Why it makes business sense

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Up To 1,000GB Internet

Feel good & enjoy high speed internet today.

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Connects up to 64 devices

Enjoy 4G Internet on your smartphone, PC, TV and more.

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Hassle-free installation

Just Plug and Play, we’ve got the rest covered.

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No wall hacking

No messy cables needed for a stable connection.

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Up To 1,000GB Internet

Feel good & enjoy high speed internet today.

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Connects up to 64 devices

Enjoy 4G Internet on your smartphone, PC, TV and more.

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Hassle-free installation

Just Plug and Play, we’ve got the rest covered.

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No wall hacking

No messy cables needed for a stable connection.

Raise profits, not costs

Wireless plans for a business like yours.

Gold

Business Wireless

RM 150/month

150GB
1,000GB of Video and Music Walla
WiFi router with 30 days return policy
24 months contract


Platinum

Business Wireless

RM 250/month

300GB
1,000GB of Video and Music Walla
WiFi router with 30 days return policy
24 months contract
Business applications in a bundle (Cyber security, Messaging platform)

Video Walla

1,000GB to stream these Video Walla apps

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Binge-watch all the videos you want

Binge-watch all the videos you want

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Dive into a world of discovery, learning & fun

Dive into a world of discovery, learning & fun

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TV shows and movies for everyone.

TV shows and movies for everyone.

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Stream and download the Best of Asia

Stream and download the Best of Asia

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Best of Asian Entertainment

Best of Asian Entertainment

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Best of Indian Entertainment. Anytime, Anywhere.

Best of Indian Entertainment. Anytime, Anywhere.

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Watch Astro on your mobile

Watch Astro on your mobile

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Hit shows, K-dramas & more!

Hit shows, K-dramas & more!

Music Walla

1,000GB to stream these Music Walla apps

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Music For Everyone

Music For Everyone

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Discover music with chart-toppers & free radio

Discover music with chart-toppers & free radio

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Enjoy unlimited music anytime

Enjoy unlimited music anytime

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Dance to your favourite Bollywood music

Dance to your favourite Bollywood music

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Everything Got!

Everything Got!

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The hottest music on the local scene

The hottest music on the local scene

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The freshest tracks and live talk shows

The freshest tracks and live talk shows

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The latest sports news and updates day & night

The latest sports news and updates day & night

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The latest Chinese hits and celebrity news

The latest Chinese hits and celebrity news

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Groove to hits from the 80s & 90s

Groove to hits from the 80s & 90s

Get in touch with us

Ask us any questions related to our products, services or support.
All feedback and compliments are welcome too!
All fields marked (*) are mandatory.
Celcom Business Enquiry Form

Want to know more? Check our FAQ and T&C:

Part 1: Registration 

What is Celcom Business Wireless? 
Celcom Business Wireless is an Internet connection provided by connecting to the 4G mobile network, which can be good for Cafe, Homestay, SOHO, budget Hotel who can't access Fibre or ADSL, yet need a reliable connection with lots of data. It allows you to enjoy a 4G/LTE connection directly to your computer, Television, Smartphones and other smart devices via seamless WiFi access anywhere within your area. 

Where can I check the coverage area? 
You may visit the Celcom website or Account Manager or VAPS to check whether your area is within the coverage area. 
Check here

What are the conditions for subscription? 
Celcom Business Wireless is available for Corporate Official and registration using BRN number. 

Where can I subscribe to Celcom Business Wireless? 
You may subscribe to the service via Account Manager and VAPS.

Can I register for a package without the Celcom Business Wireless Router (i.e. SIM-only plan)? 
No, Celcom Business Wireless comes with a router and sim. 

Can I purchase the Celcom Business Wireless Router without contract? 
No, you are not allowed to purchase modem only. 

Do Celcom Business wireless packages come with Calls and SMS? 
This plan does not support Calls and outgoing SMS. 

How can I check my quota usage? 
You can check your quota usage via Contact Center. 

If my base quota is depleted, can I continue to browse? 
Yes, once your monthly allocated Internet quota finishes, the speed will be throttled to 64kbps until your next billing cycle. 

