What is Celcom Business Wireless?
Celcom Business Wireless is an Internet connection provided by connecting to the 4G mobile network, which can be good for Cafe, Homestay, SOHO, budget hotel that can't access Fibre or ADSL, yet need a reliable connection with lots of data. It allows you to enjoy a 4G/LTE connection directly to your computer, television, smartphones and other smart devices via seamless WiFi access
 

Where can I check the coverage area? 
You may visit the Celcom website, Account Manager, or VAPS to check whether your area is within the coverage area. Check here.


What are the conditions for subscription?
Celcom Business Wireless is available for corporate officials and registration is using a BRN number.

Where can I subscribe to Celcom Business Wireless? ​​​​​​
You may subscribe to the service via an Account Manager and VAPS.

Can I register for a package without the Celcom Business Wireless Router (i.e. SIM-only plan)?
No, Celcom Business Wireless comes with a router and a SIM card.

Can I purchase the modem without a contract?

No, you are not allowed to purchase a modem only.

Do Celcom Business wireless packages come with calls and SMS? 
No, this plan does not support calls or outgoing SMS

Can I use this service whilst roaming overseas?
No, you can’t use this service outside of the country. 

My Celcom Business Wireless router is not working. How do I get it fixed?

If your Celcom Business Wireless router is still under warranty (24 months), you can walk in to any bluecube for a replacement or through an Account Manager.

Would Celcom install a premise router for me?
No. It’s a plug-and-play router, so no installation is needed for this service.

Can I bring this Celcom Business Wireless Router around when I travel?
No. You will not be able to take this router around as it’s locked to your registered address.

How do I unlock the Celcom Business Wireless Router if I am moving to a new premise address? 

You can call our Contact Center or visit our nearest bluecube to update your newly registered address.

What are the monthly fees?
 

Part 1: Registration

Where are the 5G areas in Malaysia?
The 5G coverage area is constantly expanding to serve you better. Continue checking the map for more updates.

Where can I check the coverage area?
You may visit our Celcom website or via an Account Manager to check whether your residency falls within the coverage area.

What are the conditions for subscription?
Celcom Business Wireless 5G plan is available for corporate officials and can be registered using a BRN number.

Where can I subscribe to Celcom Business Wireless 5G plan?
You may subscribe to the service via an Account Manager and VAPS.

What are the monthly fees?

*Unlimited term is subject to Celcom Fair Usage Policy.
Celcom reserves the right to amend and vary the offered plan package from time to time at its discretion or to withdraw it at any time without assigning reasons for such withdrawal and migrate the Customer to another plan or promotional package as Celcom deems fit.

How much is the credit limit for each package?
For the credit limit, please refer to the table below:
 

The Celcom Business Wireless (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for CBW” or “STC for CBW”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for CBW shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated in accordance with the Terms and Conditions (“Term”).
 

1. Definitions
   
   For the purpose of this STC for CBW, unless the context otherwise requires, the capitalised terms have the meanings assigned to them below and in the GTC.
   
   “Celcom Business Wireless” means the wireless internet services provided by Celcom to the Customer in accordance with the Terms and Conditions;

   “Celcom Business Wireless Router” means the router leased to the Customer for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;

   “Package” means the available Celcom’s Internet package plan offered for Celcom Business Wireless as specified in the SAF;

   “Service Agreement Form” or “SAF” refers to the form duly completed and executed by the Customer to subscribe to the Service;

   “Service Address” means the address where Celcom agrees to provide the Service to the Customer as specified in the SAF;

   “Torrent Sites” means BitTorrent sites which is a technology used to distribute files over the Internet and speed up the download of large files; and

   “User” refers to any person nominated by the Company to be a user of the Service.
    

2. Period of Agreement
   
   a. The Customer agrees to subscribe to the Service for a minimum subscription period as specified in the SAF (“Minimum Subscription Period”) commencing from the Activation Date. Upon expiry of the Minimum Subscription Period and provided that the Customer is not in breach of any of the Terms and Conditions, subscription to the Service will be automatically renewed for subsequent periods of one (1) year each (“Extended Subscription Period”) until and unless terminated by the Customer in accordance with the Terms and Conditions. Service Period refers to the Minimum Subscription Period and all Extended Subscription Period(s).
    

