Get 5G now with Samsung Galaxy S23

FAQs – Launch of Samsung Galaxy S23 Series (Enterprise)
 

What is Celcom Mega Package Plan?

• CELCOM MEGA™ Plan is Celcom’s most innovative postpaid plan that gives you total freedom and flexibility. Customize your CELCOM MEGA™ with Lightning or Unlimited Internet and enjoy Unlimited calls to all networks.
   

What is the available package for Samsung Galaxy S23 Series?

• The available plan will be MEGA Lightning and MEGA Unlimited plan for all Enterprise customers.
   

Where can I register?

• You can register through the channels below:
  i. Celcom Account Manager / Channel Manager
  ii. Celcom Online Shop
  iii. Celcom Certified Partners
   

Who are the target customers?

• Corporate Official & Corporate Individual
• Existing customers
• New registrations
• Change Rate Plan (CRP)
• MNP
• Prepaid to Postpaid
   

What is the device bundle pricing for Samsung Galaxy S23?

a) MEGA Lightning/Unlimited
 

How much is the upfront payment for the Device Bundle Program?

• Upfront Payment for the Device Bundle Program is subject to the device and plan selected.
   

What is the penalty for termination of the Device Bundle Program?

• Penalty will be imposed based on the device model and your chosen Rate Plan. The penalty amount will be charged if you terminate the line within the contract period. The amount is calculated using the reducing balance method.
   

What happens if I terminate my plan?

• The monthly commitment fee of MEGA™ plan will be pro-rated and pass will be charged full upon termination on top of your outstanding bill amount. If you have any active contract, the penalty clause/s will be applied accordingly.

TERMS AND CONDITIONS FOR MEGA PACKAGE PLAN

       Introduction

This MEGA™ plan (“Plan”) is offered under the Service made available by Celcom to you and is subject to the general terms and conditions of Celcom’s postpaid plans (“General Terms and Conditions”) and the specific terms and conditions for MEGA™ plan (“Specific Terms and Conditions”). Please acknowledge that you have read and fully understood these terms and conditions. Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by these terms and conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these terms and conditions and Celcom’s Privacy Notice as stated on: https://www.celcom.com.my/legal/privacy-matters. Your use of the Service shall subject to the terms and conditions of Celcom’s Fair Usage Policy which is made available at https://www.celcom.com.my/legal/fair-usage-policy and in the event of any inconsistency between the Fair Usage Policy and the Specific Terms and Conditions, the Specific Terms and Conditions shall prevail.

The subscription to the MEGA™ Lightning/Unlimited Plan or with Supplementary Lightning/Unlimited with Device Bundle Program (“Device Plans”) offered by Celcom shall be subject to and shall be read together with https://www.celcom.com.my/legal/terms-and-conditions/personal#personal-devices-mega-device-bundle or https://www.celcom.com.my/legal/terms-and-conditions respectively.

1. Definitions
   
   For the purpose of these Specific Terms and Conditions, all capitalized terms not defined herein shall have the meaning set forth in the General Terms and Conditions. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein.
    
2. Availability and Eligibility
   
   2.1 This offer Plan has been made available for subscription from 16th February 2023 and shall continue to be available until further notice issued by Celcom. Those who have already subscribed for the prior plan will remain to get their own plan offer. Any extension or discontinuation of this Plan shall be at the sole discretion of Celcom.
   
   2.2 This Plan shall be applicable to all new and existing Celcom’s customers (hereinafter referred as “Customers” or “You”).
   
   2.3 Notwithstanding the aforementioned, Celcom reserves the right at its sole discretion to include any other customers who Celcom deems fit for this Plan.
   
   2.4 You will continue to enjoy this Plan as long as this Plan remains active and on offer by Celcom.
   
   2.5 Celcom reserves the right to make any alteration or changes to the Plan or any part thereof or suspend the Plan or any part thereof with or without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
   
   2.6 You may register for the Plan via Blue Cube or dealers or online application. Each registration must be applied with valid NRIC and the eligibility of their credit status via CTOS. For clarity, each NRIC can register up to fifteen (15) numbers under postpaid plans.
    
3. Deposit
   
   3.1 Celcom may request for advance payment for registration of the Service (which may include without limitation a refundable deposit (“Deposit”).
   
   3.2 Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
   
   3.3 Subject to Clause 3.2 above, any balance Deposit will be returned to you within four (4) months from the date of the termination of the Agreement subject to the deduction of any amount claimed brought by Celcom in the event of your breach of any of the clause of the Agreement.
    
