Frequently Asked Question (FAQ)

We have merged to build a stronger company for our customers, now and in the future. Our new company will combine the best of both of us: our networks, our distribution channels, our products and services, our partners, and our people to bring consumers and businesses the best in connectivity, service, innovation and value.

Customers don’t have to do anything! For now, all customers will continue enjoying the existing networks, stores, plans and services they have been using.

We will soon be starting on a journey to combine our resources to fully unleash the exciting potential of CelcomDigi for our customers. You will gradually notice our progress and enjoy the benefits through a wider choice of products and services with better value, made available for you in more places across the country on a stronger, broader network.

For now, you can continue to count on the same reliable, consistent, and quality network experience that you’ve come to enjoy on your existing network, either Celcom or Digi. In the future, we will start rolling out an infrastructure upgrade that will gradually elevate your overall network experience.

Both our iconic blue and yellow brands will continue to exist. You may see an additional CelcomDigi logo together with these brands, and that’s really to signify that we are now ONE company, who will continue to deliver the same reliable services and experiences to our customers as we did before.

Our stores and retail employees will continue to serve our respective customers as they did before. Celcom customers can continue to walk into Blue Cubes for assistance, while Digi customers can continue to do the same in Digi Stores. For now, we will not be able to serve both customers in the same store.

Our stores and retail employees will continue to serve our respective customers as they did before. Celcom customers can continue to walk into Blue Cubes for assistance, while Digi customers can continue to do the same in Digi Stores. For now, we will not be able to serve both customers in the same store.

For now, you will continue to enjoy the same reliable, quality experience with your existing network.

There is no change to your current plan. Over time, you will experience additional benefits as we combine our resources to bring you a wider choice of products and services with better value, made available for you in more places across the country on a stronger, broader network.

Yes! You will still be able to do the same transactions at our retail stores, and our Celcom Life and MyDigi apps.

You can continue to seek assistance from our CelcomDigi business support page.

We look forward to welcoming you onto our network! You can choose a plan that suits you best from a wide range of products and services from Celcom or Digi, and sign-up by: