Business Wireless

 

Part 1: Registration 

What is Celcom Business Wireless? 

Celcom Business Wireless is an Internet connection provided by connecting to the 4G mobile network, which can be good for Cafe, Homestay, SOHO, budget Hotel that can't access Fibre or ADSL, yet need a reliable connection with lots of data. It allows you to enjoy a 4G/LTE connection directly to your computer, television, smartphones and other smart devices via seamless WiFi access anywhere within your area. 

 

Where can I check the coverage area? 
You may visit the Celcom website, Account Manager or VAPS to check whether your area is within the coverage area. 
Check here

 

What are the conditions for subscription? 
Celcom Business Wireless is available for corporate officials and registration is using a BRN number. 

 

Where can I subscribe to Celcom Business Wireless? 
You may subscribe to the service via an Account Manager and VAPS.

 

Can I register for a package without the Celcom Business Wireless Router (i.e. SIM-only plan)? 
No, Celcom Business Wireless comes with a router and a SIM card. 

 

Can I purchase the Celcom Business Wireless Router without a contract? 
No, you are not allowed to purchase a modem only. 

 

Do Celcom Business wireless packages come with calls and SMS? 
No, this plan does not support calls or outgoing SMS. 

 

How can I check my usage quota? 
You can check your usage quota via the Contact Center. 

 

If my base quota is depleted, can I continue to browse? 
Yes, once your monthly allocated Internet quota finishes, the speed will be throttled to 64kbps until your next billing cycle. 

 

Can I use this service whilst roaming overseas? 
No, you can’t use this service outside of the country. 

 

My Celcom Business Wireless router is not working. How do I get it fixed? 
If your Celcom Business Wireless router is still under warranty (24 months), you can walk in to any bluecube for a replacement or order one online through an Account Manager.

 

Would Celcom install a premise router for me? 
No. It’s a plug-and-play router, so no installation is needed for this service. 

 

Can I bring this Celcom Business Wireless Router around when I travel? 
No. You will not be able to take this router around as it’s locked to your registered address. 

 

How do I unlock the Celcom Business Wireless Router if I am moving to new premise address? 
You can call our Contact Center or visit our nearest bluecube to update your newly registered address.

 

What are the monthly fees?

*Unlimited term is subject to Celcom Fair Usage Policy. Celcom reserves the right to amend and vary the Package from time to time at its discretion or withdraw the Package at any time without assigning reasons for such withdrawal and migrate the Customer to another Package or promotional Package as Celcom deems fit.

 

Is there a deposit?
The deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid up front.

 

How much is the credit limit for each package?
For the credit limit, please refer to the table below:

 

What is the minimum subscription period?
The minimum subscription period is 24 months from the activation date.

 

Can I convert my account from postpaid to prepaid?
No, Celcom Business Wireless account is currently only available as a postpaid plan and cannot be converted to prepaid.

 

Where do I go and whom do I contact for after-sales support and enquiries?
You may call our Customer Service Consultant at 1111 (or 019-6011111 for Non-Celcom mobile) and you will receive end-to-end service for your enquiries regarding Celcom Business Wireless.

 

Part 2: 30-Day Return Policy

What is 30-Day Return Policy?
30-Day Return Policy is for Celcom Business Wireless customers who want to cancel their 24-month contract within 30 days and there will be no monthly fee charged to the customer.

 

How can I be entitled to the 30-Day Return Policy?
Every Celcom Business Wireless subscriber is automatically entitled to 30-Day return policy. If you wish to cancel your subscription, you must return the Celcom Business Wireless Router with all accessories in good condition and fill in the termination form within 30 days after the plan is activated.
You must bring the device to any Celcom bluecube or via an Account Manager when you request the termination, if you fail to return the device, a penalty will be imposed and you must pay a penalty fee. RM499 or RM3600 should be charged to the customer bill or else the termination cannot be done. If the device is returned in a bad condition, lost or if you refuse to return the device to Celcom, the warranty of the device will be deemed void.

 

What happens if I return an incomplete or faulty Celcom Business Wireless Router due to my negligence?
Penalty will be incurred if you terminate without returning the complete set or a faulty/dented modem. The penalty fee is RM499 or RM3600 depending on the package respectively. A complete set of accessories includes a router, adaptor, LAN cable, user manual and router box.

 

Where do I return my Celcom Business Wireless Router and complete set of accessories?
You have to go to any Celcom bluecube or via an Account Manager if you want to return the device.

 

Part 3: Billing

What will I see on my first bill?
You will receive your first bill on the second month of your subscription together with the package value on the second month. You will see a statement reflecting your monthly access fee plus a pro-ration of the access fee from the date of your registration to the date that you are billed and a processing fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.

 

What is the processing fee?
A non-refundable, non-recurring fee is paid for the administrative and/or ancillary cost of processing the application.

 

How do I pay for my service?
You may make payments at any of our bluecubes, kiosk services, or via online banking services such as Maybank2u or CIMBClicks.

 

What type of bill will I receive for my subscription?
You can request a printed bill or e-billing. E-Billing is a service where you will receive your bill online instead of a physical bill. To ensure that you receive your e-bill, you need to have a valid Business Portal ID and password, which can be retrieved from the Business Portal website here. Just click the "Register Now" button and follow the simple instructions to complete your registration.

 

Part 4: Celcom Business Wireless Router

What will I get upon registering?
You will receive 1 unit router, 1 adaptor, 1 LAN cable, 1 user manual, and 1 router box.

 

What is the warranty period for the router?
The router has a warranty period of twenty four (24) months.

 

What if my router is faulty and needs a replacement?
You will not be charged for the replacement of the router during the warranty period due to damages caused by a manufacturing defect. In the event that the modem is damaged due to your negligence, you will be charged a penalty fee of RM499.

 

Part 5: Cancellation, Upgrade/Downgrade, and Termination

What if I would like to cancel my subscription?
You will not be charged any fee if you request to cancel your subscription within 30 days (kindly refer to the 30-Day Return Policy). If you cancel your subscription after 30 days, you have to pay a penalty fee of RM499 or RM3600 according to the package you selected. 

 

Can I purchase an add-on quota?
Yes, you can purchase an add-on quota by calling the Contact Centre.

 

What are the available add-on internet packages?
You can purchase any of the following add-on internet packages below.

 

Can I upgrade my plan?
Not applicable at the moment. You will have to pay off the relevant penalty before you can opt for this plan.

 

Can I downgrade my plan?
Not applicable at the moment. You will have to pay off the relevant penalty before you can opt for this plan.

 

If I am an existing Business Wireless Gold Plan, will I get to enjoy the same offering of New Business Wireless Gold Plan (Revised 2022)?
No. The new offering will be applicable to New Customers only.

 

Can I relocate my service to any other location?
You may request service relocation subject to the availability of the service at the new location. You can only request a relocation after 30 days from the registration date. Please visit the nearest bluecube or call our careline.

 

What if my new location is not within the coverage area?
You may request the termination of your account. However, if you are still within your contract period, you may have to pay the penalty fee.

 

What if I terminate the service within the contract period?
You will be charged a penalty fee of RM499 or RM3600 according to the package respectively, which will be reflected in your final bill. Please refer to the table below:

 

If I terminate the service before the contract ends, do I need to return the modem(s)?
No, you will not need to return the modem. However, you will be required to pay the penalty fee.

 

Can I keep the modem(s) once the contract period has expired?
The customer will be able to keep the modem once the contract expires. The modem, however, will be locked to Celcom network usage only.

 

Where can I terminate the service?
Termination of service is available via an Account manager, contact center, and Bluecube.

 

MESINKIRA

 

What is MESINKIRA?

MESINKIRA is a lite Point Of Sales (POS) system which manage inventories, transaction record and integrated with digital payment services like e-wallets (GrabPay, Boost, Alipay) and Visa/Mastercard via tap-to-phone functionality just by using merchant’s android smartphone, downloadable via Google Play Store.

 

Who are the users?

Suitable to be used by small and medium business owners in various businesses like retail shops, small cafes, home business owners, pasar malam sellers, uptown sellers, laundry shops, burger stalls, workshops etc.

 

Why MESINKIRA?

MESINKIRA is easy-to-use, low cost and effective. The merchants don’t need to purchase additional device to use all the features in MESINKIRA including the payment services.

 

Where the merchants could get information about MESINKIRA?

The merchants could obtain more information about MESINKIRA from our official website at www.mesinkira.io

 

Why is MESINKIRA unique?

MESINKIRA is the only mobile POS and payment solutions designed specifically for micro/small business owners which emphasizes on brutal simplicity and low cost compared to other providers.

 

What are the other benefits of using MESINKIRA?

MESINKIRA will record and reconcile the merchant’s transactional data from day-to-day business operations. The transactional records will be posted automatically into the accounting system and the data can be used by the merchants to apply for micro-financing, government funding and tax purposes.

 

How to activate the digital payment features in MESINKIRA?

The merchants can activate the digital payment features inside the MESINKIRA app. There are documents that needs to be uploaded according to Bank Negara Malaysia (BNM) compliances.

 

What are the digital payment mode available in MESINKIRA?

Currently we have Visa/Mastercard (credit card & debit card) via Tap2Fon. For e-wallet services we have GrabPay, WeChat Pay and Boost.

 

How to activate the digital payment features in MESINKIRA?

• The merchants can activate the digital payment features inside the MESINKIRA app, by enabling the Payment GatewaY (PG) functions; which will also activate the card payment functions like Tap2Fon.
• In order to enable the PG functions, you would have to provide additional information and documentation as required by Law. And in accordance with Bank Negara Malaysia (BNM) compliance guideline.
• The approval would take around 5 – 7 days.

 

I want to activate the Tap2Fon (Visa/Mastercard) payment feature, do I need to have NFC smartphone?

Yes. The merchants need to have an NFC-ready android smartphone to use the Tap2Fon feature. The merchants can use any models from any brand.

 

If I use the digital payment mode to accept payment from customers, how long it would take for the money to be debited into my bank account?

The settlement would take around 2-3 days to be debited into merchant’s bank account.

 

Can I use personal bank account to receive the settlement?

You cannot use your personal bank account for settlement with credit card, debit card and e-Money services..As per Bank Negara Malaysia requirement, it is mandatory to use company’s bank account to receive the settlement from the payment principal.

 

Is there any support?

Yes. You can call/whatsapp to 014-5471360 for any enquiries or issues (Monday – Friday from 9 AM to 6 PM) or you can email to hello@mesinkira.io.

 

Location Based Advertising

 

What is Location Based Advertising?
Location Based Advertising (LBA) is a B2B2C business platform which leverage on Celcom subscribers to deliver messaging ads to relevant targeted audience. The broadcast will be on real-time audience that gives direct communication, targeted and personalized. This platform and service compliments the traditional advertising for any campaigns, promotions and events for all types of companies and industries.

 

How does it work?
Using LBA is simple!

• Target subscriber enter the broadcast area with active phone, the advertising message will be sent to the subscriber. 
• The radius of broadcast within maximum of 5km depending on the cell ID locations. 

 

Our Advertising Channels  
SMS broadcast 

 

Target Profile

• Geo-targeting 
• Age 
• Gender 
• Ethnicity
• Mobile segmentation

 

Subscription FAQs

• How can I purchase?
  Submission of an Insertion Order and personalized text message based on campaign within minimum of 3 working days before broadcast date. 
   
• Is there any agreement or commitment fees?
  There is no agreement and commitment for LBA service, it is all based on per campaign insertion order. 
   
• How do I know if the message is delivered?
  Post Airtime Agreement (PAA) report will be shared which provide the successful numbers of impression after the end of campaign broadcast. 
   
• How am I being charged?
  Celcom will only provide the invoice after the campaign broadcast based on PAA report. There is no upfront payment.

 

Enterprise Bulk Messaging

 

What is Celcom EMS and EEM Services?
Celcom EMS and EEM Services is a SMS broadcast platform which enable business users to send SMSes to their targeted recipient as a communication tools.

The service offers easy-to-use application that allow 1-way or 2-way communication to employees, partners or customers.

Celcom EMS and EEM Services as follows:

• Enterprise Messaging Service (EMS) - a Web based SMS broadcast platform with a shared short code.
• Enhanced Enterprise Messaging (EEM) - SMS services at a bigger scale with dedicated short code and allows 2-way communication ie. SMS Push and Pull for services such as auto notification or alerts, SMS broadcast, IOD and SMS Hotline. 

Both EMS and EEM are connected to all major Telcos in Malaysia.

 

What is the target customers?

Enterprise customers:

• Segment 20 (Corporate) 
• Segment 30 (Government) 
• Segment 40 (SMI/SME) 

 

What are the benefits to the customer? 

• Provide an interactive platform for SMS broadcast activity.
• Easy access and handling of customer’s communication tool. 
• Ability to manage integrated campaigns more efficiently with real-time reporting.
• Able to reach their customers and is connected to all major Telco (subject to the package selection)

 

Celcom EMS and EEM Services is targeted to customer which will use the service for various activities such as:

1. Mobile Marketing 
   A web-based portal that supports the composition and execution of broadcast for inbound & outbound SMS. The web portal can be used to build databases, personalized messages, schedule campaigns, manage opt in-out lists, run competitions, perform draws, quizzes, surveys and throttle traffic.
    
2. Follow-up and Reminder 
   Act as a reminder which provides an automated mechanism to contact customers, patients and suppliers with a reminder, classify the response, and track the status of all appointments.
    
3. Field Force Safety 
   It provides an efficient SMS-based application, which significantly enhances the safety of mobile staff through SMS back to base communications and escalation management. A leading SMS Gateway with an extensive set of API's that connect to popular CRM, ERP, WFM, OSS, BSS, Automated Call Distribution etc. systems.

 

What is the Registration process?

Registration process:

Customer request for the services through account manager (AM).

Customer need to submit the following documents:

Respective Account Manager will send the complete document to Activation Team for registration process.
A new account will be created in billing system for the customer.
Once the account has been registered in billing system, customer will receive an email from Celcom’s official email on the login credentials. 

For more details, please refer to the EMS and EEM process flowcharts below.

Who are the Account Managers (AM)?

Please refer to the current Enterprise Account Manager

 

What is the contract period for the service?

Contact period is 24 month.

 

Is there any penalty charges for early termination?

Yes, the penalty charges as follows:

• EMS - RM150.00
• EEM - Monthly fee based on the remaining months.

 

In case customer terminates the services after the contract period, do penalty still applicable?

No.

 

Who should customer contact to clarify on any issue related to CEMS?

Customers can lodge complaints via email to Enterprise Client Helpdesk at bizapps_support@celcom.com.my using the format below: 

Email format:

1. Sample of telephone number(s) affected:
2. Date/Time: 
3. Company Short code or Account Number:
4. Error: <Description> and <Provide screenshot on the error message>

 

InternetGO™

 

What is the Celcom InternetGO™ for Business Device Bundle Program?

Celcom Business Internet Device Bundle Program is an EXCLUSIVE program for Corporate Officials and Corporate Employee customers. The program offers a great internet experience and allows you the flexibility to choose which Celcom Data Only Plan bundle fits your business/personal needs the best.

 

What is the offering of Celcom InternetGO™ for Business Device Bundle Program?

Celcom InternetGO™ for Business Bundle Offers are:

• Celcom InternetGO™ for Business 45

 

 

Who can subscribe to the Celcom InternetGO™ for Business Device Bundle Program?

• Open for New line registration only
• Corporate Officials and Corporate Employees
• Enterprise & SMB
• Segment 20, 30, 40 & 52

 

Where can I register for Celcom InternetGO™ for Business Device Bundle Program?

You may subscribe via the below channel(s) or visit our website.

1. Account Manager and Channel Manager
2. Celcom Fulfillment Partners
3. Celcom VAPs Partners

 

How much is the upfront payment for the Device Bundle Program?

Upfront Payment for the Bundle is subject to the broadband or device selected.

 

Who is eligible to enjoy the upfront payment waiver?

 

What happens if I terminate the line before my upfront payment is fully rebated? 

In the event of early termination, the upfront payment will be forfeited.

 

What is the penalty for this Bundle Program?

The penalty will be imposed based on your chosen bundle. The amount will be charged if the line is terminated within the contract period.

 

Is it mandatory to add-on the Office 365 Business Basic with my bundle?

No, it is optional.

 

If I am interested to add-on the Office 365 Business Basic with my bundle, where I can get more information on the Office 365 Business Basic?

You may refer to Celcom website or contact your respective Account Manager/Channel Manager.

 

Business Fibre

 

What is Celcom Business Fibre™ ?

