CELCOM MEGA PACKAGE PLAN
 

1. What is Celcom Mega Lightning Package Plan?
   CELCOM MEGA™ Plan is Celcom’s most innovative postpaid plan that gives you total freedom and flexibility. Customize your CELCOM MEGA™ with Lightning or Unlimited Internet and enjoy Unlimited calls to all networks.
    
2. When is this package plan available?
   This Plan has been made available for subscription from 16th March 2023 and shall continue to be available until further notice issued by Celcom.
    
3. Who can subscribe to this program?
   All Enterprise customer, CI & CO
    
4. Who is eligible for the offerings?

• New registration
• Mobile Number Portability (MNP) 
• Change of rate plan
• Prepaid to Postpaid conversion.
   

5. Where can I register?
   You can register through the channels below:

• Celcom Online Shop
• Celcom Certified Partners
• Account Managers / Channel Managers
   

6. How much do I need to pay upon registration? 
   For plan only registration, you are required to pay an advance payment equivalent to the monthly commitment of the plan.
   
   Here’s the calculation based on Mega™ Lightning 98:
    

7. What is the processing fee?
   A non-refundable, non-recurring fee paid for the administrative and/or ancillary cost of processing the application.
    
8. I am a foreigner; can I register for this plan?
   Yes, foreigners just need to pay a deposit of RM500, on top of the required advance payment.
    
9. What are the offers in this Celcom Mega Lightning Package Plan?

10. How about MEGA Lightning 188 and MEGA Unlimited plan? 
    For MEGA Lightning 188 and MEGA Unlimited only available via AM / CM and Celcom Certified Partners.
     
11. Where can I register MEGA Lightning 188 and MEGA Unlimited plan?
    Please liaise with respective Account Manager / Channel Manager for registration of this plan. 
     
12. What are the offers in this Celcom Mega Unlimited Package Plan?

13. Am I eligible for VoLTE?
    All MEGA™ customers who are using iPhone 6s above and VoLTE certified Android devices are eligible for VoLTE subscription.
     
14. What does Unlimited Calls to all Networks mean?
    Unlimited Calls apply to all networks and for domestic usages only (i.e. within Malaysian networks) excluding video calls, calls to toll-free numbers or numbers with special charges.
    
    
    Supplementary Plan
     
15. What is the offering for supplementary plan?
    From as low as RM48 monthly per line, you’ll get to enjoy 30GB high-speed internet & Unlimited calls to all networks when you subscribe to the Lightning supplementary line.
     

Internet Sharing

16. Can I share my monthly Internet between the principal and supplementary lines?

• For Corporate Individual, yes you can share your Internet quota between principal and supplementary lines.
• For Corporate Official, you can share your Internet quota between principal and supplementary lines.
• Data sharing is only available on Lightning plans and/or Lightning Supplementary Line. Internet sharing is not applicable for Unlimited plans and/or Unlimited Supplementary line.
   

17. How can I share my monthly Internet between the principal and supplementary lines?
    You can share your Internet quota by subscribing to INTERNETshare™ add-on at RM5 per month through Celcom Life App or Business Portal. For Corporate Official registration, you will already enjoy COMPLIMENTARY data sharing when your company subscribes to 4 or more lines.
     
18. If I have 3 Supplementary Lines, how many times do I need to subscribe to INTERNETshare™ Add-On?
    Regardless of the number of Supplementary Line activated, you only need to subscribe ONCE to INTERNETshare™ Add-On to share your Internet quota.
     
19. If I have 2 Lightning Supplementary Line and 1 Unlimited Supplementary Line can I still subscribe to INTERNETshare™ Add-On?
    Yes, as long as the principal plan is on Lightning plan.
     
20. Is INTERNETshare™ Add-On a one-time subscription or a recurring service?
    INTERNETshare™ Add-On is an auto-recurring service. If you want to stop the service, you may log on to Celcom Life App or Business Portal to unsubscribe.
     