Can I use this service whilst roaming overseas? 
No, you can’t use this service outside of the country. 

My Celcom Business Wireless router is not working. How do I get it fixed? 
If your Celcom Business Wireless router is still under warranty (24 months), you can walk in to any bluecube for a replacement or via Account Manager.

Would Celcom install premise router for me? 
No. It’s a plug and play router, therefore no installation is needed for this service. 

Can I bring this Celcom Business Wireless Router around when I travel? 
No. You will not be able to bring this router around as it’s locked to your registered address. 

How do I unlock the Celcom Business Wireless Router if I am moving to new premise address? 
You can call to our Contact Center, Account Manager, VAPS or visit to our nearest bluecube to update your new registered address.

What are the monthly fees?

Monthly fees

*Celcom reserves the right to amend and vary the Package from time to time at its discretion or to withdraw the Package at any time without assigning reasons for such withdrawal and migrate the Customer to another Package or promotional Package as Celcom deems fit.

Is there a deposit?
The deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid up front.

How much is the credit limit for each package?
For the credit limit, please refer to the table below:
 
Package Celcom Business Wireless
Plan 150 250
Quota 150GB 300GB
Monthly Fee RM150  RM250
Credit Limit RM750 RM1250

What is the minimum subscription period?
The minimum subscription period is 24 months from the activation date.

Can I convert my account from postpaid to prepaid?
No, Celcom Business Wireless account currently is only available as postpaid plan and cannot be converted to prepaid.

Where do I go and whom do I contact for after sales support and enquiries?
You may call our Customer Service Consultant at 1111 (or 019-6011111 for Non-Celcom mobile) and you will receive end-to-end service for your enquiries regarding Celcom Business Wireless.


Part 2: 30 Days Return Policy

What is 30 Days Return Policy?
30 Days Return Policy is for Celcom Business Wireless customers who want to cancel the 24 months contract within 30 days and they will be no monthly fee charged to the customer.

How can I be entitled for the 30 Days Return Policy?
Every Celcom Business Wireless subscriber is automatically entitled to 30 days return policy. If you wish to cancel your subscription, you must return the Celcom Business Wireless Router with the complete accessories in good condition and fill in the termination form within 30 days after plan activated.
You must bring the device to any Celcom bluecube or via Account Manager when you request for the termination, if failed to return the device, penalty will be imposed and you must pay the penalty RM499 should be charged to the customer bill or else the termination cannot be done. Upon bad condition, lost or refuse to return the device to Celcom, the warranty of the device will be deemed void.

What happens if I return and incomplete or faulty Celcom Business Wireless Router due to my negligence?
Penalty will be incurred if you terminate without returning the complete set or a faulty/dented modem. The penalty is RM499. Complete set of accessories is referring to router, adaptor, LAN cable, user manual and router box.

Where do I return my Celcom Business Wireless Router and complete accessories?
You have to go to any Celcom bluecube or via Account Manager if you want to return the device.


Part 3: Billing

What will I see in my first bill?
You will receive your first bill on the second month of your subscription together with the package value on the second month. You will see a statement reflecting your monthly access fee plus a pro-ration of the access fee from the date of your registration to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.

How do I pay for my service?
You may make payments at any of our bluecubes, kiosk services or via online banking services such as Maybank2u or CIMBClicks.

What type of bill will I receive for my subscription?
You can request for printed bill or e-billing. E-Billing is a service where you will receive your bill online instead of a physical bill. To ensure that you receive your e-bill, you need to have a valid Business Portal ID and password which can be retrieved from the Business Portal website here. Just click Register Now button and follow the simple instructions to complete your registration.
 

Part 4: Celcom Business Wireless Router

What will I get upon registration?
You will receive 1 unit router, 1 adaptor, 1 LAN cable, 1 user manual and 1 router box.

What is the warranty period for the router?
The router have a warranty period of twenty four (24) months.

What if my router are faulty and need replacement?
You will not be charged for the replacement of the router during the warranty period due to damages caused by a manufacturing defect. In the event that the modem is damaged due to your negligence you will be charged  RM499.
 

