discretion, from time to time, to vary, add to or otherwise amend these Terms and Conditions or any part thereof. You may refer to Celcom’s Website for the revised Terms and Conditions. Your continued use of the Service after the effective date of any variation, addition, or amendments to these Terms and Conditions shall constitute your unconditional acceptance of such variations, additions, or amendments.
     
  3. Unless otherwise notified by you, you agree that Celcom may send you notifications relating to promotional and marketing activities from time to time.
     
  4. Celcom may extract any Personal Information or any other data from you which is required to be used as evidence in court and/or when necessary in the event of a suspected and or proven misuse of the Service.
     
  5. Celcom reserves the right to manage your allocated bandwidth including but not limited to reducing your speed, suspending or terminating your bandwidth to the Service to ensure fair access to all Celcom customers on the same network with or without prior notice to you as prescribed in the Fair Usage Policy.

 

15. Personal Information

You agree that by executing the Registration Form or by continuing to use the Services, you are giving consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Notice as posted on our website here and Personal Data Protection Act 2010. You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information.

 

16. Disclaimer

  1. This Service is provided on a “best effort” basis. Celcom disclaims all liability and makes no express or implied representation or warranties of any kind in relation to the Service including but not limited to:
     
    1. availability, accessibility, timeliness, continuous and uninterrupted use of the Service or secure access to the Internet; and
       
    2. sequence, accuracy, completeness, timeliness or the security of any data, Content or information provided to you as part of the Service.
       
  2. Notwithstanding Clause 16.1, above, the availability and speed of the Service shall be subject to the following:
    1. Celcom’s network availability; and
       
    2. your Celcom Business Fibre™ Router capability including but not limited to the coverage, location, Celcom’s network traffic and the type of data being transmitted by you.

 

17. Celcom's Liability

  1. Celcom shall not be liable for any costs, loss or damages (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your usage of the Service or for whatsoever reason under the Agreement.
     
  2. Without limiting the generality of Clause 17.1 above, Celcom shall not be liable for:
     
    1. any claim for libel, slander, infringement of any intellectual property rights arising from the transmission or receipt of material in connection to the Service and any claims arising out of your act or omission in relation to the Service or any part thereof;
       
    2. any loss or damage caused to you as a result of the suspension/barring/termination of the Agreement or due to the interruption/loss of the Service or any part therefore from any cause whatsoever; or
       
    3. any loss, distortion or corruption of data arising from your usage of the Service to transmit or receive data at any stage of the transmission including but not limited to any unlawful or unauthorized access to your transmission or receipt of such data.
       
  3. Notwithstanding the foregoing, you agree that Celcom’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to you (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum of RM500 or the total of your charges in the three (3) months preceding the relevant event(s), whichever is lower.

 

18. Content

The Content provided by Celcom via the VAS is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.

 

19. Billing and Payment Due Date

  1. You shall be responsible for the usage and payment of the charges for the Service:
     
    1. including but not limited to the payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner, even if you have exceeded the Credit Limit regardless of whether the usage of the Service is authorized by you;
       
    2. regardless of whether you have received your bill or where there is a delay in the receipt of your bill;
       
    3. incurred under a period of suspension, interruption, or loss of Service due to your request or resulting from your default including but not limited to any disconnection or reconnection charges imposed by Celcom; and
       
    4. including the processing fee or any service tax imposed on the charges.
       
  2. You shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable packages (“Plan”) chosen by you in the Registration Form. Upon the expiry of the Plan, you shall be charged with Celcom’s current prevailing rates for the Service.
     
  3. Celcom may introduce other modes of billing from time to time by giving you prior notice.
     
  4. You must pay Celcom on or before the date specified in your respective bill (“Due Date”) without the need for any further notice. You may make such payment at any Celcom service centers, call centers, branches, payment kiosks, agencies, or through collection agents duly authorized by Celcom.
     
  5. Subject to Clause 19.4 above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges.
     
  6. Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia.
     
  7. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against you of the accuracy, completeness, and truth of all matters stated in it unless you dispute the bill in the manner stated below.
     
  8. You are responsible for paying all charges without any counterclaim, deduction, off set or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
     
  9. Celcom reserves the right to suspend or disconnect the Services if any bill or part thereof remains unpaid after the Due Date in the manner prescribed in Clause 19.10 below and Celcom shall not be liable to you in any way for the suspension.
     
  10. Subject to Clause 19.9 above, Celcom may at its sole and absolute discretion suspend or terminate your Service if any bill or part thereof remains unpaid after the Due Date irrespective of whether you have received the bill.
     
  11. Subject to Clause 19.10 above:
     
    1. Celcom shall not be liable to you in any way for such suspension;
       
    2. a reconnection fee of RM10 or such other amount at Celcom’s discretion may be imposed on you for reconnection of the Service due to suspension upon the expiry of the suspension; and
       
    3. in the event of service termination and you wish to continue to use the service, you shall be required to re-register for the Service in accordance with these Terms and Conditions.
       
  12. Any dispute regarding billing must be communicated to Celcom in writing or by contacting Celcom’s careline at 019-601 1111 within one (1) month from the date of the bill, failing which the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you shall promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, you shall pay the legal costs including any collection expenses incurred by Celcom due to the dispute.
     
  13. Celcom may notify you of any transaction of debit balance under your inactive Account to your active Account.
     
  14. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees, and any other charges for the Services or part thereof and to change the billing cycle, without the need to inform you.
     
  15. If you have more than one (1) account with Celcom, Celcom reserves the right to transfer any credit or debit balance under one account to another account without notice to you.

 

20. Auto Billing

  1. Celcom may, at its discretion, allow your bills to be paid through a third party credit or charge card, or via tele-Payment (by a third party credit or charge card via telephone) or other means of payment (“Auto Billing”) subject to the terms and conditions of the Auto Billing as provided on Celcom’s Website.
     