Celcom Business Fibre™ is a service that provides High Speed Internet (HSI) that uses optical fiber technology offered to businesses. It allows you to enjoy ultrafast internet directly to your computer or via seamless Wi-Fi access anywhere within your office.

 

Where can I check the coverage area?

You may contact our Account Manager to check the service coverage area. Service coverage areas will increase from time to time. For faster response, please call our contact centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers).

 

What is the eligibility for subscription?

All Corporate Individual and Corporate Officials are eligible for Celcom Business Fibre™

 

How do I subscribe to this service?

There are a few alternative channels available. You may subscribe to the service via

• AM/CM/Business Partner
• Celcom Certified Partners/Dealer

 

How much is the monthly fee?

The following is a list of plans we offer (unless provided otherwise for promotions):

*1Gbps is only available in CTSB- Sabah

 

Do I have to pay any upfront fee or deposit in order to subscribe to this service?

There is no upfront fee required. A deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid upfront.

 

How much is the credit limit for each plan?

For the credit limit, please refer to the table below:

 

What is the minimum subscription period?

Minimum subscription period is 24 months from the activation date.

 

Can I convert my account from Postpaid to Prepaid?

Celcom Business Fibre™ account is on a postpaid basis and cannot be converted to a prepaid basis.

 

Who do I contact for after-sales support and enquiries?

You may call our Customer Service Consultant at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for end-to-end service enquiries on Celcom Business Fibre™.

 

When can I schedule my installation?

Installation can be scheduled immediately during registration. Installation date may vary depending on the TechXpert’s availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.

 

What do I have to do to reschedule my installation slot?

Upon receiving the welcome email or SMS, you may call 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) to reschedule the installation slot.

 

What if I would like to cancel my subscription before the installation takes place?

You may call our Contact Centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for cancellation.

 

Is there an imposed fee if I were to reschedule my installation appointment?

You will not be charged any fee if you request to reschedule within a minimum of four (4) days prior to the installation date. A rescheduling fee of RM200 will be imposed if you reschedule your appointment within four (4) days of your previously set appointment.

 

Will I be able to subscribe and enjoy more than the 30Mbps speed plan if I stay in a high-rise premise?

You will be able to subscribe and enjoy more than the 30Mbps plan if you stay in a fibre infra-area. However, in some high-rise areas which is covered by VDSL infra you would only be able to subscribe to 30Mbps plan.

 

How long is the installation process?

The installation process will take approximately three (3) to six (6) hours depending on premises. You will receive a call from Celcom four (4) days prior to the appointment date to confirm the installation date and time. In the event that you are not reachable, we will deem the appointment confirmed and proceed to inform our TechXpert. Our TechXpert will make a call to you on the day of the installation to arrange for the installation to take place.

 

How much should I pay for the installation?

Celcom will provide the standard installation for free to all Celcom Business Fibre for Business customers. The standard installation will include 100m of cabling from the nearest fibre distribution point to the BTU/modem inside your office. Only visible cabling (uncovered) inside the premise is considered as a standard installation.

Any variation of the said above will be considered as a non-standard installation and the cost shall be borne by you.

 

What is a non-standard installation?

A non-standard installation is anything additional from the standard installation provided. This includes concealed cabling, using microduct, behind the wall, over the ceiling or via underground ducts. Such installation request, if any, shall be discussed with the contractor inclusive of the cost. Celcom will not be responsible for the completion or work quality of the non-standard installation.

 

Will there be any drilling involved and approval needed to enter the building?

There will be potential drilling to connect the service to your office. You will need to approve the drilling and the design of the connection prior to installation in the service installation form. Any building space requiring management approval shall be taken up by the customer.

 

How do I connect to my Celcom Business Fibre™?

Step 1: Search for your Celcom Business Fibre™ SSID as displayed on the Router, using a computer or a smart device.

Step 2: Select the Celcom Business Fibre™ SSID and enter the security key displayed on the Router.

Step 3: You are now connected. Enjoy your Celcom Business Fibre™ anywhere within your office.

 

What are the devices that will be installed on my premise?

We will install a Router (RGW) and a Modem (ONT) on your premise.

 

What is the warranty period for the devices?

The Modem has a warranty period of twelve (12) months. The Router have a warranty period of twenty-four (24) months.

 

What if my devices are faulty and need a replacement?

You will not be charged for the replacement of the devices during the warranty period due to damages caused by a manufacturing defect. In the event that the device is damaged due to your negligence, you will be charged RM300 for the replacement of the Router and the Modem.

 

Can I have my CCTV or other external devices connected to the service?

The service is compatible with selected brands and models of CCTV only. The CCTV must be compatible with a private dynamic IP and the CCTV supplier must be contacted for the configuration. For other external devices, it is necessary that they are genuine and with legal contents to ensure a seamless experience. Celcom will not be responsible for the downgrading of experience if the non-genuine external devices with illegal contents are used.

 

What will I see in my first bill?

You will see a statement reflecting your monthly pro-ration of the access fee from the date of your activation to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.

 

How do I pay for my service?

You may make payments at any of our bluecube stores nationwide, our certified partners, business portal, our kiosk services or via online banking services such as Maybank2u or CIMBClicks.

 

Can I upgrade my speed?

Not Applicable at the moment.

 

Can I downgrade my speed?

Not Applicable at the moment.

 

Can I relocate my service to any other location?

You may request service relocation, subject to the availability of the service at the new location at the rate of RM200 per request.

 

What if my new location is not within coverage/ not serviceable?

You may request termination of your account, and if you are still within the contract period, your termination fee will be waived provided that you produce an original utility bill with your new location address.

 

What if I terminate the service within the contract period?

You will be charged early Termination Fee of the remaining months or RM500, whichever is higher.

 

Where can I terminate the service?

For the time being, termination can only be done by calling our Customer Service Consultant at 1111 (for Celcom customers) or +6019-6011111 (for Non-Celcom Mobile).

 

If I terminate the service before the contract ends, do I need to return the device(s)?

You are only required to return the Modem (BTU/ONT), as all other devices belong to you. Our TechXpert will arrange to collect the Modem from your premise, and if you fail to return the Modem, you will be charged a fee of RM500.

 

What do I need to do if I want to terminate the service?

Our Customer Service Consultant will advise you to settle the outstanding payment (if any) and arrange for collection of the Modem (if required). Upon collection of the Modem and settlement of the outstanding bill, or in the case of Modem not being required to be returned or there is no outstanding bill, our Customer Service Consultant will complete the termination order and you will receive your final bill in the next bill cycle.

 

Limited Time Rebate on High Speed Plans

What is the rebate promotion on the Celcom Business Fibre™ 300Mbps, 500Mbps and 1 Gbps?

• You get to enjoy RM10 for 24 months when you subscribe to the new Celcom Business Fibre™ 300Mbps.
• You get to enjoy RM22 for 24 months when you subscribe to the new Celcom Business Fibre™ 500Mbps and 1Gbps.

 

Is this a limited time promotion?

Yes, this is a limited time promotion. We will notify you on the end date from time to time.

 

Who is eligible for the rebate promotion?

• New registration of Celcom Business Fibre™ 300Mbps, 500Mbps & 1Gbps.
• Upgrade from the current Celcom Business Fibre™ plan to 300Mbps, 500Mbps & 1Gbps plan

 

How can I participate in this promotion?

This promotion is only applicable for subscription and/or purchase at:

• AM/CM/Business Partners
• Celcom Certified Partners/Dealers

 

What are the offerings for the Celcom Business Fibre™ for Business 300Mbps, 500Mbps & 1Gbps?

 

Can I upgrade or downgrade from my current existing plan beside than Celcom Business Fibre™ Offering to enjoy the rebate?

No, you can enjoy the rebate only if you subscribe to Celcom Business Fibre™ plan as per the above table only.

 

Is there a contract period for the Celcom Business Fibre™ plan?

Yes, there will be a 24 months contract period for Celcom Business Fibre™

 

By joining this promotion, are there any other terms and conditions that I need to know of?

By signing up to this high-speed plan, customers are bound to the general terms and conditions of Celcom Business Fibre™ that can be viewed under this campaign’s Terms and Condition.

 

Google Workspace Business Starter : Celcom Business Fibre™

What is Celcom Office Google Workspace?

Celcom Office Google Workspace (Google Workspace) is a suite of web-based productivity and collaboration tools, designed for business use. It lets you access all of Google's productivity tools - including its office apps Docs, Sheets and Slides - all in one place.

Like many SaaS offerings, it's a subscription service with multiple pricing tiers to fit different organizations' needs.

 

What are the features of Google Workspace?

 

What are the features of Celcom Business Fibre™ Bundle with Google Workspace?

 

How do I subscribe to this service?

The Google Workspace Business Starter is included into the Celcom Business Fibre™ 100Mbps, 300Mbps, 500Mbps and 1Gbps plan registration

For Celcom Business Fibre™ 30Mbps, Google Workspace Business Starter can be added on upon NEW registration only

 

What is the offer for Add on Google Workspace Business Starter?

Google Workspace Business Starter can be subscribe by Celcom Business Fibre™ 30Mbps customers at RM25 per license for 24 months upon NEW registration ONLY. The charges will be included in the monthly bill.

 

What will happen if I upgrade or downgrade my current plan?

*For customers with a bundle Google Workspace Business Starter (100Mbps, 300Mbps, 500Mbps and 1Gbps plan), any active Google Workspace Business Starter contract will be terminated if you are downgrading to any plan lower than 100Mbps. An early termination penalty will be imposed.

*For customers who have already subscribed to Google Workspace Business Starter (30Mbps plan) upon new registration, the offer shall be carried over to the new plan.

 

How can I subscribe to other Google Workspace Business Offering?

• Contact your dedicated Account Manager (AM) and Celcom SMB Partners
• Whatsapp
• Facebook
• Twitter
• Call Us
  • 7am - 12am Local: 1111
  • Abroad: *123#
  • Non-Celcom: +6019-6011111

 

What are the benefits of using Google Workspace?

• You'll get access to a wide range of tools. Google Workspace offers all the basics you'd expect from an office suite and much more.
• Your email needs will be covered. Gmail has been the industry standard for  years, thanks to its advanced features and best-in-class spam protection and security.
• Collaboration is made easy. Google Docs, Sheets, and Slides (a presentation solution) are easy-to-use productivity apps that offer many essential functions you need to run a business.
• Google Workspace Apps are available everywhere.  All the Google Workspace apps are web-based, which means they’re available on any device with a web browser.
• The price is affordable. Google Workspace is highly affordable

 

Is there any contract period for Google Workspace?

Contract Offering is dependant on the Plan that you subscribed to. All plans are subjects to 24-months contract.

 

Is there a minimum number of user license subscriptions required?

No, there's no minimum number of subscriptions required.

 

How to terminate the service?

Contact your dedicated  Account Manager (AM) and Celcom SMB Partners

Call Us

• 7am-12am Local: 1111
• Abroad: *123#
• Non-Celcom: +6019-6011111

 

Is internet access required for Google Workspace?

Internet access is required to install and activate all Google Workspace and to manage your subscription account. Internet connectivity is also required to access Google Workspace services, including email, conferencing, and other services.

 

Can Google Drive do real-time online collaboration?

Yes, Google Drive can do real-time online collaboration. The easy sharing of files is one of the most important features when it comes to collaboration. You can share them quickly and have content control. It allows you to restrict unauthorized file access when sharing, for example, password protected links, permission settings, expiry dates, etc.

 

If my Google Workspace account gets suspended or terminated, will that also delete all the files in my Google drive shared with other?

It is depending the way sharing works. If you are giving the other users access to the data inside your Google Drive (instead of the copies of your data), the links to the data that you shared with other users are not accessible upon your account suspension or termination.

If you decide to cancel your Google Workspace subscription, you can download your data and save it to another location.

 

How do I change my Google Workspace's password?

You can visit Google Support Centre at  https://support.google.com

 

How does payment work?

You are invoiced monthly based on the package you subscribed.

 

Who can I call if there are enquiries or complaints?

You can call their Celcom Account Manager, Celcom Business Partner/dealer of Celcom customer support at 019 601 1111, or if there are enquiries on Google Workspace products, you may contact Google directly at the Google Support Centre at https://support.google.com

 

Before subscribing to Google Workspace, are there any other terms and conditions that I need to know of?

By having Google Workspace, customers are bound to the Specific Terms And Conditions For Celcom Office Google Workspace

 

Mesh Wi-Fi : Celcom Business Fibre™

1. What is Celcom Mesh Wi-Fi?

Celcom Mesh Wi-Fi is a mesh enabled router for expanding your office Wi-Fi coverage while reducing weak signal spots and dead zones. It utilizes the mesh technology to expand your office Wi-Fi and covers locations with a weak Wi-Fi signal. And with its simple setup, it only takes a few minutes to get connected!

 

2. Who is eligible to purchase the Celcom Mesh Wi-Fi?

New Celcom Business Fibre™ customer

 

3. What plans are eligible to sign up for Celcom Mesh Wi-Fi?

You may subscribe to any of the following plans:

 

4. What is the offer for Mesh Wi-Fi?

Celcom Mesh Wi-Fi can be purchased by Celcom Business Fibre™ customers at RM25 per pair (2 units) for 24 months upon NEW registration ONLY. The charges will be included in the monthly bill.

 

5. What are the requirements to use Celcom Mesh Wi-Fi?

You need a Celcom Business Fibre™ internet connection.

 

6. How do I purchase Celcom Mesh Wi-Fi?

Only for Celcom Business Fibre™ new customers. The purchase can be included into the Celcom Business Fibre™ plan registration. The Mesh Wi-Fi will be installed by our TechXpert during Celcom Business Fibre installation.

 

7. How do I install the Celcom Mesh Wi-Fi devices?

Our TechXpert will install the devices for you during Celcom Business Fibre™ installation.

 

8. Is the Celcom Mesh Wi-Fi installation free?

For new customers, the Mesh Wi-Fi will be installed free of charge during the Celcom Business Fibre™ installation.

 

9. What will happen if I upgrade or downgrade my current plan?

• For customers who have already purchased a Celcom Mesh Wi-Fi upon new registration, the contract shall be carried over to the new plan for any upgrade or downgrade.
• For customers with a free Celcom Mesh Wi-Fi (500Mbps and 1Gbps plan), any active Celcom Mesh Wi-Fi contract will be terminated if you are downgrading to any plan lower than 500Mbps. An early termination penalty will be imposed.

 

10. Is there a contract period for the Celcom Mesh Wi-Fi?

Yes, there will be a 24 months contract period. The contract also applies to the free Celcom Mesh Wi-Fi received for Celcom Business Fibre™ 300 Mbps, 500Mbps and 1Gbps plans.

 

11. How many Celcom Mesh Wi-Fi devices can I purchase?

You can purchase a maximum of 2 sets for the Celcom Mesh Wi-Fi. You could also receive another 1 set for free if you subscribe to the 300Mbps. 500Mbps and 1Gbps plan upon new registration only.

 

12. By purchasing Celcom Mesh Wi-Fi, are there any other terms and conditions that I need to know of?

By having Celcom Mesh Wi-Fi, customers are bound to the general terms and conditions of Celcom Business Fibre™.

 

13. What are the key technical specifications of the Celcom Mesh Wi-Fi devices?

The TP-Link Deco X20 is a powerful AX1800 wireless Mesh device with OFDMA & MU-MIMO feature supporting Wi-Fi 6 (802.11ax) on both 5GHz (1201 Mbps) and 2.4GHz (574 Mbps). It also has a band steering feature which automatically selects the best and fastest available connection for each of your in-office devices so you can stream music and videos on more devices in more locations.

 

14. How is the Celcom Mesh Wi-Fi different from a Wi-Fi range extender?

Celcom Mesh Wi-Fi is optimally positioned to deliver ultra-reliable, long-distance Wi-Fi coverage for indoors and outdoors using Seamless Session Transfer Technology. This allows devices to maintain connectivity when roaming between Wi-Fi networks. Moving from the car garage to the backyard patio with no loss in performance. Unlike traditional WiFi range extenders, it expands the wireless network coverage, without reducing the speed and impact of the overall Wi-Fi performance.

 

15. How many Mesh devices do I need?

Here are guidelines based on office size or layout:

• Offices between 2,000-3,000 sq ft or 2 floors: 1 pair of Mesh.
• Offices between 3,000-4,000 sq ft or 3.5 floors: 2 pairs of Mesh.
• Offices larger than 4,000 sq ft: 3 pairs of Mesh

**Other factors such as physical obstructions or office layout may impact your Wi-Fi signal.

 

16. How should I set up the Celcom Mesh Wi-Fi devices?

To set up your Celcom Mesh Wi-Fi network, download TP-Link Deco app from the Google Play or Apple App Store and follow the steps on the app. For details, please refer to the installation guide.

