Business Wireless
Part 1: Registration
What is Celcom Business Wireless?
Celcom Business Wireless is an Internet connection provided by connecting to the 4G mobile network, which can be good for Cafe, Homestay, SOHO, budget Hotel that can't access Fibre or ADSL, yet need a reliable connection with lots of data. It allows you to enjoy a 4G/LTE connection directly to your computer, television, smartphones and other smart devices via seamless WiFi access anywhere within your area.
Where can I check the coverage area?
You may visit the Celcom website, Account Manager or VAPS to check whether your area is within the coverage area.
Check here
What are the conditions for subscription?
Celcom Business Wireless is available for corporate officials and registration is using a BRN number.
Where can I subscribe to Celcom Business Wireless?
You may subscribe to the service via an Account Manager and VAPS.
Can I register for a package without the Celcom Business Wireless Router (i.e. SIM-only plan)?
No, Celcom Business Wireless comes with a router and a SIM card.
Can I purchase the Celcom Business Wireless Router without a contract?
No, you are not allowed to purchase a modem only.
Do Celcom Business wireless packages come with calls and SMS?
No, this plan does not support calls or outgoing SMS.
How can I check my usage quota?
You can check your usage quota via the Contact Center.
If my base quota is depleted, can I continue to browse?
Yes, once your monthly allocated Internet quota finishes, the speed will be throttled to 64kbps until your next billing cycle.
Can I use this service whilst roaming overseas?
No, you can’t use this service outside of the country.
My Celcom Business Wireless router is not working. How do I get it fixed?
If your Celcom Business Wireless router is still under warranty (24 months), you can walk in to any bluecube for a replacement or order one online through an Account Manager.
Would Celcom install a premise router for me?
No. It’s a plug-and-play router, so no installation is needed for this service.
Can I bring this Celcom Business Wireless Router around when I travel?
No. You will not be able to take this router around as it’s locked to your registered address.
How do I unlock the Celcom Business Wireless Router if I am moving to new premise address?
You can call our Contact Center or visit our nearest bluecube to update your newly registered address.
What are the monthly fees?
*Unlimited term is subject to Celcom Fair Usage Policy. Celcom reserves the right to amend and vary the Package from time to time at its discretion or withdraw the Package at any time without assigning reasons for such withdrawal and migrate the Customer to another Package or promotional Package as Celcom deems fit.
Is there a deposit?
The deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid up front.
How much is the credit limit for each package?
For the credit limit, please refer to the table below:
Package
|
Celcom Business Wireless
|
|
Plan
|
Gold Plan
|
Platinum
|
Quota
|
UNLIMITED*
|
300GB
|
Monthly Fee
|
RM135
|
RM250
|
Credit Limit
|
RM750
|
RM1250
|
What is the minimum subscription period?
The minimum subscription period is 24 months from the activation date.
Can I convert my account from postpaid to prepaid?
No, Celcom Business Wireless account is currently only available as a postpaid plan and cannot be converted to prepaid.
Where do I go and whom do I contact for after-sales support and enquiries?
You may call our Customer Service Consultant at 1111 (or 019-6011111 for Non-Celcom mobile) and you will receive end-to-end service for your enquiries regarding Celcom Business Wireless.
Part 2: 30-Day Return Policy
What is 30-Day Return Policy?
30-Day Return Policy is for Celcom Business Wireless customers who want to cancel their 24-month contract within 30 days and there will be no monthly fee charged to the customer.
How can I be entitled to the 30-Day Return Policy?
Every Celcom Business Wireless subscriber is automatically entitled to 30-Day return policy. If you wish to cancel your subscription, you must return the Celcom Business Wireless Router with all accessories in good condition and fill in the termination form within 30 days after the plan is activated.
You must bring the device to any Celcom bluecube or via an Account Manager when you request the termination, if you fail to return the device, a penalty will be imposed and you must pay a penalty fee. RM499 or RM3600 should be charged to the customer bill or else the termination cannot be done. If the device is returned in a bad condition, lost or if you refuse to return the device to Celcom, the warranty of the device will be deemed void.
What happens if I return an incomplete or faulty Celcom Business Wireless Router due to my negligence?
Penalty will be incurred if you terminate without returning the complete set or a faulty/dented modem. The penalty fee is RM499 or RM3600 depending on the package respectively. A complete set of accessories includes a router, adaptor, LAN cable, user manual and router box.
Where do I return my Celcom Business Wireless Router and complete set of accessories?
You have to go to any Celcom bluecube or via an Account Manager if you want to return the device.
Part 3: Billing
What will I see on my first bill?
You will receive your first bill on the second month of your subscription together with the package value on the second month. You will see a statement reflecting your monthly access fee plus a pro-ration of the access fee from the date of your registration to the date that you are billed and a processing fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.
What is the processing fee?
A non-refundable, non-recurring fee is paid for the administrative and/or ancillary cost of processing the application.
How do I pay for my service?
You may make payments at any of our bluecubes, kiosk services, or via online banking services such as Maybank2u or CIMBClicks.
What type of bill will I receive for my subscription?