  2. You must make a separate application for the Auto Billing at any Celcom branch, which shall only be applicable for the settlement of periodic bills.
     
  3. Any outstanding bills prior to the commencement date of the Auto Billing must be settled by you in an ordinary manner.
     
  4. If you choose to register for the Auto Billing, you shall be responsible to inform Celcom immediately if your credit or charge card is lost, stolen, expired or terminated or if you want to terminate Auto Billing.
     
  5. In the event that Celcom fails to make the deduction or settlement of your bill through Celcom’s processing bank, Celcom shall not be held liable to you in any way for such failure and you must make the payment for outstanding amounts before the Due Date or before your billing cycle date.
     
  6. By registering for the Auto Billing, you authorize Celcom to verify the information provided by you with the credit card issuer or any third party as may be necessary including but not limited to forwarding your bills and other details to the card issuer, financial institution, and other relevant parties for and in connection with the Auto Billing.
     
  7. If Celcom does not receive the full payment of the outstanding sum due from you following a completed Auto Billing transaction or the bank or financial institution claims back or deducts back any payment made to Celcom, Celcom reserves the right without prior notice to you to reverse any payment entry in your statement of account or reinstate the charge in your Account.

 

21. Credit Limit

  1. You shall ensure that your usage of the Service does not exceed the Credit Limit if any, as specified by Celcom. Notwithstanding the foregoing, you shall make full settlement of the sum due in the bill irrespective of whether your usage of the Service has exceeded the Credit Limit.
     
  2. Celcom may, but shall not be obliged to, apply a Credit Limit for all charges incurred under your Account and any of your supplementary lines, including those yet to be billed and any amounts in dispute, and Celcom reserves the right to revise the Credit Limit from time to time at Celcom’s sole discretion.
     
  3. Celcom may give you a notice or a message to your Celcom Business Fibre™ Router (whenever the capability becomes applicable) and/or to your e-mail notifying you if your charges in your Account exceed the Credit Limit; and such notice is deemed to be received by you when Celcom issues the notice or message to you.
     
  4. Celcom is not obliged to ensure barring of the Services which may occur in the event that your usage of the Service exceeds the Credit Limit.

 

22. Matters Beyond Celcom's Control

  1. Without limiting the generality of any provision in these Terms and Conditions, Celcom shall not be liable for any failure to perform its obligations herein caused by an act of God, insurrection or civil disorder, military operations or act of terrorism, all emergency, acts or omission of Government, or any competent authority, labour trouble or industrial disputes of any kind, fire, lightning, subsidence, explosion, floods, acts or omission of persons or bodies for whom Celcom has no control over or any cause outside Celcom’s reasonable control.
     
  2. Notwithstanding Clause 22.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to Celcom in accordance with the Agreement.
     
  3. The Service may occasionally be affected by the interference caused by objects beyond Celcom’s control such as buildings, underpasses and weather conditions, electromagnetic interference, equipment failure or congestion in Celcom’s System or telecommunication systems. In the event of such interference, Celcom shall not be responsible for any inability to use or access the Service, interruption or disruption of the Service.

 

23. Severability and Effect of the Terms and Conditions

If any of the provisions of the Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.

 

24. Governing Law

  1. The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts.
     
  2. Subject to Clause 24.1 above, this Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules, regulations, directives and/or orders.

 

25. Notices

  1. Any notice, correspondence and/or other documents to be given by Celcom to you shall be in writing and sent to you at the address on the Registration Form or to your last known contact details, as the case may be.
     
  2. Any notice, correspondence, and/or other documents to be given by you to Celcom under the Agreement must be in writing and sent to the following address: Celcom Mobile Sdn Bhd, No. 6, Persiaran Barat, Seksyen 52, 46200 Petaling Jaya, Selangor Darul Ehsan or such address as notified in writing by Celcom to you.
     
  3. Any notice, correspondence, and/or other documents given by Celcom to you pursuant to this clause shall be deemed to have been served if:
     
    1. sent by registered post, on the second Working Day after the date of posting irrespective of whether it is returned undelivered;
       
    2. sent by ordinary post, on the fifth Working Day after the date of posting irrespective of whether it is returned undelivered;
       
    3. hand delivered, upon delivery;
       
    4. sent by facsimile, upon successful completion of transmission as evidenced by a transmission report and provided that notice shall in addition thereon be sent by post to the other party; or
       
    5. sent by email, on the day on which the notice was first received by you in your electronic mailbox.

 

26. Assignment

  1. You shall not assign or novate any or part of your rights or obligations under the Agreement to any party, without Celcom’s prior written consent.
     
  2. Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent.

 

27. Indulgence and Waiver

Any failure by Celcom to enforce any terms herein or any forbearance, delay or indulgence granted by Celcom to you will not be construed as a waiver of Celcom’s rights provided under this Agreement.

 

28. Suspension and Termination

  1. You may at any time terminate the Agreement by giving Celcom prior written notice.
     
  2. Celcom shall be entitled at its absolute discretion to immediately suspend/terminate the Services or Agreement, without liability, at any time, without any notice and may not be required to give any reason whatsoever, including but not limited to the following reasons:
     
    1. if any technical failure occurs in the Services or Celcom’s System;
       
    2. while the Service is being upgraded, modified or maintained;
       
    3. if you breach any of the Terms and Conditions;
       
    4. if you do anything which may in Celcom's opinion, lead to, including but not limited to damage to the Services and/or Celcom’s System or losses to Celcom;
       
    5. if Celcom is required to comply with an order, instruction or request of regulatory authority, government authority or any other competent authority;
       
    6. if it is in Celcom's opinion that the Service or Celcom’s System is or may be used fraudulently, illegally or for unlawful purposes; or
       
    7. if any bankruptcy proceeding is initiated against you or you have been adjudicated a bankrupt.
       