 

17. If I use other routers which are not provided by Celcom, will the Celcom Mesh Wi-Fi device work? 

Yes, it is compatible with all types of routers.

 

18. Where should I place my Celcom Mesh Wi-Fi device?

Do not place the Celcom Mesh Wi-Fi device on the floor and always keep it away from walls or big metal objects. Do identify any weak signal locations. You may also use the Deco app to locate and fix weak Wi-Fi locations as you place additional Mesh devices.

 

19. Can I use a LAN network cable to connect the device to a network port on a PC/Laptop?

Yes, but only LAN network cable rated CAT5E and higher can achieve the maximum performance. It is advisable to use the cable supplied in the box.

 

20. Do I need to switch off the Wi-Fi in my own router?

Yes, it is necessary to switch off the Wi-Fi in your main router to enjoy the seamless Wi-Fi feature of the Mesh device.

 

21. How do I change the SSID or Wi-Fi name?

You can change the SSID or Wi-Fi name by using the TP-Link Deco app.

 

22. What do I do if my connection is showing that it is offline?

An offline connection can be caused by many things. Here are a few simple steps to follow to resolve this problem:

• Restart all the business fibre devices provided by Celcom, and then wait for about 3-5 minutes.
• Make sure the Wi-Fi on the client devices you are trying to connect are turned on.
• Make sure you are not too far away from the Celcom Mesh Wi-Fi device. Try to move to the same room as one of the Mesh Wi-Fi and retry the connection.

 

23. What is the warranty period for Celcom Mesh Wi-Fi device?

The device warranty period for Celcom Mesh Wi-Fi is 24 months.

 

24. If I have issues with my Celcom Mesh Wi-Fi device, who do I contact to get it fixed?

Please call Technical Support at +6019-6011111 (for non-Celcom customers) or 1111 (for Celcom customers).

 

25. What if my Celcom Mesh Wi-Fi device is deemed faulty and needs replacement?

Celcom TechXpert will do an on-site troubleshooting to determine if your product is defective. If it is, a Celcom Mesh Wi-Fi faulty replacement will be carried out by our TechXpert.

 

26. What happens if the Celcom Mesh Wi-Fi device provided by Celcom becomes faulty due to manufacturer defects?

The Mesh Wi-Fi device which we provided are covered by a limited warranty during your contract period. You will not be charged for the Mesh replacement; hence no cost shall be paid directly to Celcom TechXpert.

 

27. What happens if the Celcom Mesh Wi-Fi device provided by Celcom is damaged, or lost during my contract period?

Any loss or damage (physical damage, water damage, lighting strike, or burned) due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.

**However, if the Mesh unit is damaged, you will be offered with an outright replacement option at RM300/unit, this fee will be reflected in your next bill.

 

28. What is the swap policy for Celcom Mesh Wi-Fi device?

You are entitled to have a single Mesh device replaced only if the Mesh unit experiences major failures and fails to be acceptable, rather than swapping the whole complete set (twin-pack).

 

29. What will happen to the Celcom Mesh Wi-Fi device after the 24 months warranty has ended?

You will obtain ownership for the Mesh device upon expiration of your contract period. Failures due to manufacturer defects will no longer be covered by Celcom.

 

30. What will happen to my Celcom Mesh Wi-Fi devices if I terminate my service before my contract term ends or if my contract expires?

You may keep the devices you purchased regardless of early termination or contract expiration. Early termination charges for Mesh Wi-Fi will be imposed if the contract is terminated before expiry date.

 

31. What is the penalty or the early termination charge for Celcom Mesh Wi-Fi?

The penalty or early termination fee is the accumulated amount of remaining months in the contract from the device’s recommended retail price (RRP).

 

32. How much is the recommended retail price (RRP) for Celcom Mesh Wi-Fi devices?

The RRP is RM868.

General

1. This Service Agreement is applicable when Customer subscribes to Celcom Penjana Bundle (“Service”). This Service Agreement is between the Customer with its details below and Celcom Mobile Sdn Bhd (Company No: 27910-A), with its registered address at Level 5, Corporate Headquarters, Axiata Tower, 9 Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur and business address at 6 Persiaran Barat, Seksyen 52, 46200 Petaling Jaya, Selangor (“Celcom”).

2. This Service Agreement shall be read together with the terms and conditions of Celcom plans as posted on Celcom’s website at https://www.celcom.com.my/legal/terms-and-conditions

3. In the event of any inconsistencies between the terms and conditions of this Service Agreement and respective products, the provisions of this Service Agreement shall prevail and supersede such inconsistent provisions of the Celcom Terms and Conditions in relation to the matters covered in this Service Agreement.

 

SME DIGITALIZATION – PENJANA GRANT

The Small and Medium Enterprise (SME) Digitalisation Initiative ("the Initiative") is offered to small and medium enterprises under the 2020 Budget to obtain digitalisation services from service providers registered with the Malaysia Digital Economy Corporation (MDEC)("Service Providers") to guide and provide digitalisation services to SMEs.

Digital areas for this initiative is limited to the seven (7) areas as stated below:-

1. Electronic Point of Sale System (e-POS)
   The use of software such as Point-Of-Sale designed to help SMEs run businesses more effectively.
2. Human Resource Payroll System / Customer Relationship Management (CRM)
   A system that simplifies and manages a company's payroll process and procedures and any matters relating to human resources.
3. Digital Marketing / Sales
   Digital marketing services that offer marketing of products or services on the internet,via applications, display advertising and any other digital mediums.
4. Procurement
   Service that offers business-to-business, business-to-consumer or business-to government purchase and sale of supplies, work and services through the internet as well as other information and networking systems.
5. Enterprise Resource Planning (“ERP”)/Accounting & Taxation
   Database service that supports processes and operations including manufacturing,marketing, financial and human resources.
6. Remote Working
   Adoption of digital solutions that enable businesses to carry on business functions offsite. This often involves the use of digital hardware and software to enable remote communication and data exchange.
7. E-Commerce
   Adoption of digital technologies by transforming buying and selling of products over the Internet, and the services that support such activity, including marketing, development of online sales platforms, delivery services, and more.

SME Digitalisation Initiative eligibility requirements

SME must possess the following criteria;

1. The SME is at least 60% owned by Malaysian individually.;
2. The SME is registered under the relevant laws of Malaysia and classified as SME.;
3. The SME has been in operation for at least six (6) months.;
4. The SME has minimum average annual sales turnover of RM50,000.

The Celcom Business Wireless (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for CBW” or “STC for CBW”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for CBW shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated in accordance with the Terms and Conditions (“Term”).

1. Definitions
   For the purpose of this STC for CBW, unless the context otherwise requires, the capitalised terms have the meanings assigned to them below and in the GTC.
   
   “Celcom Business Wireless” means the wireless internet services provided by Celcom to the Customer in accordance with the Terms and Conditions;
   
   “Celcom Business Wireless Router” means the router leased to the Customer for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;
   
   “Package” means the available Celcom’s Internet package plan offered for Celcom Business Wireless as specified in the SAF;
   
   “Service Agreement Form” or “SAF” refers to the form duly completed and executed by the Customer to subscribe to the Service;
   
   “Service Address” means the address where Celcom agrees to provide the Service to the Customer as specified in the SAF;
   
   “Torrent Sites” means BitTorrent sites which is a technology used to distribute files over the Internet and speed up the download of large files; and
   
   “User” refers to any person nominated by the Company to be a user of the Service.
    
2. Period of Agreement
   1. The Customer agrees to subscribe to the Service for a minimum subscription period as specified in the SAF (“Minimum Subscription Period”) commencing from the Activation Date. Upon expiry of the Minimum Subscription Period and provided that the Customer is not in breach of any terms of the Terms and Conditions, subscription to the Service will be automatically renewed for subsequent periods of one (1) year each (“Extended Subscription Period”) until and unless otherwise terminated in accordance with the Terms and Conditions. Service Period refers to the Minimum Subscription Period and all Extended Subscription Period(s).
       
3. Provision of Service
   1. Customer may refer to Celcom’s call centres, Celcom’s Website, bluecube outlets, dealers or the Customer’s designated account manager duly authorised by Celcom for more information regarding the Service. 
   2. Customer is ineligible to subscribe to the Service if they have any outstanding Account with Celcom regardless of whether such account is related to the Service or otherwise.
   3. The Service is only available in certain coverage areas with LTE/4G network. To know whether Customer is within the coverage area, Customer may contact Celcom’s bluecube outlets, call centres, dealers, Customer’s designated account manager duly authorised by Celcom, or by visiting here.
   4. To register for the Service, Customer may contact the Customer’s designated account manager or Celcom dealers.
   5. Upon successful subscription to the Service, the Customer shall receive the following: (a) one (1) unit of Celcom Business Wireless Router; (b) one (1) unit of 4G SIM Card; (c) Customer particular details; and (d) Celcom Business Wireless including guidelines in print
   6. The Customer may request for:
      1. cancellation of subscription to the Service (“Cancellation”) at no charge provided that the Cancellation is requested prior to Activation;
      2. upgrading of Package prior to or after the expiry of the Minimum Subscription Period at no charge with no renewal on the Minimum Subscription Period. The payment for each Package in the Service shall be pro-rated according to the usage period and no upfront payment will be charged for upgrading purpose;
      3. downgrading of Package prior to or after the expiry of the Minimum Subscription Period subject to a downgrading fee as specified in the SAF (“Downgrade Fee”) with no renewal on the Minimum Subscription Period. The payment for each Package Plan in the Service shall be pro-rated according to the usage period; or
      4. relocation of the Service by contacting the Customer’s designated account manager or Celcom’s call centre subject to the availability of the Service at the new location at no cost for a maximum of three (3) times per year only. Celcom reserves the rights to impose applicable charges where Celcom deems fit in the event of more than three (3) relocation request in one year.
   7. Notwithstanding Clause 3.6 above, Customer acknowledges that Celcom has the absolute discretion to reject any request for upgrading or downgrading of the Service Package without assigning any reasons.
   8. Total Internet quota for each Package is specified during point of sale as contained in the sale material. Unlimited term is subject to the Celcom Fair Usage Policy, upon full utilisation of the Internet quota, Customer shall receive a notification reminder from Celcom via email. Notwithstanding this, Customer may continue using the Internet, but the data speed shall be throttled down until the next bill cycle. To continue enjoying the Business Wireless Service at regular speeds, Customer can opt to purchase additional quota.
   9. Celcom reserves the right to withhold and block all downloads from any Torrent Sites.
   10. Celcom reserves the right to revise the Fair Usage Policy as and when it deemed necessary to ensure good customer experience of all Celcom product.
        
4. Celcom Business Wireless Router
   1. The Celcom Business Wireless Router is provided by a third party and comes with a twenty-four (24) month warranty (“Celcom Business Wireless Router Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Wireless Router resulting from: (a) normal wear and tear; (b) act of vandalism by anyone other than Celcom; (c) burglary; (d) Customer’s misuse, abuse, negligence; (e) accident; (f) unauthorised disassembly, repair, alteration or modifications including unauthorised connection carried out by the Customer on the Celcom Business Wireless Router; (g)  misuse, abuse, negligence or accident howsoever caused to the Celcom Business Wireless Router; (h) improper testing, operation, maintenance, installation, or any alteration or modification of the Celcom Business Wireless Router; (i) corrosion, rust or the use of the wrong voltage or natural oxidation; and (j) damage from unstable voltage or lighting strike or any matters beyond Celcom’s control.
   2. Upon expiry of the Minimum Subscription Period, the title and ownership of Celcom Business Wireless Router shall transfer to the Customer. 
   3. The Celcom Business Wireless Router can only be used on Celcom’s network.
   4. Celcom reserves the right to change the Celcom Business Wireless Router model as it deems fit.
       
5. Exclusion of Warranties
   1. The warranty under Clause 4.1 above shall not be applicable upon the occurrence of the following events: (a) the expiry of the respective Celcom Business Wireless Router Warranty Period; (b) the serial number or warranty seal on the Celcom Business Wireless has been altered, defaced or removed; (c) the labels on the Celcom Business Wireless Router has been destroyed, moved or modified; or (d) the serial number on the Celcom Business Wireless differs from the serial number captured in the system based on the Customer’s acknowledgment of the Service Activation.
       
6. Damage to the Celcom Business Wireless Router
   1. The Customer shall be responsible for paying for the loss of or damage to the Celcom Business Wireless Router due to or as a result of, but not limited to, fire, theft, negligence, wilful destruction, or improper usage.
   2. Subject to Clause 6.1 above, Customer will be charged with a replacement fee (“Router Replacement Fee”) as specified in the SAF for the loss of or damage to the Celcom Business Wireless Router.
       
7. 30-Day Return Policy
   1. In the event that Customer does not wish to continue with the Service subscription subsequent to Activation, a thirty (30) day return policy shall apply. The Customer may request to cancel the subscription to the Service within thirty (30) days from the Activation Date (“First Month”) at no cost, provided that the Customer returns the Celcom Business Wireless Router and its packaging in good working condition to Celcom upon submission of the cancellation request. Failure by the Customer to return the Celcom Business Wireless Router and its packaging to Celcom in a good working condition will result in the imposition of a Router Replacement Fee. For avoidance of doubt, any termination or cancellation of subscription to the Service after the First Month will be subject to a Termination Fee as per clause 14.2 herein.
       
8. Packages
   1. If Customer’s subscription to the Service is made pursuant to a particular Package, the Customer agrees to be subjected to the additional terms and conditions applicable to the Package. The details of the Package Customer subscribes to are as specified in the SAF including the fee payable on a monthly basis (“Monthly Fee”).
   2. Celcom reserves the right to amend and vary the Package from time to time at its discretion or to withdraw the Package at any time without assigning reasons for such withdrawal and to migrate the Customer to another Package or promotional Package as Celcom deems fit.
       
9. Additional Service
   1. Upon subscription to the Service, the Customer may subscribe to any Value Added Service:
      1. subject to the terms and conditions of the respective Value-Added Service;
      2. the Customer acknowledges that Customer’s ability to access and use the information via the Value-Added Service depends on the features and functionality of Customer’s Celcom Business Wireless Equipment and the nature and quality of the information being accessed via the Value-Added Service;
      3. Celcom does not represent, warrant or guarantee that the Customer’s Celcom Business Wireless Equipment will be able to access the Value-Added Service; and
      4. Celcom reserves the right to withdraw the Value-Added Service provided to the Customer at any time without notice and Celcom shall not be liable for any losses or damages suffered by the Customer or any third party due to such withdrawal.
          
10. Disclaimer
    1. The availability and speed of the Service depends on some factors including but not limited to: (a) Celcom’s network availability; (b) the capability of the Customer’s Business Wireless Router; (b) location; (c) coverage; (d) distance from the communications tower; (e) Celcom’s network traffic; (f) the type of data being transmitted by the Customer; and (g) the volume of simultaneous users. 
    2. Celcom does not warrant represent or warrant constant connectivity when Customer uses peer-to-peer or file sharing programs.
        
11. Limitation of Liability
    1. Customer agrees that Celcom’s entire liability in contract, tort (including negligence or breach of statutory duty) or otherwise to the Customer under this Agreement (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum specified in the SAF (“Limit of Liability”). The Limit of Liability shall not apply to the extent that the liability may not be limited or excluded under applicable laws. Nothing in the Agreement will limit or exclude the Customer’s liability in relation to: (a) damage to Celcom’s property, if any, by the Customer and all costs incurred thereto; (b) Customer’s fraud, fraudulent misrepresentation, gross negligence, violation of applicable laws, or wilful default; (c) Customer’s breach of its obligations pertaining to Celcom’s cyber security requirements, personal data protection or confidentiality; (d) Customer’s indemnity obligations; and (e) Customer’s payment obligations.
        
12. Billing and Payment Due Date 
    1. Any dispute regarding billing must be communicated to Celcom by contacting Celcom’s careline at 1111 for Celcom mobile no. or 019-6011111 for non-Celcom mobile no. or in writing to the Customer’s designated account manager.
        