21. What will happen after I unsubscribe the INTERNETshare™ Add-On?
    You may continue to share your Internet quota with your Supplementary Lines till the end of the billing cycle and the termination will take immediate effect upon commencement of the next billing cycle.
    
    
    Roaming
     
22. What are the available roaming passes for MEGA™ plan?
    The available roaming pass options are as per listed under the Add-On section.
     

    Add-ons	Internet	Price
    	1-Day Internet Pass	RM 38
    	7-Day Unlimited Internet Pass	RM 58
    	30-Day Unlimited Internet Pass	RM 98

    
    Below are the details of the Pass:
    a)  1-Day Calls & SMS Pass
    b)  1-Day Internet Pass
     

    	Roaming Pass
    Product Name	1-Day Calls & SMS Pass	1-Day Internet Pass
    Price	RM18	RM38
    Offerings	500 mins voice call +  500 SMS	10MB - 1GB
    Countries	31 countries	130 countries
    Validity	1 day / 24 hours	1 day / 24 hours

    
     

23. Can I use the Internet quota while roaming?
    No. The Internet quota is applicable for domestic use only (within Malaysia). Internet usage while roaming will be chargeable on top of monthly commitment at roaming charges.
    
    
    Add-Ons
     

    Add-ons	Internet	Price
    Internet Data	2GB	RM20
    	5GB	RM45
    	10GB	RM80
    Celcom Passport™	1-Day Internet Pass	RM38
    	1-Day Calls & SMS Pass	RM18
    	3-Day 3-in-1 Pass	RM88
    	7-Day 3-in-1 Pass	RM138
    	10-Day 3-in-1 Pass (Saudi Only)	RM158

    
     

24. What happens if I do not fully utilize my Internet Add On?
    Any unused Internet quota will be forfeited by the end of your billing cycle.
    
    
    Usage Notification
     
25. Will I be getting any SMS notification on usage utilisation?
    Yes, the system will send an SMS notification upon reaching the threshold below:
     

    Usage	Reminder SMS
    Monthly Internet	70%	100%
    Internet Add On	70%	100%
    Hotspot (only applicable for UNLIMITED Plan)	-	100%

    
     

26. What happens if I fully utilise my monthly Internet allocation within the billing cycle?
    You can still enjoy the Internet access at 64kpbs up to 15GB. To continue enjoying the Internet service at a faster speed, you can purchase the Internet Add-On via Celcom Life App or Business Portal.
     
27. What happens if I do not fully utilise my monthly Internet allocation?
    Any unutilised Internet allocation will be forfeited upon commencement of the next billing cycle.
    
    
    Payment
     
28. How can I pay my bills?

• Auto Billing
• Internet banking
• Celcom Life App
• Self-Service Kiosk (SSK)
• Boost e-wallet
• Tele-banking
• Automated Teller Machine (ATM)
• Celcom Outlets / Other payment agencies
• e-Pay
• Contact Center
• Pay Your Way
• JomPAY
• Business Portal 
   

Termination

29. What happens if I terminate my plan?
    The monthly commitment fee of MEGA™ plan will be pro-rated and pass will be charged full upon termination on top of your outstanding bill amount. If you have any active contract, the penalty clause/s will be applied accordingly.

TERMS AND CONDITIONS FOR MEGA PACKAGE PLAN

Introduction

This MEGA™ plan (“Plan”) is offered under the Service made available by Celcom to you and is subject to the general terms and conditions of Celcom’s postpaid plans (“General Terms and Conditions”) and the specific terms and conditions for MEGA™ plan (“Specific Terms and Conditions”). Please acknowledge that you have read and fully understood these terms and conditions. Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by these terms and conditions as may be amended from time to time. You must ensure that any person you allow to use the Service complies with these terms and conditions and Celcom’s Privacy Notice as stated on: https://www.celcom.com.my/legal/privacy-matters. Your use of the Service shall subject to the terms and conditions of Celcom’s Fair Usage Policy which is made available at  https://www.celcom.com.my/legal/fair-usage-policy and in the event of any inconsistency between the Fair Usage Policy and the Specific Terms and Conditions, the Specific Terms and Conditions shall prevail. 

