How do you deliver leased line services?
Our service is delivered using wireless and fiber technology (Fiber is available in selected areas).
Where is Celcom leased line coverage?
Nationwide service coverage with line-of-sight to nearest Celcom telecommunication tower (Mobile coverage).
What is Celcom SLA (service level agreement)?
Celcom will deliver our contracted SLA of 99.5% (approximately 44 hours per year downtime).
Currently who do customers call to report a fault or problem with connection?
- Direct line: +603-7200 5500
- Freephone: 1800 11 9090
- E-mail: firstname.lastname@example.org
If a customer is interested how do I sign up?
Please contact your Celcom account manager, Celcom Value Added Partner or email us at email@example.com
What is the payment mode for this service?
Celcom will bill customers on a monthly, quarterly or yearly basis with the installation charges included in the first bill.
Does Tax apply to internet leased line and installation?
Yes. All telecommunication services and other services in connection with telecommunication services will be subject to Service Tax under the provision of Service Tax Act 2018 and Service Tax Regulations 2018.
For more information on business solutions, please contact your dedicated Account Manager.