Give your business the boost it deserves with Unlimited high-speed and stable Internet at all times. Stay connected at all times and reach new customers with Business Fibre.
Take your pick from our affordable packages.
*1Gbps plan only available in Sabah.
STEP 1
Select your choice
STEP 2
Fill in and submit the form
STEP 3
We will get in touch to process your registration
Fill out the form below with your questions and contact details. We’ll reach out to you soon!
View our FAQ and T&C below.
Celcom Business FibreTM
The Service (as hereinafter defined) is made available by Celcom to the Customer subject to these terms and conditions for the Service (the “Terms and Conditions”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in the Terms and Conditions shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated in accordance with the Terms and Conditions stipulated herein.
By subscribing to the Service, in addition to the Terms and Conditions, you shall be subject to Celcom’s Privacy Policy and Fair Usage Policy which are made available here as amended from time to time. In the event of any inconsistency between the provisions of the Terms and Conditions and the terms and conditions of Privacy Policy and Fair Usage Policy, such inconsistency shall be resolved by giving precedence in the following decreasing order (i) the Terms and Conditions; (ii) Privacy Policy; and (iii) the Fair Usage Policy.
1. Definitions
For the purpose of the Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
"Account" | means an account opened for you with Celcom for subscribing to the Service; |
"Activation" or "Activated" | means the point in time when the Service is activated in Celcom’s System; |
"Agreem25ent" | means the completed Registration Form, the Terms and Conditions and the GTC, including any Addendum and all subsequent amendments and variations to the Terms and Conditions and Addendum; |
"Bill" | means the statement issued by Celcom, in the format as determined by Celcom, to the Customer from time to time in respect of the Service(s) and the term “Bill” shall also include Invoice; |
"Celcom" | means Celcom Mobile Sdn Bhd (Company No. 197601002188 (27910-A)); |
"Celcom Business Fibre™" | means High Speed Internet (HSI) access that uses optical fibre technology offered as part of the Service; |
"Celcom Business Fibre™ Modem" | means the Broadband Termination Unit (BTU) or Optical Network Termination Unit (ONT) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion; |
"Celcom Business Fibre™ Router" | means the Residential Gateway (RGW) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion; |
"Celcom's System" | means the telecommunication system utilized including but not limited to any Celcom Business Fibre™ Router, facility, apparatus, plant, pole, line, wire or cable installed at the Service Address by Celcom for provision of the Service; |
"Credit Limit" | means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time; |
"Equipment" | means the hubs, routers, servers (for Networking purposes), your personal computer (equipped with CD Drive and LAN connection card (NIC)) and conforms to the specifications prescribed by Celcom upon your registration for this Service; |
"Installation" or "Standard Installation" |
refers to the installation of High-Speed Internet (HSI) which includes:
|
"Installation Date" | means the date requested by you in the Registration Form or any other dates available for the supply, delivery, installation, and activation of the HSI at the Service Address; |
"Installation Form" | refers to the Installation Form duly acknowledged by you for Installation to take place and to be completed, which has been accepted and approved by Celcom; |
"Invoice" | means the statement issued by Celcom to the Customer to supplement or as a supplement to the Bill; |
"Registration Form" | refers to the Service Agreement Form (“SAF”) duly completed by you to subscribe to the Service, which has been accepted and approved by Celcom; |
"Service(s)" | means telecommunication services including HSI specifically known as Celcom Business Fibre™ to be provided by Celcom to you pursuant to the Agreement; |
"Service Address" | means the address where Celcom agrees to provide the Services to you; |
"SKMM" | means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission Act 1998; |
"Spam" | means unsolicited electronic messages sent through various communication modes including but not limited to email or instant messaging services regardless of the existence of the prior relationship between the sender and the recipient and regardless of content whether commercial, non-commercial or messages including malicious program and/or content and/or data including unsolicited messages, videos, advertising, marketing or promotional materials; |