The subscription to the MEGA™ Lightning/Unlimited Plan or with Supplementary Lightning/Unlimited with Device Bundle Program (“Device Plans”) offered by Celcom shall be subject to and shall be read together with https://www.celcom.com.my/legal/terms-and-conditions/personal#personal-devices-mega-device-bundle or https://www.celcom.com.my/legal/terms-and-conditions respectively. 
 

1. Definitions
   
   For the purpose of these Specific Terms and Conditions, all capitalized terms not defined herein shall have the meaning set forth in the General Terms and Conditions. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein. 
    
2. Availability and Eligibility
   
   2.1  This offer Plan has been made available for subscription from 16th February 2023 and shall continue to be available until further notice issued by Celcom. Those who have already subscribed for the prior plan will remain to get their own plan offer. Any extension or discontinuation of this Plan shall be at the sole discretion of Celcom.
   
   2.2 This Plan shall be applicable to all new and existing Celcom’s customers (hereinafter referred as “Customers” or “You”).
   
   2.3 Notwithstanding the aforementioned, Celcom reserves the right at its sole discretion to include any other customers who Celcom deems fit for this Plan.
   
   2.4 You will continue to enjoy this Plan as long as this Plan remains active and on offer by Celcom.
   
   2.5 Celcom reserves the right to make any alteration or changes to the Plan or any part thereof or suspend the Plan or any part thereof with or without prior notice and Celcom shall not be liable for any loss or inconvenience to you resulting therefrom.
   
   2.6 You may register for the Plan via Blue Cube or dealers or online application. Each registration must be applied with valid NRIC and the eligibility of their credit status via CTOS. For clarity, each NRIC can register up to fifteen (15) numbers under postpaid plans.
    
3. Deposit
   
   3.1 Celcom may request for advance payment for registration of the Service (which may include without limitation a refundable deposit (“Deposit”).
   
   3.2  Celcom reserves the right to utilise the Deposit to offset any amount due from you to Celcom including but not limited to any outstanding charges under any of your Accounts.
   
   3.3  Subject to Clause 3.2 above, any balance Deposit will be returned to you within four (4) months from the date of the termination of the Agreement subject to the deduction of any amount claimed brought by Celcom in the event of your breach of any of the clause of the Agreement.
    
4. Change of Rate Plan Service (“CORP”)
   
   4.1 You may request for CORP from your existing postpaid Service plan to any other Celcom Mobile Postpaid Plans (“New Plan”) subject to Celcom’s sole discretion.
   
   4.2 Upon successful CORP, your existing Mobile Number shall be maintained.
   
   4.3 Upon successful CORP,  all your supplementary lines subscribed under your existing postpaid Service plan(s)  shall be transferred to the New Plan.
   In the event that your CORP is registered before your billing cycle, your monthly commitment fee of existing postpaid Service plan shall be pro-rated from the date of the registration of the CORP.
    
5. Supplementary Users
   
   5.1 Any supplementary lines under this Plan shall enjoy the Supplementary Plan feature under Clause 6.3 below.
    
6. Package
   
   6.1 Your subscription to this Plan allows you to enjoy the following package:
    

   

         6.2 Important Notes: 

• All MEGA™ customers who are using iPhone 6s above and VoLTE certified Android devices are eligible for VoLTE subscription.
   
• Upon full utilisation of the Internet Quota, Internet usage will be throttled to 64 kbps.
   
• The Unlimited Calls apply to all networks and for domestic usages only within Malaysia excluding all IDD calls, video calls, calls to toll-free numbers and numbers with special charges (i.e. 1-300/1-800/600, 121, TM100, 1MOCC).
   
• This Plan is for standard person-to-person calls or texts and not for any commercial and/or non-personal usage. Non-standard usage includes but not limited to non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Celcom considered to be non-standard usage.
   