You can request a printed bill or e-billing. E-Billing is a service where you will receive your bill online instead of a physical bill. To ensure that you receive your e-bill, you need to have a valid Business Portal ID and password, which can be retrieved from the Business Portal website here. Just click the "Register Now" button and follow the simple instructions to complete your registration.
Part 4: Celcom Business Wireless Router
What will I get upon registering?
You will receive 1 unit router, 1 adaptor, 1 LAN cable, 1 user manual, and 1 router box.
What is the warranty period for the router?
The router has a warranty period of twenty four (24) months.
What if my router is faulty and needs a replacement?
You will not be charged for the replacement of the router during the warranty period due to damages caused by a manufacturing defect. In the event that the modem is damaged due to your negligence, you will be charged a penalty fee of RM499.
Part 5: Cancellation, Upgrade/Downgrade, and Termination
What if I would like to cancel my subscription?
You will not be charged any fee if you request to cancel your subscription within 30 days (kindly refer to the 30-Day Return Policy). If you cancel your subscription after 30 days, you have to pay a penalty fee of RM499 or RM3600 according to the package you selected.
Can I purchase an add-on quota?
Yes, you can purchase an add-on quota by calling the Contact Centre.
What are the available add-on internet packages?
You can purchase any of the following add-on internet packages below.
Package
|
Add-on Internet
|
|
Fee
|
RM 50
|
RM 150
|
Data Quota
|
10GB
|
100GB
|
Validity
|
Following bill cycle
|
Can I upgrade my plan?
Not applicable at the moment. You will have to pay off the relevant penalty before you can opt for this plan.
Can I downgrade my plan?
Not applicable at the moment. You will have to pay off the relevant penalty before you can opt for this plan.
If I am an existing Business Wireless Gold Plan, will I get to enjoy the same offering of New Business Wireless Gold Plan (Revised 2022)?
No. The new offering will be applicable to New Customers only.
Can I relocate my service to any other location?
You may request service relocation subject to the availability of the service at the new location. You can only request a relocation after 30 days from the registration date. Please visit the nearest bluecube or call our careline.
What if my new location is not within the coverage area?
You may request the termination of your account. However, if you are still within your contract period, you may have to pay the penalty fee.
What if I terminate the service within the contract period?
You will be charged a penalty fee of RM499 or RM3600 according to the package respectively, which will be reflected in your final bill. Please refer to the table below:
Package
|
Business Wireless Gold
|
Business Wireless Platinum |
Monthly Price
|
RM135
|
RM250 |
Contract Duration
|
24 months
|
24 months |
Penalty
|
RM3600 monthly reducing balance
|
RM499 monthly reducing balance |
If I terminate the service before the contract ends, do I need to return the modem(s)?
No, you will not need to return the modem. However, you will be required to pay the penalty fee.
Can I keep the modem(s) once the contract period has expired?
The customer will be able to keep the modem once the contract expires. The modem, however, will be locked to Celcom network usage only.
Where can I terminate the service?
Termination of service is available via an Account manager, contact center, and Bluecube.
Enterprise Bulk Messaging
What is Celcom EMS and EEM Services?
Celcom EMS and EEM Services is a SMS broadcast platform which enable business users to send SMSes to their targeted recipient as a communication tools.
The service offers easy-to-use application that allow 1-way or 2-way communication to employees, partners or customers.
Celcom EMS and EEM Services as follows:
Both EMS and EEM are connected to all major Telcos in Malaysia.
What is the target customers?
Enterprise customers:
What are the benefits to the customer?
Celcom EMS and EEM Services is targeted to customer which will use the service for various activities such as:
What is the Registration process?
Registration process:
Customer request for the services through account manager (AM).
Customer need to submit the following documents:
EMS | EEM |
Registration Form | Registration Form |
Addendum | Agreement |
Form 9, 49, 24, Photocopy of I/C Authorization Letter |
Form 9, 49, 24, Photocopy of I/C Authorization Letter |
Respective Account Manager will send the complete document to Activation Team for registration process.
A new account will be created in billing system for the customer.
Once the account has been registered in billing system, customer will receive an email from Celcom’s official email on the login credentials.
For more details, please refer to the EMS and EEM process flowcharts below.
Who are the Account Managers (AM)?
Please refer to the current Enterprise Account Manager
What is the contract period for the service?
Contact period is 24 month.
Is there any penalty charges for early termination?
Yes, the penalty charges as follows:
In case customer terminates the services after the contract period, do penalty still applicable?
No.
Who should customer contact to clarify on any issue related to CEMS?
Customers can lodge complaints via email to Enterprise Client Helpdesk at bizapps_support@celcom.com.my using the format below:
Email format:
Location Based Advertising
What is Location Based Advertising?
Location Based Advertising (LBA) is a B2B2C business platform which leverage on Celcom subscribers to deliver messaging ads to relevant targeted audience. The broadcast will be on real-time audience that gives direct communication, targeted and personalized. This platform and service compliments the traditional advertising for any campaigns, promotions and events for all types of companies and industries.
How does it work?
Using LBA is simple!
Our Advertising Channels
SMS broadcast
Target Profile
Subscription FAQs
MESINKIRA
What is MESINKIRA?
