Enhance the safety and security of your business

The innovations in smart safety & security are sure to bring your business to the next level and grant peace-of-mind. With thermal cameras to detect fever on humans, surveillance cameras with facial recognition for criminal detection and other offences, enhanced geo-fencing of vehicles for trespassers and seamless counting of passengers, among many other solutions, it's safe to say securing your business has never been easier. 

Remote monitoring

Securely and remotely monitor your facility, anytime, anywhere.

Managed Solutions Story Telling 1
Managed Solutions Story Telling 2

Simple and effective

Surveillance has never been simpler with facial recognition, geo-fencing and more.

Always notified

Detect crime and related events with enhanced surveillance cameras, real-time technology, and notify officials quickly.

Managed Solutions Story Telling 3
Managed Solutions Story Telling 4

Cost effective

Enjoy large savings on manpower cost and increased efficiency.

Security at its best

Keep track of and prevent loss of critical company assets.

Managed Solutions Story Telling 5

FAQ & Terms and Conditions

What is Business Portal?
An online Self-Service Portal provided by Celcom to Celcom Corporate Clients Person In Charge (PIC) to manage their First Business and Business Allshare’s corporate lines at any time and everywhere.

What are the services available in the Business Portal?
We provide the following services for the PIC to manage the company corporate lines:

  • View Account Profile 
  • View/Change Billing Address
  • View Allshare Data and Allocate to Member 
  • View Billing Details & Online Payment
  • Subscribe Auto Billing
  • Download Bill (PDF)
  • View Transactions & Payment History
  • Manage Credit Limit
  • Manage SIM Card
  • Request Call Bar/Call Release
  • Manage Add On services
  • View PUK
  • Tracking Service and Order Request 
  • Raise General Inquiry and Complaint

Who can register Business Portal?
The PIC of a business company with an active corporate line registered either with Celcom First Business or Allshare plans.

How do I register for a Business Portal account?
First, you must be the PIC of your company with an active corporate line registered under your company’s BRN and have registered your official email address with Celcom. If you have not done this, please contact your respective Business Dealer/Account Manager or dial 1111/+60196011111 for further support. 

Next, visit Business Portal website at https://businessportal.celcom.com.my click "Register Now" button and follow the simple instructions to complete your registration.

What if the PIC wants to register Business Portal but does not have Celcom Corporate Mobile Number?
It is a compulsory for the PIC to have a Celcom Corporate Mobile Number for company’s account validation purposes.

Can I change the PIC?
Yes, you can change the PIC. Kindly email to us the Letter Of Authorization (LOA) from your company to acknowledge the new PIC with the following credentials and send to ech@celcom.com.my 

  • The New PIC Name
  • NRIC/Passport Number
  • Mobile number (registered with Celcom corporate mobile number)
  • Email Address.

What is the minimum system requirement to access to Business Portal?
Business Portal can be accessed via web browser. We recommend:

  • Firefox version 27 and above or
  • Google Chrome version 32 and above.

I cannot register to Business Portal. Why?
There could be 3 possible reasons:

  1. Your mobile number is not registered under Celcom corporate account.
  2. Your mobile number and billing account number are not matched.
  3. Your “TAC” has expired.

Please contact Celcom Careline 1111/+60196011111 for further support

What are the services available in the Business Portal?
We provide the following services for you to manage your corporate lines:

  • View Account Profile 
  • View/Change Billing Address
  • View and Allocate Celcom Business Allshare Data to Member 
  • View Billing Details
  • Make Online Payment
  • Subscribe Auto Billing
  • Download Bill (PDF)
  • View Transactions & Payment History
  • Manage Credit Limit
  • Manage SIM Card
  • Request Call Bar/Call Release
  • Manage Add On services
  • View PUK
  • Change/Reset Password
  • Tracking Service and Order Request 
  • Raise General Inquiry and Complaint

What is Celcom Business package?
Celcom Business is an exclusive package offered to Companies where they will enjoy the flexibility to share or allocate quota limit to each of their members. All members will enjoy Unlimited Calls and SMS to All Networks.

