What is Celcom HR Biz Suite (Basic)?
Celcom HR Biz Suite (Basic) is a cloud-based solution for payroll and leave management. It is accessible everywhere through a secured SSL encryption. Thus, enabling business owners and HR managers to run LHDN approved payroll in just a few clicks.

When is the launch date?
6th April 2021

Who are the target customers?
New & existing Celcom Enterprise customers especially in SMB segment.

Celcom HR Biz Suite (Basic) packages:

*All rates and charges specified are subject to Applicable Taxes.

How can I subscribe to this service?

What are the features in Celcom HR Biz Suite (Basic)?

• Monthly Payroll Processing & Payslips – monthly payroll processing, include a detailed breakdown of employee’s earnings and payslip generation.
• Statutory Form Generation – automatic monthly form generation for easy submission to the statutory bodies (EPF, PCB and SOCSO).
• Bank Integrations – auto generation of bank files* to process bulk payments to employees and the statutory bodies.
• Multiple Payroll Items - Over 90 pre-set payroll items and the flexibility to create custom payroll items too.
• End of Year Form Generation - Generate the required end of year forms (E/EA).
• Employee Self-Service (ESS) - Staff can apply for leave, check their remaining leave allocation, and view their payslips via their own login.
• Reporting - Generate payroll summary reports and custom reporting.
• Free Employee Database - Store employees personal and payroll details online.
• Free Leave Management - Apply and approve leave for staff via the leave calendar.
• Free Setup, Support and Updates - Free setup help, support and updates.
• In-App Live Customer Support - Payroll support via our in-app chat.

What is the benefits of Celcom HR Biz Suite (Basic)?
Other than digitalising your payroll process and basic HR operation, Celcom HR Biz Suite (Basic) assist to realize your business operational efficiencies by offering integrated billing with other Celcom enterprise solutions. Business owners and SMEs could also enjoy PENJANA grant rebate worth up to 50%* of your total subscription. T&C applies.

Is there any contract period for Celcom HR Biz Suite (Basic)?
There is a minimum contract period of 12-month for both the Monthly Subscription Package as well as for the Yearly HR Biz Suite (Basic) Package.

How to terminate the service?
Kindly get in touch with your Celcom Account Manager / SMB Partner.

How does payment work?
You are invoiced monthly or yearly by Celcom based on the package you subscribed. 

What happens if I want to make changes to the number of employees throughout my subscription contract period?
Any additional number of employees shall be charged separately at RM8/employee per month.

Does Celcom HR Biz Suite (Basic) involved 3rd Party service?
Yes, Celcom HR Biz Suite (Basic) is powered by our registered and trusted cloud payroll solution partner, Payroll Panda Sdn. Bhd.

What are the benefits of using a cloud-based solution VS software found out of the box?
Cloud-based solution makes it easier to share data with customers, contractors, employees, accountants, and so on. There is also added security from having data constantly backed up off-site. It carries a much lower up-front cost than traditional desktop software.

Do I need to install any software to use Celcom HR Biz Suite (Basic)?
No, there is no need to download or install anything as the software is hosted in a cloud server. You can access it from any desktop computer and tablets, anywhere at any time. 

Is my data secure?
The data processed and transferred in the cloud server by Celcom’s registered and trusted cloud payroll solution partner, Payroll Panda Sdn. Bhd is encrypted and password protected via SSL.

Celcom HR Biz Suite (Basic) is compatible on what device?
Celcom HR Biz Suite (Basic) is accessible on any computer, desktop, notebook, and laptop. It also works on latest tablets as well as smartphones. Just make sure you are connected to a secure internet connection prior to accessing the application.

I have been using other Payroll system, is it easy to switch to Celcom HR Biz Suite (Basic)?
The setup and on-boarding process of Celcom HR Biz Suite (Basic) is designed to be simple and fast. If you have access to all the data (company, statutory numbers, employee etc.) you simply just need to key it in. Dedicated customer support team is readily available to assist you via chat and call.

Is Celcom HR Biz Suite (Basic) accessible outside of Malaysia?
Yes.

Do you provide managed on-boarding service and dedicated training for Celcom HR Biz Suite (Basic)?
The managed on-boarding service and dedicated training for Celcom HR Biz Suite (Basic) comes free with the Yearly Subscription Package. Although, you can opt for it with the Monthly Subscription Package at an additional cost of RM400/each.

How does Celcom HR Biz Suite (Basic) gets updated?
Since the app is hosted in the cloud, our trusted partner will update it automatically. There would be a new release every 1-2 weeks with new or enhanced features. Any changes from the statutory bodies are also automatically updated as soon as they become part of Malaysian law.