13. Suspension and Termination
    1. Upon suspension, Celcom may, at its absolute discretion reconnect the Service, subject to Customer’s payment of the Reconnection Fee as specified in the SAF, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Service.
    2. Either Party shall be entitled to terminate this Agreement by giving a seven (7) day prior written notice to the other Party without assigning any reason whatsoever. Celcom shall not be liable for any compensation and damages towards the Customer in the event Celcom exercises its right to terminate for convenience in accordance with the Terms and Conditions. However, termination by the Customer prior to the expiry of any Minimum Subscription Period after the First Month will be subject to a Termination Fee as prescribed in the SAF and shall be reflected in the Customer’s final bill.
    3. Any credit balance of RM10.00 and below shall not be refunded to the Customer upon termination of the Agreement and shall be absorbed as administrative fees for the Service and/or any other services that may be provided to the Customer by Celcom.
    4. In the event of Service termination and the Customer wishes to continue using the Service, the Customer shall be required to re-register for the Service in accordance with these Terms and Conditions.

1. Celcom Business MESINKIRA Bundle consists of more than one (1) solution offered in the Package and each of the applied servicing Solutions STCs. Prices for add-on items shall be as per standard price.

2. Customers who subscribe to the Package under SME MESINKIRA Bundle shall enjoy the tariff and rates offered under the Package as stated in the Service Registration Form – SRF & SAF.

3. The rebates for 1st 3 months commitment fee are only applicable for packages MESINKIRA – Basic or Standard only from this bundled offered. All add-ons are considered as optional and will not enjoy any discounts.

4. Contract tenures for all packages will be for a period of 2 years. Contract tenure for add-on items will be as per current business practices.

5. Invoices are issued monthly. For MESINKIRA – Basic or Standard packages will be free for the 1st 3 months.

6. The prices for MESINKIRA-Basic or Standard are based on licensee fees or number of users.

7. Promotional period is 1 ½ months and may be extended which subject to demand. Promotion valid from 8th April till 30th June 2022. Any extension or discontinuation thereof shall be subject to the sole discretion of Celcom.

8. Devices are to be purchased separately unless Packages comes with Free Devices which subject to individual Terms & Conditions.

9. The Package Value (herein after referred to as “PV”) shall be prorated and shall be reflected in the first month’s bill if the Customer registers before the billing cycle date.

10. In the event the Customer changes the billing cycle date, one backdated PV and one advance PV will be charged in the next cycle’s bill.

11. In the event of early termination, before the billing cycle date, the PV will be refunded based on pro-rated value. However, the Customer shall be subjected to a Termination Fee (hereinafter defined).

12. The minimum subscription period for the Package under Celcom Business MESINKIRA BUNDLED is 24 months from the date of activation of the service of the Package (herein defined as “Period of Agreement”). Celcom shall impose an early termination fee for the remaining months out of the Period of Agreement including add on and device (herein defined as “Termination Fee”). Any additional usage will be charged according to Celcom’s prevalent data rate or SMS rate.

13. Upon reconnection of the Package within 30 days after early termination, the Customer shall be reconnected into the SAME bill and shall continue to enjoy the tariff and rates offered under the Package. A reconnection fee of RM10/SIM shall be imposed on the Customer. The reconnection to subscription of the Package shall be fully terminated upon failure to pay the reconnection fee within the aforesaid thirty (30) days period.

14. Celcom’s prevailing IDD/Roaming rates are applicable for international data roaming and IDD.

15. The prices displayed does not include 6% Sales & Service Tax (SST), call charges, itemized billing and/or additional VAS subscribed by the Customer. 

16. For the purpose on Celcom Business MESINKIRA Bundled, clause 14 (30 Days Return Policy) of Specific Terms and Conditions for Celcom Business Wireless shall not be applicable.

17. Either Party may at any time terminate the subscription to Celcom Business MESINKIRA Bundled by giving the other Party 30 days prior written notice. Celcom shall not be liable for any compensation and damages towards the Customer in the event Celcom exercises its right to terminate for convenience. However, termination by the Customer prior to the expiry of the Period of Agreement will always be subjected to a Termination Fee as prescribed herein.

18. Celcom disclaims any warranties or liabilities for the merchantability of the add on devices under Celcom Business MESINKIRA Bundle. The warranties applicable for the devices are subject to the terms and conditions provided by the manufacturer or supplier of the devices.

The Location Based Advertising Service (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for LBA” or “STC for LBA”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”)  published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for LBA shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated or expires in accordance with the Terms and Conditions (“Term”).

1. Definitions
   In this STC for LBA, unless the context otherwise requires, the capitalized terms have the meanings assigned to them below and in the GTC.
   
   “Booking Form” means the form completed and signed by both Parties prior to any Broadcast containing details of the Bookings including Profiling requirements as well as preferred date and time of the Broadcast;
   
   “Bookings” means bookings made by the Customer for advertisement space or Broadcast of the Broadcast Content on the date and time as specified in the Booking Form;
   
   “Broadcast” means the broadcasting of Location Based Advertising on the date and time requested by the Customer as per the Booking Form or as mutually agreed by Parties;
   
   “Broadcast Content” means any material supplied by the Customer for distribution of advertising broadcasting through mobile or other multimedia;
   
   “Commission Determinations” means the Commission Determinations prescribed under Chapter 2 of Part V (Determination) of the Communications and Multimedia Act 1998 including but not limited to Commission Determination on the Mandatory Standards for the Provision of Mobile Content Services and Commission Determination on the Mandatory Standards on Quality of Service (Public Cellular Service);
   
   “Content Code” means the Malaysian Communications and Multimedia Content Code including any sub-codes and guidelines, as amended or revised from time to time;
   
   “Customer”, in addition to the meaning assigned to it in the GTC, means any advertiser and/or broadcaster that desires to advertise and/or broadcast the Content through Mobile Device and/or other multimedia as stipulated in the SAF, if any; 
   
   “General Consumer Code” means the General Consumer Code of Practice for the Communications and Multimedia Industry in Malaysia, as amended or revised from time to time;
   
   “Profiling” means the criteria of a certain group of recipients of the Service. There are two (2) types of Profiling namely (a) basic Profiling based on the location of the group of recipients (“Basic Profiling”); and (b) additional and custom recipients profiling criteria which may include search behavior profiling which is based on the recipients’ Internet data usage (“Search Behavior Profiling”), gender, age and other criteria which are determined by the Customer through Customer’s additional request from the available Search Behavior Profiling (“Additional Profiling”); and
   
   “Service” means the LBA service which allows the Customer to engage the recipients through strategic, direct-targeted, personalized and location-based SMS or MMS based on Profiling.
    
2. Period of Agreement 
   1. In the event Customer subscribes to Yearly Commitment Package (as defined herein), the Customer agrees to subscribe to the Service for a fixed subscription period as specified in the SAF (“Subscription Period”) commencing from the date specified in the SAF (“Commencement Date”). No fixed subscription period applies in the event Customer subscribes to the Standard Package (as defined herein).
       
3. Provision of Service
   1. Customer has the option to either subscribe to a yearly commitment package (“Yearly Commitment Package”) with the details of the package specified in the SAF or a standard package with the details (“Standard Package”).
   2. Unless otherwise provided in the Agreement, the provision, receipt and use of the Service is non-exclusive and Parties may enter into similar arrangements with third parties.
   3. Any existing Customer subscribing to Standard Package opting to subscribe to additional Yearly Commitment Package is required to execute a new SAF for that purpose which is treated separately from the existing Agreement for Standard Package. In such event, Account Set-up Fee will be waived.
   4. For Yearly Commitment Package, Customer must fully utilise the Yearly Commitment Fee (as defined herein) paid to Celcom during the Subscription Period. Notwithstanding the foregoing, Customer may utilise the Yearly Commitment Fee at any time of Customer’s preferences throughout the Subscription Period. No commitment fee applies for Standard Package and any amount payable to Celcom for each Broadcast thereunder is on pay-per-use basis.
   5. Subsequent to the execution of the SAF, Customer is required to submit a Booking Form with Celcom for each broadcast campaign required by the Customer (“Campaign”). Each Campaign may contain multiple Broadcast(s).
   6. All Bookings are subject to Celcom’s approval and is only confirmed upon Celcom’s execution of the Booking Form and return of the Booking Form to the Customer.
   7. The acceptance of the Agreement by Celcom and the provision of the Service are further subject to the following conditions:
      1. Customer must have signed a complete Booking Form;
      2. Bookings and confirmation of Broadcast must be made at least five (5) working days prior to each Broadcast; and
      3. the Broadcast Content must be delivered to Celcom at least five (5) days prior to each Broadcast.
   8. Geofences:
      1. for the Service in the form of SMS, Customer is only entitled to a maximum of six (6) geofences per Campaign per day; and
      2. for the Service in the form of LMMS, there is no maximum number of geofences applicable, but each geofence will have a minimum inventory of 1,000 impressions. 
          
4. Fees, Charges and Payment
   1. Upon execution of the SAF by the Customer, the Customer shall pay to Celcom a one-off non-refundable account set-up fee as specified in the SAF (“Account Set-up Fee”). Besides the Account Set-up Fee, there are no other upfront payment required.
   2. All bookings shall be subject to the rates and charges specified in the SAF (“Rates”) and the Booking Form including but not limited to Basic Profiling Fee and Additional Profiling Fee. All charges shall be paid by the Customer to Celcom in accordance with the Terms and Conditions. 
   3. Customer shall pay Celcom a fee for Basic Profiling (“Basic Profiling Fee”) and each Additional Profiling of recipients is subject to a further profiling fee (“Additional Profiling Fee”). Both Basic Profiling Fee and Additional Profiling Fee shall be as specified in the SAF.
   4. Each Customer is required to place a minimum order LBA in the forms of SMS and MMS worth the amounts specified in the SAF (“Minimum SMS Order” and “Minimum MMS Order”) for each Booking. 
   5. In each Booking Form, the estimated amount payable by the Customer to Celcom based on the booking details will be stated (“Booking Amount”). Notwithstanding the foregoing, Invoice will be issued by Celcom for each Campaign and will be based on total number of successful Broadcast.
   6. For Yearly Commitment Package, yearly commitment fee as specified in the SAF shall apply (“Yearly Commitment Fee”) and is payable upon execution of the SAF.
       
5. Broadcast Content and Customer’s Obligations
   1. The Customer must ensure that the Broadcast Content submitted to Celcom:
      1. comply with all legal and industry standards, including, but not limited to, the Mobile Marketing Association’s Consumer Best Practices Guidelines (if applicable) as well as Celcom’s mobile advertising guidelines (if any);
      2. comply with all applicable laws, ordinances, codes rules, regulations, guidelines, notices, instructions, directives, directions and determinations of all the relevant lawful, regulatory, governmental or statutory authority including but not limited to the CMA, General Consumer Code, Content Code and Commission Determinations or with any notices, instructions, guidelines or directives given by Celcom in connection with the Service from time to time. Such applicable laws, codes or regulations shall include those relating to Inappropriate Content or any other matter which in the reasonable opinion of Celcom may adversely affect the use of the Service as a whole; and
      3. comply with the Terms and Conditions.
          
6. Broadcast Date and Time
   1. Broadcast window is between 8am to 8pm daily.
   2. Celcom will endeavour to broadcast the LBA at the dates and times booked and confirmed by the Customer but Celcom does not warrant that the dates and/or times of Broadcast requested by the Customer will be accurately adhered to.
       
7. Celcom’s Rights
   1. Without limiting other rights Celcom may have under the Agreement, Celcom reserves the right, in its absolute discretion and without incurring any liability whatsoever:
      1. to reschedule confirmed booking of Broadcast if conflicts arise between products or programmes as a result of bookings for sponsorship with prior consultation with Customer (if necessary); or
      2. to reschedule the date of Broadcast to another date provided that it shall bear the same value as the originally booked Broadcast with prior consultation with the Customer;
      3. to decline to broadcast any Broadcast Content without assigning any reason whatsoever;
      4. to fade, edit or dot the Content or any part thereof which in the opinion of Celcom contains unsuitable object or promotion with prior written notice to the Customer; and
      5. to not proceed with the subsequent Broadcast in each Campaign if Celcom has been instructed so by any regulatory body or authority.
          
8. Customer’s Warranties, Undertakings and Indemnities
   1. In addition to other warranties and undertakings under the Agreement, Customer warrants and undertakes that:
      1. the Broadcast Content complies with the requirements set out in clause 5 above; and
      2. the Broadcast Content does not contain any false, inaccurate or misleading information about the product or other object of the Broadcast Content or statements defamatory to any third party.
   2. The Customer shall indemnify and keep Celcom, it affiliates, agents, directors and officers indemnified from and against all actions, proceedings, penalties, claims, damages, losses and demands arising in any manner whatsoever as a result of the use, recording or broadcasting of the Broadcast Content including any royalties payable for the development of the said Broadcast Content.
   3. The Customer’s indemnity obligations under the Agreement shall include claims arising by any third against Celcom in connection with the General Consumer Code and Content Code.
       
9. Intellectual Property Rights
   1. The Customer warrants that the Broadcast Content conforms to and is in compliance with all laws relating to property and/or proprietary rights including but not limited to Intellectual Property Rights and does not infringe the Intellectual Property Rights of any person or entity.
   2. The Customer warrants that it has been granted the license, right and/or approval to provide Broadcast Content to the recipients by the owners of the Intellectual Property Rights Broadcast Content, appointed collecting societies and/or any person or entity entitled to remuneration for use of the Broadcast Content. 
   3. The Customer warrants that it has paid and shall continue to pay all the necessary license fees and royalties to the owners of the Intellectual Property Rights of the Broadcast Content, appointed organisations and/or collecting societies and/or any person or entity entitled to remuneration for use of the Broadcast Content. 
   4. The Customer shall provide to Celcom on a yearly basis or upon request from Celcom proof of evidence that license, right and/or approval has been obtained and all license fees and royalties have been paid to the rightful owners of the Intellectual Property Rights, appointed organisations and/or collecting societies and/or any person or entity entitled to remuneration for use of the Broadcast Content.
   5. Without prejudice to Celcom’s right to defend a claim alleging infringement of the Intellectual Property Rights of a third party, the Customer shall, upon the request of Celcom and at the Customer’s expense, conduct the defence of such a claim by a third party which alleges the infringement of the Intellectual Property Rights. The Customer shall not make any admission of guilt or liability on behalf of Celcom without Celcom’s prior written approval.
   6. Without prejudice to Celcom’s rights under the Agreement, the Customer shall indemnify Celcom in respect of any and all damages, costs and expenses (including but not limited to loss of profit and reasonable solicitor’s fees) in connection with any third party claim against Celcom that any of the Broadcast Content infringes any Intellectual Property Rights.
   7. Without prejudice to Celcom’s rights under the Agreement, if it is determined by an independent tribunal of fact or law or if it is agreed between the Parties to the dispute that an infringement of the Intellectual Property Rights has occurred Celcom may decline to proceed with Subsequent Broadcast without any liability.
       
10. Cancellation Rights and Surcharge
    1. In case the Customer cancels any booking, Celcom reserves the right to charge:
       1. 100% of Booking Amount for cancellation made five (5) Working Days or less prior to date of Broadcast;
       2. 50% of booking amount for cancellation made between six (6) to ten(10) Working Days prior to date of Broadcast;
       3. 25% of Booking Amount for cancellation made between eleven (11) to twenty (20) Working Days prior to date of Broadcast; or
       4. 10% of Booking Amount for cancellation made between twenty one (21) Working Days and above prior to the date of Broadcast.
    2. The surcharges above are subject to change and may be amended by Celcom from time to time.
        
11. Limitation of Liability
    1. Parties agree that each Party’s entire liability in contract, tort or otherwise to each other under this Agreement shall not at any time exceed the limit of liability sum specified in the SAF (“Limit of Liability”). The Limit of Liability shall not apply to the extent that the liability may not be limited or excluded under applicable laws. Nothing in the Agreement will limit or exclude the Customer’s liability in relation to: (a) damage to Celcom’s property, if any, by the Customer and all costs incurred thereto; (b) Customer’s fraud, fraudulent misrepresentation, gross negligence, violation of applicable laws, or willful default; (c) Customer’s breach of its obligations pertaining to Celcom’s cyber security requirements, personal data protection or confidentiality; (d) Customer’s indemnity obligations; and (e) Customer’s payment obligations.
    2. In addition to the above, Celcom shall not liable for any unintentional error or accidental broadcasting of the Broadcast Content during any Campaign and reserves the right to cancel the Broadcast at its discretion. The Customer shall notify Celcom in writing of any errors or incorrect in the Broadcast Content within forty-eight (48) hours of Broadcast, failing which the Broadcast Content shall be deemed to have been correctly broadcasted.
        