What are the benefits of Celcom Business?
Companies that sign up to this packages will enjoy flexibility on following:

  • SIMPLE
    • Choose any of 3 Celcom Business Data Sharing plans that fit your Business needs and enjoy Unlimited Calls and SMS without worrying on Monthly Bill
  • FLEXIBLE
    • Choose plan to “Auto Sharing” or “Auto Allocation” it to all employees, all the flexibilities on you. Minimize data wastage and increase productivity
  • EXPANDABLE
    • No headache, you can simply upgrade to bigger plan or Add On unlimited additional lines as your business grow
  • CELCOM BUSINESS DEVICE SUBSIDY
    • Utilize Celcom Business Device Subsidy. Increase your saving for smartphone or other device purchase or to pay your penalty contract
  • CONTROL
    • Monitor and manage your team’s usage via Dedicated Portal anytime, anywhere

What are the Celcom Business plans key features?
The Celcom Business plans will carry the key features with unique element: -

  • Sharable, Flexibility and Expandable element
  • Easy access portal and application for administrator to monitor account
  • Add on feature for VAS and Business Solution
  • Intersharing data across Allshare Plans

 

Who are the target customers?
This package is open to ALL New, MNP, CRP (Change Rate Plan), P2P (Prepaid to Postpaid) and TOS (Transfer of Subscribership) customers under Corporate Official Account only.
All companies subscribed to a Celcom Business package(s) will have an account created according to the information indicated in the Registration Form. An email will be sent to the Account Administrator’s email (as indicated in the Registration Form) for account activation.

No Segmentation Segment Code Corporate Official Account Only
1 Government/GLC 30
2 MNC 20
3 SME/SMI (VAPs and DSF) 40
4 SME/SMI (CXP) 52

 

What are the offerings?

  • Celcom Business comes with three (3) types of packages for company to choose based on their Company’s preference.
  • Company can also subscribe for Add On Internet, Add On IDD, Roaming bundles and Business Solution products within billing cycle
Package Details Celcom Business 
AllShare Gold
Celcom Business
AllShare Gold Plus
Celcom Business
AllShare Platinum
Monthly Commitment RM 490 RM 2,300 RM4,500
Monthly Internet (4GLTE Speed) 180GB 850GB 1700GB
Free Calls (ALL Networks) Unlimited Calls
SMS (ALL Networks) Unlimited SMS
FREE Number of Lines 5 Lines 25 Lines 50 Lines
Subsequent Internet Throttled @ 64Kbps and up to 15GB per SIM and blocked after
depletion of quota
Video Call (to All Network) 15sen per minutes
MMS (to All Network) 15sen per MMS
Auto Sharing (Shareable feature) FOC
This is a default feature and treat as a hard bundle component
with the package
Auto Allocation feature FOC
The company’s Account Administrator can control and allocate Celcom Business data allocation with any quota allocation, so long as the total allocated quota is not higher than the total subscribe quota
Penalty per Account (Reducing Balance) RM2,500 RM40,000 RM40,000
Penalty per Lines x No of Lines
for Add On Line RM70 comes with Unlimited Calls & SMS + 10% Device Subsidy + 5GB Data only
(Reducing Balance)
RM180 RM180 RM180
Penalty for Add On Line RM20 N/A N/A N/A
Credit Limit for Group Credit Limit +
Parent (GCL)
RM8,000
(RM5,600 + RM2,400)
RM30,000
(RM15,600 + RM14,400)
RM56,500
(RM27,100 + RM29,400)
Credit Limit for Member Level –
default Credit Limit
RM2,400
(RM600 x 4 Lines)
RM14,400
(RM600 x 24 Lines)
RM29,400
(RM600 x 49 Lines)
Credit Limit for Add On Line RM70
(members level)- default credit
RM600
Credit Limit for Add On Line RM20
(members level) – default credit
RM600
Note: - If any of the Lines are terminated, the Group CL + Parent will automatically be reduced by the said line’s CL
Contract 24 months
Credit Treatment Code (CTC)
(Barring is at 60 days ageing or Credit Limit, whichever comes first)
43
Servicing Code/VIP Code VIP 4
Upfront Payment Upfront payment to be waived for ALL Segments under
Corporate Official (Segment 40,52,20,30)
ADD ON VAS
Add On Line RM70 per line
(Unlimited Calls & SMS: additional 5GB data + 10% Total Subsidy)
RM20 per line
(Sharing Data only, No voice or SMS service)
Add On Internet

20GB @ RM200
One Time or Monthly Charges

50GB @ RM500
One Time or Monthly Charges

International Roaming
Note: - Only Account Administrator Can Add On this features
Celcom Passport 1-Day Calls & SMS Pass
RM38 per day