"Terms and Conditions" | means this Terms and Conditions for the Service, together with the GTC and the specific terms and conditions of each Service (if applicable) as may be varied or modified from time to time at Celcom’s sole discretion; |
"User" | refers to you or in the case of a company, any person nominated by the company to be the User; |
"Value Added Service" or "VAS" | means additional functions, features or facilities which are currently available or will be made available by Celcom from time to time and maybe subscribed to and/or used by you in connection with the Service to enable you to access and use information, data, content, WAP and other interactive applications and/or services over the Internet and/or intranet; |
"Working Days" | means save for the states of Kedah, Terengganu, Kelantan and Johor, Mondays to Fridays and Saturdays (half day), excluding public holidays, Saturdays (half day) and Sundays. In the states of Kedah, Terengganu, Kelantan and Johor Sundays to Thursdays and Fridays (half day), excluding public holidays, Fridays (half day) and Saturdays; |
"You" or "Your" | refers to the person authorized to use the Service subject to the Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Registration Form. |
2. Period of Agreement
3. Provision of the Service
4. Installation
5. Celcom Business Fibre™ Modem
6. Celcom Business Fibre™ Router
7. Exclusion of Warranties
8. Defective Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router
Defects or discrepancies, in or like an objection to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router shall be reported to Celcom within forty-eight (48) hours of your receipt of the Celcom Business Fibre™ Modem and Celcom Business Fibre Router™, failing which it shall be conclusively presumed that the Celcom Business Fibre™ Modem and Celcom Business Fibre Router were received by you in good condition.
9. Damage to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router
10. Deposit
11. Packages
Plan | Celcom Business Fibre™ 30Mbps | Celcom Business Fibre™ 100Mbps | Celcom Business Fibre™ 300Mbps | Celcom Business Fibre™ 500Mbps | Celcom Business Fibre™ *1Gbps | |
Fee | Published Monthly | RM98 | RM129 | RM189 | RM239 | RM299 |
Internet | Download Speed | 30Mbps | 100Mbps | 300Mbps | 500Mbps | *1Gbps |
Upload Speed | 30Mbps | 50Mbps | 50Mbps | 100Mbps | 200Mbps | |
Quota | Unlimited | |||||
Device | Router | FREE | ||||
Others | Standard Installation Fee | FREE |
12. Additional Service
13. Your Responsibility
14. Celcom's Rights
15. Personal Information
You agree that by executing the Registration Form or by continuing to use the Services, you are giving consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Notice as posted on our website here and Personal Data Protection Act 2010. You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information.
16. Disclaimer
17. Celcom's Liability
18. Content
The Content provided by Celcom via the VAS is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.
19. Billing and Payment Due Date
20. Auto Billing
21. Credit Limit
22. Matters Beyond Celcom's Control
23. Severability and Effect of the Terms and Conditions
If any of the provisions of the Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
24. Governing Law
25. Notices
26. Assignment
27. Indulgence and Waiver
Any failure by Celcom to enforce any terms herein or any forbearance, delay or indulgence granted by Celcom to you will not be construed as a waiver of Celcom’s rights provided under this Agreement.
28. Suspension and Termination
29. Anti-Bribery and Anti-Corruption
You shall comply with Celcom’s Anti-Bribery and Anti-Corruption (“ABAC”) Policy and ABC Terms and Conditions (“ABAC T&C”) as published on Celcom’s website at https://www.celcom.com.my/about-celcom/governance or other uniform resource locator (“URL”) as communicated by Celcom from time to time. Reference to ‘Counterparty’ in the ABAC T&C shall refer to you. In the event of any inconsistency between the provisions of the ABAC T&C and the provisions of the Agreement, the former shall prevail to the extent of such inconsistency.
30. Miscellaneous
What is Celcom Business Fibre™ ?
Celcom Business Fibre™ is a service that provides High Speed Internet (HSI) that uses optical fiber technology offered to businesses. It allows you to enjoy ultrafast internet directly to your computer or via seamless Wi-Fi access anywhere within your office.
Where can I check the coverage area?
You may contact our Account Manager to check the service coverage area. Service coverage areas will increase from time to time. For faster response, please call our contact centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers).
What is the eligibility for subscription?
All Corporate Individual and Corporate Officials are eligible for Celcom Business Fibre™
How do I subscribe to this service?
There are a few alternative channels available. You may subscribe to the service via
How much is the monthly fee?