Part 5: Cancellation, Upgrade/Downgrade and Termination

What if I would like to cancel my subscription?
You will not be charged any fee if you request to cancel your subscription within 30 days (kindly refer to 30 Days Return Policy). If you cancel your subscription after 30 days, you have to pay penalty RM499 with reducing balance.

Can I purchase add-on quota?
Yes, you can purchase add-on quota by calling Contact Centre.

Can I upgrade my plan?
Not applicable at the moment. You will have to pay off the relevant penalty before you change to this plan.

Can I downgrade my plan?
Not applicable at the moment. You will have to pay off the relevant penalty before you change to this plan.

Can I relocate my service at any other location?
You may request service relocation subject to the availability of the service at the new location. You can only request for relocation after 30 days from the registration date. Please visit nearest bluecube or call our careline.

What if my new location is not within coverage area?
You may request for termination of your account. However, if you are still within your contract period, you may have to pay the penalty.

What if I terminate the service within the contract period?
You will be charged penalty of RM499 with reducing balance, which will be reflected in your final bill.

If I terminate the service before the contract ends, do I need to return the modem(s)?
Yes, the modem and its accessories would need to be returned as the modem will remain as the property of Celcom and is on loan to the customer for the duration of the contract.

Can I keep the modem(s) once the contract period has expired?
The customer will be able to keep the modem once the contract expires. The modem, however, will be locked to Celcom network usage only.

Where can I terminate the service?
Termination of service is available at our bluecube.

The Celcom Business Wireless (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for CBW” or “STC for CBW”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for CBW shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated in accordance with the Terms and Conditions (“Term”).

  1. Definitions
    For the purpose of this STC for CBW, unless the context otherwise requires, the capitalized terms have the meanings assigned to them below and in the GTC.

    “Celcom Business Wireless” means the wireless internet services provided by Celcom to the Customer in accordance with the Terms and Conditions;

    “Celcom Business Wireless Router” means the router leased to the Customer for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion;

    “Package” means the available Celcom’s Internet package plan offered for Celcom Business Wireless as specified in the SAF;

    “Service Address” means the address where Celcom agrees to provide the Service to the Customer as specified in the SAF;

    “Torrent Sites” means Bit Torrent sites which is a technology used to distribute files over the Internet and speed up the download of large files; and

    “User” refers to any person nominated by the Company to be the user of the Service.
     
  2. Period of Agreement
    1. The Customer agrees to subscribe to the Service for a minimum subscription period as specified in the SAF (“Minimum Subscription Period”) commencing from the Activation Date. Upon expiry of the Minimum Subscription Period and provided that the Customer is not in breach of any terms of the Terms and Conditions, subscription to the Service will be automatically renewed for subsequent periods of one (1) year each (“Extended Subscription Period”) until and unless otherwise terminated in accordance with the Terms and Conditions. Service Period refers to the Minimum Subscription Period and all Extended Subscription Period(s).
       