√ Unlimited Internet more than 160 countries
Celcom Passport 1-Day Internet Pass
RM18 per day

√ Unlimited Calls & SMS ASEAN countries
Celcom Passport 7-Day 3-in-1 Pass
RM138 for 7 days

√ Unlimited Calls & SMS 3GB Internet over 37 countries
Add On Solution
(Please refer Q37. For more details, offering)
SAFEPAY mPOS
Cloud Secure
BUSINESS PORTAL
Free access to Business Portal
*For Company Person in charge (PIC) to manage Corporate Lines via an online portal

Is an online Self-Service Portal provided by Celcom to Corporate Clients Person In Charge (PIC) to manage their First Business and Business Allshare’s corporate lines at any time and everywhere. 

Business Portal provides two types of access i.e. as an Administrator or as a Business PIC. 

Administrator:  Person in Charge (PIC) of the company, who needs to manage overall accounts under company BRN.

Business PIC:  Person in Charge (PIC), who needs to manage Individual Master Account of the Celcom Business AllShare™ plan. Each Master account will need different email address for Business Portal registration.


Important Notes:
  • Price displayed do not include 6% SST and 6% SST will be charged in the bill
  • VAS purchases e.g. Add On, Content (CMT / Games / Apps), IDD, roaming Usage etc are not included in Usage commitment policy.
  • Unlimited Calls & SMS to all networks applies to domestic usages only (excluding, video calls, calls to numbers with special charges e.g. 1-300/1-800/600, 121, TM100, 1MOCC, IDD calls to Singapore & IDD/border calls to Brunei
  • Standard person-to-person calls or texts and not for any commercial and/or non-personal usage.
  • Non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity we are consider to be non-standard usage.
  • Hybrid CUG ID features must be drag into Celcom Business Plan upon registration to enable free call among company/colleagues

What does Unlimited Calls and SMS mean?
With this package, you can make unlimited domestic calls and SMS to any Celcom number as well as to any other local mobile operators and fixed line numbers. However, it does not include video calls, special numbers and toll free 1-300/1-800/600 number calls

Can customer use his Unlimited Call & SMS and Internet allocation while roaming?
No. Call & SMS and Internet allocation are applicable for domestic use only (within Malaysia).
Call & SMS and Internet while roaming will be chargeable on top of customer monthly commitment at roaming charges

What are the call block charges for Video Calls?
The call block is 30 seconds per block.

What happen if customer does not fully utilize his Internet allocation?
If customer does not fully utilize his Internet allocation, the balance will be forfeited.

If monthly Internet allocation is not fully utilized, can it be carried forward?
No. The allocated Internet quota allocation cannot be carried forward. It will be automatically forfeited upon completion of a bill cycle. This applies to Add Ons Internet Bundles as well.

In the event that customer’s usage had exceeded allocated Internet quota before end of billing cycle, can customer add on quota?
Yes, Account Administrator of the Company can add more Internet quota via Business Portal at certain fee.

What happens if customer fully utilizes the Internet allocation within billing cycle?
Customer can still enjoy the Internet access at 64kpbs caps at 15GB. Internet quota will be refresh in next bill cycle. To continue enjoying the data service at better speed and limit, Account Administrator of Company can purchase Add On.

How can customer check how much customer have used for Internet allocation?
Customer can check the internet allocation and usage (parent level and member level) via Business Portal. For member line, customer can also check the Internet usage via type Bal Status and send to 28882

e.g.

If company choose “Auto Sharing” feature, company will receive this SMS Notification RM0: XX MB/GB, Sharing Quota Used: XX MB/GB, Expiry: dd/mm/yyyy, Throttled/Blocked: NO. As of dd/mm/yyyyy
If company choose “Auto Allocation” feature, company will receive this SMS Notification RM0: XX MB/GB, Allocate Quota Used: XX MB/GB, Expiry: dd/mm/yyyyy, Throttled/Blocked: NO. As of dd/mm/yyyyy

Will customer be getting any SMS notification on usage utilization at Parent Level and Member Level?
Yes, there will be messages sent to the Account Administrator and Member lines. The Account Administrator will receive messages either via email or SMS on the group quota status and usages. Member lines will receive a notification via SMS on the quota limit set by the company, quota balance and usages

Usage Reminder SMS
Internet 70% 100%

Customer do not want to receive any promotional SMS notification. How does customer cancel it?
Unfortunately, unlike other promotional SMS’ selling services and products, the SMS notification is intrinsically part of the service and cannot be cancelled

Does Person in Charge of Company receive any SMS notification if customer subscribe to “Add On”?
Yes.