  3. Celcom will endeavor to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause 28.2(a) and (b) above. You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever.
     
  4. Termination shall be without prejudice to any existing rights and/or claims that Celcom may have against you, and you shall continue to fulfill your obligations including payment of all outstanding charges including but not limited to legal charges prior to the date of termination.
     
  5. Subject to Clause 28.4 above, any credit balance of RM10 and below shall not be refunded to you upon termination and shall be absorbed as administrative fees for the Service and/or any other services as may be provided to you by Celcom.
     
  6. Upon suspension, Celcom may at its absolute discretion reconnect the Services, subject to your payment of the reconnection fee as prescribed by Celcom, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Services.

 

29. Anti-Bribery and Anti-Corruption

You shall comply with Celcom’s Anti-Bribery and Anti-Corruption (“ABAC”) Policy and ABC Terms and Conditions (“ABAC T&C”) as published on Celcom’s website at https://www.celcom.com.my/about-celcom/governance or other uniform resource locator (“URL”) as communicated by Celcom from time to time. Reference to ‘Counterparty’ in the ABAC T&C shall refer to you. In the event of any inconsistency between the provisions of the ABAC T&C and the provisions of the Agreement, the former shall prevail to the extent of such inconsistency.

 

30. Miscellaneous

  1. No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement.
     
  2. In the event of a conflict or inconsistency between the Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Registration Form.
     
  3. The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter.
     
  4. Those clauses which by their nature would survive the termination of the Agreement shall so survive.
     
  5. Time wherever referred to in the Agreement shall be of the essence.
     
  6. The Agreement shall be binding on and shall inure for the benefit of each party's permitted assigns, successors in title, personal representatives, executors and administrators.
     
  7. Any stamp duty or processing fee arising out of the Agreement shall be borne by you.

 

Business Wireless

 

Part 1: Registration 

What is Celcom Business Wireless? 

Celcom Business Wireless is an Internet connection provided by connecting to the 4G mobile network, which can be good for Cafe, Homestay, SOHO, budget Hotel that can't access Fibre or ADSL, yet need a reliable connection with lots of data. It allows you to enjoy a 4G/LTE connection directly to your computer, television, smartphones and other smart devices via seamless WiFi access anywhere within your area. 

 

Where can I check the coverage area? 
You may visit the Celcom website, Account Manager or VAPS to check whether your area is within the coverage area. 
Check here

 

What are the conditions for subscription? 
Celcom Business Wireless is available for corporate officials and registration is using a BRN number. 

 

Where can I subscribe to Celcom Business Wireless? 
You may subscribe to the service via an Account Manager and VAPS.

 

Can I register for a package without the Celcom Business Wireless Router (i.e. SIM-only plan)? 
No, Celcom Business Wireless comes with a router and a SIM card. 

 

Can I purchase the Celcom Business Wireless Router without a contract? 
No, you are not allowed to purchase a modem only. 

 

Do Celcom Business wireless packages come with calls and SMS? 
No, this plan does not support calls or outgoing SMS. 

 

How can I check my usage quota? 
You can check your usage quota via the Contact Center. 

 

If my base quota is depleted, can I continue to browse? 
Yes, once your monthly allocated Internet quota finishes, the speed will be throttled to 64kbps until your next billing cycle. 

 

Can I use this service whilst roaming overseas? 
No, you can’t use this service outside of the country. 

 

My Celcom Business Wireless router is not working. How do I get it fixed? 
If your Celcom Business Wireless router is still under warranty (24 months), you can walk in to any bluecube for a replacement or order one online through an Account Manager.

 

Would Celcom install a premise router for me? 
No. It’s a plug-and-play router, so no installation is needed for this service. 

 

Can I bring this Celcom Business Wireless Router around when I travel? 
No. You will not be able to take this router around as it’s locked to your registered address. 

 

How do I unlock the Celcom Business Wireless Router if I am moving to new premise address? 
You can call our Contact Center or visit our nearest bluecube to update your newly registered address.

 

What are the monthly fees?

Monthly fees

*Unlimited term is subject to Celcom Fair Usage Policy. Celcom reserves the right to amend and vary the Package from time to time at its discretion or withdraw the Package at any time without assigning reasons for such withdrawal and migrate the Customer to another Package or promotional Package as Celcom deems fit.

 

Is there a deposit?
The deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid up front.

 

How much is the credit limit for each package?
For the credit limit, please refer to the table below:

Package
Celcom Business Wireless
Plan
Gold Plan
Platinum
Quota
UNLIMITED*
300GB
Monthly Fee
RM135
 RM250
Credit Limit
RM750
RM1250

 

What is the minimum subscription period?
The minimum subscription period is 24 months from the activation date.

 

Can I convert my account from postpaid to prepaid?
No, Celcom Business Wireless account is currently only available as a postpaid plan and cannot be converted to prepaid.

 

Where do I go and whom do I contact for after-sales support and enquiries?
You may call our Customer Service Consultant at 1111 (or 019-6011111 for Non-Celcom mobile) and you will receive end-to-end service for your enquiries regarding Celcom Business Wireless.

 

Part 2: 30-Day Return Policy

What is 30-Day Return Policy?
30-Day Return Policy is for Celcom Business Wireless customers who want to cancel their 24-month contract within 30 days and there will be no monthly fee charged to the customer.

 

How can I be entitled to the 30-Day Return Policy?
Every Celcom Business Wireless subscriber is automatically entitled to 30-Day return policy. If you wish to cancel your subscription, you must return the Celcom Business Wireless Router with all accessories in good condition and fill in the termination form within 30 days after the plan is activated.
You must bring the device to any Celcom bluecube or via an Account Manager when you request the termination, if you fail to return the device, a penalty will be imposed and you must pay a penalty fee. RM499 or RM3600 should be charged to the customer bill or else the termination cannot be done. If the device is returned in a bad condition, lost or if you refuse to return the device to Celcom, the warranty of the device will be deemed void.