  3. Provision of Service
    1. Customer may refer to Celcom’s call centres, Celcom’s Website, bluecube outlets, dealers or the Customer’s designated account manager duly authorized by Celcom for more information regarding the Service. 
    2. The Customer is ineligible to subscribe to the Service if the Customer has any outstanding Account with Celcom regardless of such account being related to the Service or otherwise.
    3. The Service is only available in certain coverage areas with LTE/4G network. To know whether Customer is within the coverage area, Customer may contact Celcom’s bluecube outlets, call centers, dealers, Customer’s designated account manager duly authorized by Celcom or by visiting here.
    4. To register to the Service, Customer may contact Customer’s designated account manager or Celcom dealers.
    5. Upon successful subscription to the Service, the Customer shall receive the followings:  (a) one (1) unit of Celcom Business Wireless Router; (b) one (1) unit of 4G SIM Card; (c) Customer’s particulars details; and (d) Celcom Business Wireless including guidelines in print 
    6. The Customer may request for:
      1. cancellation of subscription to the Service (“Cancellation”) at no charge provided that the Cancellation is requested prior to Activation;
      2. upgrading of Package prior to or after the expiry of the Minimum Subscription Period at no charge with no renewal on the Minimum Subscription Period. The payment for each Package in the Service shall be pro-rated according to the usage period and no upfront payment will be charged for upgrading purpose;
      3. downgrading of Package prior to or after the expiry of the Minimum Subscription Period subject to a downgrading fee as specified in the SAF (“Downgrade Fee”) with no renewal on the Minimum Subscription Period. The payment for each Package Plan in the Service shall be pro-rated according to the usage period; or
      4. relocation of the Service by contacting Customer’s designated account manager or Celcom’s call centre subject to the availability of the Service at the new location at no cost for a maximum three (3) times per year only. Celcom reserves the rights to impose applicable charges where Celcom deems fit in the event of more than three (3) relocation request in one year.
    7. Notwithstanding Clause 3.6 above, Customer acknowledges that Celcom has the absolute discretion to reject any request for upgrading or downgrading of the Service Package without assigning any reasons.
    8. Total Internet quota for each Package is specified during point of sales as contained in the sales material. Upon full utilisation of the Internet quota, Customer shall receive a notification reminder from Celcom via email. Notwithstanding this, Customer may continue using the Internet but the data speed shall be throttled down to 64kbps and capped at 15GB until the next Bill cycle. To continue enjoying the Business Wireless Service at regular speeds, Customer can opt to purchase additional quota. 
    9. Celcom reserves the right to withhold and block all downloads from any Torrent Sites.
       
  4. Celcom Business Wireless Router
    1. The Celcom Business Wireless Router is provided by a third party and comes with a twenty-four (24) months warranty (“Celcom Business Wireless Router Warranty Period”). For the avoidance of doubt, the warranty does not cover damages or loss of the Celcom Business Wireless Router resulting from: (a) normal wear and tear; (b) act of vandalism by anyone other than Celcom; (c) burglary; (d) Customer’s misuse, abuse, negligence; (e) accident; (f) unauthorised disassembly, repair, alteration or modifications including unauthorised connection carried out by the Customer on the Celcom Business Wireless Router; (g)  misuse, abuse, negligence or accident howsoever caused to the Celcom Business Wireless Router; (h) improper testing, operation, maintenance, installation, or any alteration or modification of the Celcom Business Wireless Router; (i) corrosion, rust or the use of wrong voltage or natural oxidation; and (j) damage from unstable voltage or lighting strike or any matters beyond Celcom’s control.
    2. Upon expiry of the Minimum Subscription Period, the title and ownership of Celcom Business Wireless Router shall transfer to the Customer. 
    3. Celcom Business Wireless Router can only be used on Celcom’s network.
    4. Celcom reserves the right to change the Celcom Business Wireless Router model as it deemed fit.
       
  5. Exclusion of Warranties
    1. The warranty under Clauses 4.1 above shall not be applicable upon the occurrence of the following events: (a) the expiry of the respective Celcom Business Wireless Router Warranty Period; (b) the serial number or warranty seal on the Celcom Business Wireless has been altered, defaced or removed; (c) the labels on the Celcom Business Wireless Router has been destroyed, moved or modified; or (d) the serial number on the Celcom Business Wireless differs from the serial number captured in the system based on the Customer’s acknowledgment of the Service Activation.
       
  6. Damage to the Celcom Business Wireless Router
    1. The Customer shall be responsible to pay for the loss of or damage to the Celcom Business Wireless Router due to or as a result of, but not limited to fire, theft, negligence, wilful destruction or improper usage.
    2. Subject to Clause 6.1 above, Customer will be charged with a replacement fee (“Router Replacement Fee”) as specified in the SAF for the loss of or damage to the Celcom Business Wireless Router.
       
  7. 30 Days Return Policy
    1. In the event that the Customer does not wish to continue with the Service subscription subsequent to Activation, a thirty (30) days return policy shall apply. The Customer may request to cancel the subscription to the Service within thirty (30) days from the Activation date (“First Month”) at no cost provided that the Customer returns the Celcom Business Wireless Router and its packaging in good working condition to Celcom upon submission of cancellation request. Failure by the Customer to return the Celcom Business Wireless Router and its packaging to Celcom in a good working condition will result in the imposition of Router Replacement Fee. For avoidance of doubt, any termination or cancellation of subscription to the Service after the First Month will be subject to Termination Fee as per clause 14.2 herein.
       