How can customer check usage for Celcom Business?
Customer can check usage for Celcom Business in totality and by mobile number via

  1. Account Administrator can manage and monitor the usage via Business Portal
  2. Member line can check balance of usage vis SMS: Send ‘BAL STATUS’ to 28882

Does Celcom Business package come with a minimum term of contract?
Yes, all Celcom Business packages are required to be active for a minimum period of 24 months.

 

What is an Auto Sharing feature?
This feature is a default component that has been built into all Celcom Business packages. The charges for this feature is FOC.
Upon registration, if company did not subscribe for “Auto Allocation” features the allocation of Internet will be parked at “POOL SHARING Bucket”. (It will be based on first come first serve basis) Account Administrator can change the treatment which is from Auto Sharing to Auto Allocation via Business Portal

If I subscribe any different box plan can I share data with others box plan? 
No

 

What is an Auto Allocation feature?
Upon registration, if company subscribe for “Auto Allocation” feature, the allocation of Internet for each package will be done by Account Administrator of the company. The Account Administrator can control and allocate Celcom Business Internet allocation with any quota allocation, as long as the total allocated quota is not higher than the total subscribe quota. Account Administrator can manage this via Business Portal

As an Account Administrator for Celcom Business, can I control my Internet allocation of my members?
Yes, you can control and allocate Celcom Business Internet allocation with any quota allocation, so long as the total allocated quota is not higher than the total subscribe quota. You can manage this via Business Portal

What does Usage limit mean?
Usage Limit is a limit of data that the company’s Account Administrator allocates to member lines, once the shared or allocated line usage hits the usage limit, its data browsing experience will be throttled. (The data usage speed will be throttled down to 64kbps upon full utilization of the Internet Quota, capped at 15GB).

I have set a usage limit for my member lines, can I increase / decrease the usage limit?
Yes, as an Account Administrator of company, you can increase or decrease the usage limit of your user line via Business Portal. This will reflect immediately (real-time).

Can my member lines set or change their own usage limit?
No, only the company’s Account Administrator can set the Usage Limit. Member lines can only view their usages.

 

What is Intersharing Data?
This feature will give companies flexibility to share available monthly Internet quota balance across any active Business AllShare Plans within the same BRN.

How does this features works?
This features enable the Administrator to transfer data from one master account to another master account within same BRN. 

Once data been transferred to respective Master Account, the Celcom Business PIC of that account will be able to allocate data to the member.

** Only Administrator (Companies PIC) are allowed to subscribe this features.

Access Type

Administrator:  Person in Charge (PIC) of the company, who needs to manage overall account under company BRN.

Celcom Business PIC:  Person in Charge (PIC), who needs to manage Individual Master Account for Celcom Business AllShare™ ONLY. Each Master account will need different email address for Business Portal registration.

How can I subscribe to this feature?
This features is only available thru Business portal only. 

What type of data I can share across the AllShare Plan?
This is only applicable to the monthly internet quota. The donor should have sufficient monthly internet data balance before proceed with Intersharing Data features.

Data quota from Add On Internet is not applicable.

How many times the Administrator can transfer the data?
No Limit.

Is there any history of the Intersharing Data transaction shown in the portal?
Yes. Portal shall display the summary of the latest transferred/received data as a net amount for the transaction within a bill cycle. 

You will find that the net amount potentially display as a negative or a positive value. 

If negative value e.g. -150 GB means you have donated more than you have received in the current month of bill cycle. Positive value e.g. 230 GB means if you have received more than you have donated in the current month of the bill cycle.

How much do I need to pay to enjoy this Intersharing Data features?
FOC until further notice.

Does Add On Line RM70 and Add On Line RM20 entitled to this features?
Yes it does. Add on lines will need to tie with Individual Master Account. 
Administrator will transfer the data to any Master Account using Intersharing Data features.  PIC will do the allocation of data quota to the member.

Example: Allshare Gold data quota 180GB + (2 x Add On Line RM70=10GB) = Data Quota 190GB.