 

What happens if I return an incomplete or faulty Celcom Business Wireless Router due to my negligence?
Penalty will be incurred if you terminate without returning the complete set or a faulty/dented modem. The penalty fee is RM499 or RM3600 depending on the package respectively. A complete set of accessories includes a router, adaptor, LAN cable, user manual and router box.

 

Where do I return my Celcom Business Wireless Router and complete set of accessories?
You have to go to any Celcom bluecube or via an Account Manager if you want to return the device.

 

Part 3: Billing

What will I see on my first bill?
You will receive your first bill on the second month of your subscription together with the package value on the second month. You will see a statement reflecting your monthly access fee plus a pro-ration of the access fee from the date of your registration to the date that you are billed and a processing fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.

 

What is the processing fee?
A non-refundable, non-recurring fee is paid for the administrative and/or ancillary cost of processing the application.

 

How do I pay for my service?
You may make payments at any of our bluecubes, kiosk services, or via online banking services such as Maybank2u or CIMBClicks.

 

What type of bill will I receive for my subscription?
You can request a printed bill or e-billing. E-Billing is a service where you will receive your bill online instead of a physical bill. To ensure that you receive your e-bill, you need to have a valid Business Portal ID and password, which can be retrieved from the Business Portal website here. Just click the "Register Now" button and follow the simple instructions to complete your registration.

 

Part 4: Celcom Business Wireless Router

What will I get upon registering?
You will receive 1 unit router, 1 adaptor, 1 LAN cable, 1 user manual, and 1 router box.

 

What is the warranty period for the router?
The router has a warranty period of twenty four (24) months.

 

What if my router is faulty and needs a replacement?
You will not be charged for the replacement of the router during the warranty period due to damages caused by a manufacturing defect. In the event that the modem is damaged due to your negligence, you will be charged a penalty fee of RM499.

 

Part 5: Cancellation, Upgrade/Downgrade, and Termination

What if I would like to cancel my subscription?
You will not be charged any fee if you request to cancel your subscription within 30 days (kindly refer to the 30-Day Return Policy). If you cancel your subscription after 30 days, you have to pay a penalty fee of RM499 or RM3600 according to the package you selected. 

 

Can I purchase an add-on quota?
Yes, you can purchase an add-on quota by calling the Contact Centre.

 

What are the available add-on internet packages?
You can purchase any of the following add-on internet packages below.

Package
Add-on Internet
Fee
RM 50
RM 150
Data Quota
10GB
100GB
Validity
Following bill cycle

 

Can I upgrade my plan?
Not applicable at the moment. You will have to pay off the relevant penalty before you can opt for this plan.

 

Can I downgrade my plan?
Not applicable at the moment. You will have to pay off the relevant penalty before you can opt for this plan.

 

If I am an existing Business Wireless Gold Plan, will I get to enjoy the same offering of New Business Wireless Gold Plan (Revised 2022)?
No. The new offering will be applicable to New Customers only.

 

Can I relocate my service to any other location?
You may request service relocation subject to the availability of the service at the new location. You can only request a relocation after 30 days from the registration date. Please visit the nearest bluecube or call our careline.

 

What if my new location is not within the coverage area?
You may request the termination of your account. However, if you are still within your contract period, you may have to pay the penalty fee.

 

What if I terminate the service within the contract period?
You will be charged a penalty fee of RM499 or RM3600 according to the package respectively, which will be reflected in your final bill. Please refer to the table below:

Package
Business Wireless Gold
Business Wireless Platinum
Monthly Price
RM135
RM250
Contract Duration
24 months
24 months
Penalty
RM3600 monthly reducing balance
RM499 monthly reducing balance

 

If I terminate the service before the contract ends, do I need to return the modem(s)?
No, you will not need to return the modem. However, you will be required to pay the penalty fee.

 

Can I keep the modem(s) once the contract period has expired?
The customer will be able to keep the modem once the contract expires. The modem, however, will be locked to Celcom network usage only.

 

Where can I terminate the service?
Termination of service is available via an Account manager, contact center, and Bluecube.

 

Location Based Advertising

 

What is Location Based Advertising?
Location Based Advertising (LBA) is a B2B2C business platform which leverage on Celcom subscribers to deliver messaging ads to relevant targeted audience. The broadcast will be on real-time audience that gives direct communication, targeted and personalized. This platform and service compliments the traditional advertising for any campaigns, promotions and events for all types of companies and industries.

 

How does it work?
Using LBA is simple!

  • Target subscriber enter the broadcast area with active phone, the advertising message will be sent to the subscriber. 
  • The radius of broadcast within maximum of 5km depending on the cell ID locations. 

 

Our Advertising Channels  
SMS broadcast 

 

Target Profile

  • Geo-targeting 
  • Age 
  • Gender 
  • Ethnicity
  • Mobile segmentation

 

Subscription FAQs

  • How can I purchase?
    Submission of an Insertion Order and personalized text message based on campaign within minimum of 3 working days before broadcast date. 
     
  • Is there any agreement or commitment fees?
    There is no agreement and commitment for LBA service, it is all based on per campaign insertion order. 
     
  • How do I know if the message is delivered?
    Post Airtime Agreement (PAA) report will be shared which provide the successful numbers of impression after the end of campaign broadcast. 
     
  • How am I being charged?
    Celcom will only provide the invoice after the campaign broadcast based on PAA report. There is no upfront payment.

 

Enterprise Bulk Messaging

 

What is Celcom EMS and EEM Services?
Celcom EMS and EEM Services is a SMS broadcast platform which enable business users to send SMSes to their targeted recipient as a communication tools.