12. Termination 
    1. Either Party shall be entitled to terminate this Agreement by giving at least thirty (30) days prior written notice to the other Party without assigning any reason whatsoever. Celcom shall not be liable for any compensation and damages towards the Customer in the event Celcom exercises its right to terminate for convenience in accordance with the Terms and Conditions. No Termination Fee applies against the Customer in the case of subscription to Standard Package. However, any termination by Customers subscribing to Yearly Commitment Package prior to the expiry of the Subscription Period will always be subject to a Termination Fee as specified in the SAF. 

 

VERSION: 3 October 2018

The Bulk Messaging Services (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for BMS” or “STC for BMS”) which shall always be read together with the General Terms and Conditions for Celcom Enterprise Solutions (“GTC”)  published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for BMS shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. This Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated or expires in accordance with the Terms and Conditions (“Term”).

1. Definitions
   In this STC for BMS, unless the context otherwise requires, the capitalized terms have the meanings assigned to them below and in the GTC.
   
   "Authorized Traffic" refers to the Application-to-Person (A2P) messages transmitted solely and strictly from Local Source to the Subscribers;
   
   “Authorized Entity” refers to either one of the followings: (a) a body of corporation, company or an entity founded and registered in Malaysia under the Malaysian Companies Act 2016; or (b) local branches, outlets and/or subsidiaries of international banking institutions duly registered under the Malaysian Companies Act 2016; or (c) local branches, outlets and/or subsidiaries of international entities and/or brands not listed in Schedule A and duly registered under the Malaysian Companies Act 2016;
   
   "Bulk SMS" means the short messaging service (“SMS”) disseminated in large numbers via short code(s) specified in SAF for delivery to Subscribers’ mobile devices or terminals which will be used by the Customer for the purpose of mobile marketing and notifications only. For avoidance of doubt, the short code(s) assigned to the Customer could either belong to Celcom or to other mobile operators of Malaysia (“Common Short Code(s)”);
   
   “Celcom’s Service Delivery Platform” means Celcom’s digital wireless network, servers, hardware, software and/or any other equipment which Celcom uses in connection with the Service;
   
   “Celcom’s Services” means the telecommunication services provided by Celcom regardless of the platform used as described in SAF provided by Celcom to the Customer to facilitate the provision of the Service, in particular in making the Bulk SMS available to the Subscribers;
   
   “Charges” means charges for the provision of the Bulk SMS by Customer to Subscribers as prescribed in the SAF and which are payable by the Customer to Celcom;
   
   “Commencement Date” means the date of commencement of the Service as specified in the SAF;
   
   “Complaint” means any complaint made in relation to the provision of the Service by the Customer whether by the Subscribers or by any lawful, regulatory, governmental or statutory body, including but not limited to MCMC against the Customer;
   
   “Content Code” means the Malaysian Communications and Multimedia Content Code including any sub-codes and guidelines, as amended or revised from time to time;
   
   “Commission Determinations” means the Commission Determinations prescribed under Chapter 2 of Part V (Determination) of the Communications and Multimedia Act 1998 including but not limited to Commission Determination on the Mandatory Standards for the Provision of Mobile Content Services and Commission Determination on the Mandatory Standards on Quality of Service (Public Cellular Service);
   
   “Enhanced Enterprise Messaging (“EEM”)” means an API-based SMS broadcast service rendered via a dedicated short code and it supports connectivity to on net and off net MSISDN’s;
   
   “Enterprise Messaging System (“EMS”)” means a wed-based sms broadcast service rendered via a shared short code and it supports connectivity to on net and off net MSISDN’s;
   
   "Enterprise Bulk SMS" (”EBS”) means an SMS broadcast service which allows the Customer or the Customer’s Clients to communicate with a list of contacts within their database using one-way SMS messages via a dedicated short code to on net MSISDN’s only. The SMS Push services is fully managed by the Customer or the Customer’s Clients itself;
   
   “General Consumer Code” means the General Consumer Code of Practice for the Communications and Multimedia Industry in Malaysia, as amended or revised from time to time;
   
   “HTML” means Hyper Text Markup Language;
   
   “International Source” refers to the source of Bulk SMS traffic which fulfills the following criteria: (a) originating from outside the geographical boundary of Malaysia; or (b) originating from within the geographical boundary of Malaysia but is transmitted for the benefit of international brands listed in Schedule A or any other indentity besides Authorized Entity;
   
   "IVF" means interactive voice response;
   
   "Local Source" refers to the source of Bulk SMS which fulfils the following criteria: (a) originating from within the geographical boundary of Malaysia; and (b) transmitted for the benefit of an Authorized Entity provided that the use of the Service and content of the Bulk SMS disseminated by such Authorized Entity is in accordance with the Terms and Conditions; and (c) the Bulk SMS is not in any way transmitted for the benefit of any Prohibited International Brands as per Schedule A or its branches, outlets or subsidiaries;
   
   “MO” means mobile originating;
   
   “MT” means mobile terminating;
   
   “Monthly Report” means monthly report produced by Celcom for the purpose of payment of Fees or any other charges as may be determined by Celcom from time to time;
   
   “Customer’s Clients” in relation to Enterprise Bulk SMS, means any third party authorized by the Customer through contractual relationship to use the short code(s) assigned to Customer by Celcom under this Agreement as a channel of broadcast of Bulk SMS to the Subscribers for the purposes of marketing and notification in so far as allowed by MCMC. The third party must be an entity or a corporation originally incorporated in Malaysia under the Malaysian Companies Act 2016 and must not be an international non-Malaysian brands, legal entities or corporations;
   
   “Customer’s Service Delivery Platform” means the Customer’s digital wireless network, servers, hardware, software and/or any other equipment which the Customer uses in connection with the delivery of the Service;
   
   “Service” refers to either one of the following services provided by Celcom through Celcom’s System: (a) Enhanced Enterprise Messaging (“EEM”); (b) Enterprise Messaging System (“EMS”); and (c) Enterprise Bulk SMS (“EBS”), which enables the Customer to disseminate Bulk SMS to the Subscribers or the Customer Client’s Subscribers;
   
   “Subscribers”: (a) for Enterprise Bulk SMS, means Celcom customers (any legal entity or natural person) who subscribe to Bulk SMS broadcast from the Customer or Customer’s Clients; and (b) for EEM and EMS, means all mobile telecommunications providers’ customers (any legal entity or natural person) who subscribe to Bulk SMS broadcast from the Customer;
   
   “Subscribers’ Personal Data” means any data relating to the Subscribers, including but not limited to the Subscribers’ name, phone number and any other data capable of identifying the Subscribers;
   
   “SMS Pull” means SMS initiated by the Subscribers;
   
   “SMS Push” means SMS initiated by the Customer; and
   
   “WAP” means wireless application protocol.
    
2. Period of Agreement
   1. The Customer agrees to subscribe to the Service for a minimum subscription period as specified in the SAF (“Minimum Subscription Period”) commencing from the Commencement Date. Upon expiry of the Minimum Subscription Period and provided that the Customer is not in breach of any terms of the Terms and Conditions, subscription to the Service will be automatically renewed for subsequent periods of one (1) year each (“Extended Subscription Period”) until and unless otherwise terminated in accordance with the Terms and Conditions. Service Period refers to the Minimum Subscription Period and all Extended Subscription Period(s).
       
3. Provision of Service
   1. The Service will be provided to the Customer using Celcom’s Service Delivery Platform.
   2. Unless otherwise provided in this Agreement, the provision, receipt and use of the Service and Celcom’s Service are non-exclusive and Parties may enter into similar arrangements with third parties.
   3. Celcom may at any time request for the exclusive right to the Bulk SMS subject to the Customer’s consent.
       
4. Fees, Charges and Payment
   1. Upon execution of the SAF by the Customer, the Customer shall pay to Celcom a non-refundable one-time Activation Fee, where applicable. During Service Period, Customer shall pay the Monthly Subscription Fee, Charges and other fees and charges, if any, (collectively “Fees”) as specified in SAF. 
   2. The Bulk SMS detail records will be included in the Customer’s Bill.
   3. The first Monthly Subscription Fee will be prorated if the length of use from the Commencement Date is less than a full month bill cycle. 
   4. The first month Bill will consist of the pro-rated value (“PV”) and one (1) month advanced Monthly Subscription Fee. In the event of early termination before the billing cycle date, the PV will refunded based on a pro-rated value.
   5. In the event Customer changes the billing cycle date, one back-dated PV and one advance PV will be charged in the next bill.
   6. Any additional usage will be charged according to the additional voice and SMS tariff as specified in the SAF. 
   7. In the event of termination of the Agreement, Customer’s deposit (if any) shall not be refunded by Celcom but shall be applied to set-off any outstanding amount due from the Customer.
       
5. Monthly Report (Not Applicable to EEM and EMS)
   1. Celcom shall provide the Customer with the Monthly Report containing logs generated from Celcom’s data which indicate the volume of Bulk SMS successfully transmitted by Celcom to the Subscribers on the fourteenth (14th) day of the following month.
   2. The Monthly Report shall be final, binding and conclusive and shall be the only report used to settle all payment payable by Customer to Celcom under the Agreement.
   3. The Customer shall, if requested, provide Celcom with its monthly transactional report of the Service no later than seven (7) days from the date of request.
       
6. Service Delivery Platform
   1. Celcom shall provide Customer with Celcom’s Service Delivery Platform to Customer so as to enable Customer to connect to Celcom’s Service Delivery Platform to ensure that it functions and interfaces properly with Celcom’s Service Delivery Platform.
   2. The Customer shall be solely responsible for and shall at its own expense establish, operate and maintain the Customer’s Service Delivery Platform to enable it to connect to and integrate with Celcom’s Service Delivery Platform and to ensure it functions and interfaces properly with the Celcom’s Service Delivery Platform at all times for the purpose of providing the Bulk SMS contemplated under this Agreement. 
   3. The Customer shall ensure that all equipment, software and facilities used in the Customer’s Service Delivery Platform shall be in accordance with rules, regulations and technical requirements as may be specified by Celcom from time to time.
   4. The Customer shall, at Celcom’s request, provide documents detailing the type and specifications of the Customer’s Service Delivery Platform no more than five (5) days from the date of the request.
   5. In the event of Celcom upgrading Celcom‘s Service Delivery Platform or part thereof (“Celcom’s Upgraded Service Delivery Platform”) which as a result may require an upgrade on the Customer’s Service Delivery Platform, Celcom shall provide prior written notice which shall not be later than thirty (30) days (“Upgrade Notice”) to the Customer and the Customer shall upgrade Customer’s Service Delivery Platform correspondingly to enable Customer’s Service Delivery Platform to continue to connect and integrate with Celcom’s Upgraded Service Delivery Platform. 
   6. In the event Customer elects not to upgrade the Customer’s Service Delivery Platform, the Customer shall, within fourteen (14) days from receipt of Upgrade Notice, notify Celcom of its intention not to upgrade. In the event that the provision of the Service is interrupted or affected in any way or if it is in Celcom’s opinion that Celcom is not able to provide the Service properly or efficiently as a result of the Customer’s election not to upgrade the Customer’s Service Delivery Platform, Celcom: (a) shall not be responsible or held liable to the Customer in any manner whatsoever; and/or (b) may without prejudice to any other rights and remedies Celcom may have under this Agreement, terminate this Agreement immediately without any prior notice to the Customer.
       
7. Service Delivery Platform Capacity
   1. The Customer shall as soon as is reasonable inform and furnish details to Celcom of any expected increase in transaction volume that is likely to be substantially higher than Celcom’s expectations. Service that generate high transaction volumes within a limited time including but not limited to voting, polling and contests in collaboration with or in connection with television or radio shows, shall not be carried out without a prior written agreement from Celcom.
   2. Celcom may at any time independent of any earlier transaction volume forecast made, request additional or new transaction volume forecast from the Customer. Such requests shall be fulfilled within ten (10) days from the request date.
   3. The Customer shall ensure that the capacity and performance of the Customer’s Service Delivery Platform are able to meet the expected increase in transaction volume. 
   4. The Customer shall at Celcom’s request provide a document detailing the capacity and performance specifications of its equipment. The Customer shall fulfil such request within ten (10) days from the said request. For avoidance of doubt, this Clause 7.4 does not apply to EEM.
       
8. Service Delivery Platform Security
   1. The Customer acknowledges that since the Service is provided using and/or connected to Celcom’s Service Delivery Platform, it shall at all times comply with any instruction issued by Celcom from time to time and shall ensure that the provision of the Service does not interfere, disturb or breach the security and integrity of Celcom’s Service Delivery Platform.
   2. If any interference, disturbance or breach the security and integrity of Celcom’s Service Delivery Platform occurs and originates from the Customer’s Service Delivery Platform, the Customer shall be fully responsible for the same and shall immediately take action so as to remedy the said interference, disturbance or breach of security. If the Customer is not able to remedy the said interference, disturbance or breach, the Customer shall immediately notify Celcom of the same and shall promptly commence work with Celcom to resolve the interference, disturbance or breach. 
   3. Without prejudice to Celcom’s other rights to recover damages or obtain further relief against the Customer, all costs arising out of or in connection with the works required for resolution of the interference, disturbance or breach shall be borne by the Customer.
       
9. Customer’s Obligations
   1. The Customer shall when required by Celcom and upon giving Customer fourteen (14) days’ notice, submit to Celcom all communication scripts, including but not limited to SMS scripts, for Celcom’s approval prior to the provision of the Bulk SMS to the Subscribers or as requested by Celcom from time to time.
   2. The Customer undertakes that it shall implement terms of use on the Customer’s Clients that are consistent with the Terms and Conditions (where applicable) and shall:
      1. only send the Bulk SMS to Subscribers who have agreed to receive the quantity, frequency and types of Bulk SMS (“opt-in”) that is those who initiate the purchase or the subscription of the Bulk and who have been informed of their rights to and the process for opting out from receiving future Bulk SMS; 
      2. ensure that the Subscribers are informed of and provided with obvious and clear means of opting out from receiving future Bulk SMS if they do not wish to continue receiving such messages (“opt-out”); 
      3. cease to provide the Bulk SMS to Subscribers who no longer wish to receive the Bulk SMS as soon as possible or in any event no later than twenty-four (24) hours of the Customer or Celcom receiving a written request to do so failing which Celcom shall withdraw the Subscribers’ name and number from its platform;
      4. ensure that such Bulk SMS transmitted does not contain any messages the Subscribers did not specifically request for including but not limited to Inappropriate Content;
      5. in each Bulk SMS transmitted:
         1. inform the Subscribers the author, source and/or sender of the Bulk SMS; 
         2. clearly describe any applicable price information for the Bulk SMS; and
         3. provide a valid contact number in the Bulk SMS text body in to enable the Subscribers to contact the Customer and/or the author, source and/or supplier of the Bulk SMS as and when needed;
      6. provide only the necessary Service to the Subscribers and ensure that the provision of the Service is relevant and useful to the Subscribers;
      7. provide assistance to Celcom from time to time in relation to technical, administrative and service oriented issues relating to the Service;
      8. provide necessary support and adhere to Celcom’s request for support in carrying out its obligations under this Agreement not more than two (2) days from the date of such request. The request can be made by Celcom at any time whenever deemed necessary;
      9. ensure that all Bulk SMS transmitted comply with all applicable laws, ordinances, codes rules, regulations, guidelines, notices, instructions, directives, directions and determinations of all the relevant lawful, regulatory, governmental or statutory authority including but not limited to the CMA, General Consumer Code, Content Code and Commission Determinations or with any notices, instructions, guidelines or directives given by Celcom in connection with the Service from time to time. Such applicable laws, codes or regulations shall include those relating to Inappropriate Content or any other matter which in the reasonable opinion of Celcom may adversely affect the use of the Service as a whole;
      10. ensure that all Bulk Message transmitted comply with any notices, instructions, guidelines or directives given by Celcom in connection with the Service from time to time;
      11. ensure that the Service is provided in accordance with the highest standards of professionalism;
      12. when requested by Celcom and/or any lawful, regulatory, governmental or statutory authority,  provide or disclose any information, promptly provide or disclose the requested information to the respective authorities and/or bodies. In the event that the Customer is requested to disclose information by any lawful, regulatory, governmental or statutory body in relation to the Service, the Customer shall provide and disclose the same information to Celcom;
      13. ensure that only authorized personnel will have administrator privilege to manage the Service on Customer’s end. Customer further acknowledges that any act or omission done by the administrator shall be considered as done by the Customer and Customer therefore shall be responsible for the same;
      14. address all Complaint(s) and/or queries received from the Subscribers in respect of the Bulk SMS immediately and resolve the Complaint(s) and/or queries within three (3) days. In the event the Complaint(s) and/or queries are escalated by Celcom to the Customer to resolve, the Customer shall provide Celcom with the status of the Complaint(s) and/or queries within three (3) days and where requested by Celcom, the Customer shall provide Celcom with sufficient details of the Complaint(s) and/or queries; 
      15. ensure that the Service is provided with minimal disruption; 
      16. maintain proper and accurate records relating to the conduct of the Service, if any, under this Agreement during the Term of this Agreement and for the duration required by law and shall at the request of Celcom provide to them, copies of such records;
      17. assist Celcom in providing support services to the Subscribers with respect to the use of the Service, including but not limited to call centre services;
      18. evaluate requests from Celcom to provide new features or facilities through developing Customer’s equipment and to use its best endeavours to provide such new features and facilities to the Subscribers; and
      19. ensure that the Bulk SMS provided shall be of good quality measured in terms of ensuring that: (i) the Service shall be updated at all times; (ii) the Bulk SMS shall be of value to the intended Subscribers; (iii) the Bulk SMS shall not be delivered more times than what has been requested by the Subscribers; and (iv) the Bulk SMS shall not contain elements of advertisement or solicitation to make purchases without the consent of the Subscribers.
   3. The Customer shall be solely responsible for its contractual relationship with the Subscribers and the Customer’s Clients in respect of the use and provision of the Service.
   4. The Customer agrees that Celcom exercises no control whatsoever over the Bulk SMS and is a passive conduit in transmitting and handling the Bulk SMS. The Customer shall bear sole responsibility for: (a) the Bulk SMS transmitted using the Service; and (b) the acts, omissions or breaches of the Subscribers and Customer’s Clients with respect to the use of the Service.
       