Who can customer get in touch with if there are enquiries or complaints?

The Celcom HR Biz Suite (Basic) (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“STC for Celcom HR Biz Suite (Basic)”) which shall always be read together with the General Terms and Conditions for Celcom Enterprise Services (“GTC”)  published on Celcom’s Website (https://www.celcom.com.my/legal/terms-and-conditions/business) as of the Effective Date (as defined herein). Nothing in this STC for Celcom HR Biz Suite (Basic) shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. This Agreement shall come into effect on the date of execution of the SAF by Parties (“Effective Date”) and shall continue to be in force until its termination or expiry in accordance with the Terms and Conditions. Customer may refer to the frequently asked questions (“FAQ’s“) at https://www.celcom.com.my/business/digital-solutions/hr-biz-suite

1. Definitions
   In this STC for Celcom HR Biz Suite (Basic), unless the context otherwise requires, the capitalized terms have the meanings assigned to them below and in the GTC.
    
   “Service” means the Celcom HR Biz Suite (Basic) Service with the option to access and use a cloud-based payroll service at a monthly or yearly fee; and
   
   “User” refers to any person nominated and authorized by the Company to use the Service.
    
2. Period of Agreement
   1. The Customer agrees to subscribe to the Service for a minimum subscription period as specified in the SAF (“Minimum Subscription Period”).
       
3. Provision of Service
   1. The Service is provided by a third-party service provider, Payroll Panda Sdn Bhd (“Service Provider”). The Service shall always remain the property of Service Provider and does not at any time passes to the Customer.
   2. Customer may refer to Celcom’s designated account manager duly authorised by Celcom, channel managers or dealers for more information regarding the Service and to subscribe to the Service.
   3. The provision, receipt and use of the Service are non-exclusive and Parties may enter similar arrangements with third parties.
   4. The Service available to both Celcom subscribers and non-subscribers. 
       
4. License
   1. Customer is granted the service to access and use the Service subject to the Terms and Conditions. 
   2. Customer may subscribe only one (1) account per company with minimum of ten (10) employees at any one time.
   3. The new account activated will be valid according to the contract as agreed in the SAF. The minimum contract duration is twelve (12) months (Minimum Subscription Period).
       
5. Warranty
   1. Service warranty and any matter in relation thereto shall be between Customer and the Service Provider.
   2. Celcom owes no warranty obligations towards the Customer and shall not be liable for any claims in relation thereto.
   3. Celcom does not warrant that the Customer’s use of the Service will be error-free, uninterrupted, available at all times, or that it be safe against any possible security threat.
       
6. Fees, Charges and Payment
   1. There is no upfront payment or activation fee required upon registration.
   2. The Customer shall pay for the licenses on a monthly in advance basis (“Monthly Subscription Fees”) or annual in advance basis (“Annual Subscription Fees”) as specified in SAF. In addition, Customer shall also be responsible to pay the Applicable Taxes imposed by applicable laws for the Service.
   3. The Annual Subscription Fees shall be paid in full (1 year) regardless of the date of activation or termination. There will no refund of any Annual Subscription Fees in the event of termination of the Agreement or the Service within the Minimum Subscription Period.
   4. In the event of termination of the Agreement, Customer’s deposit (if any) shall not be refunded by Celcom but shall be applied to set-off any outstanding amount due from the Customer.
   5. Customer will be provided with itemized billing for the Service in the Invoice.
   6. The Customer will be invoiced for the Service from the Effective Date in the billing frequency as per stated in the SAF ("Billing Frequency"). 
   7. The Annual Subscription Fees shall be paid by the Customer to Celcom within thirty (30) days from the date of Invoice from Celcom.
       
7. Restrictions on Use of Service
   1. Customer may not lease, sub-license, transfer, loan or assign the license and rights to use the Service to any third party without Celcom and/or Payroll Panda’s written consent. Celcom holds no responsibility and liability for use of the Service by any unauthorized user in the event the Customer allows any third party to use the Service.
   2. The Customer will not have any right, title or interest in the Service apart from the right to use the Service in accordance with the Terms and Conditions.
   3. Customer shall not:
      1. carry out or permit to be carried out any additions, modifications, improvement, adjustments or replacement to the Service without the prior written consent of Payroll Panda;
      2. use the Service in way that allows the Customer to circumvent or disable features or technology used in the Service unless Payroll Panda specifically allows the Customer to;
      3. to decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for any part of the Service;
      4. to engage in any activity, outside of what is permitted by the Service, that otherwise interferes with the use and enjoyment of the Service by others; or
      5. to violate Celcom’s or any other persons or entities rights (including intellectual property and other proprietary rights).
          