 

What are extra benefit that customer get from subscription of Add On Line RM70?
Customer will get extra benefit from subscription to Add On Line RM70 such as: -

  1. This line will get Unlimited Calls, SMS + Extra 5GB Internet + 10% Total Device Subsidy
  2. Additional Device Subsidy per line

Note: Add On Line RM20 is for sharing poll data only with No voice or SMS service.

Can customer add more lines to his/her Celcom Business?
Yes, customer can add unlimited number of lines depending on the package that has been chosen;

Usage Reminder SMS
Add On Line RM70 
Unlimited Calls & SMS:
Additional 5GB data + 10% Total Subsidy.
Note: -
  • the additional 5GB Internet will be parked at Parent level and can be share with all members
RM70/Line
Add On Line RM20
Data Only Plan:
Sharing pool data only. No voice or SMS service
 
RM20/Line

Can my member lines add more lines for his/her Celcom Business?
No, only the company’s Account Administrator can add more lines

Will additional lines enjoy same benefit as complimentary line in Celcom Business?
Yes, all additional lines can enjoy sharable quota as per complimentary lines in Celcom Business.

 

What is Add On Internet?
Add O Internet is for customers who need extra internet quota.

Can customer purchase existing Max Up 100MB/500MB/1GB/5GB in the market?
No.

Where can customers purchase Add On Internet?
Customers can purchase Add On via Business Portal.

Can my member lines purchase Add On Internet?
No, only the company’s Account Administrator can purchase Add On Internet

What happens if customer do not fully utilize the Internet quota?
Any unused internet quota will be forfeited upon the end of billing cycle.

What are packages offered for Add On Internet?

Package Name Price Internet Quota Charges Treatment
Add On 20GB RM200 20GB One Time or Auto Recurring
Add On 50GB RM500 50GB One Time or Auto Recurring

 

What are Business Solutions to be offered for Celcom Business?
Below are the Business Solutions to be offered for Celcom Business.

Business  Descriptions
SAFEPAY mPOS Celcom SAFEPAY mPOS is a mobile POS that offers businesses an affordable yet secure way to manage electronic card payments using their smartphones and tablets. Celcom SAFEPAY mPOS pairs with a mobile device via Bluetooth and a dedicated app installed in the smartphone performs the card transaction.
 
Payment Scheme MDR rate
VISA / MASTER 1.3%
MyDebit 0.5%

Celcom Community link
Cloud Secure Cloud Secure is a cloud-based IT security system with the capability of filtering the entire data stream on mobile devices which is independent of the operating system; and the service does not require any software or apps installation. This solution protects businesses through our mobile network from external threats e.g. malware and unwanted or illegal content.
 
Package Monthly Fee
Cloud Secure - per license RM4.99

Celcom Community link

 

What is Add On IDD?
Add On IDD is for customers who need to make IDD call with discounted rate.

Where can customers purchase Add On IDD?
Customers can purchase Add On IDD via Business Portal.

Can my member lines purchase Add On IDD?
No, only the company’s Account Administrator can purchase Add On IDD

What are packages offered for Add On IDD?

Package Name Price Discount Value Charges Treatment
Add On IDD RM100 RM100 10% Auto Recurring
Add On IDD RM200 RM200 20% Auto Recurring

Can customer un-subscribe the Add On IDD?
Yes, only the company’s Account Administrator can un-subscribe the Add On IDD

What happen if total IDD usage is more than the Add On IDD commitment fee?
The customer must pay the IDD usage which is more than the Add On commitment fee and the customer will still enjoy the IDD with discounted rate.

What happen if total IDD usage is less than the Add On IDD commitment fee?
The customer must pay the full amount of the Add On commitment fee.

What is credit limit for Celcom Business?
Celcom Business package will have two (2) types of Credit Limit which is: -

  • Group + Parent Credit Limit
    • This Credit Limit is derived from total cumulated Credit Limit of each members
  • Member Credit Limit
    • This is a default credit limit for each member

 

What is the credit limit details for each plan?

Package Details Celcom Business
Allshare Gold
Celcom Business
Allshare Gold Plus
Celcom Business
Allshare Platinum
Credit Limit for Group Credit Limit + Parent
(GCL)
RM8,000
(RM5,600 + RM400)
RM30,000
(RM15,600 + RM2,400)
RM56,500
(RM27,100 + RM4,900)
Credit Limit for Member Level – default Credit
Limit
RM2,400
(RM600 x 4 Lines)
RM14,400
(RM600 x 24 Lines)
RM29,400
(RM600 x 49 Lines)
Credit Limit for Add On Line RM70
(members level) - default credit
RM600
Credit Limit for Additional On Line RM20 (members level) –
default credit
RM600

What is the treatment of Credit Limit for Celcom Business package?
If Group + Parent credit limit is hit but individual member credit limit is not hit, then the entire plan is barred.
If Group + Parent credit limit is not hit, but individual member credit is hit, then only the particular member is barred.