The service offers easy-to-use application that allow 1-way or 2-way communication to employees, partners or customers.

Celcom EMS and EEM Services as follows:

  • Enterprise Messaging Service (EMS) - a Web based SMS broadcast platform with a shared short code.
  • Enhanced Enterprise Messaging (EEM) - SMS services at a bigger scale with dedicated short code and allows 2-way communication ie. SMS Push and Pull for services such as auto notification or alerts, SMS broadcast, IOD and SMS Hotline. 

Both EMS and EEM are connected to all major Telcos in Malaysia.

 

What is the target customers?

Enterprise customers:

  • Segment 20 (Corporate) 
  • Segment 30 (Government) 
  • Segment 40 (SMI/SME) 

 

What are the benefits to the customer? 

  • Provide an interactive platform for SMS broadcast activity.
  • Easy access and handling of customer’s communication tool. 
  • Ability to manage integrated campaigns more efficiently with real-time reporting.
  • Able to reach their customers and is connected to all major Telco (subject to the package selection)

 

Celcom EMS and EEM Services is targeted to customer which will use the service for various activities such as:

  1. Mobile Marketing 
    A web-based portal that supports the composition and execution of broadcast for inbound & outbound SMS. The web portal can be used to build databases, personalized messages, schedule campaigns, manage opt in-out lists, run competitions, perform draws, quizzes, surveys and throttle traffic.
     
  2. Follow-up and Reminder 
    Act as a reminder which provides an automated mechanism to contact customers, patients and suppliers with a reminder, classify the response, and track the status of all appointments.
     
  3. Field Force Safety 
    It provides an efficient SMS-based application, which significantly enhances the safety of mobile staff through SMS back to base communications and escalation management. A leading SMS Gateway with an extensive set of API's that connect to popular CRM, ERP, WFM, OSS, BSS, Automated Call Distribution etc. systems.

 

What is the Registration process?

Registration process:

Customer request for the services through account manager (AM).

Customer need to submit the following documents:

EMS EEM
Registration Form Registration Form
Addendum Agreement
Form 9, 49, 24,
Photocopy of I/C
Authorization Letter
Form 9, 49, 24,
Photocopy of I/C
Authorization Letter

Respective Account Manager will send the complete document to Activation Team for registration process.
A new account will be created in billing system for the customer.
Once the account has been registered in billing system, customer will receive an email from Celcom’s official email on the login credentials. 

For more details, please refer to the EMS and EEM process flowcharts below.

img_sme_solutions_applications_ems_eem.png

Who are the Account Managers (AM)?

Please refer to the current Enterprise Account Manager

 

What is the contract period for the service?

Contact period is 24 month.

 

Is there any penalty charges for early termination?

Yes, the penalty charges as follows:

  • EMS - RM150.00
  • EEM - Monthly fee based on the remaining months.

 

In case customer terminates the services after the contract period, do penalty still applicable?

No.

 

Who should customer contact to clarify on any issue related to CEMS?

Customers can lodge complaints via email to Enterprise Client Helpdesk at bizapps_support@celcom.com.my using the format below: 

Email format:

  1. Sample of telephone number(s) affected:
  2. Date/Time: 
  3. Company Short code or Account Number:
  4. Error: <Description> and <Provide screenshot on the error message>

 

InternetGO™

 

What is the Celcom InternetGO for Business Device Bundle Program?

Celcom Business Internet Device Bundle Program is an EXCLUSIVE program for Corporate Officials and Corporate Employee customers. The program offers a great internet experience and allows you the flexibility to choose which Celcom Data Only Plan bundle fits your business/personal needs the best.

 

What is the offering of Celcom InternetGO for Business Device Bundle Program?

Celcom InternetGO™ for Business Bundle Offers are:

  • Celcom InternetGO™ for Business 45
Plan Celcom InternetGO for Business 45
Monthly Fee RM45 / month
Speed Up to 4GLTE Speed
Minimum Allowable Credit Limit RM250
Monthly Internet 15GB / month
Unlimited Internet on selected video calls websites / apps Zoom, Google Meet, Microsoft Teams, Webex
Add-on Office 365 Business Basic @ RM13 / month Optional

 

Bundle Option Broadband / Device Models RRP Contract Offer Price
Option 1 MiFi 4G LTE Mobile Wi-Fi M7000 RM209 12 months RM99
Option 2 MiFi 4G LTE Mobile Wi-Fi M7000 RM209 24 months FREE
Option 3 Samsung Galaxy Tab A7 Lite RM699 12 months RM439
Option 4 Samsung Galaxy Tab A7 Lite RM699 24 months RM349
Option 5 Lenovo M10 Gen2 64GB RM925 12 months RM589
Option 6 Lenovo M10 Gen2 64GB RM925 24 months RM499
Option 7 Apple iPad 10.2 WiFi + Cellular 9th Gen 256GB RM2,769 12 months RM2,669
Option 8 Apple iPad 10.2 WiFi + Cellular 9th Gen 256GB RM2,769 24 months RM2,569

 

Who can subscribe to the Celcom InternetGO for Business Device Bundle Program?

  • Open for New line registration only
  • Corporate Officials and Corporate Employees
  • Enterprise & SMB
  • Segment 20, 30, 40 & 52

 

Where can I register for Celcom InternetGO™ for Business Device Bundle Program?

You may subscribe via the below channel(s) or visit our website.

  1. Account Manager and Channel Manager
  2. Celcom Fulfillment Partners
  3. Celcom VAPs Partners

 

How much is the upfront payment for the Device Bundle Program?

Upfront Payment for the Bundle is subject to the broadband or device selected.

 

Who is eligible to enjoy the upfront payment waiver?