• You are able to check your unutilized data, remaining validity period and e-billing through Celcom Life App.
  
  
  6.3 Your subscription to this Plan allows you to subscribe to Supplementary Plan as below:
   

6.4 INTERNET share Add-On
 

6.5 Internet Service Package

6.5.1  The Internet Service shall commence on the Activation date of the Plan and shall continue to be effective until the termination of the Plan.

6.5.2  Your Internet Service package shall refer to the package in Clauses 6.1 and 6.3 above.

6.5.3  Upon full utilisation of the Internet Quota, you will receive an SMS notification reminder from Celcom.

6.5.4 Internet usage of Unlimited Plan(s) and Unlimited Supplementary Line are subject to Fair Usage Policy, to ensure fairness of usage and experience to all the Celcom’s subscribers. More info here

6.5.5  Tethering / hotspot is capped at different quota depending on the plan subscribed as mentioned above in Clauses 6.1 and 6.3 per bill cycle for Unlimited plan only. For clarity, this shall only be applicable for Mega™ Unlimited 98, Mega™ Unlimited 128, Mega™ Unlimited 158 & Unlimited Supplementary Line.

6.5.6  Once tethering hits allowable quota within the bill cycle, tethering will be blocked till the next quota renew in the next billing cycle.

6.5.7  Upon your use of the Service shall be subject to the terms and conditions of Celcom’s Fair Usage Policy which is posted here. Celcom reserves the right to manage your allocated bandwidth including but not limited to reducing your surf speed, suspend or terminate your bandwidth to the internet service in accordance with Celcom’s Fair Usage Policy.
 

7. Other Add On
   
   7.1 Customers may subscribe to any or multiple of the following Add-Ons:
    

8. Roaming
   
   8.1 All roaming pass subscriptions shall follow standard roaming business rule. Tethering will follow as per current flows for roaming and domestic.
    

8.1.1 The usage of Add On services shall be subject to its terms and conditions.

8.1.2 The domestic Internet quota shall be utilized once the roaming data allocation has reached 100% utilization.

8.1.3 The Internet service will be throttled to 64kbps once domestic Internet quota has reached 100% utilization.

8.1.4 Maximum domestic Internet quota allocation allowed for roaming is 100GB.

8.1.5 All standard International roaming rates applies to the Customer with MEGA™ plans.

8.1.6 Below is available roaming pass for Add-on while traveling abroad:
 

Below are the details of the Pass:

• 1-Day Calls & SMS Pass
   
• 1-Day Internet Pass
   

• 7-Day Calls & SMS Pass
   
• 30-Day Unlimited Internet Pass
   

8.2 Important notes:

• Any calls and SMS shall follow the standard international roaming rates stated on Celcom’s website: https://www.celcom.com.my/personal/roaming/postpaid.
   
• Usage of unlimited internet is subject to Celcom’s Fair Usage Policy to ensure fairness of usage and experience to all Celcom’s Customers. Once the Customer has fully utilised the daily 2GB high speed internet, the internet speed will be throttled and is capped to speed limit of up to 1Mbps.
   
• The Customer shall enjoy unlimited internet access upon successful Subscription (defined below) in the selected countries. Refer to HERE for eligible countries.
  
   

9. Sellable Plan
   
   For any Customer who is offered the plans below at the discretion of Celcom, the Specific Terms and Conditions herein are also applicable.
   
   
   Lightning Plan

Unlimited Plan

10. General
    
    For the avoidance of doubt, this Specific Terms and Conditions shall always be read together with the General Terms and Conditions as published at https://business.celcom.com.my/legal/terms-and-conditions. In the event of inconsistency between these Specific Terms and Conditions and the General Terms and Conditions, the former shall prevail.

Introduction

5G Service Commercial Launch

Target Customer

Eligible Postpaid

General

1. What is 5G Service

   5G is the fifth generation of cellular networks, and this technology can enhance the data experience for our customers.