10. Restrictions on Use of Service
    1. In addition to the other obligations of the Customer in this Agreement, the Customer shall not, and shall ensure that the Customer’s Clients shall not use the Service or permit the Service to be used by the Customer’s Clients or any other third party (where applicable): (a) to transmit Bulk SMS containing Inappropriate Content; and/or (b) to transmit Bulk SMS which is harmful to Celcom or will bring disrepute to Celcom; and/or to transmit any Bulk SMS which is from and/or for the benefit and interest of any International Source; and (c) as a means of payment of goods and/or services other than payment method authorized by Celcom. 
    2. Specific to Enterprise Bulk SMS, the Service Provide shall not: (a) transmit any Bulk SMS to the Subscribers via other local mobile operators’ SMS gateway; and (b) transmit Bulk SMS to MSISDN’s of other mobile operators of Malaysia and Customer hereby fully indemnify Celcom from any complaint or claim brought by such recipients in this regard. The restrictions in this clause 11.2 do not apply to EEM and EMS.
    3. Notwithstanding Clause 10.2, EEM and EMS Customer shall have the right to send SMS to MSISDN’s of any mobile operators of Malaysia PROVIDED that the aforementioned Subscribers are from the Customer’s own database and Customer hereby fully indemnify Celcom from any Complaint or claim brought by such Subscriber in this regard.
    4. The Customer agrees and acknowledges that the Service shall only be used by the Customer and the Customer’s Clients (where applicable) for the purpose of transmitting Bulk SMS from and/or for the benefit and interest of a Local Source via the Authorized Traffic. For the avoidance of doubt, the Customer and the Customer’s Clients (where applicable) shall not transmit Bulk SMS from and/or for the benefit and interest of the Prohibited International Brands as per Schedule A. 
    5. The Customer shall not mask the short code(s) used for the provision of the Service in the name of any government agency and/or autonomous body and/or high commission and/or any embassy and/or foreign mission and/or other important bodies’ names as the sender identity. Customer further acknowledges that any masking of sender identity shall be upon MCMC’s approval and consent from Celcom. Customer shall be under the obligation to abide by the rules and regulations imposed by relevant lawful, regulatory, governmental or statutory authority in relation to masking of sender identity. Celcom shall not be liable for any issues arising from Customer’s non-compliant of this clause.
        
11. Consequences of Breach
    1. The Customer hereby agrees that if Celcom, in its reasonable opinion, believes that the Customer is in breach of Clauses 9 and 10 of this STC or any such breach that may result in disputes and/or Complaint(s) from any lawful, regulatory, governmental or statutory authority or the Subscribers and without limiting other rights Celcom may have under this Agreement, the Customer shall be liable: (a) to compensate Celcom the amount it has earned by transmitting or authorising transmission of such Bulk SMS for each incident of breach; and (b) to indemnify Celcom for such fines imposed by the lawful, regulatory, governmental or statutory authority including but not limited to MCMC over said breach.
    2. In addition to Clause 11.1 above, Celcom reserves the right to: (a) impose liquidated and ascertained damages (“LAD”) of a sum calculated and specified in the SAF or such other sum or calculation to be notified by Celcom from time to time, the sum of which the Customer agrees and acknowledges to be a fair and justifiable estimate of the damages that will be incurred by Celcom; (b) immediately suspend the related short code(s) in accordance with the Complaints threshold specified in Schedule B by giving a written notice to the Customer; and/or (c) terminate the Agreement by giving a written notice to the Customer.
    3. Customer agrees and acknowledges that Celcom has the right to impose the LAD for any breach that has come to Celcom’s attention regardless of it being through Complaint(s) received from any third party or through Celcom’s own discovery and investigation.
        
12. Celcom’s Rights
    1. Without limiting the other rights Celcom may have under the  Agreement Celcom hereby reserves the rights:
       1. to terminate or withdraw any one or more of the short code(s) under the Service without compensation or being liable to the Customer or any third party, and without assigning any reason by giving the Customer thirty (30) days prior written notice, and shall not be liable to provide the short code(s) for provision of the Service after the expiry of that period;
       2. to audit at no additional cost to Celcom, amongst others, the Service, Service  transactions, Customer’s Service Delivery Platform, the systems and business processes employed by the Customer or the Customer’s Clients (as the case may be) for purposes of ensuring the Customer’s compliance the Terms and Conditions. The Customer agrees to provide access and to co-operate with Celcom, at no additional cost to Celcom, in respect of any such audits conducted, including where the audits stem as a result of the authorities’ right to audit Celcom and its services;
       3. to impose Charges for the provision of Bulk SMS upon successful delivery; and
       4. to provide any information including but not limited to the Service, MSISDN’s and/or details of the service delivery platform and/or details of the Subscribers to the law enforcing agencies as and when required and/or requested by any lawful, regulatory, governmental or statutory authority.
           
13. Relationship Between Parties
    1. This clause sets out the relationship between Celcom, the Customer, Customer’s Clients (where applicable), and the Subscribers.
    2. In entering into contracts with the Subscribers and Customer’s Clients (where applicable) in relation to the Service, the Customer shall ensure that all such contracts adequately address the Customer’s obligations to Celcom as set out in this Agreement.
    3. In the event of any Customer’s Clients breaching any provisions of the agreement between Customer and Customer’s Client rendering breach of this Agreement by the Customer, and Customer has notice of such breach or ought reasonably to have notice of such breach, the Customer hereby undertakes that it shall immediately discontinue providing and enabling the Service to the respective Customer’s Clients.
    4. The relationship between Celcom and the Subscribers is separate, distinct and independent from the relationship between Celcom and the Customer, between the Customer and the Subscribers, and between the Customer and the Customer’s Clients (where applicable). In these premises, Celcom shall not be liable for any loss or damage, cost or expense, howsoever incurred by the Customer in respect of or arising out of: (a) any claim by the Customer's Clients and/or Subscribers against the Customer; (b) any claim between the Customer and any of the Customer’s Clients; or (c) any claim between the Customer and the Subscribers, relating to the Service or otherwise.
        
14. Subscribers’ Personal Data and Use of Personal Data
    1. Celcom may from time to time, request for the Customer’s Subscribers database, and the Customer shall provide Celcom with the database within seven (7) days from the date of such request.
    2. The Customer shall not cause, permit or allow the Subscribers’ Personal Data or any other data capable of identifying the Subscribers contained in Celcom’s log or otherwise to be copied, duplicated, transcribed, sold to, revealed to, used for any purposes other than as prescribed under the Agreement, or used by any other person or entity without the consent of the Subscribers.
    3. The Customer agrees to notify Celcom immediately of any unauthorized possession, use or disclosure of Subscribers’ Personal Data by any person or entity not authorized by this Agreement to have such possession, use or knowledge. The Customer will promptly furnish Celcom full details of such possession, use or knowledge and will cooperate fully with Celcom in any litigation against third parties deemed necessary by Celcom to protect the Subscribers’ Personal Data.
        
15. Customer’s Warranties, Representations and Undertakings
    1. The Customer hereby acknowledges, warrants, represents and undertakes for the benefit of Celcom as follows:
       1. it has obtained the necessary license, right and/or approval by the relevant lawful, regulatory, governmental or statutory authority which supervises the Service and the distribution of the Service, including without limitation the Application Customer (Class) Licence (where relevant), issued by MCMC to provide the Service and shall comply with all applicable laws, rules and regulations;
       2. the short code(s) used for the provision of the Service remains at all times the property of the respective mobile operator and are subject to the applicable terms and conditions imposed by Celcom and/or other entity or lawful, regulatory, governmental or statutory authority, including but not limited to MCMC, authorized to administer the short code(s);
       3. the Customer will not at any time transfer or allow  the short code assigned to it by Celcom for the provision of the Service to be transferred to a third party without Celcom’s prior written consent;
       4. the Customer shall perform the Service under this Agreement in such manner that is in Celcom’s best interest as to not adversely affect the reputation and goodwill of Celcom or its business associates or affiliates; and
       5. the Customer shall not do any acts, omissions and/or conducts which is in breach of this Agreement.
           
16. Intellectual Property Rights
    1. The Customer warrants that the provision and use of the Service including the content of the Bulk SMS conforms to and is in compliance with all laws relating to property and/or proprietary rights including but not limited to Intellectual Property Rights and does not infringe the Intellectual Property Rights of any person or entity.
    2. The Customer warrants that it has been granted the license, right and/or approval to provide the Service and content of the Bulk SMS to the Subscribers by the owners of the Intellectual Property Rights of the Service, appointed collecting societies and/or any person or entity entitled to remuneration for use of the content of the Bulk SMS. 
    3. The Customer warrants that it has paid and shall continue to pay all the necessary license fees and royalties to the owners of the Intellectual Property Rights of the Bulk SMS, appointed organisations and/or collecting societies and/or any person or entity entitled to remuneration for use of the content of the Bulk SMS. 
    4. The Customer shall provide to Celcom on a yearly basis or upon request from Celcom proof of evidence that license, right and/or approval has been obtained and all license fees and royalties have been paid to the rightful owners of the Intellectual Property Rights, appointed organisations and/or collecting societies and/or any person or entity entitled to remuneration for use of the Service.
    5. Without prejudice to Celcom’s right to defend a claim alleging infringement of the Intellectual Property Rights of a third party, the Customer shall, upon the request of Celcom and at the Customer’s expense, conduct the defence of such a claim by a third party which alleges the infringement of the Intellectual Property Rights. The Customer shall not make any admission of guilt or liability on behalf of Celcom without Celcom’s prior written approval.
    6. Without prejudice to Celcom’s rights under the Agreement, the Customer shall indemnify Celcom in respect of any and all damages, costs and expenses (including but not limited to loss of profit and reasonable solicitor’s fees) in connection with any third party claim against Celcom that any of the Bulk SMS provisioned by the Customer or its use infringes any Intellectual Property Rights.
    7. Without prejudice to Celcom’s rights under the Agreement, if it is determined by an independent tribunal of fact or law or if it is agreed between the parties to the dispute that an infringement of the Intellectual Property Rights has occurred, the Customer shall immediately and at its sole expense: (a) modify the Service including the content of the Bulk SMS in order to avoid further or continuing infringement of the said intellectual property rights; or (b) remove the infringing elements of the Bulk SMS failing which this Agreement may be terminated in accordance with the Terms and Conditions.
        
17. Limitation of Liability
    1. Parties agree that each Party’s entire liability in contract, tort or otherwise to each other under this Agreement shall not at any time exceed the limit of liability sum specified in the SAF (“Limit of Liability”). The Limit of Liability shall not apply to the extent that the liability may not be limited or excluded under applicable laws. Nothing in the Agreement will limit or exclude the Customer’s liability in relation to: (a) damage to Celcom’s property, if any, by the Customer and all costs incurred thereto; (b) Customer’s fraud, fraudulent misrepresentation, gross negligence, violation of applicable laws, or willful default; (c) Customer’s breach of its obligations pertaining to Celcom’s cyber security requirements, personal data protection or confidentiality; (d) Customer’s indemnity obligations; and (e) Customer’s payment obligations.
    2. Celcom’s limitation of liability under the Terms and Conditions shall extend towards the Customer’s Clients.
        
18. Disclaimer of Liability against the Customer
    1. The Customer is responsible for implementing sufficient procedures and checkpoints to satisfy the Customer’s particular requirements for accuracy of data input and output, and taking reasonable precautions to ensure that whatever method selected by the Customer for its use is free of viruses, hacking, spamming, worms, trojan horses and other items of a destructive nature. Celcom shall not be responsible for the aforementioned matters.
        
19. Indemnity
    1. The Customer’s indemnity obligations under the Agreement shall extend to any claims brought by Customer’s Clients (including any of its related  corporations as defined under the Companies Act 2016) and/or Subscribers against Celcom, and shall include without limitations claims arising out of or in connection with the General Consumer Code and Content Code.
        
20. Suspension
    1. Without limiting other rights Celcom may have under this Agreement, Celcom may suspend immediately, in whole or in part, with or without notice, the Service if:
       1. the Customer does not comply with any instruction or directive issued by Celcom from time to time in compliance with the relevant laws;
       2. it is necessary to address emergency repairs on Celcom’s Service Delivery Platform or threats or actual breach of the security of Celcom’s Service Delivery Platform or other circumstances beyond Celcom’s control; 
       3. the number of Complaint(s) exceeds the threshold stipulated in Schedule B or as determined by Celcom from time to time;
       4. the Customer or any of its agents, officer, directors or employees has committed any act of fraud, misrepresentation, negligence or dishonesty (including the provision of any false or misleading information or the making of any misrepresentation to Celcom or the Subscribers in connection with the Service); and/or
       5. the Customer or any of its agents, officers, directors or employees has committed any act or omission which may adversely affects the Celcom.
    2. Celcom may restore the suspended Service: (a) upon Celcom’s receipt of instruction from the lawful, regulatory, governmental or statutory authority having jurisdiction over the matters herein; and/or (b) for suspension necessitated by Clause 20.1(c) above, upon the Customer making payment of the LAD specified in the SAF or such other sum or calculation to be notified by Celcom from time to time.
    3. A Reconnection Fee at the amount specified in the SAF is required for reconnection of each short code upon the uplifting of any suspension pursuant to the Terms and Conditions.
        
21. Termination
    1. Either Party shall be entitled to terminate any short code or this Agreement by giving at least thirty (30) days prior written notice to the other Party without assigning any reason whatsoever. Celcom shall not be liable for any compensation and damages towards the Customer in the event Celcom exercises its right to terminate for convenience in accordance with the Terms and Conditions. However, termination by the Customer prior to the expiry of the Minimum Subscription period will always be subject to a Termination Fee as prescribed in the SAF.
    2. Without limiting other rights Celcom may have under the Agreement, Celcom reserves the right to immediately terminate this Agreement with notice forthwith if: (a) the Customer ceases to operate as a provider of Bulk SMS or changes substantially the size and/or scope of its business; (b) there is reasonable suspicion of infringement of Intellectual Property Rights of the Service by the Customer; or (c) if the number of Complaint(s) exceeds the threshold stipulated in Schedule B or as determined by Celcom from time to time.
    3. Upon termination of this Agreement: (a) the Customer’s access to Celcom’s Service Delivery Platform shall immediately cease; (b) the Customer shall remove the Service and disconnect the Customer’s Service Delivery Platform from Celcom’s Service Delivery Platform immediately; (c) the Customer shall cease to be entitled to use Celcom’s name and/or refer to Celcom in all its subsequent messages, notices, promotions or advertisements; (d) the Customer shall be responsible to settle all outstanding amount due to Celcom in relation to the Agreement incurred up to the date of such termination.
        