The following is a list of plans we offer (unless provided otherwise for promotions):
Plan | Celcom Business Fibre 30 Mbps | Ceclom Business Fibre 100 Mbps | Celcom Business Fibre 300 Mbps | Celcom Business Fibre 500 Mbps | Celcom Business Fibre 1 Gbps* | |
Monthly Price | RM98 | RM129 | RM189 | RM239 | RM299 | |
Internet | Download Speed | 30 Mbps | 100 Mbps | 300 Mbps | 500 Mbps | 1 Gbps |
Upload Speed | 30 Mbps | 50 Mbps | 50 Mbps | 100 Mbps | 200 Mbps | |
Quota | UNLIMITED | |||||
Device | Router | FREE AX Router (New Registration Only) | ||||
Mesh Wifi/Add On | NA | FREE | ||||
RM25/month per pair | ||||||
Bundle Solution | GWS Starter/Add On | RM25/ per license | FREE GWS Starter | |||
Contract | 24 MONTHS |
*1Gbps is only available in CTSB- Sabah
Do I have to pay any upfront fee or deposit in order to subscribe to this service?
There is no upfront fee required. A deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid upfront.
How much is the credit limit for each plan?
For the credit limit, please refer to the table below:
Package | Credit Limit |
Celcom Business Fibre 30 Mbps | 250 |
Celcom Business Fibre 100 Mbps | 400 |
Celcom Business Fibre 300 Mbps | 500 |
Celcom Business Fibre 500 Mbps | 700 |
Celcom Business Fibre 1 Gbps* | 850 |
What is the minimum subscription period?
Minimum subscription period is 24 months from the activation date.
Can I convert my account from Postpaid to Prepaid?
Celcom Business Fibre™ account is on a postpaid basis and cannot be converted to a prepaid basis.
Who do I contact for after-sales support and enquiries?
You may call our Customer Service Consultant at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for end-to-end service enquiries on Celcom Business Fibre™.
When can I schedule my installation?
Installation can be scheduled immediately during registration. Installation date may vary depending on the TechXpert’s availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.
What do I have to do to reschedule my installation slot?
Upon receiving the welcome email or SMS, you may call 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) to reschedule the installation slot.
What if I would like to cancel my subscription before the installation takes place?
You may call our Contact Centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for cancellation.
Is there an imposed fee if I were to reschedule my installation appointment?
You will not be charged any fee if you request to reschedule within a minimum of four (4) days prior to the installation date. A rescheduling fee of RM200 will be imposed if you reschedule your appointment within four (4) days of your previously set appointment.
Will I be able to subscribe and enjoy more than the 30Mbps speed plan if I stay in a high-rise premise?
You will be able to subscribe and enjoy more than the 30Mbps plan if you stay in a fibre infra-area. However, in some high-rise areas which is covered by VDSL infra you would only be able to subscribe to 30Mbps plan.
How long is the installation process?
The installation process will take approximately three (3) to six (6) hours depending on premises. You will receive a call from Celcom four (4) days prior to the appointment date to confirm the installation date and time. In the event that you are not reachable, we will deem the appointment confirmed and proceed to inform our TechXpert. Our TechXpert will make a call to you on the day of the installation to arrange for the installation to take place.
How much should I pay for the installation?
Celcom will provide the standard installation for free to all Celcom Business Fibre for Business customers. The standard installation will include 100m of cabling from the nearest fibre distribution point to the BTU/modem inside your office. Only visible cabling (uncovered) inside the premise is considered as a standard installation.
Any variation of the said above will be considered as a non-standard installation and the cost shall be borne by you.
What is a non-standard installation?
A non-standard installation is anything additional from the standard installation provided. This includes concealed cabling, using microduct, behind the wall, over the ceiling or via underground ducts. Such installation request, if any, shall be discussed with the contractor inclusive of the cost. Celcom will not be responsible for the completion or work quality of the non-standard installation.
Will there be any drilling involved and approval needed to enter the building?
There will be potential drilling to connect the service to your office. You will need to approve the drilling and the design of the connection prior to installation in the service installation form. Any building space requiring management approval shall be taken up by the customer.
How do I connect to my Celcom Business Fibre™?