  8. Packages
    1. If Customer’s subscription to the Service is made pursuant to a particular Package, the Customer agrees to be subjected to the additional terms and conditions applicable to the Package. The details of the Package Customer subscribes to is as specified in the SAF including the fee payable on a monthly basis (“Monthly Fee”).
    2. Celcom reserves the right to amend and vary the Package from time to time at its discretion or to withdraw the Package at any time without assigning reasons for such withdrawal and migrate the Customer to another Package or promotional Package as Celcom deems fit.
       
  9. Additional Service
    1. Upon subscription to the Service, the Customer may subscribe to any Value Added Service:
      1. subject to the terms and conditions of the respective Value Added Service;
      2. the Customer acknowledges that Customer’s ability to access and use the information via the Value Added Service depends on the features and functionality of Customer’s Celcom Business Wireless Equipment and the nature and quality of the information being accessed via the Value Added Service;
      3. Celcom does not represent, warrant or guarantee that Customer’s Celcom Business Wireless Equipment will be able to access the Value Added Service; and
      4. Celcom reserves the right to withdraw the Value Added Service provided to the Customer at any time without notice and Celcom shall not be liable for any losses or damages suffered by the Customer or any third party due to such withdrawal.
         
  10. Disclaimer
    1. The availability and speed of the Service depends on some factors including but not limited to: (a) Celcom’s network availability; (b) the capability of Customer’s Business Wireless Router; (b) location; (c) coverage; (d) distance from communications tower; (e) Celcom’s network traffic; (f) the type of data being transmitted by the Customer; and (g) the volume of simultaneous users. 
    2. Celcom does not warrant represent or warrant constant connectivity when Customer uses peer-to-peer or file sharing programs.
       
  11. Limitation of Liability
    1. Customer agrees that Celcom’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to the Customer under this Agreement (except for death or personal injury caused by Celcom’s negligence), shall not at any time exceed the sum specified in the SAF (“Limit of Liability”). The Limit of Liability shall not apply to the extent that the liability may not be limited or excluded under applicable laws. Nothing in the Agreement will limit or exclude the Customer’s liability in relation to: (a) damage to Celcom’s property, if any, by the Customer and all costs incurred thereto; (b) Customer’s fraud, fraudulent misrepresentation, gross negligence, violation of applicable laws, or willful default; (c) Customer’s breach of its obligations pertaining to Celcom’s cyber security requirements, personal data protection or confidentiality; (d) Customer’s indemnity obligations; and (e) Customer’s payment obligations.
       
  12. Billing and Payment Due Date 
    1. Any dispute regarding billing must be communicated to Celcom by contacting Celcom’s careline at 1-300-11-3282 or in writing to the Customer’s designated account manager.
       
  13. Suspension and Termination
    1. Upon suspension, Celcom may at its absolute discretion reconnect the Service, subject to Customer’s payment of the Reconnection Fee as specified in the SAF, all outstanding amounts due to Celcom and a refundable deposit as may be required by Celcom for the reconnection of the Service.
    2. Either Party shall be entitled to terminate this Agreement by giving seven (7) days prior written notice to the other Party without assigning any reason whatsoever. Celcom shall not be liable for any compensation and damages towards the Customer in the event Celcom exercises its right to terminate for convenience in accordance with the Terms and Conditions. However, termination by the Customer prior to the expiry of any Minimum Subscription Period after the First Month will be subject to a Termination Fee as prescribed in the SAF and shall be reflected in the Customer’s final Bill.
    3. Any credit balance of RM10.00 and below shall not be refunded to the Customer upon termination of the Agreement and shall be absorbed as administrative fees for the Service and/or any other services as may be provided to the Customer by Celcom.
    4. In the event of Service termination and the Customer wishes to continue using the Service, the Customer shall be required to re-register for the Service in accordance with these Terms and Conditions.

 

VERSION: 4 October 2018