22. Third Party Services
    1. In the event the Customer allows and authorizes a third party including but not limited to the Customer’s Clients to use the Service, either in whole or in part relating to this Agreement, provided always that Celcom’s prior written approval shall be obtained and Celcom shall be notified about the details and status of such arrangement at all times, the Customer shall be responsible for the performance, acts and/or omissions of the third party as if the performance, acts and/or omissions are of its own performance, acts and/or omissions.
        
23. Maintenance Support and Problem Reporting
    1. For any complaints or queries, Customer may contact the following dedicated customer service emails relevant to the Celcom’s Service Delivery Platform used in the Service subscribed by the Customer:
       1. CIBS Platform: ithelpdesk@celcom.com.my; and
       2. CEMS Platform: bizapps_support@celcom.com.my.
    2. Upon registration to the Service, Customer will be informed by Customer’s dedicated account manager about the Celcom’s Service Delivery Platform used by Celcom in providing the Service subscribed by the Customer.

 

SCHEDULE A
LIST OF PROHIBITED INTERNATIONAL BRANDS

1. Parties acknowledge and agree that this list is neither comprehensive nor exclusive and Celcom reserves the right to amend or vary the list from time to time. Celcom shall notify the Customer in writing, including by way of email communication, in the event of any changes to the list.
    
2. The list of the Prohibited International Brands is as follows:
   
   Facebook, Twitter, Instagram, Google, Apple, LinkedIn, Microsoft, Yahoo, Dropbox, Hike, Tinder, Waze, Whatsapp, WeChat, Viber, Snapchat, IMO, Skype, KakaoTalk, Telegram, Line, ICQ, WhatsCall, Truecaller, World Phone, Libon, BeeTalk, YeeCall, Vodi, Tratsup, Hotmail, Norton, Netflix, AirBnB, Paypal, Uber, Alibaba.com, Amazon, eBay, Booking.com, Agoda, Traveloka , TransferTo, PayGo, Tango, Trans-fast, WorldRemit,  Freelancer.com, Truelancer, Cash Express, Bigo, Adobe, Dingtone, Skrill, Tencent QQ, mCent, Zalo, Yandex, Practo, BBM, McAfee, Camscanner, Symantec, Electronic Arts, ArenaNet, Smule, Bitly, Nexmo, CoinBase, mail.ru, DHL, Xiomi, Bigo, YuppTv, Wordpress, Indoona, Zoco, Badoo and LinkApp, BBM, Microsoft Live, Microsoft Office 365, YouTube, Evernote, Investec, AgentMail, AppMe, ATC Cable, Authy, Avast, Azure, BingoHall, bitcoinwallet, btree4u, catchall, ChatOn, Chitchat, Clean Master, Clicksure, Coco, Confide, Cornercard, cubie, Ding, Ezycloud, Firechat, Flipkey, Fotoplace, Glide, GO SMS, GroupMe, Hive, HomeAway, Hotspot Shield, Keeper, Leomaster, Life 360, Logmein, Lyft, M4Marry, Mayzus, MeetMe, meitu, mgm, Mico, Mirage, Mo+, Mob, Money Map, Monzoon, Mql5, Mxit, Namecheap, netcode, NetQin, Nobelapp, Not a brand, numberbook, Nymgo, oamc, oDesk / Upwork, OKPay, Olala, Omlet, OTO Global, Pal+, Path, Payeer, Paytoo, Phhhoto, Pine Club (betting), PowerGold, ringhop, Seven Luck, Shots, Shpock, Skout, smartcycle, Space VoIP, Steam, Talkray, tapeacall, Target Hero, Telintel, Trading Central, Tribe, Trium, v2uclub, videocallfriend, Vippie, VK, Vonage, Voxofon, Wasabee, Whoscall, Wire, WOW, Xapo, Xender, Yolla

 

SCHEDULE B
SUSPENSION DUE TO COMPLAINT(S)

1. The Customer agrees and acknowledges that Celcom may suspend or terminate Service or the related short code(s) according to the number of Complaint(s) received as follows:
    

   Suspension	Source of registered Complaint	No. of Complaint Per Month*	Period of Suspension (Months)
   1st	Customer Service (CS) MCMC**	30 2	2
   2nd	Customer Service (CS) MCMC	30 2	3
   3rd	Customer Service (CS) MCMC	30 2	Permanent Suspension (Termination)

   *whichever comes first
   **refers to MCMC or other lawful, regulatory, governmental or statutory authority.
   
   Example: Customer subscribes to (3) short codes under this Agreement which are A, B and C. Celcom receives 32 Complaint(s) from Customer Service with regards to short code A in one month. Only short code A will be suspended.
    
2. Customer further acknowledges that suspension will be uplifted upon the Service Provided having completely served the suspension period and settlement of outstanding LAD imposed by Celcom pursuant to the Complaint(s) received or breach discovered. Notwithstanding the foregoing, the final decision to uplift the suspension shall be subject to MCMC’s and Celcom’s satisfaction upon investigation.

VERSION: 3 October 2018

Introduction 

By participating in the Program, the Customer (as herein defined) hereby agrees to be bound by these terms and conditions which shall form an integral part and to be read together with terms and conditions of Addendum Form and/or terms and conditions of the respective mobile/content service(s) offered and relevant to the Customer in respect of this Program.

Duration of Program

This Program has been made available for subscription from 12th August 2020 and shall continue to be available until further notice issued by Celcom. Any extension or discontinuation thereof shall be at the sole discretion of Celcom. 

Eligibility 

This Program shall be applicable to Corporate Official and Corporate Employee customers who subscribe to Celcom InternetGO for Business Plan via the following channels:

1. Account Manager and Channel Manager; or
2. Celcom VAPs Partners; or
3. Celcom Fulfilment Partners.

(Hereinafter referred to as the “Customer”).

Note: Corporate Official refers to the companies who subscribe to Celcom plans to be used by the company staff.

For clarity purposes, this Program shall be applicable to new registrations only.

Program Mechanics

1. Customers are required to subscribe to Celcom InternetGO for Business Plans (“Subscription”) to be eligible for the bundle offer (as herein defined).
2. Each Customer shall only be entitled for one (1) unit of the broadband / device for each Subscription.
3. Customers Subscription will allow them to enjoy the following offering;

• Celcom InternetGO for Business 45

 

4. The Add-on Office 365 Business Basic is an optional offering for this program and subject to Terms and Conditions for Office 365 by Celcom.
5. The Customer(s) acknowledges and agrees that the broadband / device offer shall be subject to stock availability and on a first come, first served basis.
6. An early termination fee will be imposed when the Customer terminates the plan prior to expiry of the contract;
   • Celcom InternetGO for Business 45

Celcom Business Fibre^TM

The Service (as hereinafter defined) is made available by Celcom to the Customer subject to these terms and conditions for the Service (the “Terms and Conditions”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in the Terms and Conditions shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated in accordance with the Terms and Conditions stipulated herein.

By subscribing to the Service, in addition to the Terms and Conditions, you shall be subject to Celcom’s Privacy Policy and Fair Usage Policy which are made available here as amended from time to time. In the event of any inconsistency between the provisions of the Terms and Conditions and the terms and conditions of Privacy Policy and Fair Usage Policy, such inconsistency shall be resolved by giving precedence in the following decreasing order (i) the Terms and Conditions; (ii) Privacy Policy; and (iii) the Fair Usage Policy.

 

1. Definitions

For the purpose of the Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:

 

2. Period of Agreement

1. The Agreement shall take effect from the Effective Date of the Service and shall continue to be in force until terminated in accordance with the Terms and Conditions.
2. Notwithstanding Clause 2.1 above, the minimum subscription period of the Service shall be twenty-four (24) months from the Activation Date of Celcom Business Fibre™ (“Minimum Subscription Period”).
3. In the event of early termination of the Service prior to the expiry of the Minimum Subscription Period, the following early termination fee shall be imposed on you and reflected in your final bill:
   1. A fee based on the remaining months of Minimum Subscription Period; or
   2. RM500, whichever is higher. The remaining months in Clause 2.3(b(i) is calculated as: Monthly fee x remaining months of Minimum Subscription Period.

 

3. Provision of the Service

1. The Service is only available in certain coverage areas. To know whether you are within the coverage area, you may contact Celcom service centers, call centers, branches, agencies, or by visiting here.
2. Upon registration of the Service, you shall receive the following:
   1. Celcom Business Fibre™ details;
   2. your particulars and Installation details
3. Upon subscription to the Service, you shall receive the following:
   1. Celcom Business Fibre™ with subscribed speed and usage which will be activated upon successful Installation.
4. You may request for:
   1. cancellation of the Service (“Cancellation”) at no charge provided that the Cancellation is requested at least four (4) days prior to the Installation Date. However, if the request for Cancellation is made any later than the aforementioned period, you shall be subject to a Cancellation fee of RM200 per request;
   2. upgrading from your subscribed package to any other package offered under the Service prior to or after the expiry of the Minimum Subscription Period at no charge with renewal on the Minimum Subscription Period;
   3. downgrading from your subscribed package to any other package offered under the Service prior to or after the expiry of the Minimum Subscription Period subject to a downgrading fee of RM50 with renewal on the Minimum Subscription Period; or
   4. alteration or customization to the Celcom Business Fibre™ Services configuration or relocation of the Service at any Celcom branch, Blue Cube outlets, or Celcom Customer Service (“Request”) subject to the availability of the Services at the new location at the rate of RM200 per Request.
5. You acknowledge that Celcom has the absolute discretion to reject any request for upgrading and downgrading the package without assigning any reasons.

 

4. Installation

1. You shall ensure that you have the following items required for the Installation, including without limitation:
   1. the Equipment;
   2. power socket; and
   3. any other requirement by Celcom as may be informed from time to time.
2. If the Installation is to be performed at a high rise building, you shall ensure that you obtain the necessary permissions and approvals from the building’s management including procuring the approval for Celcom’s access to the main distribution frame (MDF) room and/or the subscriber distribution frame (SDF) room on the Installation Date.
3. Upon Celcom’s acceptance of your Registration Form for the Service (“Acceptance”):
   1. you will receive an e-mail from Celcom containing your Service registration information upon the Acceptance;
   2. you will receive an Installation Appointment Reminder Call from Celcom to confirm the Installation Date prior to the Installation Date;
   3. you will receive an Installation Appointment Confirmation Call from Celcom or its authorized representative and/or registered contractor who shall perform the Installation (“Celcom TechXpert”) on the day of the Installation to confirm the estimated arrival time and to re-ensure your readiness as prescribed in Clause 4.1 above, failing which Celcom reserves the right to impose a fee of RM200 for the inability of Celcom TechXpert to complete the Installation; and
   4. Celcom TechXpert shall perform the Standard Installation which may take from three (3) to six (6) hours for all premises (“Installation Time”) on the Installation Date upon your approval of the Installation design on the Installation Form provided to you by Celcom TechXpert.
4. Celcom shall not be liable for any damages arising out of or resulting from the work done by Celcom TechXperts.
5. Notwithstanding Clause 4.3 above:
   1. the Installation Date may vary depending on Celcom TechXpert’s availability and you may be required to provide an alternative date for the Installation if the Installation Date is not available; and
   2. Celcom may allow you to request deference of the Installation Date (“Deference”) at no charge provided that the Deference is requested no later than four (4) days prior to the Installation Date (“Deference Period”). However, if the Deference request is made any later than the aforementioned period, you shall be subject to a re-scheduling fee of RM200 per Deference request.
6. In the event that you request a non-standard installation of the Service (“Non-standard Installation”), the cost of the Non-standard Installation shall be borne by you.
7. Subject to Clause 4.6 above, the Non-standard Installation request shall be made directly to the Celcom TechXpert, and the cost thereof shall be paid directly to Celcom TechXpert.
8. In the event, the Services cannot be installed and/or activated on the Installation Date due to:
   1. your failure to make the premise at the Service Address ready and available for installation as prescribed by Clause 4.1 above; or
   2. your failure to obtain the necessary permissions, approvals, consents, licenses including access to the MDF room or SDF room; or
   3. any reason whatsoever which is not due to Celcom’s fault you may request to change the Installation Date to another date subject to a fee of RM200.
9. In the event that the circumstances prescribed in Clause 4.8 continue for a period of three (3) months from the Registration Date, Celcom reserves the right to deny your application for the Service. Any cost associated with the preparation for the Installation and/or Activation of the Service shall be borne by you.

 

5. Celcom Business Fibre™ Modem

1. Celcom Business Fibre™ Modem’s Condition
   The Celcom Busines Fibre™ Modem is provided by a third party and comes with a twelve (12) month warranty (“Celcom Business Fibre™ Modem Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Fibre™ Modem resulting from:
   1. act of vandalism done by anyone other than Celcom;
   2. burglary; 
   3. your misuse, abuse, negligence; or
   4. accident.
2. Ownership of Celcom Business Fibre™ Modem
   The Celcom Business Fibre™ Modem remains the property of Celcom at all times.
3. Pursuant to Clause 5.2 above:
   1. there shall be no option to purchase the Celcom Business Fibre™ Modem;
   2. upon expiry of the Agreement or termination of the Service by Celcom for any reason whatsoever, Celcom shall make an appointment to dismantle and collect the Celcom Business Fibre™ Modem from the Service Address; and
   3. in the event that Celcom fails to recover the Celcom Business Fibre™ Modem due to reasons other than Celcom’s fault or the Celcom Business Fibre™ Modem is found to be damaged or faulty you shall be liable to pay the charges prescribed under Clause 9.2 below.

 

6. Celcom Business Fibre™ Router

1. Celcom Business Fibre™ Router’s Condition
   The Celcom Business Fibre™ Router is provided by a third party and comes with a twenty-four (24) months warranty (Celcom Business Fibre™ Router Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Fibre™ Router resulting from:
   1. normal wear and tear;
   2. unauthorized disassembly, repair, alteration or modifications including unauthorized connection carried out by you on the Celcom Business Fibre™ Router;
   3. misuse, abuse, negligence, or accident howsoever caused to the Celcom Business Fibre™ Router;
   4. improper testing, operation, maintenance, installation, or any alteration or modification of the Celcom Business Fibre™ Router;
   5. corrosion, rust or the use of wrong voltage or natural oxidation; and
   6. damage from an unstable voltage or lightning strike or any matters beyond Celcom’s control.
2. Ownership of the Celcom Business Fibre™ Router
   The Celcom Business Fibre™ Router shall belong to you upon successful installation of the Service onwards.

 

7. Exclusion of Warranties

1. The warranties under Clauses 5.1 and 6.1 above shall not be applicable upon the occurrence of the following events:
   1. the expiry of the respective Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router Warranty Period;
   2. the serial number or warranty seal on the Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router has been altered, defaced, or removed;
   3. the labels on the Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router have been destroyed, moved, or modified;
   4. the serial number on the Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router differs from the serial number captured in the system based on your acknowledgment of the Service Activation; an
   5. you fail to notify Celcom of the alleged defect or malfunction of the Celcom Business Fibre™ Modem Celcom Business Fibre™ Router within the respective Celcom Business Fibre™ Modem or Celcom Business Fibre™ Router Warranty Period.

 

8. Defective Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router

Defects or discrepancies, in or like an objection to the Celcom Business Fibre™  Modem and Celcom Business Fibre™ Router shall be reported to Celcom within forty-eight (48) hours of your receipt of the Celcom Business Fibre™ Modem and Celcom Business Fibre Router™, failing which it shall be conclusively presumed that the Celcom Business Fibre™ Modem and Celcom Business Fibre Router were received by you in good condition.

 

9. Damage to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router

1. You shall be responsible to pay for the loss of or damage to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router, due to or as a result of fire, theft, negligence, willful destruction, or improper usage.
2. Subject to Clause 9.1 above, you shall be charged with the following charges for the replacement of the lost or damaged Celcom Business Fibre™ Modem and Celcom Business Fibre™:
   1. RM300 for and Celcom Business Fibre™ Modem; and
   2. RM300 for the and Celcom Business Fibre™ Router.

 

10. Deposit

1. Celcom may request payment for registration of the Service which may include without limitation a refundable deposit (“Deposit”).
2. Celcom reserves the right to utilize the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
3. Subject to Clause 10.2 above, any balance Deposit exclusive of interest (if any) will be returned to you within four (4) months from the date of the termination of this Agreement subject to the deduction of any amount claimed by Celcom in the event of your breach of any of the terms of this Agreement.