2. What are 5G benefits?
   • 10 to 100 times faster speeds – reducing time needed to download or upload large data.
   • 1000 times more connections than 4G – connecting one million devices per square kilometer.
   • 5 times quicker response – increasing the efficiency of sending and receiving information.
   • 5 times more energy efficient compared to earlier generations.
      
3. What makes Celcom different than the competitors? (Why us and not someone else?)

   Celcom is offering an end-to-end proposition:

   • Widest 4G coverage to complement the existing limited span of 5G.
   • Outstanding and multi-award-winning cloud gaming titles around the world by Blacknut (with 10+ new games every month, 30+ categories/genres, 60+ international publishers).
   • Non-Voice Metaverse AR education and gaming application.
   • A broad range of 5G smartphone devices.
      
4. How will customers be informed if they have been provisioned with 5G services?

   Customers who have been provisioned with 5G services will receive an SMS notification.

5. If customers receive an SMS notification on successful provisioning, will they be getting 5G services automatically?

   Yes, customers should be getting 5G services automatically as long as they are within the 5G coverage area. If there is no 5G icon, customers may follow the steps below:

   • Settings > Connections > Mobile Networks > Network Mode > Select 5G/LTE/3G/2G (Auto-Connect)
      
6. Will customers be notified if they are within a 5G coverage area?

   No. However, a 5G icon in the status bar located at the top right corner of their phone will be visible.

7. Which areas have 5G coverage?
   • Rawang
   • Selayang
   • Kepong
   • Sentul
   • Setapak
   • Mont Kiara
   • Chow Kit
   • KLCC
   • Cheras
   • Kuchai Lama
   • Bukit Jalil
   • Putrajaya
   • Johor Bahru
   • Penang
   • More areas (Perak, Negeri Sembilan, Melaka, Sabah and Sarawak) will progressively be enabled.

   Please refer to: https://www.digital-nasional.com.my/interactive-map#map

8. How do customers know if they are already connected to 5G services?

   A 5G icon in the status bar located at the top right corner of their phone will be visible.

9. If customers are not provisioned with 5G services currently, can they request the service?

   A 5G icon in the status bar located at the top right corner of their phone will be visible.

   • Subscribed to eligible plans
   • Has a 5G device
   • Uses USIM card
      
10. What to do if customers don’t receive 5G services even after activation?
    • Please ensure you have received the 5G SMS notification
    • Please ensure your phone is a 5G device (android)
    • Please ensure you are within a 5G coverage area
    • Please perform the following steps:
      • Step 1: Go to Settings > Connections > Mobile Networks > Network Mode > Select LTE/3G/2G (Auto Connect), and then
      • Step 2: Go to Settings > Connections > Mobile Networks > Network Mode > Select 5G/LTE/3G/2G (Auto Connect)
    • If problems persist, please contact our Careline at 1111 for further assistance.
       
11. Can customers use phone hotspot alongside 5G services?

    Yes, you can use phone hotspot while being on 5G if your current plans allows the usage of hotspot. However, 5G speed is subject to WiFi capabilities on giving and receiving devices/hardware.

12. Will 5G consume customers' data faster than 4G?

    It depends on the customer’s usage and also the content that they are browsing on the Internet. For example, if they choose to stream a video via Youtube, Netflix, iQiyi, etc at a higher resolution for better viewing, this will consume more data as the content files are larger. With this, they will consume data faster.

13. Can customers test 5G services at Celcom bluecubes if they have a 5G compatible device and live outside Kuala Lumpur, Putrajaya, or Cyberjaya?

    Currently, customers will only be able to enjoy 5G services within 5G coverage areas. Customers are unable to experience 5G services outside 5G coverage areas.