MESINKIRA is a lite Point Of Sales (POS) system which manage inventories, transaction record and integrated with digital payment services like e-wallets (GrabPay, Boost, Alipay) and Visa/Mastercard via tap-to-phone functionality just by using merchant’s android smartphone, downloadable via Google Play Store.
Who are the users?
Suitable to be used by small and medium business owners in various businesses like retail shops, small cafes, home business owners, pasar malam sellers, uptown sellers, laundry shops, burger stalls, workshops etc.
Why MESINKIRA?
MESINKIRA is easy-to-use, low cost and effective. The merchants don’t need to purchase additional device to use all the features in MESINKIRA including the payment services.
Where the merchants could get information about MESINKIRA?
The merchants could obtain more information about MESINKIRA from our official website at www.mesinkira.io
Why is MESINKIRA unique?
MESINKIRA is the only mobile POS and payment solutions designed specifically for micro/small business owners which emphasizes on brutal simplicity and low cost compared to other providers.
What are the other benefits of using MESINKIRA?
MESINKIRA will record and reconcile the merchant’s transactional data from day-to-day business operations. The transactional records will be posted automatically into the accounting system and the data can be used by the merchants to apply for micro-financing, government funding and tax purposes.
How to activate the digital payment features in MESINKIRA?
The merchants can activate the digital payment features inside the MESINKIRA app. There are documents that needs to be uploaded according to Bank Negara Malaysia (BNM) compliances.
What are the digital payment mode available in MESINKIRA?
Currently we have Visa/Mastercard (credit card & debit card) via Tap2Fon. For e-wallet services we have GrabPay, WeChat Pay and Boost.
How to activate the digital payment features in MESINKIRA?
I want to activate the Tap2Fon (Visa/Mastercard) payment feature, do I need to have NFC smartphone?
Yes. The merchants need to have an NFC-ready android smartphone to use the Tap2Fon feature. The merchants can use any models from any brand.
If I use the digital payment mode to accept payment from customers, how long it would take for the money to be debited into my bank account?
The settlement would take around 2-3 days to be debited into merchant’s bank account.
Can I use personal bank account to receive the settlement?
You cannot use your personal bank account for settlement with credit card, debit card and e-Money services..As per Bank Negara Malaysia requirement, it is mandatory to use company’s bank account to receive the settlement from the payment principal.
Is there any support?
Yes. You can call/whatsapp to 014-5471360 for any enquiries or issues (Monday – Friday from 9 AM to 6 PM) or you can email to hello@mesinkira.io.
Business Fibre
What is Celcom Business Fibre™ ?
Celcom Business Fibre™ is a service that provides High Speed Internet (HSI) that uses optical fiber technology offered to businesses. It allows you to enjoy ultrafast internet directly to your computer or via seamless Wi-Fi access anywhere within your office.
Where can I check the coverage area?
You may contact our Account Manager to check the service coverage area. Service coverage areas will increase from time to time. For faster response, please call our contact centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers).
What is the eligibility for subscription?
Celcom Business Fibre™ is eligible for Corporate Individual and Corporate Official.
How do I subscribe to this service?
There are a few alternative channels available. You may subscribe to the service via
How much is the monthly fee?
The following is a list of plans we offer (unless provided otherwise for promotions):
Plan | Celcom Business Fibre 30 Mbps | Ceclom Business Fibre 100 Mbps | Celcom Business Fibre 300 Mbps | Celcom Business Fibre 500 Mbps | Celcom Business Fibre 1 Gbps* | |
Monthly Price | RM98 | RM129 | RM189 | RM239 | RM299 | |
Internet | Download Speed | 30 Mbps | 100 Mbps | 300 Mbps | 500 Mbps | 1 Gbps |
Upload Speed | 30 Mbps | 50 Mbps | 50 Mbps | 100 Mbps | 200 Mbps | |
Quota | UNLIMITED | |||||
Device | Router | FREE AX Router (New Registration Only) | ||||
Mesh Wifi/Add On | NA | FREE | ||||
RM25/month per pair | ||||||
Bundle Solution | GWS Starter/Add On | RM25/ per license | FREE GWS Starter | |||
Contract | 24 MONTHS |
*1Gbps is only available in CTSB- Sabah
Do I have to pay any upfront fee or deposit in order to subscribe to this service?
There is no upfront fee required. A deposit fee of RM500 is only chargeable to non-Malaysians and is to be paid upfront.
How much is the credit limit for each plan?
For the credit limit, please refer to the table below:
Package | Credit Limit |
Celcom Business Fibre 30 Mbps | 250 |
Celcom Business Fibre 100 Mbps | 400 |
Celcom Business Fibre 300 Mbps | 500 |
Celcom Business Fibre 500 Mbps | 700 |
Celcom Business Fibre 1 Gbps* | 850 |
What is the minimum subscription period?
Minimum subscription period is 24 months from the activation date.
Can I convert my account from Postpaid to Prepaid?
Celcom Business Fibre™ account is on a postpaid basis and cannot be converted to a prepaid basis.
Who do I contact for after-sales support and enquiries?