 

11. Packages

1. If your subscription to the Service is made pursuant to a package or promotional package (“Package”), you agree to be subject to the additional terms and conditions applicable to the Package.
2. Celcom reserves the right to amend the Packages from time to time at its discretion or to withdraw the Packages at any time without assigning reasons for such withdrawal and migrate you to another package or promotional package as Celcom deems fit.
3. Upon subscription to the Service, you may subscribe to the following Packages:

 

12. Additional Service

1. Upon subscription to the Service, you may subscribe to the Value-Added Service subject to the following:
   1. you may subscribe to the VAS provided by Celcom from time to time subject to the terms and conditions of the respective VAS;
   2. you acknowledge that your ability to access and use the information via the VAS depends on the features and functionality of your Celcom Business Fibre™ Router and the nature and quality of the information being accessed via the VAS;
   3. Celcom does not represent, warrant, or guarantee that your and Celcom Business Fibre™ Router will be able to access the VAS; and
   4. Celcom reserves the right to withdraw the VAS provided to you at any time without notice and Celcom shall not be liable for any losses or damages suffered by you or any third party due to such withdrawal.

 

13. Your Responsibility

1. You shall:
   1. inform Celcom immediately of any changes in any of the personal information collected by Celcom from you (“Personal Information”);
   2. comply with all notices or instructions given by Celcom from time to time in relation to the use of the Service;
   3. be responsible for all equipment and software necessary to use the Service and also for the security and integrity of all information and data transmitted, disclosed, and/or obtained through the use of the Service;
   4. be responsible for all usage of and charges for the Service including but not limited to the payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner;
   5. be fully responsible for any data transmitted or broadcasted by you or persons using your Celcom Business Fibre™ Router;
   6. comply with all applicable laws of Malaysia relating to the Service, including without limitation to the Communication and Multimedia Act 1998 and its subsidiary legislation, other acts, statutes, by-laws, rules, and regulations issued by relevant government and regulatory agencies which may be amended from time to time;
   7. take all reasonable steps to prevent the fraudulent, improper, or illegal use of the Service;
   8. cease to utilize the Service or any part thereof for such period as may be required by Celcom;
   9. report immediately to Celcom upon the discovery of any fraud, theft, loss, unauthorized usage, or any other occurrence of unlawful acts in relation to the Celcom Business Fibre™ Router and its use. You agree to lodge a police report whenever instructed by Celcom and to give Celcom a certified copy of such report; and
   10. indemnify and shall keep indemnified Celcom from any loss, damage, liability or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation, including but not limited to legal fees, whatsoever arising from the Content transmitted, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorized use or exploitation of the Services or part thereof.
2. You shall not use the Service:
   1. to cause embarrassment, distress, annoyance, irritation, harassment, inconvenience, anxiety or nuisance to any person;
   2. to cause excessive or disproportionate load on the Service or Celcom’s System;
   3. for any unlawful purposes including but not limited to vice, gambling or other criminal purposes whatsoever or for sending to or receiving from any person any message which is offensive on moral, religious, communal or political grounds, or is abusive, defamatory or of an indecent, obscene or menacing character;
   4. for any purpose which is against the public interest, public order or national harmony;
   5. use, permit or cause the Service to be used improperly or for any activities which breach any laws, infringe a third party’s rights, or breach any directives, content requirements or codes promulgated by any relevant authority including activities which will require Celcom to take remedial action under any applicable industry code or in a way interferes with other users or defames, harasses, menaces, restricts or inhibits any other user from using or enjoying the Service or the Internet;
   6. to transmit or post any content that contains any harmful, damaging, or destructive programs;
   7. to run programs or servers that provide network content or connectivity to any third party, not at the location where the connection is installed (including but not limited to FTP, HTTP, game, newsgroup, proxy, and IRC servers); or
   8. to transmit Spam.

 

14. Celcom's Rights

1. Celcom reserves the right to make any alteration or changes to the Service, or any part thereof, or suspend the Service or any part thereof without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
2. Celcom reserves the right at its absolute discretion, from time to time, to vary, add to or otherwise amend these Terms and Conditions or any part thereof. You may refer to Celcom’s Website for the revised Terms and Conditions. Your continued use of the Service after the effective date of any variation, addition, or amendments to these Terms and Conditions shall constitute your unconditional acceptance of such variations, additions, or amendments.
3. Unless otherwise notified by you, you agree that Celcom may send you notifications relating to promotional and marketing activities from time to time.
4. Celcom may extract any Personal Information or any other data from you which is required to be used as evidence in court and/or when necessary in the event of a suspected and or proven misuse of the Service.
5. Celcom reserves the right to manage your allocated bandwidth including but not limited to reducing your speed, suspending or terminating your bandwidth to the Service to ensure fair access to all Celcom customers on the same network with or without prior notice to you as prescribed in the Fair Usage Policy.

 

15. Personal Information

You agree that by executing the Registration Form or by continuing to use the Services, you are giving consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Notice as posted on our website here and Personal Data Protection Act 2010. You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information.

 

16. Disclaimer

1. This Service is provided on a “best effort” basis. Celcom disclaims all liability and makes no express or implied representation or warranties of any kind in relation to the Service including but not limited to:
   1. availability, accessibility, timeliness, continuous and uninterrupted use of the Service or secure access to the Internet; and
   2. sequence, accuracy, completeness, timeliness or the security of any data, Content or information provided to you as part of the Service.
2. Notwithstanding Clause 16.1, above, the availability and speed of the Service shall be subject to the following:
   1. Celcom’s network availability; and
   2. your Celcom Business Fibre™ Router capability including but not limited to the coverage, location, Celcom’s network traffic and the type of data being transmitted by you.

 

17. Celcom's Liability

1. Celcom shall not be liable for any costs, loss or damages (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your usage of the Service or for whatsoever reason under the Agreement.
2. Without limiting the generality of Clause 17.1 above, Celcom shall not be liable for:
   1. any claim for libel, slander, infringement of any intellectual property rights arising from the transmission or receipt of material in connection to the Service and any claims arising out of your act or omission in relation to the Service or any part thereof;
   2. any loss or damage caused to you as a result of the suspension/barring/termination of the Agreement or due to the interruption/loss of the Service or any part therefore from any cause whatsoever; or
   3. any loss, distortion or corruption of data arising from your usage of the Service to transmit or receive data at any stage of the transmission including but not limited to any unlawful or unauthorized access to your transmission or receipt of such data.
3. Notwithstanding the foregoing, you agree that Celcom’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to you (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum of RM500 or the total of your charges in the three (3) months preceding the relevant event(s), whichever is lower.

 

18. Content

The Content provided by Celcom via the VAS is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.

 

19. Billing and Payment Due Date

1. You shall be responsible for the usage and payment of the charges for the Service:
    
   1. including but not limited to the payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner, even if you have exceeded the Credit Limit regardless of whether the usage of the Service is authorized by you;
   2. regardless of whether you have received your bill or where there is a delay in the receipt of your bill;
   3. incurred under a period of suspension, interruption, or loss of Service due to your request or resulting from your default including but not limited to any disconnection or reconnection charges imposed by Celcom; and
   4. including the processing fee or any service tax imposed on the charges.
2. You shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable packages (“Plan”) chosen by you in the Registration Form. Upon the expiry of the Plan, you shall be charged with Celcom’s current prevailing rates for the Service.
3. Celcom may introduce other modes of billing from time to time by giving you prior notice.
4. You must pay Celcom on or before the date specified in your respective bill (“Due Date”) without the need for any further notice. You may make such payment at any Celcom service centers, call centers, branches, payment kiosks, agencies, or through collection agents duly authorized by Celcom.
5. Subject to Clause 19.4 above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges.
6. Unless otherwise stated in the bill or elsewhere, all charges are payable in Ringgit Malaysia.
7. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against you of the accuracy, completeness, and truth of all matters stated in it unless you dispute the bill in the manner stated below.
8. You are responsible for paying all charges without any counterclaim, deduction, off set or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
9. Celcom reserves the right to suspend or disconnect the Services if any bill or part thereof remains unpaid after the Due Date in the manner prescribed in Clause 19.10 below and Celcom shall not be liable to you in any way for the suspension.
10. Subject to Clause 19.9 above, Celcom may at its sole and absolute discretion suspend or terminate your Service if any bill or part thereof remains unpaid after the Due Date irrespective of whether you have received the bill.
11. Subject to Clause 19.10 above:
    1. Celcom shall not be liable to you in any way for such suspension;
    2. a reconnection fee of RM10 or such other amount at Celcom’s discretion may be imposed on you for reconnection of the Service due to suspension upon the expiry of the suspension; and
    3. in the event of service termination and you wish to continue to use the service, you shall be required to re-register for the Service in accordance with these Terms and Conditions.
12. Any dispute regarding billing must be communicated to Celcom in writing or by contacting Celcom’s careline at 019-601 1111 within one (1) month from the date of the bill, failing which the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you shall promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, you shall pay the legal costs including any collection expenses incurred by Celcom due to the dispute.
13. Celcom may notify you of any transaction of debit balance under your inactive Account to your active Account.
14. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees, and any other charges for the Services or part thereof and to change the billing cycle, without the need to inform you.
15. If you have more than one (1) account with Celcom, Celcom reserves the right to transfer any credit or debit balance under one account to another account without notice to you.

 

20. Auto Billing

1. Celcom may, at its discretion, allow your bills to be paid through a third party credit or charge card, or via tele-Payment (by a third party credit or charge card via telephone) or other means of payment (“Auto Billing”) subject to the terms and conditions of the Auto Billing as provided on Celcom’s Website.
2. You must make a separate application for the Auto Billing at any Celcom branch, which shall only be applicable for the settlement of periodic bills.
3. Any outstanding bills prior to the commencement date of the Auto Billing must be settled by you in an ordinary manner.
4. If you choose to register for the Auto Billing, you shall be responsible to inform Celcom immediately if your credit or charge card is lost, stolen, expired or terminated or if you want to terminate Auto Billing.
5. In the event that Celcom fails to make the deduction or settlement of your bill through Celcom’s processing bank, Celcom shall not be held liable to you in any way for such failure and you must make the payment for outstanding amounts before the Due Date or before your billing cycle date.
6. By registering for the Auto Billing, you authorize Celcom to verify the information provided by you with the credit card issuer or any third party as may be necessary including but not limited to forwarding your bills and other details to the card issuer, financial institution, and other relevant parties for and in connection with the Auto Billing.
7. If Celcom does not receive the full payment of the outstanding sum due from you following a completed Auto Billing transaction or the bank or financial institution claims back or deducts back any payment made to Celcom, Celcom reserves the right without prior notice to you to reverse any payment entry in your statement of account or reinstate the charge in your Account.

 

21. Credit Limit

1. You shall ensure that your usage of the Service does not exceed the Credit Limit if any, as specified by Celcom. Notwithstanding the foregoing, you shall make full settlement of the sum due in the bill irrespective of whether your usage of the Service has exceeded the Credit Limit.
2. Celcom may, but shall not be obliged to, apply a Credit Limit for all charges incurred under your Account and any of your supplementary lines, including those yet to be billed and any amounts in dispute, and Celcom reserves the right to revise the Credit Limit from time to time at Celcom’s sole discretion.
3. Celcom may give you a notice or a message to your Celcom Business Fibre™ Router (whenever the capability becomes applicable) and/or to your e-mail notifying you if your charges in your Account exceed the Credit Limit; and such notice is deemed to be received by you when Celcom issues the notice or message to you.
4. Celcom is not obliged to ensure barring of the Services which may occur in the event that your usage of the Service exceeds the Credit Limit.

 

22. Matters Beyond Celcom's Control

1. Without limiting the generality of any provision in these Terms and Conditions, Celcom shall not be liable for any failure to perform its obligations herein caused by an act of God, insurrection or civil disorder, military operations or act of terrorism, all emergency, acts or omission of Government, or any competent authority, labour trouble or industrial disputes of any kind, fire, lightning, subsidence, explosion, floods, acts or omission of persons or bodies for whom Celcom has no control over or any cause outside Celcom’s reasonable control.
2. Notwithstanding Clause 22.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to Celcom in accordance with the Agreement.
3. The Service may occasionally be affected by the interference caused by objects beyond Celcom’s control such as buildings, underpasses and weather conditions, electromagnetic interference, equipment failure or congestion in Celcom’s System or telecommunication systems. In the event of such interference, Celcom shall not be responsible for any inability to use or access the Service, interruption or disruption of the Service.

 

23. Severability and Effect of the Terms and Conditions

If any of the provisions of the Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.

 

24. Governing Law

1. The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts.
2. Subject to Clause 24.1 above, this Agreement is subject to the Communications and Multimedia Act 1998 and any applicable subsidiary legislation, rules, regulations, directives and/or orders.

 

25. Notices

1. Any notice, correspondence and/or other documents to be given by Celcom to you shall be in writing and sent to you at the address on the Registration Form or to your last known contact details, as the case may be.
2. Any notice, correspondence, and/or other documents to be given by you to Celcom under the Agreement must be in writing and sent to the following address: Celcom Mobile Sdn Bhd, No. 6, Persiaran Barat, Seksyen 52, 46200 Petaling Jaya, Selangor Darul Ehsan or such address as notified in writing by Celcom to you.
3. Any notice, correspondence, and/or other documents given by Celcom to you pursuant to this clause shall be deemed to have been served if:
   1. sent by registered post, on the second Working Day after the date of posting irrespective of whether it is returned undelivered;
   2. sent by ordinary post, on the fifth Working Day after the date of posting irrespective of whether it is returned undelivered;
   3. hand delivered, upon delivery;
   4. sent by facsimile, upon successful completion of transmission as evidenced by a transmission report and provided that notice shall in addition thereon be sent by post to the other party; or
   5. sent by email, on the day on which the notice was first received by you in your electronic mailbox.

 

26. Assignment

1. You shall not assign or novate any or part of your rights or obligations under the Agreement to any party, without Celcom’s prior written consent.
2. Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent.

 

27. Indulgence and Waiver

Any failure by Celcom to enforce any terms herein or any forbearance, delay or indulgence granted by Celcom to you will not be construed as a waiver of Celcom’s rights provided under this Agreement.

 

28. Suspension and Termination

1. You may at any time terminate the Agreement by giving Celcom prior written notice.
2. Celcom shall be entitled at its absolute discretion to immediately suspend/terminate the Services or Agreement, without liability, at any time, without any notice and may not be required to give any reason whatsoever, including but not limited to the following reasons:
   1. if any technical failure occurs in the Services or Celcom’s System;
   2. while the Service is being upgraded, modified or maintained;
   3. if you breach any of the Terms and Conditions;
   4. if you do anything which may in Celcom's opinion, lead to, including but not limited to damage to the Services and/or Celcom’s System or losses to Celcom;
   5. if Celcom is required to comply with an order, instruction or request of regulatory authority, government authority or any other competent authority;
   6. if it is in Celcom's opinion that the Service or Celcom’s System is or may be used fraudulently, illegally or for unlawful purposes; or
   7. if any bankruptcy proceeding is initiated against you or you have been adjudicated a bankrupt.
3. Celcom will endeavor to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause 28.2(a) and (b) above. You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever.
4. Termination shall be without prejudice to any existing rights and/or claims that Celcom may have against you, and you shall continue to fulfill your obligations including payment of all outstanding charges including but not limited to legal charges prior to the date of termination.
5. Subject to Clause 28.4 above, any credit balance of RM10 and below shall not be refunded to you upon termination and shall be absorbed as administrative fees for the Service and/or any other services as may be provided to you by Celcom.
6. Upon suspension, Celcom may at its absolute discretion reconnect the Services, subject to your payment of the reconnection fee as prescribed by Celcom, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Services.

 

29. Anti-Bribery and Anti-Corruption

You shall comply with Celcom’s Anti-Bribery and Anti-Corruption (“ABAC”) Policy and ABC Terms and Conditions (“ABAC T&C”) as published on Celcom’s website at https://www.celcom.com.my/about-celcom/governance or other uniform resource locator (“URL”) as communicated by Celcom from time to time. Reference to ‘Counterparty’ in the ABAC T&C shall refer to you. In the event of any inconsistency between the provisions of the ABAC T&C and the provisions of the Agreement, the former shall prevail to the extent of such inconsistency.

 

30. Miscellaneous

1. No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement.
2. In the event of a conflict or inconsistency between the Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Registration Form.
3. The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter.
4. Those clauses which by their nature would survive the termination of the Agreement shall so survive.
5. Time wherever referred to in the Agreement shall be of the essence.
6. The Agreement shall be binding on and shall inure for the benefit of each party's permitted assigns, successors in title, personal representatives, executors and administrators.
7. Any stamp duty or processing fee arising out of the Agreement shall be borne by you.