14. When will 5G be rolled out nationwide?

    [This is obtained from the DNB website]

    It is planned to reach approximately 40% coverage in populated areas by the end of 2022 and subsequently will be extended nationwide to cover other urban, rural areas and industrial parks with a target of approximately 80% coverage in populated areas by 2024. For more information on 5G coverage areas, please refer to: https://www.digital-nasional.com.my/interactive-map#map

15. What is Celcom's Postpaid 5G Launch Campaign?

    Eligible Postpaid customers get to experience ultra-fast speeds and 5G connectivity.

16. Is this a limited-time promotion?

    Yes, this is a limited-time promotion.

17. . What are the offerings?

    New or existing eligible Postpaid customers who are using 5G compatible devices with USIM within 5G coverage areas will enjoy the following during the Campaign Period:

    1. Free Promotional 5G Access. This item will be reflected in the bill narration from the 2nd bill cycle.
    2. MEGA™ Lightning 188 plan & Mega for Business + XL Pass plan quota will be automatically refreshed:

       Monthly Internet
       Current Quota	Promotional Quota
       120GB	2 TB

    1. New eligible Postpaid customers - Promotional quota will be reflected immediately.
    2. Existing eligible Postpaid customers – Promotional quota will be reflected in the next bill cycle.
        
18. Who is eligible for these offerings?
    • Newly registered users
    • Mobile Number Portability (MNP)
    • Prepaid to Postpaid (P2P)
    • Existing customers
       
19. What are the eligible plans?

    Base Plan

    MEGA for Business

    MEGA for Business + M Passes

    MEGA for Business + M Plus Passes

    MEGA for Business + L Passes

    MEGA for Business + L Plus Passes

    MEGA for Business +XL Passes

    MEGA for Business + MEGA GB

    Family Line

    Mega Lightning 58

    Mega Lightning 80

    Mega Lightning 98

    Mega Lightning 128

    Mega Lightning 158

    Mega Lightning 188

    Lightning Supplementary Line

    CMP Voice

20. Where can customers register for an eligible 5G postpaid plan?

    Customers can register through the channels below:

    No.	Channel
    1	Celcom bluecube
    2	Celcom Certified Partners
    3	Celcom Ordinary Dealer(s)
    4	Celcom Online Shop
    5	Celcom Contact Center

     

21. Is there a contract for Celcom Postpaid 5G Launch Campaign?

    No, there is no contract for this Campaign.

22. How will customers be informed if they have been provisioned with 5G services?

    Customers who have been provisioned with 5G services will receive an SMS notification. Below are the SMSs which will be sent to customers based on the eligibility of 5G services:

    

     

23. Will customers be charged for using 5G services?

    No, customers will not be charged for using 5G services during the Campaign Period. We advise customers to subscribe to eligible plans and ensure they are using a 5G compatible device with USIM within 5G coverage areas.

24. If customers are currently on MEGA™ Lightning plans, what happens if they switch to MEGA™ Unlimited plans?

    Free Promotional 5G Access will be removed if they switched to MEGA™ Unlimited plans. To enjoy 5G service, we advise customers to subscribe to eligible plans and ensure they are using a 5G compatible device with USIM within 5G coverage areas.

25. What will happen if customers sign up for a device contract during the Campaign?

    Customers will continue to enjoy 5G services as long as they subscribe to eligible plans and ensure they are using a 5G compatible device with USIM within 5G coverage areas.

26. Will customer’s family line enjoy 5G services?

    Yes, customers and their family lines will continue to enjoy 5G services as long as they subscribe to eligible plans and ensure they are using a 5G compatible device with USIM within 5G coverage areas.

27. What do customers need to do if they were provisioned with 5G services but want to disable it?

    They may choose 4G(VoLTE) settings on their phone and disconnect from 5G.

28. What will happen if customers terminate their lines during the promotional period?

    Upon termination, they will be charged for their respective plan on a pro-rated basis, together with any outstanding bill amount. The benefits for the Campaign will be dropped/terminated as well upon the termination of the line.

29. If customers reconnect their line with the same eligible plan for 5G, are they entitled to free promotional 5G access?