Celcom Business Allshare Gold
E.g. Celcom Business Allshare Gold & activate all Complimentary Line

Scenario 1: - Treatment for “Complimentary Lines”

Celcom Business

Celcom Business Allshare Gold Price (RM) Credit Limit (RM)
Parent (Admin) + Group Plan Credit Limit Complimentary 5600
Member 1 Complimentary 600
Member 2 Complimentary 600
Member 3 Complimentary 600
Member 4 Complimentary 600
Total Credit Limit of members + plan 8000

Total Group + Parent Credit Limit (GCL) for Celcom Business Allshare Gold is RM8,000.
Company’s Account Administrator can buy add-on and VAS up to RM8, 000, however once that happens, the account gets barred and none of the members can use the service.

 

Celcom Business Allshare Gold
E.g. Celcom Business Allshare Gold & Add On Line RM70

Scenario 2: - Treatment for Add On Line RM70 comes with Unlimited Calls & SMS + 10% Device Subsidy + 5GB Data only

Celcom Business Allshare Gold Price (RM) Credit Limit (RM)
Parent (Admin) + Group Plan Credit Limit Complimentary 5600
Member 1 Complimentary 600
Member 2 Complimentary 600
Member 3 Complimentary 600
Member 4 Complimentary 600
Member 5 (Add On Line RM70) RM70 600
Total Credit Limit of members + plan 8600

Total Group Credit Limit for Celcom Business Allshare Gold plan is RM8,600
Calculation: -. (RM5,600 (GCL + Parent) +RM600 (Member CL) + RM600 (Add On Line RM70 Member CL)

Company’s Account Administrator can buy add-on and VAS up to RM8,600, however once that happens, the account gets barred and none of the members can use the service

 

Celcom Business Allshare Gold
E.g. Celcom Business Allshare Gold & Add On Line RM20

Scenario 3: - Treatment for Add On Line RM20 (Sharing Data only, No voice or SMS service)

Celcom Business Allshare Gold Price (RM) Credit Limit (RM)
Parent (Admin) + Group Plan Credit Limit Complimentary 5600
Member 1 Complimentary 600
Member 2 Complimentary 600
Member 3 Complimentary 600
Member 4 Complimentary 600
Member 5 (Add On Line RM20) RM20 600
Total Credit Limit of members + plan 8600

Total Group + Parent Credit Limit for Celcom Business Allshare Gold Plan is RM6,100
Calculation: -. (RM5,600 (GCL) +RM600 (Member CL) + RM600 (Add On Line Rm20 Member CL)

Company’s Account Administrator can buy add-on and VAS up to RM8,600, however once that happens, the account gets barred and none of the members can use the service

Note: -

  • For the Add On Line RM70, the default Credit Limit is to be set at RM600
  • For the Add On Line RM20, the default Credit Limit is to be set at RM600
  • If any of the Line are terminated, the Group CL will automatically be reduced by the said Line Credit Limit (CL)

 

What is the penalty for Celcom Business?

  1. Type Of Device/ Penalty

    Celcom Business 
    Allshare Gold

    Celcom Business 
    Allshare Gold Plus
    Celcom Business 
    Allshare Platinum
    Android / iPhone / Mixed RM2,500 RM40,000 RM40,000
    • If one of Complimentary Lines terminated within contract period, the group penalty will not “kick in”.
    • If Plan terminated within contract the group penalty and individual SIM penalty will “Kick in”
    • The penalty is treated as a “reducing balance”
       
  2. Penalty per Lines x No of Lines – for Add On Line RM70 comes with Unlimited Calls & SMS + 10% Device Subsidy + 5GB Data only
    • Each no of Add On Line RM70 will carry the penalty of RM180
    • If Add On Line RM70 terminated within contract period, the penalty will “Kick in”
    • If Add On Line RM70 CRP to “Complimentary SIM” within contract period, the penalty will be “kick in”
    • The penalty has been treat as a “reducing balance”
    • There should be an option for BTC to do waiver of penalty per Line if required.