3. Provision of Service
   
   a. Customer may refer to Celcom’s call centres, Celcom’s Website, bluecube outlets, dealers or the Customer’s designated account manager duly authorised by Celcom for more information regarding the Service.
   
   b. Customer is ineligible to subscribe to the Service if they have any outstanding Account with Celcom regardless of whether such account is related to the Service or otherwise.
   
   c. The Service is only available in certain coverage areas with 4G or 5G network. To know whether Customer is within the coverage area, Customer may contact Celcom’s Bluecube outlets, call centres, dealers, Customer’s designated account manager duly authorised by Celcom. Customers may visit here to check 5G coverage areas.
   
   d. To register for the Service, Customer may contact the Customer’s designated account manager or Celcom dealers.
   
   e. Upon successful subscription to the Service, the Customer shall receive the following: (i) one (1) unit of Celcom Business Wireless Router; (ii) one (1) unit of SIM Card; (iii) Customer particular details; and (iv) Celcom Business Wireless including guidelines in print.
   
   f. The Customer may request for:
   
   i. cancellation of subscription to the Service (“Cancellation”) at no charge provided that the Cancellation request is made prior to Activation;
   
   ii. upgrading of Package prior to or after the expiry of the Minimum Subscription Period at no charge with no renewal on the Minimum Subscription Period. The payment for each Package in the Service shall be pro-rated according to the usage period and no upfront payment will be charged for upgrading purpose;
   
   iii. downgrading of Package prior to or after the expiry of the Minimum Subscription Period subject to a downgrading fee as specified in the SAF (“Downgrade Fee”) with no renewal on the Minimum Subscription Period. The payment for each Package Plan in the Service shall be pro-rated according to the usage period; or
   
   iv. relocation of the Service by contacting the Customer’s designated account manager or Celcom’s call centre subject to the availability of the Service at the new location at no cost for a maximum of three (3) times per year only. Celcom reserves the rights to impose applicable charges where Celcom deems fit in the event of more than three (3) relocation request in one (1) year.
   
   
   g. Notwithstanding Clause 3f above, Customer acknowledges that Celcom has the absolute discretion to reject any request for upgrading or downgrading of the Service Package without assigning any reasons.
   
   h. Total Internet quota for each Package is specified during point of sale as contained in the sale material. Unlimited term is subject to the Celcom Fair Usage Policy, upon full utilisation of the Internet quota, Customer shall receive a notification reminder from Celcom via email. Notwithstanding this, Customer may continue using the Internet, but the data speed shall be throttled down until the next bill cycle. To continue enjoying the Business Wireless Service at regular speeds, Customer can opt to purchase additional quota.
   
   i. Celcom reserves the right to withhold and block all downloads from any Torrent Sites.
   
   j. Celcom reserves the right to revise the Fair Usage Policy as and when it deems necessary to ensure good customer experience of all Celcom product.
    

4. Celcom Business Wireless Router
   a.The Celcom Business Wireless Router is provided by a third party and comes with a twenty-four (24) month warranty (“Celcom Business Wireless Router Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Wireless Router resulting from: (a) normal wear and tear; (b) act of vandalism by anyone other than Celcom; (c) burglary; (d) Customer’s misuse, abuse, negligence; (e) accident; (f) unauthorised disassembly, repair, alteration or modifications including unauthorised connection carried out by the Customer on the Celcom Business Wireless Router; (g)  misuse, abuse, negligence or accident howsoever caused to the Celcom Business Wireless Router; (h) improper testing, operation, maintenance, installation, or any alteration or modification of the Celcom Business Wireless Router; (i) corrosion, rust or the use of the wrong voltage or natural oxidation; and (j) damage from unstable voltage or lighting strike or any matters beyond Celcom’s control.
   
   b. Upon expiry of the Minimum Subscription Period, the title and ownership of Celcom Business Wireless Router shall transfer to the Customer.
   
   c. The Celcom Business Wireless Router can only be used on Celcom’s network.
   
   d. Celcom reserves the right to change the Celcom Business Wireless Router model as it deems fit.
    

5.  Exclusion of Warranties
   
   a. The warranty under Clause 4a above shall not be applicable upon the occurrence of the following events: (a) the expiry of the respective Celcom Business Wireless Router Warranty Period; (b) the serial number or warranty seal on the Celcom Business Wireless has been altered, defaced or removed; (c) the labels on the Celcom Business Wireless Router has been destroyed, moved or modified; or (d) the serial number on the Celcom Business Wireless differs from the serial number captured in the system based on the Customer’s acknowledgment of the Service Activation.
    

6. Damage to the Celcom Business Wireless Router
   
   a.    The Customer shall be responsible for paying for the loss of or damage to the Celcom Business Wireless Router due to or as a result of, but not limited to, fire, theft, negligence, wilful destruction or improper usage.
   
   b.    Subject to Clause 6a above, Customer will be charged a replacement fee (“Router Replacement Fee”) as specified in the SAF for any loss of or damage to the Celcom Business Wireless Router.
    