    They will continue to enjoy 5G services as long as they are still subscribed to eligible plans. We advise to please ensure you are using a 5G compatible device with USIM within 5G coverage areas.

5G Roaming

30. Can customers use the 5G service while roaming abroad?

    If they can access 5G services in Malaysia, they are eligible to use the 5G service abroad too. All Celcom Roaming Passes are supported by 5G Roaming. Please subscribe to any of the passes to enjoy and ensure customer roaming is with Celcom 5G preferred network operators with selected 5G endorsed devices.

31. Which network operators support 5G Roaming?

    5G roaming service is available in more than 10 countries now! You may find out more at https://www.celcom.com.my/personal/roaming/postpaid. More countries will be added soon so do stay tuned!

USIM & Device

32. What is USIM?

    It is the latest SIM that supports both 4G and 5G once services have been activated.

33. Would customers need to change their existing SIM to enjoy 5G services?

    If they currently have a USIM, no change is required. Otherwise, please perform a change at any Celcom bluecube outlet.

34. How do customers change their SIM card to USIM?

    Please walk into the nearest Celcom bluecube to upgrade to USIM for free (only if the customer’s LOS is more than 1 year).

35. If a customer has an existing 3G/4G device, does the customer need to change to a new 5G device in order to enjoy 5G services?

    Yes, customers need to upgrade to compatible 5G devices to enjoy 5G services.

36. Which devices aren’t 5G compatible?
    • Honor
    • Huawei
    • Nokia
    • Oppo
    • Realme
    • Vivo
    • Xiaomi
    • ZTE
    • Samsung
    • Blackshark
    • Asus
    • OnePlus

    Note: iPhone device is not connectable to 5G at this moment

    For 5G supported devices, refer to this link:

    https://www.digital-nasional.com.my/interactivemap#contmenu1

37. Are there any device setting changes customers need to make on their 5G-compatible device to enjoy 5G services?

    Please perform the following steps: Settings > Connections > Mobile Networks > Network Mode > Select 5G/LTE/3G/2G (Auto Connect)

38. What do customers need to do if they were provisioned with 5G services but want to disable it?

    Perform the following steps: Settings > Connections > Mobile Networks > Network Mode > Select LTE/3G/2G (Auto Connect)

39. How come iPhone 12 and 13 phones are not able to connect to 5G though customers are on Mega Lighting RM128?

    We do not have any information to share at this moment regarding 5G support for iPhone 12, 13, and 14 models, but we will let you know as soon as there is more information.

40. Does the current eSIM support 5G services?

    Yes, the current eSIM supports 5G services.

Terms and Conditions for Celcom Postpaid 5G Launch Campaign (“Campaign”)

Introduction

This Campaign is held by Celcom Mobile Sdn Bhd (Company No. 27910-A) (“Celcom”). By participating in this Campaign, Customers (as defined below) hereby agree to be bound by these Terms and Conditions which shall form an integral part of and to be read together with the general Terms and Conditions relevant to the Customers in respect of this Campaign as published at https://www.celcom.com.my/legal/terms-and-conditions and https://www.celcom.com.my/legal/terms-and-conditions/personal respectively.

In the event of a conflict or inconsistency between these Terms and Conditions and CRF and/or Terms and Conditions of the respective mobile/content service(s), such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these Terms and Conditions (ii) Terms and Conditions of CRF and/or the respective mobile/content service(s).

Customers hereby agree and acknowledge that Celcom reserves the rights to process Customer’s personal data (as defined in the Personal Data Protection Act 2010) in accordance with Celcom’s Privacy Notice made available on Celcom’s website and as amended from time to time.

Duration of Campaign

This Campaign shall continue to be available until further notice issued by Celcom (“Campaign Period”). Any extension or discontinuation thereof shall be subject to the sole discretion of Celcom.

Eligibility

This Campaign shall be applicable to all new and existing active eligible Celcom’s postpaid plan ("Plan") subscribers (hereinafter referred to as "Customer(s)"). For clarity, active line means Customers will be able to make and return calls.