8. Customer’s Responsibilities and Obligations
   1. In addition to other responsibilities and obligations specified in the Terms and Conditions, Customer agrees and acknowledges that:
      1. the use of the Service is further subject to the terms and conditions at https://www.payrollpanda.my/terms and any other applicable terms and conditions set by Payroll Panda Sdn Bhd governing the use of the Service;
      2. Customer shall be solely responsible for the Personal Data and Sensitive Data (as defined in the PDPA), if any, of the Customer and any third party disclosed, shared or stored on the Service;
      3. the custody and control of the Service must at all times be with the Customer;
      4. Customer shall be responsible to obtain and maintain all licenses, permits, consents, authorisations and rights required for the use of the Service at Customer’s own expense; and
      5. Customer shall cease to use the Service upon Celcom’s and/or Payroll Panda’s request.
          
9. Celcom’s Rights
   1. Without limiting the other rights Celcom may have under the Agreement Celcom hereby reserves the rights to provide any information in relation to the Service and use of the Service by the Customer to the law enforcing agencies as and when required and/or requested by any lawful, regulatory, governmental or statutory authority.
       
10. Limitation of Liability
    1. Pursuant to the nature of the Service which is provided by a third party, and not in derogation of the Terms and Conditions, Celcom excludes any liability and responsibilty related to the Service.
    2. Celcom shall not be liable and shall not be responsible for any loss, damage, liability or expenses arising from claims of any nature including but not limited to cyber security threats, invasion of privacy, infringement of Intellectual Property Rights and breach of any laws or regulations arising from the use of, and reliance on the Service by either Customer or the Users. 
    3. Risk passes to the Customer immediately upon activation of the Service. Celcom does not control or endorse the Content, messages or information found in the Service, and we hereby disclaims any liability arising therefrom and any actions resulting from the Customer’s use of the Service.
    4. Nothing in the Agreement will limit or exclude the Customer’s liability in relation to: (a) Customer’s fraud, fraudulent misrepresentation, gross negligence, violation of applicable laws, or willful default; (c) Customer’s indemnity obligations; and (d) Customer’s payment obligations.
        
11. Disclaimer of Liability against the Customer
    1. The Customer is responsible for the cost of the Customer’s Devices and connection. Customer is responsible to take reasonable precautions to ensure its use of the websites on the Device is free of viruses, hacking, spamming, worms, trojan horses and other items of destructive nature.  
    2. Celcom shall not be liable and responsible for the operation of the Devices that the Customer uses to access the Service.
    3. Celcom will not be responsible or liable for any claims by the Customers or any third party arising from the act, omission or negligence by the Customer or by the Service Provider.
        
12. Suspension
    1. Without limiting other rights Celcom may have under this Agreement, Celcom may suspend immediately, in whole or in part, with or without notice, the Service if:
       1. the Customer does not comply with any instruction or directive issued by Celcom from time to time in compliance with the relevant laws; or
       2. the Customer or any of its agents, officers, directors or employees has committed any act or omission which may adversely affects Celcom.
           
13. Termination
    1. Either Party shall be entitled to terminate this Agreement by giving thirty (30) days prior written notice to the other Party without assigning any reason whatsoever. Celcom shall not be liable for any compensation and damages towards the Customer in the event Celcom exercises its right to terminate for convenience in accordance with the Terms and Conditions. However, termination by the Customer prior to the expiry of the Minimum Subscription Period will always be subject to a Termination Fee as specified in the SAF.
    2. Termination of any activated license by the Customer at any time during its respective License Period will be subject to the Termination Fee specified in the SAF. The Agreement will be deemed terminated in the event all activated licenses are terminated either by Celcom or the Customer for any reason whatsoever.
    3. Termination of the Agreement at any time will render all activated licenses to be terminated and will always be subject to the Termination Fee specified in the SAF. 
    4. Upon termination of this Agreement: (a) the Customer’s access to the Service shall immediately cease; (b) the Customer shall be responsible to settle all outstanding amount due to Celcom in relation to the Agreement incurred up to the date of such termination.
        
14. Maintenance Support and Problem Reporting
    1. For any complaints or queries related to payment or billing of this Service, Customer may contact our dedicated customer service email at bizapps_support@celcom.com.my. Other technical issues on the usage or access of the services shall be escalated to Payroll Panda.