Step 1: Search for your Celcom Business Fibre™ SSID as displayed on the Router, using a computer or a smart device.
Step 2: Select the Celcom Business Fibre™ SSID and enter the security key displayed on the Router.
Step 3: You are now connected. Enjoy your Celcom Business Fibre™ anywhere within your office.
What are the devices that will be installed on my premise?
We will install a Router (RGW) and a Modem (ONT) on your premise.
What is the warranty period for the devices?
The Modem has a warranty period of twelve (12) months. The Router have a warranty period of twenty-four (24) months.
What if my devices are faulty and need a replacement?
You will not be charged for the replacement of the devices during the warranty period due to damages caused by a manufacturing defect. In the event that the device is damaged due to your negligence, you will be charged RM300 for the replacement of the Router and the Modem.
Devices | Device Replacement Charges | |||
Within Warranty Period | Beyond Warranty Period | |||
Incidental | Manufacturing | Incidental | Manufacturing | |
Router (RGW) | RM300 |
FREE replacement (one-to-one swap) |
RM300 | |
Modem (BTU) | RM300 | RM300 |
Can I have my CCTV or other external devices connected to the service?
The service is compatible with selected brands and models of CCTV only. The CCTV must be compatible with a private dynamic IP and the CCTV supplier must be contacted for the configuration. For other external devices, it is necessary that they are genuine and with legal contents to ensure a seamless experience. Celcom will not be responsible for the downgrading of experience if the non-genuine external devices with illegal contents are used.
What will I see in my first bill?
You will see a statement reflecting your monthly pro-ration of the access fee from the date of your activation to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.
How do I pay for my service?
You may make payments at any of our bluecube stores nationwide, our certified partners, business portal, our kiosk services or via online banking services such as Maybank2u or CIMB Clicks.
Can I upgrade my speed?
Not Applicable at the moment.
Can I downgrade my speed?
Not Applicable at the moment.
Can I relocate my service to any other location?
You may request service relocation, subject to the availability of the service at the new location at the rate of RM200 per request.
What if my new location is not within coverage/ not serviceable?
You may request termination of your account, and if you are still within the contract period, your termination fee will be waived provided that you produce an original utility bill with your new location address.
What if I terminate the service within the contract period?
You will be charged early Termination Fee of the remaining months or RM500, whichever is higher.
Where can I terminate the service?
For the time being, termination can only be done by calling our Customer Service Consultant at 1111 (for Celcom customers) or +6019-6011111 (for Non-Celcom Mobile).
If I terminate the service before the contract ends, do I need to return the device(s)?
You are only required to return the Modem (BTU/ONT), as all other devices belong to you. Our TechXpert will arrange to collect the Modem from your premise, and if you fail to return the Modem, you will be charged a fee of RM500.
What do I need to do if I want to terminate the service?
Our Customer Service Consultant will advise you to settle the outstanding payment (if any) and arrange for collection of the Modem (if required). Upon collection of the Modem and settlement of the outstanding bill, or in the case of Modem not being required to be returned or there is no outstanding bill, our Customer Service Consultant will complete the termination order and you will receive your final bill in the next bill cycle.
What are the offerings for the Celcom Business Fibre™ for Business 30Mbps, 100Mbps, 300Mbps, 500Mbps & *1Gbps?
Plan | Celcom Business Fibre 30 Mbps | Celcom Business Fibre 100 Mbps | Celcom Business Fibre 300 Mbps | Celcom Business Fibre 500 Mbps | Celcom Business Fibre 1 Gbps* | |
Monthly Price | RM98 | RM129 | RM189 | RM239 | RM299 | |
Internet | Download Speed | 30 Mbps | 100 Mbps | 300 Mbps | 500 Mbps | 1 Gbps |
Upload Speed | 30 Mbps | 50 Mbps | 50 Mbps | 100 Mbps | 200 Mbps | |
Quota | Unlimited | |||||
Device | Router | FREE AX Router (New Registration only) | ||||
Contract | 24 MONTHS |
Is there a contract period for the Celcom Business Fibre™ plan?