Mechanics

1. This Campaign shall be applicable to the Customers of Celcom’s postpaid plans as follows:

   MEGA for Business

   MEGA for Business + M Passes

   MEGA for Business + M Plus Passes

   MEGA for Business + L Passes

   MEGA for Business + L Plus Passes

   MEGA for Business +XL Passes

   MEGA for Business + MEGA GB

   Family Line

   Mega Lightning 58

   Mega Lightning 80

   Mega Lightning 98

   Mega Lightning 128

   Mega Lightning 158

   Mega Lightning 188

   Lightning Supplementary Line

   CMP Voice

    

2. New or existing eligible Postpaid Customers who are using 5G compatible devices with USIM within 5G coverage areas will be able to enjoy the following offerings (“Offerings”) during the Campaign Period:
   • Free Promotional 5G Access
   • MEGA™ Lightning 188 plan & Mega for Business + XL Pass plan quota will be refreshed:

     Monthly Internet
     Current Quota	Promotional Quota
     120 GB	2 TB

      

   1. New eligible Postpaid Customers - Promotional quota will be reflected immediately
   2. Existing eligible Postpaid Customers – Promotional quota will be reflected in next bill cycle.
       
3. Customers will receive an SMS notification once their Plan is activated with 5G services.
    
4. 5G services will utilise High-speed Base Internet and Add-On Internet allocated under the plan.
    
5. 5G services are not applicable for Unlimited Internet allocated under the plan.
    
6. For Change of Bill Plan (COBP), Internet utilisation will follow the manner stated in Clauses 4 and 5.
    
7. This Campaign is not applicable to MEGA™ Unlimited plans. Offerings under Clause 2 will be dropped if customer switched from eligible plans to MEGA™ Unlimited plans during Campaign Period.
    
8. Customers can disable 5G services via mobile network settings of their smartphone and these steps may vary depending on the model of smartphone.
    
9. In the event where Customers have already activated 5G services, Customers may enjoy 5G Roaming automatically in the areas supported by 5G roaming network operator.
    
10. Customers may need to subscribe to Celcom Roaming pass to enjoy 5G services. All roaming passes are supported by 5G.

General Terms and Conditions

1. Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the Terms and Conditions of this Campaign without prior notice to Customers herein stated and Customers shall be bound to observe, perform and comply with the Terms and Conditions herein and any amendments thereof.
    
2. Celcom’s decisions in any matter in relation to the Campaign shall be final and conclusive. Any request for appeal and review shall not be entertained.
    
3. Celcom shall not be liable for any claim by Customers or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Campaign.
    
4. Celcom disclaims any liability for loss or damage to property, any personal injury or loss of life resulting from or in connection with this Campaign. 
    
5. Customers acknowledge and agree that Celcom reserves the rights to disqualify any participation if Customers are in breach of its obligations or any Terms and Conditions of this Campaign. Notwithstanding the above, Celcom reserves the right to reject any participation or Customers at its sole and absolute discretion without assigning any reason whatsoever.
    
6. Celcom does not take any responsibility in the event Customers are prevented from participating in the Campaign, as a result of certain technical restrictions or other limitations specific or force majeure which include but are not limited to regulatory and/or government directive, act of God etc.
    
7. All photographs, personal information and names submitted, service marks, trade names and trademarks are the property of Celcom.
    
8. Except as expressly mentioned herein, Celcom shall not be responsible for any expenses and cost including out-of-pocket expenses related to or as a consequence of participating in this Campaign.
    
9. In the event any of the provision in these Terms and Conditions are invalid, illegal and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.
    
10. No delay or indulgence by Celcom in enforcing any Terms or Conditions herein shall constitute waiver by Celcom of Customer’s breach of these Terms and Conditions.
     
11. These Terms and Conditions shall be construed and governed by the laws of Malaysia. In case of a dispute, the courts of Malaysia will have exclusive jurisdiction.