Plan Package Corporate Official Corporate Employees
Celcom InternetGO™ 45 Waived Waived

 

What happens if I terminate the line before my upfront payment is fully rebated? 

In the event of early termination, the upfront payment will be forfeited.

 

What is the penalty for this Bundle Program?

The penalty will be imposed based on your chosen bundle. The amount will be charged if the line is terminated within the contract period.

 

Is it mandatory to add-on the Office 365 Business Basic with my bundle?

No, it is optional.

 

If I am interested to add-on the Office 365 Business Basic with my bundle, where I can get more information on the Office 365 Business Basic?

You may refer to Celcom website or contact your respective Account Manager/Channel Manager.

 

Business Fibre

 

What is Celcom Business Fibre™ ?

Celcom Business Fibre™ is a service that provides High Speed Internet (HSI) that uses optical fiber technology offered to businesses. It allows you to enjoy ultrafast internet directly to your computer or via seamless Wi-Fi access anywhere within your office.

 

Where can I check the coverage area?

You may contact our Account Manager to check the service coverage area. Service coverage areas will increase from time to time. For faster response, please call our contact centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers).

 

What is the eligibility for subscription?

Celcom Business Fibre™ is eligible for Corporate Individual and Corporate Official.

 

How do I subscribe to this service?

There are a few alternative channels available. You may subscribe to the service via

  • AM/CM/Business Partner
  • Celcom Certified Partners/Dealer

 

How much is the monthly fee?

The following is a list of plans we offer (unless provided otherwise for promotions):

business-fibre-faq-image-1

*1Gbps is only available in CTSB- Sabah

 

Do I have to pay any upfront fee or deposit in order to subscribe to this service?

There is no upfront fee required. A deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid upfront.

 

How much is the credit limit for each plan?

For the credit limit, please refer to the table below:

business-fibre-faq-image-1

 

What is the minimum subscription period?

Minimum subscription period is 24 months from the activation date.

 

Can I convert my account from Postpaid to Prepaid?

Celcom Business Fibre™ account is on a postpaid basis and cannot be converted to a prepaid basis.

 

Who do I contact for after-sales support and enquiries?

You may call our Customer Service Consultant at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for end-to-end service enquiries on Celcom Business Fibre™.

 

When can I schedule my installation?

Installation can be scheduled immediately during registration. Installation date may vary depending on the TechXpert’s availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.

 

What do I have to do to reschedule my installation slot?

Upon receiving the welcome email or SMS, you may call 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) to reschedule the installation slot.

 

What if I would like to cancel my subscription before the installation takes place?

You may call our Contact Centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for cancellation.

 

Is there an imposed fee if I were to reschedule my installation appointment?

You will not be charged any fee if you request to reschedule within a minimum of four (4) days prior to the installation date. A rescheduling fee of RM200 will be imposed if you reschedule your appointment within four (4) days of your previously set appointment.

 

Will I be able to subscribe and enjoy more than the 30Mbps speed plan if I stay in a high-rise premise?

You will be able to subscribe and enjoy more than the 30Mbps plan if you stay in a fibre infra-area. However, in some high-rise areas which is covered by VDSL infra you would only be able to subscribe to 30Mbps plan.

 

How long is the installation process?

The installation process will take approximately three (3) to six (6) hours depending on premises. You will receive a call from Celcom four (4) days prior to the appointment date to confirm the installation date and time. In the event that you are not reachable, we will deem the appointment confirmed and proceed to inform our TechXpert. Our TechXpert will make a call to you on the day of the installation to arrange for the installation to take place.

 

How much should I pay for the installation? Celcom will provide the standard installation for free to all Celcom Business Fibre for Business customers. The standard installation will include 100m of cabling from the nearest fibre distribution point to the BTU/modem inside your office. Only visible cabling (uncovered) inside the premise is considered as a standard installation.

Any variation of the said above will be considered as a non-standard installation and the cost shall be borne by you.

 

What is a non-standard installation?

A non-standard installation is anything additional from the standard installation provided. This includes concealed cabling, using microduct, behind the wall, over the ceiling or via underground ducts. Such installation request, if any, shall be discussed with the contractor inclusive of the cost. Celcom will not be responsible for the completion or work quality of the non-standard installation.

 

Will there be any drilling involved and approval needed to enter the building?

There will be potential drilling to connect the service to your office. You will need to approve the drilling and the design of the connection prior to installation in the service installation form. Any building space requiring management approval shall be taken up by the customer.

 

How do I connect to my Celcom Business Fibre™?

Step 1: Search for your Celcom Business Fibre™ SSID as displayed on the Router, using a computer or a smart device.

Step 2: Select the Celcom Business Fibre™ SSID and enter the security key displayed on the Router.

Step 3: You are now connected. Enjoy your Celcom Business Fibre™ anywhere within your office.

 

What are the devices that will be installed on my premise?

We will install a Router (RGW) and a Modem (ONT) on your premise.

 

What is the warranty period for the devices?

The Modem has a warranty period of twelve (12) months. The Router have a warranty period of twenty-four (24) months.

 

What if my devices are faulty and need a replacement?

You will not be charged for the replacement of the devices during the warranty period due to damages caused by a manufacturing defect. In the event that the device is damaged due to your negligence, you will be charged RM300 for the replacement of the Router and the Modem.

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Can I have my CCTV or other external devices connected to the service?

The service is compatible with selected brands and models of CCTV only. The CCTV must be compatible with a private dynamic IP and the CCTV supplier must be contacted for the configuration. For other external devices, it is necessary that they are genuine and with legal contents to ensure a seamless experience. Celcom will not be responsible for the downgrading of experience if the non-genuine external devices with illegal contents are used.

 

What will I see in my first bill?

You will see a statement reflecting your monthly pro-ration of the access fee from the date of your activation to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.

 

How do I pay for my service?