7. Return Policy
   
   7A. 30-Day Return Policy for non-5G Activation 
   
   a. In the event that Customer does not wish to continue with the Service subscription subsequent to Activation, a thirty (30) day return policy shall apply. The Customer may request to cancel the subscription to the Service within thirty (30) days from the Activation Date (“First Month”) at no cost, provided that the Customer returns the Celcom Business Wireless Router and its packaging in good working condition to Celcom upon submission of the cancellation request. 

   b. Failure by the Customer to return the Celcom Business Wireless Router and its packaging to Celcom in a good working condition will result in the imposition of a Router Replacement Fee. For avoidance of doubt, any termination or cancellation of subscription to the Service after the First Month will be subject to a Termination Fee as per clause 13b herein.
   
   7B. 7-Day Return Policy for 5G Activation
   
   a. In the event that Customer does not wish to continue with the Service subscription subsequent to Activation, a seven (7) day return policy shall apply. The Customer may request to cancel the subscription to the Service within seven (7) days from the Activation Date at no cost, provided that:
   
   i. Total usage within Return Policy Period are less than 50GB. Total usage will be calculated based on Subscribed Quota; and
   
   ii. Customer returning the complete device set with accessories (as stated in the checklist provided by Celcom to the Customer) in good working condition, which includes and not limited to the following:
   
   A.    Modem
   B.    LAN Cable
   C.    Adaptor
   D.    User Manual
   E.    Box / Packaging
   
   b.    In the event the Customer did not return the complete device set as aforesaid, Customer shall pay a penalty of RM100 for each unreturned accessories (for the modem, Customer shall be charged with penalty of RM3576). Illustrations of the scenarios are as follows:
    

8. Packages
   
   a. If Customer’s subscription to the Service is made pursuant to a particular Package, the Customer agrees to be subjected to the additional terms and conditions applicable to the Package. The details of the Package Customer subscribe to are as specified in the SAF including the fee payable on a monthly basis (“Monthly Fee”).
   
   b. Celcom reserves the right to amend and vary the Package from time to time at its discretion or to withdraw the Package at any time without assigning reasons for such withdrawal and to migrate the Customer to another Package or promotional Package as Celcom deems fit.
    
9. Additional Service
   
   a. Upon subscription to the Service, the Customer may subscribe to any Value Added Service:
   
   i)  subject to the terms and conditions of the respective Value-Added Service;
   
   ii)  the Customer acknowledges that Customer’s ability to access and use the information via the Value-Added Service depends on the features and functionality of Customer’s Celcom Business Wireless Equipment and the nature and quality of the information being accessed via the Value-Added Service;
   
   iii) Celcom does not represent, warrant or guarantee that the Customer’s Celcom Business Wireless Equipment will be able to access the Value-Added Service; and
   
   iv) Celcom reserves the right to withdraw the Value-Added Service provided to the Customer at any time without notice and Celcom shall not be liable for any losses or damages suffered by the Customer or any third party due to such withdrawal.
    
10.  Disclaimer
    
    a. The availability and speed of the Service depends on some factors including but not limited to: (i) Celcom’s network availability; (ii) the capability of the Customer’s Business Wireless Router; (iii) location; (iv) coverage; (v) distance from the communications tower; (vi) Celcom’s network traffic; (vii) the type of data being transmitted by the Customer; and (viii) the volume of simultaneous users. 
    
    b. Celcom does not warrant represent or warrant constant connectivity when Customer uses peer-to-peer or file sharing programs.
     
11. Limitation of Liability
    a.    Customer agrees that Celcom’s entire liability in contract, tort (including negligence or breach of statutory duty) or otherwise to the Customer under this Agreement (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum specified in the SAF (“Limit of Liability”). The Limit of Liability shall not apply to the extent that the liability may not be limited or excluded under applicable laws. Nothing in the Agreement will limit or exclude the Customer’s liability in relation to: (i) damage to Celcom’s property, if any, by the Customer and all costs incurred thereto; (ii) Customer’s fraud, fraudulent misrepresentation, gross negligence, violation of applicable laws, or wilful default; (iii) Customer’s breach of its obligations pertaining to Celcom’s cyber security requirements, personal data protection or confidentiality; (iv) Customer’s indemnity obligations; and (v) Customer’s payment obligations.
     