4. Change of Rate Plan Service (“CORP”)
   
   4.1 You may request for CORP from your existing postpaid Service plan to any other Celcom Mobile Postpaid Plans (“New Plan”) subject to Celcom’s sole discretion.
   
   4.2 Upon successful CORP, your existing Mobile Number shall be maintained.
   
   4.3 Upon successful CORP,  all your supplementary lines subscribed under your existing postpaid Service plan(s)  shall be transferred to the New Plan.
   
   In the event that your CORP is registered before your billing cycle, your monthly commitment fee of existing postpaid Service plan shall be pro-rated from the date of the registration of the CORP.
    
5. Supplementary Users
   
   5.1 Any supplementary lines under this Plan shall enjoy the Supplementary Plan feature under Clause 6.3 below.
    
6. Package
   
   6.1 Your subscription to this Plan allows you to enjoy the following package:
    

   

         6.2 Important Notes:

• All MEGA™ customers who are using iPhone 6s above and VoLTE certified Android devices are eligible for VoLTE subscription.
   
• Upon full utilisation of the Internet Quota, Internet usage will be throttled to 64 kbps.
   
• The Unlimited Calls apply to all networks and for domestic usages only within Malaysia excluding all IDD calls, video calls, calls to toll-free numbers and numbers with special charges (i.e. 1-300/1-800/600, 121, TM100, 1MOCC).
   
• This Plan is for standard person-to-person calls or texts and not for any commercial and/or non-personal usage. Non-standard usage includes but not limited to non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Celcom considered to be non-standard usage.
   
• You are able to check your unutilized data, remaining validity period and e-billing through Celcom Life App.
  
  
  6.3 Your subscription to this Plan allows you to subscribe to Supplementary Plan as below:

6.4 INTERNET share Add-On
 

6.5 Internet Service Package

6.5.1 The Internet Service shall commence on the Activation date of the Plan and shall continue to be effective until the termination of the Plan.

6.5.2 Your Internet Service package shall refer to the package in Clauses 6.1 and 6.3 above.

6.5.3 Upon full utilisation of the Internet Quota, you will receive an SMS notification reminder from Celcom.

6.5.4 Internet usage of Unlimited Plan(s) and Unlimited Supplementary Line are subject to Fair Usage Policy, to ensure fairness of usage and experience to all the Celcom’s subscribers. More info here

6.5.5 Tethering / hotspot is capped at different quota depending on the plan subscribed as mentioned above in Clauses 6.1 and 6.3 per bill cycle for Unlimited plan only. For clarity, this shall only be applicable for Mega™ Unlimited 98, Mega™ Unlimited 128, Mega™ Unlimited 158 & Unlimited Supplementary Line.

6.5.6 Once tethering hits allowable quota within the bill cycle, tethering will be blocked till the next quota renew in the next billing cycle.

6.5.7 Upon your use of the Service shall be subject to the terms and conditions of Celcom’s Fair Usage Policy which is posted here. Celcom reserves the right to manage your allocated bandwidth including but not limited to reducing your surf speed, suspend or terminate your bandwidth to the internet service in accordance with Celcom’s Fair Usage Policy.
 

7. Other Add On
   
   7.1    Customers may subscribe to any or multiple of the following Add-Ons:
    

8. Roaming
   
   8.1 All roaming pass subscriptions shall follow standard roaming business rule. Tethering will follow as per current flows for roaming and domestic.
    

• 7-Day Calls & SMS Pass
   
• 30-Day Unlimited Internet Pass
   

8.2 Important notes:

• Any calls and SMS shall follow the standard international roaming rates stated on Celcom’s website: https://www.celcom.com.my/personal/roaming/postpaid.
   
• Usage of unlimited internet is subject to Celcom’s Fair Usage Policy to ensure fairness of usage and experience to all Celcom’s Customers. Once the Customer has fully utilised the daily 2GB high speed internet, the internet speed will be throttled and is capped to speed limit of up to 1Mbps.
   
• The Customer shall enjoy unlimited internet access upon successful Subscription (defined below) in the selected countries. Refer to HERE for eligible countries.
  
   

9. Sellable Plan
   
   For any Customer who is offered the plans below at the discretion of Celcom, the Specific Terms and Conditions herein are also applicable.
    

Lightning Plan

Unlimited Plan

10. General
    
    For the avoidance of doubt, this Specific Terms and Conditions shall always be read together with the General Terms and Conditions as published at https://business.celcom.com.my/legal/terms-and-conditions. In the event of inconsistency between these Specific Terms and Conditions and the General Terms and Conditions, the former shall prevail.