You may make payments at any of our bluecube stores nationwide, our certified partners, business portal, our kiosk services or via online banking services such as Maybank2u or CIMBClicks.

 

Can I upgrade my speed?

Not Applicable at the moment.

 

Can I downgrade my speed?

Not Applicable at the moment.

 

Can I relocate my service to any other location?

You may request service relocation, subject to the availability of the service at the new location at the rate of RM200 per request.

 

What if my new location is not within coverage/ not serviceable?

You may request termination of your account, and if you are still within the contract period, your termination fee will be waived provided that you produce an original utility bill with your new location address.

 

What if I terminate the service within the contract period?

You will be charged early Termination Fee of the remaining months or RM500, whichever is higher.

 

Where can I terminate the service?

For the time being, termination can only be done by calling our Customer Service Consultant at 1111 (for Celcom customers) or +6019-6011111 (for Non-Celcom Mobile).

 

If I terminate the service before the contract ends, do I need to return the device(s)?

You are only required to return the Modem (BTU/ONT), as all other devices belong to you. Our TechXpert will arrange to collect the Modem from your premise, and if you fail to return the Modem, you will be charged a fee of RM500.

 

What do I need to do if I want to terminate the service?

Our Customer Service Consultant will advise you to settle the outstanding payment (if any) and arrange for collection of the Modem (if required). Upon collection of the Modem and settlement of the outstanding bill, or in the case of Modem not being required to be returned or there is no outstanding bill, our Customer Service Consultant will complete the termination order and you will receive your final bill in the next bill cycle.

 

Limited Time Rebate on High Speed Plans

1. What is the rebate promotion on the Celcom Business Fibre™ 300Mbps, 500Mbps and 1 Gbps?

  • You get to enjoy RM10 for 24 months when you subscribe to the new Celcom Business Fibre™ 300Mbps.
  • You get to enjoy RM22 for 24 months when you subscribe to the new Celcom Business Fibre™ 500Mbps and 1Gbps.

 

2. Is this a limited time promotion?

Yes, this is a limited time promotion. We will notify you on the end date from time to time.

 

3. Who is eligible for the rebate promotion?

  • New registration of Celcom Business Fibre™ 300Mbps, 500Mbps & 1Gbps.
  • Upgrade from the current Celcom Business Fibre™ plan to 300Mbps, 500Mbps & 1Gbps plan

 

4. How can I participate in this promotion?

This promotion is only applicable for subscription and/or purchase at:

  • AM/CM/Business Partners
  • Celcom Certified Partners/Dealers

 

5. What are the offerings for the Celcom Business Fibre™ for Business 300Mbps, 500Mbps & 1Gbps?

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6. Can I upgrade or downgrade from my current existing plan beside than Celcom Business Fibre™ Offering to enjoy the rebate?

No, you can enjoy the rebate only if you subscribe to Celcom Business Fibre™ plan as per the above table only.

 

7. Is there a contract period for the Celcom Business Fibre™ plan?

Yes, there will be a 24 months contract period for Celcom Business Fibre™

 

8. By joining this promotion, are there any other terms and conditions that I need to know of?

By signing up to this high-speed plan, customers are bound to the general terms and conditions of Celcom Business Fibre™ that can be viewed under this campaign’s Terms and Condition.

 

Mesh Wi-Fi : Celcom Business Fibre™

1. What is Celcom Mesh Wi-Fi?

Celcom Mesh Wi-Fi is a mesh enabled router for expanding your office Wi-Fi coverage while reducing weak signal spots and dead zones. It utilizes the mesh technology to expand your office Wi-Fi and covers locations with a weak Wi-Fi signal. And with its simple setup, it only takes a few minutes to get connected!

 

2. Who is eligible to purchase the Celcom Mesh Wi-Fi?

New Celcom Business Fibre™ customer

 

3. What plans are eligible to sign up for Celcom Mesh Wi-Fi?

You may subscribe to any of the following plans:

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4. What is the offer for Mesh Wi-Fi?

Celcom Mesh Wi-Fi can be purchased by Celcom Business Fibre™ customers at RM25 per pair (2 units) for 24 months upon NEW registration ONLY. The charges will be included in the monthly bill.

 

5. What are the requirements to use Celcom Mesh Wi-Fi?

You need a Celcom Business Fibre™ internet connection.

 

6. How do I purchase Celcom Mesh Wi-Fi?

Only for Celcom Business Fibre™ new customers. The purchase can be included into the Celcom Business Fibre™ plan registration. The Mesh Wi-Fi will be installed by our TechXpert during Celcom Business Fibre installation.

 

7. How do I install the Celcom Mesh Wi-Fi devices?

Our TechXpert will install the devices for you during Celcom Business Fibre™ installation.

 

8. Is the Celcom Mesh Wi-Fi installation free?

For new customers, the Mesh Wi-Fi will be installed free of charge during the Celcom Business Fibre™ installation.

 

9. What will happen if I upgrade or downgrade my current plan?

  • For customers who have already purchased a Celcom Mesh Wi-Fi upon new registration, the contract shall be carried over to the new plan for any upgrade or downgrade.
  • For customers with a free Celcom Mesh Wi-Fi (500Mbps and 1Gbps plan), any active Celcom Mesh Wi-Fi contract will be terminated if you are downgrading to any plan lower than 500Mbps. An early termination penalty will be imposed.

 

10. Is there a contract period for the Celcom Mesh Wi-Fi?

Yes, there will be a 24 months contract period. The contract also applies to the free Celcom Mesh Wi-Fi received for Celcom Business Fibre™ 300 Mbps, 500Mbps and 1Gbps plans.

 

11. How many Celcom Mesh Wi-Fi devices can I purchase?

You can purchase a maximum of 2 sets for the Celcom Mesh Wi-Fi. You could also receive another 1 set for free if you subscribe to the 300Mbps. 500Mbps and 1Gbps plan upon new registration only.