You may call our Customer Service Consultant at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for end-to-end service enquiries on Celcom Business Fibre™.
When can I schedule my installation?
Installation can be scheduled immediately during registration. Installation date may vary depending on the TechXpert’s availability and you may be required to provide an alternative date for the installation if the first installation date is unavailable.
What do I have to do to reschedule my installation slot?
Upon receiving the welcome email or SMS, you may call 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) to reschedule the installation slot.
What if I would like to cancel my subscription before the installation takes place?
You may call our Contact Centre at 1111 (for Celcom customers) or 019-6011111 (for non-Celcom customers) for cancellation.
Is there an imposed fee if I were to reschedule my installation appointment?
You will not be charged any fee if you request to reschedule within a minimum of four (4) days prior to the installation date. A rescheduling fee of RM200 will be imposed if you reschedule your appointment within four (4) days of your previously set appointment.
Will I be able to subscribe and enjoy more than the 30Mbps speed plan if I stay in a high-rise premise?
You will be able to subscribe and enjoy more than the 30Mbps plan if you stay in a fibre infra-area. However, in some high-rise areas which is covered by VDSL infra you would only be able to subscribe to 30Mbps plan.
How long is the installation process?
The installation process will take approximately three (3) to six (6) hours depending on premises. You will receive a call from Celcom four (4) days prior to the appointment date to confirm the installation date and time. In the event that you are not reachable, we will deem the appointment confirmed and proceed to inform our TechXpert. Our TechXpert will make a call to you on the day of the installation to arrange for the installation to take place.
How much should I pay for the installation? Celcom will provide the standard installation for free to all Celcom Business Fibre for Business customers. The standard installation will include 100m of cabling from the nearest fibre distribution point to the BTU/modem inside your office. Only visible cabling (uncovered) inside the premise is considered as a standard installation.
Any variation of the said above will be considered as a non-standard installation and the cost shall be borne by you.
What is a non-standard installation?
A non-standard installation is anything additional from the standard installation provided. This includes concealed cabling, using microduct, behind the wall, over the ceiling or via underground ducts. Such installation request, if any, shall be discussed with the contractor inclusive of the cost. Celcom will not be responsible for the completion or work quality of the non-standard installation.
Will there be any drilling involved and approval needed to enter the building?
There will be potential drilling to connect the service to your office. You will need to approve the drilling and the design of the connection prior to installation in the service installation form. Any building space requiring management approval shall be taken up by the customer.
How do I connect to my Celcom Business Fibre™?
Step 1: Search for your Celcom Business Fibre™ SSID as displayed on the Router, using a computer or a smart device.
Step 2: Select the Celcom Business Fibre™ SSID and enter the security key displayed on the Router.
Step 3: You are now connected. Enjoy your Celcom Business Fibre™ anywhere within your office.
What are the devices that will be installed on my premise?
We will install a Router (RGW) and a Modem (ONT) on your premise.
What is the warranty period for the devices?
The Modem has a warranty period of twelve (12) months. The Router have a warranty period of twenty-four (24) months.
What if my devices are faulty and need a replacement?
You will not be charged for the replacement of the devices during the warranty period due to damages caused by a manufacturing defect. In the event that the device is damaged due to your negligence, you will be charged RM300 for the replacement of the Router and the Modem.
Devices | Device Replacement Charges | |||
Within Warranty Period | Beyond Warranty Period | |||
Incidental | Manufacturing | Incidental | Manufacturing | |
Router (RGW) | RM300 |
FREE replacement (one-to-one swap) |
RM300 | |
Modem (BTU) | RM300 | RM300 |
Can I have my CCTV or other external devices connected to the service?
The service is compatible with selected brands and models of CCTV only. The CCTV must be compatible with a private dynamic IP and the CCTV supplier must be contacted for the configuration. For other external devices, it is necessary that they are genuine and with legal contents to ensure a seamless experience. Celcom will not be responsible for the downgrading of experience if the non-genuine external devices with illegal contents are used.
What will I see in my first bill?
You will see a statement reflecting your monthly pro-ration of the access fee from the date of your activation to the date that you are billed and a stamp fee of RM10. Additional charges and rebates will be reflected based on the offerings that are part of your package.
How do I pay for my service?
You may make payments at any of our bluecube stores nationwide, our certified partners, business portal, our kiosk services or via online banking services such as Maybank2u or CIMBClicks.
Can I upgrade my speed?
Not Applicable at the moment.
Can I downgrade my speed?
Not Applicable at the moment.
Can I relocate my service to any other location?
You may request service relocation, subject to the availability of the service at the new location at the rate of RM200 per request.
What if my new location is not within coverage/ not serviceable?
You may request termination of your account, and if you are still within the contract period, your termination fee will be waived provided that you produce an original utility bill with your new location address.
What if I terminate the service within the contract period?
You will be charged early Termination Fee of the remaining months or RM500, whichever is higher.
Where can I terminate the service?
For the time being, termination can only be done by calling our Customer Service Consultant at 1111 (for Celcom customers) or +6019-6011111 (for Non-Celcom Mobile).
If I terminate the service before the contract ends, do I need to return the device(s)?
You are only required to return the Modem (BTU/ONT), as all other devices belong to you. Our TechXpert will arrange to collect the Modem from your premise, and if you fail to return the Modem, you will be charged a fee of RM500.
What do I need to do if I want to terminate the service?
Our Customer Service Consultant will advise you to settle the outstanding payment (if any) and arrange for collection of the Modem (if required). Upon collection of the Modem and settlement of the outstanding bill, or in the case of Modem not being required to be returned or there is no outstanding bill, our Customer Service Consultant will complete the termination order and you will receive your final bill in the next bill cycle.
Limited Time Rebate on High Speed Plans
1. What is the rebate promotion on the Celcom Business Fibre™ 300Mbps, 500Mbps and 1 Gbps?
2. Is this a limited time promotion?
Yes, this is a limited time promotion. We will notify you on the end date from time to time.
3. Who is eligible for the rebate promotion?
4. How can I participate in this promotion?
This promotion is only applicable for subscription and/or purchase at:
What are the offerings for the Celcom Business Fibre™ for Business 300Mbps, 500Mbps & 1Gbps?
Plan | Celcom Business Fibre 30 Mbps | Celcom Business Fibre 100 Mbps | Celcom Business Fibre 300 Mbps | Celcom Business Fibre 500 Mbps | Celcom Business Fibre 1 Gbps* | |
Monthly Price | RM98 | RM129 | RM189 | RM239 | RM299 | |
Rebate | Promotional Rebate | NA | NA |
RM10x24 months (RM179 after rebate) |
RM22x24 months (RM217 after rebate) |
RM22x24 months (RM277 after rebate) |
Internet | Download Speed | 30 Mbps | 100 Mbps | 300 Mbps | 500 Mbps | 1 Gbps |
Upload Speed | 30 Mbps | 50 Mbps | 50 Mbps | 100 Mbps | 200 Mbps | |
Quota | Unlimited | |||||
Device | Router | FREE AX Router (New Registration only) | ||||
Contract | 24 MONTHS |
6. Can I upgrade or downgrade from my current existing plan beside than Celcom Business Fibre™ Offering to enjoy the rebate?
No, you can enjoy the rebate only if you subscribe to Celcom Business Fibre™ plan as per the above table only.
7. Is there a contract period for the Celcom Business Fibre™ plan?
Yes, there will be a 24 months contract period for Celcom Business Fibre™
8. By joining this promotion, are there any other terms and conditions that I need to know of?
By signing up to this high-speed plan, customers are bound to the general terms and conditions of Celcom Business Fibre™ that can be viewed under this campaign’s Terms and Condition.
Google Workspace Business Starter : Celcom Business Fibre™
What is Celcom Office Google Workspace?
Celcom Office Google Workspace (Google Workspace) is a suite of web-based productivity and collaboration tools, designed for business use. It lets you access all of Google's productivity tools - including its office apps Docs, Sheets and Slides - all in one place.
Like many SaaS offerings, it's a subscription service with multiple pricing tiers to fit different organizations' needs.
What are the features of Google Workspace?
Description | Business Starter | Business Standard | Business Plus | Enterprise |
User Maximum | 300 Users | 300 Users | 300 Users | 300 Users |
Custom & secure business email | ✓ | ✓ |
✓ (+eDiscovery, retention) |
✓ (+eDiscovery, retention, S/MIME encryption) |
No of participants video meetings | 100 | 150 |
250 (+recording attendance tracking) |
250 (+recording attendance tracking, noise cancellation, in-domain live streaming) |
Cloud storage per user | 30GB | 2TB | 5TB | Unlimited |
Security & mgmt. controls | ✓ | ✓ | Enhanced security and management controls, including Vault & advanced endpoint mgmt. | Advanced security, mgmt. & compliance controls, including Vault, DLP, data regions & enterprise endpoint mgmt. |
Standard support | ✓ | Standard support + (paid upgrade to enhanced support) | Standard support + (paid upgrade to enhanced support) | Enhance support (paid upgrade to Premium Support) |
What are the features of Celcom Business Fibre™ Bundle with Google Workspace?
Celcom Business Fibre 30Mbps | Celcom Business Fibre 100Mbps | Celcom Business Fibre 300Mbps | Celcom Business Fibre 500Mbps | Celcom Business Fibre 1Gbps |
RM98 | RM129 | RM189 | RM239 | RM299 |
NA | + Google Workspace Business Starter | +Google Workspace Business Starter | +Google Workspace Business Starter | + Google Workspace Business Starter |
How do I subscribe to this service?
The Google Workspace Business Starter is included into the Celcom Business Fibre™ 100Mbps, 300Mbps, 500Mbps and 1Gbps plan registration
For Celcom Business Fibre™ 30Mbps, Google Workspace Business Starter can be added on upon NEW registration only
What is the offer for Add on Google Workspace Business Starter?
Google Workspace Business Starter can be subscribe by Celcom Business Fibre™ 30Mbps customers at RM25 per license for 24 months upon NEW registration ONLY. The charges will be included in the monthly bill.
What will happen if I upgrade or downgrade my current plan?