Yes, there will be a 24 months contract period for Celcom Business Fibre™
Google Workspace Business Starter : Celcom Business Fibre™
1. What is Celcom Office Google Workspace?
Celcom Office Google Workspace (Google Workspace) is a suite of web-based productivity and collaboration tools, designed for business use. It lets you access all of Google's productivity tools - including its office apps Docs, Sheets and Slides - all in one place.
Like many SaaS offerings, it's a subscription service with multiple pricing tiers to fit different organizations' needs.
2. What are the features of Google Workspace?
Description | Business Starter | Business Standard | Business Plus | Enterprise |
User Maximum | 300 Users | 300 Users | 300 Users | 300 Users |
Custom & secure business email | ✓ | ✓ |
✓ (+eDiscovery, retention) |
✓ (+eDiscovery, retention, S/MIME encryption) |
No of participants video meetings | 100 | 150 |
250 (+recording attendance tracking) |
250 (+recording attendance tracking, noise cancellation, in-domain live streaming) |
Cloud storage per user | 30GB | 2TB | 5TB | Unlimited |
Security & mgmt. controls | ✓ | ✓ | Enhanced security and management controls, including Vault & advanced endpoint mgmt. | Advanced security, mgmt. & compliance controls, including Vault, DLP, data regions & enterprise endpoint mgmt. |
Standard support | ✓ | Standard support + (paid upgrade to enhanced support) | Standard support + (paid upgrade to enhanced support) | Enhance support (paid upgrade to Premium Support) |
3. What are the features of Celcom Business Fibre™ Bundle with Google Workspace?
Celcom Business Fibre 30Mbps | Celcom Business Fibre 100Mbps | Celcom Business Fibre 300Mbps | Celcom Business Fibre 500Mbps | Celcom Business Fibre *1Gbps |
RM98 | RM129 | RM189 | RM239 | RM299 |
NA | + Google Workspace Business Starter | +Google Workspace Business Starter | +Google Workspace Business Starter | + Google Workspace Business Starter |
4. How do I subscribe to this service?
The Google Workspace Business Starter is included into the Celcom Business Fibre™ 100Mbps, 300Mbps, 500Mbps and *1Gbps plan registration
For Celcom Business Fibre™ 30Mbps, Google Workspace Business Starter can be added on upon NEW registration only
5. What is the offer for Add on Google Workspace Business Starter?
Google Workspace Business Starter can be subscribe by Celcom Business Fibre™ 30Mbps customers at RM25 per license for 24 months upon NEW registration ONLY. The charges will be included in the monthly bill.
6. What will happen if I upgrade or downgrade my current plan?
*For customers with a bundle Google Workspace Business Starter (100Mbps, 300Mbps, 500Mbps and *1Gbps plan), any active Google Workspace Business Starter contract will be terminated if you are downgrading to any plan lower than 100Mbps. An early termination penalty will be imposed.
*For customers who have already subscribed to Google Workspace Business Starter (30Mbps plan) upon new registration, the offer shall be carried over to the new plan.
7. How can I subscribe to other Google Workspace Business Offering?
8. What are the benefits of using Google Workspace?
9. Is there any contract period for Google Workspace?
Contract Offering is dependant on the Plan that you subscribed to. All plans are subjects to 24-months contract.
10. Is there a minimum number of user license subscriptions required?
No, there's no minimum number of subscriptions required.
11. How to terminate the service?
Contact your dedicated Account Manager (AM) and Celcom SMB Partners
Call Us
12. Is internet access required for Google Workspace?
Internet access is required to install and activate all Google Workspace and to manage your subscription account. Internet connectivity is also required to access Google Workspace services, including email, conferencing, and other services.
13. Can Google Drive do real-time online collaboration?
Yes, Google Drive can do real-time online collaboration. The easy sharing of files is one of the most important features when it comes to collaboration. You can share them quickly and have content control. It allows you to restrict unauthorized file access when sharing, for example, password protected links, permission settings, expiry dates, etc.
14. If my Google Workspace account gets suspended or terminated, will that also delete all the files in my Google drive shared with other?
It is depending the way sharing works. If you are giving the other users access to the data inside your Google Drive (instead of the copies of your data), the links to the data that you shared with other users are not accessible upon your account suspension or termination.