 

12. By purchasing Celcom Mesh Wi-Fi, are there any other terms and conditions that I need to know of?

By having Celcom Mesh Wi-Fi, customers are bound to the general terms and conditions of Celcom Business Fibre™.

 

13. What are the key technical specifications of the Celcom Mesh Wi-Fi devices?

The TP-Link Deco X20 is a powerful AX1800 wireless Mesh device with OFDMA & MU-MIMO feature supporting Wi-Fi 6 (802.11ax) on both 5GHz (1201 Mbps) and 2.4GHz (574 Mbps). It also has a band steering feature which automatically selects the best and fastest available connection for each of your in-office devices so you can stream music and videos on more devices in more locations.

 

14. How is the Celcom Mesh Wi-Fi different from a Wi-Fi range extender?

Celcom Mesh Wi-Fi is optimally positioned to deliver ultra-reliable, long-distance Wi-Fi coverage for indoors and outdoors using Seamless Session Transfer Technology. This allows devices to maintain connectivity when roaming between Wi-Fi networks. Moving from the car garage to the backyard patio with no loss in performance. Unlike traditional WiFi range extenders, it expands the wireless network coverage, without reducing the speed and impact of the overall Wi-Fi performance.

 

15. How many Mesh devices do I need?

Here are guidelines based on office size or layout:

  • Offices between 2,000-3,000 sq ft or 2 floors: 1 pair of Mesh.
  • Offices between 3,000-4,000 sq ft or 3.5 floors: 2 pairs of Mesh.
  • Offices larger than 4,000 sq ft: 3 pairs of Mesh

**Other factors such as physical obstructions or office layout may impact your Wi-Fi signal.

 

16. How should I set up the Celcom Mesh Wi-Fi devices?

To set up your Celcom Mesh Wi-Fi network, download TP-Link Deco app from the Google Play or Apple App Store and follow the steps on the app. For details, please refer to the installation guide.

 

17. If I use other routers which are not provided by Celcom, will the Celcom Mesh Wi-Fi device work? 

Yes, it is compatible with all types of routers.

 

18. Where should I place my Celcom Mesh Wi-Fi device?

Do not place the Celcom Mesh Wi-Fi device on the floor and always keep it away from walls or big metal objects. Do identify any weak signal locations. You may also use the Deco app to locate and fix weak Wi-Fi locations as you place additional Mesh devices.

 

19. Can I use a LAN network cable to connect the device to a network port on a PC/Laptop?

Yes, but only LAN network cable rated CAT5E and higher can achieve the maximum performance. It is advisable to use the cable supplied in the box.

 

20. Do I need to switch off the Wi-Fi in my own router?

Yes, it is necessary to switch off the Wi-Fi in your main router to enjoy the seamless Wi-Fi feature of the Mesh device.

 

21. How do I change the SSID or Wi-Fi name?

You can change the SSID or Wi-Fi name by using the TP-Link Deco app.

 

22. What do I do if my connection is showing that it is offline?

An offline connection can be caused by many things. Here are a few simple steps to follow to resolve this problem:

  • Restart all the business fibre devices provided by Celcom, and then wait for about 3-5 minutes.
  • Make sure the Wi-Fi on the client devices you are trying to connect are turned on.
  • Make sure you are not too far away from the Celcom Mesh Wi-Fi device. Try to move to the same room as one of the Mesh Wi-Fi and retry the connection.

 

23. What is the warranty period for Celcom Mesh Wi-Fi device?

The device warranty period for Celcom Mesh Wi-Fi is 24 months.

 

24. If I have issues with my Celcom Mesh Wi-Fi device, who do I contact to get it fixed?

Please call Technical Support at +6019-6011111 (for non-Celcom customers) or 1111 (for Celcom customers).

 

25. What if my Celcom Mesh Wi-Fi device is deemed faulty and needs replacement?

Celcom TechXpert will do an on-site troubleshooting to determine if your product is defective. If it is, a Celcom Mesh Wi-Fi faulty replacement will be carried out by our TechXpert.

 

26. What happens if the Celcom Mesh Wi-Fi device provided by Celcom becomes faulty due to manufacturer defects?

The Mesh Wi-Fi device which we provided are covered by a limited warranty during your contract period. You will not be charged for the Mesh replacement; hence no cost shall be paid directly to Celcom TechXpert.

 

27. What happens if the Celcom Mesh Wi-Fi device provided by Celcom is damaged, or lost during my contract period?

Any loss or damage (physical damage, water damage, lighting strike, or burned) due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.

**However, if the Mesh unit is damaged, you will be offered with an outright replacement option at RM300/unit, this fee will be reflected in your next bill.

 

28. What is the swap policy for Celcom Mesh Wi-Fi device?

You are entitled to have a single Mesh device replaced only if the Mesh unit experiences major failures and fails to be acceptable, rather than swapping the whole complete set (twin-pack).

 

29. What will happen to the Celcom Mesh Wi-Fi device after the 24 months warranty has ended?

You will obtain ownership for the Mesh device upon expiration of your contract period. Failures due to manufacturer defects will no longer be covered by Celcom.

 

30. What will happen to my Celcom Mesh Wi-Fi devices if I terminate my service before my contract term ends or if my contract expires?

You may keep the devices you purchased regardless of early termination or contract expiration. Early termination charges for Mesh Wi-Fi will be imposed if the contract is terminated before expiry date.

 

31. What is the penalty or the early termination charge for Celcom Mesh Wi-Fi?

The penalty or early termination fee is the accumulated amount of remaining months in the contract from the device’s recommended retail price (RRP).

 

32. How much is the recommended retail price (RRP) for Celcom Mesh Wi-Fi devices?

The RRP is RM868.