*For customers with a bundle Google Workspace Business Starter (100Mbps, 300Mbps, 500Mbps and 1Gbps plan), any active Google Workspace Business Starter contract will be terminated if you are downgrading to any plan lower than 100Mbps. An early termination penalty will be imposed.
*For customers who have already subscribed to Google Workspace Business Starter (30Mbps plan) upon new registration, the offer shall be carried over to the new plan.
How can I subscribe to other Google Workspace Business Offering?
What are the benefits of using Google Workspace?
Is there any contract period for Google Workspace?
Contract Offering is dependant on the Plan that you subscribed to. All plans are subjects to 24-months contract.
Is there a minimum number of user license subscriptions required?
No, there's no minimum number of subscriptions required.
How to terminate the service?
Contact your dedicated Account Manager (AM) and Celcom SMB Partners
Call Us
Is internet access required for Google Workspace?
Internet access is required to install and activate all Google Workspace and to manage your subscription account. Internet connectivity is also required to access Google Workspace services, including email, conferencing, and other services.
Can Google Drive do real-time online collaboration?
Yes, Google Drive can do real-time online collaboration. The easy sharing of files is one of the most important features when it comes to collaboration. You can share them quickly and have content control. It allows you to restrict unauthorized file access when sharing, for example, password protected links, permission settings, expiry dates, etc.
If my Google Workspace account gets suspended or terminated, will that also delete all the files in my Google drive shared with other?
It is depending the way sharing works. If you are giving the other users access to the data inside your Google Drive (instead of the copies of your data), the links to the data that you shared with other users are not accessible upon your account suspension or termination.
If you decide to cancel your Google Workspace subscription, you can download your data and save it to another location.
How do I change my Google Workspace's password?
You can visit Google Support Centre at https://support.google.com
How does payment work?
You are invoiced monthly based on the package you subscribed.
Who can I call if there are enquiries or complaints?
You can call their Celcom Account Manager, Celcom Business Partner/dealer of Celcom customer support at 019 601 1111, or if there are enquiries on Google Workspace products, you may contact Google directly at the Google Support Centre at https://support.google.com
Before subscribing to Google Workspace, are there any other terms and conditions that I need to know of?
By having Google Workspace, customers are bound to the Specific Terms And Conditions For Celcom Office Google Workspace
Mesh Wi-Fi : Celcom Business Fibre™
1. What is Celcom Mesh Wi-Fi?
Celcom Mesh Wi-Fi is a mesh enabled router for expanding your office Wi-Fi coverage while reducing weak signal spots and dead zones. It utilizes the mesh technology to expand your office Wi-Fi and covers locations with a weak Wi-Fi signal. And with its simple setup, it only takes a few minutes to get connected!
2. Who is eligible to purchase the Celcom Mesh Wi-Fi?
New Celcom Business Fibre™ customer
3. What plans are eligible to sign up for Celcom Mesh Wi-Fi?
You may subscribe to any of the following plans:
Package | New Registration | Add On Purchase |
Celcom Business Fibre 30 Mbps | Yes | NA |
Celcom Business Fibre 100 Mbps | Yes | NA |
Celcom Business Fibre 300 Mbps | Yes | NA |
Celcom Business Fibre 500 Mbps | Yes | NA |
Celcom Business Fibre 1 Gbps* | Yes | NA |
4. What is the offer for Mesh Wi-Fi?
Celcom Mesh Wi-Fi can be purchased by Celcom Business Fibre™ customers at RM25 per pair (2 units) for 24 months upon NEW registration ONLY. The charges will be included in the monthly bill.
5. What are the requirements to use Celcom Mesh Wi-Fi?
You need a Celcom Business Fibre™ internet connection.
6. How do I purchase Celcom Mesh Wi-Fi?
Only for Celcom Business Fibre™ new customers. The purchase can be included into the Celcom Business Fibre™ plan registration. The Mesh Wi-Fi will be installed by our TechXpert during Celcom Business Fibre installation.
7. How do I install the Celcom Mesh Wi-Fi devices?
Our TechXpert will install the devices for you during Celcom Business Fibre™ installation.
8. Is the Celcom Mesh Wi-Fi installation free?
For new customers, the Mesh Wi-Fi will be installed free of charge during the Celcom Business Fibre™ installation.
9. What will happen if I upgrade or downgrade my current plan?
10. Is there a contract period for the Celcom Mesh Wi-Fi?
Yes, there will be a 24 months contract period. The contract also applies to the free Celcom Mesh Wi-Fi received for Celcom Business Fibre™ 300 Mbps, 500Mbps and 1Gbps plans.
11. How many Celcom Mesh Wi-Fi devices can I purchase?
You can purchase a maximum of 2 sets for the Celcom Mesh Wi-Fi. You could also receive another 1 set for free if you subscribe to the 300Mbps. 500Mbps and 1Gbps plan upon new registration only.
12. By purchasing Celcom Mesh Wi-Fi, are there any other terms and conditions that I need to know of?
By having Celcom Mesh Wi-Fi, customers are bound to the general terms and conditions of Celcom Business Fibre™.