 

What will be the charges if customer temporary disconnect/the account is temporary disconnect due to customer apply (voluntary) or fault (involuntary) in the middle of Bill Cycle?
Customer will be charge FULL amount of the recurring charges in the current bill and will not receive a refund in the next bill.
Temporary Disconnect

What happen to the customer account during the time of temporary disconnect due customer apply (voluntary) or fault (involuntary)?
During the time of temporary disconnect, no charges will be charged to the customer account.

Can customer reconnect the account?
Yes, can

How much is the reconnection fee?
RM10

What happen if the account has been release from call barred/suspension recovery status?
When customer make a payment to the account then the call barred will be release. If the recurring charges has suspended before, system should resume collection of the recurring charge in the next bill cycle.

Consider below scenario:
e.g.

The bill date is 1st of every month and subscriber’s service is resumed on 6th June.

  Recurring Charges in Advance Recurring Charges in Arrears
Recurring Charges
Cycle
Bill Run
Day
Recurring Charges Cycle Bill Run Day
Recurring
Charges Suspended
1st June till 30th June 1st June 1st June till 30th June 1st July
Recurring Charges
Collected
1st July till 31st July (and onwards) 1st July (and
onwards)
1st July till 31st July (and onwards) 1st August (and
onwards)

What happen if customer want to reconnect the line/the account and the line/account is reconnect back on the following month?
Customer will be charge full amount of recurring charges in the following month and the reconnection fee RM10 will be charge in the current bill cycle.

What will be the charges if customer temporary disconnect/the account is temporary disconnect due to didn’t pay the amount outstanding in the middle of Bill Cycle?
Customer will be charge FULL amount of the recurring charges in the 1st month after call barred
Temporary Disconnect

What happen to the customer account during the time of temporary disconnect due to didn’t pay the amount outstanding?
During the time of temporary disconnect, no charges will be charged to the customer account if the customer keep on No Payment. Follow BAU behaviour.

What happen to the customer account if customer decide to CRP (change rate plan) to other postpaid plan?
Customer will be charge the prorated amount of recurring charges.

What happen to the customer account if the account is Permanently Terminated?
Customer will be charge the prorated amount of recurring charges based on offer configuration.

 

What is Business Portal?
Business Portal is a webpage that enable Administrator (appointed by company during registration) to view and manage account within Celcom Business. This is a real-time portal where all the transaction/request will be immediately active after receive the successful message (exclude Add On Solution which might take longer time depends on the product)

How do I get the access to Business Portal?
All companies subscribed to a Celcom Business Plan(s) will have an account created according to the information indicated in the Registration Form. An email will be sent to the Account Administrator’s email (as indicated in the Registration Form) for account activation. Account Administrator will receive SMS notification with the details to sign up at the Business Portal.

What is the SMS notification that customer will receive once the line is register?
Account Administrator will receive SMS notification as below:

Descriptions English
Welcome SMS Message for Admin RM0 Welcome to Celcom Ultrafast 4G Territory! As Admin, please log on to #URL# with credentials User ID: #USERNAME#, Mobile Number: #MOBILE# and Account Number: #BAN# to manage your Celcom Business. Sincerely Celcom

What kind of transactions can be done via Business Portal?
Transactions that can be performed via Business Portal as follows;

  • Manage Account
  • View Usage by group and by mobile number
  • Allocate Internet quota for each Line in same Celcom Business
  • Purchase Add On Internet
  • Purchase Add On IDD
  • Purchase Add On Cloud Storage
  • Purchase Add On MDM
  • View Bill
  • Change Password
  • Intersharing Data

 

Is customer required to pay the Roaming deposit if they request for Roaming activation during registration?
No deposit required. All roaming activation for Corporate official registration do not require any deposit.