If you decide to cancel your Google Workspace subscription, you can download your data and save it to another location.
15. How do I change my Google Workspace's password?
You can visit Google Support Centre at https://support.google.com
16. How does payment work?
You are invoiced monthly based on the package you subscribed.
17. Who can I call if there are enquiries or complaints?
You can call their Celcom Account Manager, Celcom Business Partner/dealer of Celcom customer support at 019 601 1111, or if there are enquiries on Google Workspace products, you may contact Google directly at the Google Support Centre at https://support.google.com
18. Before subscribing to Google Workspace, are there any other terms and conditions that I need to know of?
By having Google Workspace, customers are bound to the Specific Terms And Conditions For Celcom Office Google Workspace
Mesh Wi-Fi : Celcom Business Fibre™
1. What is Celcom Mesh Wi-Fi?
Celcom Mesh Wi-Fi is a mesh enabled router for expanding your office Wi-Fi coverage while reducing weak signal spots and dead zones. It utilizes the mesh technology to expand your office Wi-Fi and covers locations with a weak Wi-Fi signal. And with its simple setup, it only takes a few minutes to get connected!
2. Who is eligible to purchase the Celcom Mesh Wi-Fi?
New Celcom Business Fibre™ customer
3. What plans are eligible to sign up for Celcom Mesh Wi-Fi?
You may subscribe to any of the following plans:
Package | New Registration | Add On Purchase |
Celcom Business Fibre 30 Mbps | Yes | NA |
Celcom Business Fibre 100 Mbps | Yes | NA |
Celcom Business Fibre 300 Mbps | Yes | NA |
Celcom Business Fibre 500 Mbps | Yes | NA |
Celcom Business Fibre 1 Gbps* | Yes | NA |
4. What is the offer for Mesh Wi-Fi?
Celcom Mesh Wi-Fi can be purchased by Celcom Business Fibre™ customers at RM25 per pair (2 units) for 24 months upon NEW registration ONLY. The charges will be included in the monthly bill.
5. What are the requirements to use Celcom Mesh Wi-Fi?
You need a Celcom Business Fibre™ internet connection.
6. How do I purchase Celcom Mesh Wi-Fi?
Only for Celcom Business Fibre™ new customers. The purchase can be included into the Celcom Business Fibre™ plan registration. The Mesh Wi-Fi will be installed by our TechXpert during Celcom Business Fibre installation.
7. How do I install the Celcom Mesh Wi-Fi devices?
Our TechXpert will install the devices for you during Celcom Business Fibre™ installation.
8. Is the Celcom Mesh Wi-Fi installation free?
For new customers, the Mesh Wi-Fi will be installed free of charge during the Celcom Business Fibre™ installation.
9. What will happen if I upgrade or downgrade my current plan?
10. Is there a contract period for the Celcom Mesh Wi-Fi?
Yes, there will be a 24 months contract period. The contract also applies to the free Celcom Mesh Wi-Fi received for Celcom Business Fibre™ 300 Mbps, 500Mbps and *1Gbps plans.
11. How many Celcom Mesh Wi-Fi devices can I purchase?
You can purchase a maximum of 2 sets for the Celcom Mesh Wi-Fi. You could also receive another 1 set for free if you subscribe to the 300Mbps. 500Mbps and *1Gbps plan upon new registration only.
12. By purchasing Celcom Mesh Wi-Fi, are there any other terms and conditions that I need to know of?
By having Celcom Mesh Wi-Fi, customers are bound to the general terms and conditions of Celcom Business Fibre™.
13. What are the key technical specifications of the Celcom Mesh Wi-Fi devices?
The TP-Link Deco X20 is a powerful AX1800 wireless Mesh device with OFDMA & MU-MIMO feature supporting Wi-Fi 6 (802.11ax) on both 5GHz (1201 Mbps) and 2.4GHz (574 Mbps). It also has a band steering feature which automatically selects the best and fastest available connection for each of your in-office devices so you can stream music and videos on more devices in more locations.