12. Billing and Payment Due Date 
    
    a. The Customers shall be responsible for the usage and payment of the charges for the Service:
    
    i. including but not limited to payment of all the Service charges and any other related charges due to Celcom pursuant to these Terms and Conditions in a timely manner, even if Customer has exceeded the Credit Limit regardless of whether the usage of the Service is authorised by Customer;
    
    ii. regardless of whether Customer has received the bill or where there is a delay in receipt of the bill;
    
    iii. incurred during the period of suspension, interruption or loss of Service due to the request made by the Customer or resulting from Customer’s default including but not limited to any disconnection or reconnection charges imposed by Celcom; and
    
    iv. including the processing fee or any service tax.
    
    b. Customer shall be charged for the Service in accordance with Celcom’s prevailing pricing plan or applicable Package Plan chosen by Customer in the Registration Form. Upon the expiry of the Package Plan, Customer shall be charged with Celcom’s current prevailing rates for the Service.
    
    c. Celcom may introduce other modes of billing from time to time by giving Customer prior notice.
    
    d. Customer must pay Celcom on or before the date specified in the respective bill (“Due Date”) without need of any further notice. Customer may make such payment at any Celcom service centres, call centers, branches, payment kiosks, agencies or through collection agents duly authorised by Celcom.
    
    e. Subject to Clause 12d above, if any fees or charges remain unpaid after the Due Date, Celcom may charge interest at the rate of 1.5% per month (“Late Payment Interest”) on such overdue amount. Celcom at its sole discretion may waive or revise any Late Payment Interest or charges. 
    
    f. Unless otherwise stated in the bill, all charges are payable in Ringgit Malaysia (RM).
    
    g. In the absence of fraud or manifest error, Celcom may rely on each bill as conclusive evidence against of the accuracy, completeness and truth of all matters stated in it unless Customer dispute the bill in the manner stated below.
    
    h.Customers are responsible in paying all charges without any counterclaim, deduction, off set or withholding. All payments shall be applied first to bills in arrears, including interest and penalties, the balance, if any, to be applied to the current bill.
    
    i. Celcom reserves the right to suspend or terminate the Service if any bill or part thereof remains unpaid after the Due Date irrespective of whether Customer has received the bill and Celcom shall not be liable to Customer in any way for such suspension or termination.
    
    j. In the event of termination of Service and Customer wishes to continue using the Service, Customer is required to re-register for the Service in accordance with these Terms and Conditions.
     
    k. Any dispute regarding billing must be communicated to Celcom or the designated account manager in writing or by contacting Celcom’s careline at 1111 or 019-6011111 (Non-Celcom Numbers) within one (1) month from the date of the bill, failing which, the bill is deemed to be accurate. An administrative charge may be imposed for disputes raised by Customer after the Due Date. If there is any dispute regarding the amount of the bill, Customer shall promptly pay any outstanding amount which is not in dispute. If Customer has paid the bill before or on the Due Date and subsequently chooses to dispute the charges, Customer has six (6) months to do so from the date of such payment. If the dispute is resolved in Celcom’s favour, Customer shall pay the legal costs including any collection expenses incurred by Celcom due to the dispute.
    
    l. Celcom shall be entitled at its sole discretion to vary the amount of deposit, fees and any other charges for the Services or part thereof and to change the billing cycle, without the need to inform Customer.

13. Suspension and Termination
    
    a. Upon suspension, Celcom may, at its absolute discretion, reconnect the Service, subject to Customer’s payment of the Reconnection Fee as specified in the SAF, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Service.
    
    b. Either Party shall be entitled to terminate this Agreement by giving a seven (7) day prior written notice to the other Party without assigning any reason whatsoever. Celcom shall not be liable for any compensation and damages towards the Customer in the event Celcom exercises its right to terminate for convenience in accordance with the Terms and Conditions. However, termination by the Customer prior to the expiry of any Minimum Subscription Period after the First Month will be subject to a Termination Fee as prescribed in the SAF and shall be reflected in the Customer’s final bill.
    
    c. Any credit balance of RM10.00 and below shall not be refunded to the Customer upon termination of the Service and shall be utilised as administrative fees for the Service and/or any other services that may be provided to the Customer by Celcom.
    
    d. In the event of Service termination and the Customer wishes to continue using the Service, the Customer shall re-register for the Service in accordance with these Terms and Conditions.
    
    14. Stamp Duty
    
    a. The Parties shall bear their respective costs and expenses in connection with and incidental to the preparation, execution, delivery and completion of this Agreement, including but not limited to all legal fees and out-of-pocket expenses incurred. All stamp duties payable on this Agreement shall be borne by the Customer, which will be invoiced to the Customer.