 

What are requirement for registration?
Customer must bring supporting documents as stated below and submit for registration:

  1. Company Profile Form
  2. Servicing Registration Form
  3. Official Letter from Company (Signed by Authorised Signatory)
  4. Relevant forms for registration (Form 9, Form 13, Form 24, Form 49)
  5. Addendum (Signed by Authorised Signatory)

Where can customer sign up for the package?
Customer can sign up for the plan at:

  1. Account Manager
  2. Value Added Service (VAPs)
  3. Direct Sales Force (DSF)

What are VIP Code and Servicing Code for the plan?
VIP Code and Servicing Code for the plan as follows:

Registration type VIP Code Servicing Code 
New- New Customers 4 VIP4
New customers that have existing account with Celcom 4 Follow servicing code for existing account with Celcom
Example: VIP 2

When customer sign up for Celcom Business plan, what is the minimum line that customer need to register to start enjoy the package?
The minimum line that customer need to register is 1 line even though the customer sign up for Celcom Business Allshare Platinum (50 lines)

 

Can customer change their existing postpaid plan to Celcom Business?
Yes. If customer is bounded by any contract, they must pay off the relevant penalty before they change to first business share.

Can Customer change their Celcom Business plan to another Celcom prepaid plan?
No.

Can an existing prepaid customer migrate to Celcom Business and will their credit be carried forward?
Yes, they can and any remaining credit balance will be transferred to their new postpaid plan as a credit amount.

Can customer use his credit balance to cover advance payment for Celcom Business?
No, they can’t. For Corporate Official, the advance payment is waived during registration.

Can customers of any existing postpaid plan change rate plan to Celcom Business?
Yes, they can.

If Principal with existing 1+5 Plan wants to CRP to Celcom Business Plan, what happens to the supplementary
Supplementary MUST change their plan to current plan that available in market.

If Principal with existing data plan as their supplementary wants to change rate plan to Celcom Business Plan, what happens to the supplementary (Data Plan)?
Supplementary MUST Terminate & Register with a new Internet plan.

 

What are requirements for Transfer of Subscribership (TOS)?
Applicant must submit supporting document for registration and both parties (Transferor and Transferee) sign TOS form. Letter must be provided if TOS form is not signed by one of the party.

 

What are requirements for customers from competitors to Port in to Celcom Business?
Applicant must submit supporting documents for registration. Below are requirements for customers from competitors to Port in to Celcom Business:

  1. Customer service representative must ensure that the Donor Network Operator (DNO) information is correct. AM and Celcom Authorized Agent can request to check the customer’s existing mobile phone and see if the word “MY MAXIS” or “MY DIGI” appears on the mobile phone.
  2. Customer service also must ensure that the current or existing Mobile Number is correct.
  3. Customer must provide a copy of latest month bill from DNO to enjoy the same Value Added Services (VAS) and/or when the customer chooses to follow the same DNO credit limit (for corporate official only)

 

Can prepaid customer migrate to Celcom Business?
Yes, prepaid customer can migrate to Celcom Business. However, customer must meet criteria as specified below;

  1. The prepaid number must be active or with credit balance
  2. In the event that the number is not registered under Corporate official, customer must provide the following:
    1. Prepaid Registration Form (for submission to Branch via Celcom Authorized Agent or walk-in customer)
    2. Copy of owner’s NRIC OR Corporate Release letter if belong to Corporate Prepaid
    3. Letter of Transfer signed by the prepaid’s owner
    4. Celcom Authorized Personnel are required to check in Centouch Info system for further verification such as below:
      • Data Profiling of the current user (i.e. Customer Name, NRIC, Address and etc)
      • Verify Sim Card ICCD
      • Review customer AMDOCS history (if any)

Can non registered owner request for P2P?
Yes, non- registered owner for the prepaid number can request for P2P. They need to provide following documents upon made the request:

  1. Copy of owner’s NRIC. Copy of NRIC must be stamp with original true copy sighted
  2. Prepaid Registration Form (for submission to Branch via Celcom Authorized Agent or walk-in customer)
  3. Letter of Transfer signed by the prepaid’s owner
  4. Copy of the prepaid SIM Card
  5. Celcom Authorized Personnel are required to check in Centouch system for further verification such as below:
    • Data Profiling of the current user (i.e. Customer Name, NRIC, Address and etc)
    • Verify Sim Card ICCD
    • Review customer AMDOCS history (if any)

 

Is there a prepaid plan for Celcom Business?
No

Can a foreigner subscribe to this plan?
Yes, however customer must pay a deposit of RM500

How much customer need to pay upon registration?

No Item Upon Registration 1st Bill 
1 Stamp Duty (per line) N/A RM10
2 Monthly Commitment N/A Based on plan
3 Monthly Commitment (pro-rated) N/A Maximum of Monthly Commitment fee for the plan
*Prices displayed do not include 6% SST as 6% SST will be charged in bill.