14. How is the Celcom Mesh Wi-Fi different from a Wi-Fi range extender?
Celcom Mesh Wi-Fi is optimally positioned to deliver ultra-reliable, long-distance Wi-Fi coverage for indoors and outdoors using Seamless Session Transfer Technology. This allows devices to maintain connectivity when roaming between Wi-Fi networks. Moving from the car garage to the backyard patio with no loss in performance. Unlike traditional WiFi range extenders, it expands the wireless network coverage, without reducing the speed and impact of the overall Wi-Fi performance.
15. How many Mesh devices do I need?
Here are guidelines based on office size or layout:
**Other factors such as physical obstructions or office layout may impact your Wi-Fi signal.
16. How should I set up the Celcom Mesh Wi-Fi devices?
To set up your Celcom Mesh Wi-Fi network, download TP-Link Deco app from the Google Play or Apple App Store and follow the steps on the app. For details, please refer to the installation guide.
17. If I use other routers which are not provided by Celcom, will the Celcom Mesh Wi-Fi device work?
Yes, it is compatible with all types of routers.
18. Where should I place my Celcom Mesh Wi-Fi device?
Do not place the Celcom Mesh Wi-Fi device on the floor and always keep it away from walls or big metal objects. Do identify any weak signal locations. You may also use the Deco app to locate and fix weak Wi-Fi locations as you place additional Mesh devices.
19. Can I use a LAN network cable to connect the device to a network port on a PC/Laptop?
Yes, but only LAN network cable rated CAT5E and higher can achieve the maximum performance. It is advisable to use the cable supplied in the box.
20. Do I need to switch off the Wi-Fi in my own router?
Yes, it is necessary to switch off the Wi-Fi in your main router to enjoy the seamless Wi-Fi feature of the Mesh device.
21. How do I change the SSID or Wi-Fi name?
You can change the SSID or Wi-Fi name by using the TP-Link Deco app.
22. What do I do if my connection is showing that it is offline?
An offline connection can be caused by many things. Here are a few simple steps to follow to resolve this problem:
23. What is the warranty period for Celcom Mesh Wi-Fi device?
The device warranty period for Celcom Mesh Wi-Fi is 24 months.
24. If I have issues with my Celcom Mesh Wi-Fi device, who do I contact to get it fixed?
Please call Technical Support at +6019-6011111 (for non-Celcom customers) or 1111 (for Celcom customers).
25. What if my Celcom Mesh Wi-Fi device is deemed faulty and needs replacement?
Celcom TechXpert will do an on-site troubleshooting to determine if your product is defective. If it is, a Celcom Mesh Wi-Fi faulty replacement will be carried out by our TechXpert.
26. What happens if the Celcom Mesh Wi-Fi device provided by Celcom becomes faulty due to manufacturer defects?
The Mesh Wi-Fi device which we provided are covered by a limited warranty during your contract period. You will not be charged for the Mesh replacement; hence no cost shall be paid directly to Celcom TechXpert.
27. What happens if the Celcom Mesh Wi-Fi device provided by Celcom is damaged, or lost during my contract period?
Any loss or damage (physical damage, water damage, lighting strike, or burned) due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.
**However, if the Mesh unit is damaged, you will be offered with an outright replacement option at RM300/unit, this fee will be reflected in your next bill.
28. What is the swap policy for Celcom Mesh Wi-Fi device?
You are entitled to have a single Mesh device replaced only if the Mesh unit experiences major failures and fails to be acceptable, rather than swapping the whole complete set (twin-pack).
29. What will happen to the Celcom Mesh Wi-Fi device after the 24 months warranty has ended?
You will obtain ownership for the Mesh device upon expiration of your contract period. Failures due to manufacturer defects will no longer be covered by Celcom.
30. What will happen to my Celcom Mesh Wi-Fi devices if I terminate my service before my contract term ends or if my contract expires?
You may keep the devices you purchased regardless of early termination or contract expiration. Early termination charges for Mesh Wi-Fi will be imposed if the contract is terminated before expiry date.
31. What is the penalty or the early termination charge for Celcom Mesh Wi-Fi?
The penalty or early termination fee is the accumulated amount of remaining months in the contract from the device’s recommended retail price (RRP).
32. How much is the recommended retail price (RRP) for Celcom Mesh Wi-Fi devices?
The RRP is RM868.