How do you deliver leased line services?
Our service is delivered using wireless and fiber technology (Fiber is available in selected areas).
Where is Celcom leased line coverage?
Nationwide service coverage with line-of-sight to nearest Celcom telecommunication tower (Mobile coverage).
What is Celcom SLA (service level agreement)?
Celcom will deliver our contracted SLA of 99.5% (approximately 44 hours per year downtime).
Currently who do customers call to report a fault or problem with connection?
If a customer is interested how do I sign up?
Please contact your Celcom account manager, Celcom Value Added Partner or email us at support@celcom.com.my
What is the payment mode for this service?
Celcom will bill customers on a monthly, quarterly or yearly basis with the installation charges included in the first bill.
Does Tax apply to internet leased line and installation?
Yes. All telecommunication services and other services in connection with telecommunication services will be subject to Service Tax under the provision of Service Tax Act 2018 and Service Tax Regulations 2018.
For more information on business solutions, please contact your dedicated Account Manager.
The Corporate Access Services (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for CAS” or “STC for CAS”) which shall always be read together with the General Terms and Conditions for Celcom Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for CAS shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until the expiry or termination of all Circuits (as defined herein) under this Agreement in accordance with the Terms and Conditions (“Term”).