13. What are the key technical specifications of the Celcom Mesh Wi-Fi devices?
The TP-Link Deco X20 is a powerful AX1800 wireless Mesh device with OFDMA & MU-MIMO feature supporting Wi-Fi 6 (802.11ax) on both 5GHz (1201 Mbps) and 2.4GHz (574 Mbps). It also has a band steering feature which automatically selects the best and fastest available connection for each of your in-office devices so you can stream music and videos on more devices in more locations.
14. How is the Celcom Mesh Wi-Fi different from a Wi-Fi range extender?
Celcom Mesh Wi-Fi is optimally positioned to deliver ultra-reliable, long-distance Wi-Fi coverage for indoors and outdoors using Seamless Session Transfer Technology. This allows devices to maintain connectivity when roaming between Wi-Fi networks. Moving from the car garage to the backyard patio with no loss in performance. Unlike traditional WiFi range extenders, it expands the wireless network coverage, without reducing the speed and impact of the overall Wi-Fi performance.
15. How many Mesh devices do I need?
Here are guidelines based on office size or layout:
**Other factors such as physical obstructions or office layout may impact your Wi-Fi signal.
16. How should I set up the Celcom Mesh Wi-Fi devices?
To set up your Celcom Mesh Wi-Fi network, download TP-Link Deco app from the Google Play or Apple App Store and follow the steps on the app. For details, please refer to the installation guide.
17. If I use other routers which are not provided by Celcom, will the Celcom Mesh Wi-Fi device work?
Yes, it is compatible with all types of routers.
18. Where should I place my Celcom Mesh Wi-Fi device?
Do not place the Celcom Mesh Wi-Fi device on the floor and always keep it away from walls or big metal objects. Do identify any weak signal locations. You may also use the Deco app to locate and fix weak Wi-Fi locations as you place additional Mesh devices.
19. Can I use a LAN network cable to connect the device to a network port on a PC/Laptop?
Yes, but only LAN network cable rated CAT5E and higher can achieve the maximum performance. It is advisable to use the cable supplied in the box.
20. Do I need to switch off the Wi-Fi in my own router?
Yes, it is necessary to switch off the Wi-Fi in your main router to enjoy the seamless Wi-Fi feature of the Mesh device.
21. How do I change the SSID or Wi-Fi name?
You can change the SSID or Wi-Fi name by using the TP-Link Deco app.
22. What do I do if my connection is showing that it is offline?
An offline connection can be caused by many things. Here are a few simple steps to follow to resolve this problem:
23. What is the warranty period for Celcom Mesh Wi-Fi device?
The device warranty period for Celcom Mesh Wi-Fi is 24 months.
24. If I have issues with my Celcom Mesh Wi-Fi device, who do I contact to get it fixed?
Please call Technical Support at +6019-6011111 (for non-Celcom customers) or 1111 (for Celcom customers).
25. What if my Celcom Mesh Wi-Fi device is deemed faulty and needs replacement?
Celcom TechXpert will do an on-site troubleshooting to determine if your product is defective. If it is, a Celcom Mesh Wi-Fi faulty replacement will be carried out by our TechXpert.
26. What happens if the Celcom Mesh Wi-Fi device provided by Celcom becomes faulty due to manufacturer defects?
The Mesh Wi-Fi device which we provided are covered by a limited warranty during your contract period. You will not be charged for the Mesh replacement; hence no cost shall be paid directly to Celcom TechXpert.
27. What happens if the Celcom Mesh Wi-Fi device provided by Celcom is damaged, or lost during my contract period?
Any loss or damage (physical damage, water damage, lighting strike, or burned) due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.
**However, if the Mesh unit is damaged, you will be offered with an outright replacement option at RM300/unit, this fee will be reflected in your next bill.
28. What is the swap policy for Celcom Mesh Wi-Fi device?
You are entitled to have a single Mesh device replaced only if the Mesh unit experiences major failures and fails to be acceptable, rather than swapping the whole complete set (twin-pack).
29. What will happen to the Celcom Mesh Wi-Fi device after the 24 months warranty has ended?
You will obtain ownership for the Mesh device upon expiration of your contract period. Failures due to manufacturer defects will no longer be covered by Celcom.
30. What will happen to my Celcom Mesh Wi-Fi devices if I terminate my service before my contract term ends or if my contract expires?
You may keep the devices you purchased regardless of early termination or contract expiration. Early termination charges for Mesh Wi-Fi will be imposed if the contract is terminated before expiry date.
31. What is the penalty or the early termination charge for Celcom Mesh Wi-Fi?
The penalty or early termination fee is the accumulated amount of remaining months in the contract from the device’s recommended retail price (RRP).
32. How much is the recommended retail price (RRP) for Celcom Mesh Wi-Fi devices?
The RRP is RM868.
The Celcom Business Wireless (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for CBW” or “STC for CBW”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for CBW shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated in accordance with the Terms and Conditions (“Term”).
The Bulk Messaging Services (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for BMS” or “STC for BMS”) which shall always be read together with the General Terms and Conditions for Celcom Enterprise Solutions (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for BMS shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. This Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated or expires in accordance with the Terms and Conditions (“Term”).
SCHEDULE A
LIST OF PROHIBITED INTERNATIONAL BRANDS
SCHEDULE B
SUSPENSION DUE TO COMPLAINT(S)
Suspension | Source of registered Complaint | No. of Complaint Per Month* | Period of Suspension (Months) |
1st | Customer Service (CS) MCMC** |
30 2 |
2 |
2nd | Customer Service (CS) MCMC |
30 2 |
3 |
3rd | Customer Service (CS) MCMC |
30 2 |
Permanent Suspension (Termination) |
VERSION: 3 October 2018
The Location Based Advertising Service (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“Specific Terms and Conditions for LBA” or “STC for LBA”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for LBA shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated or expires in accordance with the Terms and Conditions (“Term”).
VERSION: 3 October 2018
Service (“Service”) is made available by Celcom to the Customer subject to these specific terms and conditions for the Service (“STC for Service”) which shall always be read together with the General Terms and Conditions for Celcom Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in this STC for Service shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. This Agreement shall come into effect on the date of execution of the SAF by Parties (“Effective Date”) and shall continue to be in force until terminated or expires in accordance with the Terms and Conditions (“Term”). Customers may refer to the frequently asked questions (“FAQ’s“) above.
1. Definitions
In this STC for Service, unless the context otherwise requires, the capitalized terms have the meanings assigned to them below and in the GTC.
“Commencement Date” means the date of Activation of the Service as notified by Celcom to the Customer;
“Contract Period” means the contract period applicable for each SIM Card and service activated by Celcom as specified in the SAF which shall commence from the Service Start Date of the SIM Card;
“Service” means Service applications for retailers which is installed on the android device in the form of portable tablet or mobile phone provided by the Device Provider that offers the capabilities to: (a) manage the content of the POS System such as availability and pricing of merchandises; and (b) manage stocks in and stocks out.
“Service Provider” means a third party who provides the service of the applications
“User” refers to any person nominated and authorized by the Customer to use the Service.
2. Period of Agreement
2.1 The Customer agrees to subscribe to the Service for a minimum subscription period as specified in the SAF (“Minimum Subscription Period”). Upon expiry of the Minimum Subscription Period and provided that the Customer does not breach of any terms of the Terms and Conditions, subscription to the Service for each Service will be automatically renewed for subsequent periods of one (1) year each (“Extended Subscription Period”) until and unless otherwise terminated in accordance with the Terms and Conditions.
3. Provision of Service
3.1 The Service is provided by Service Provider and shall at all times remains the property of the Service Provider. The details of the Service Provider will be provided by Celcom to the Customer upon Customer’s register of interest.
3.2 The Service is made available to both Celcom subscribers and non-subscribers in the small-and-medium-sized enterprises (“SME”) industry.
3.3 Customer may subscribe to more than one (1) Service at any one time.
3.4 Customer may refer to Celcom’s account manager duly authorised by Celcom, channel managers or dealers for more information regarding the Service and to subscribe to the Service.
3.5 Upon Customer’s application, Celcom will submit Customer’s application to Service Provider for registration purposes. Customer will be contacted by Celcom on approval status (“Notification”). Celcom reserves the right to use any method or medium it deems fit as its sole and absolute discretion for the purpose of Notification.
3.6 Celcom reserves the right to not accept the Customer’s application for the Service by issuing the Customer a notice if Customer fails to provide Celcom with the information requested by Celcom.
3.7 Celcom does not store any sensitive nor Personal Data in relation to the Service except for Customer’s registration details.
3.8 The provision, receipt and use of the Service are non-exclusive and Parties may enter into similar arrangements with third parties.
3.9 Service provided to the Customer is neither transferrable nor exchangeable for cash.
4. Fees, Charges and Payment
4.1 There is an activation payment of RM 100 if customer wish to subscribe to the Advanced version.
4.2 The Customer shall pay the monthly subscription fee and any additional fee(s) for additional features subscribed by the Customer, if any (“Subscription Fees”) as specified in SAF and Applicable Taxes imposed by applicable laws for the Service whether or not the Customer uses the Service.
4.3 The total amount of Subscription Fees payable by the Customer depends on the type of subscription as specified in the SAF.
4.4 The first Subscription Fees will be pro-rated if the length of use from the Commencement Date is less than a full month bill cycle. The first month’s Bill will consist of the pro-rated value (“PV”) and one (1) month advanced Monthly Subscription Fee.
4.5 In the event of termination of the Agreement, Customer’s deposit (if any) shall not be refunded by Celcom but shall be applied to set-off any outstanding amount due from the Customer.
4.6 Customer will be provided with itemized billing for the Service. The Subscription Fees shall be paid by the Customer to Celcom within thirty (30) days from the date of Invoice from Celcom.
5. Service applications
5.1 The Service apps is provided by the Service Provider to Customer. Customer’s use of the Service Apps is governed by the terms and conditions set by the Service Provider (“Service Provider’s T&C”). In the event of any inconsistency between the terms in this STC and the terms in the Service Provider’s T&C in relation to the Service Apps, the latter shall prevail.
5.2 Service warranty and any matter in relation thereto shall be between Customer and the Service Provider. Celcom owes no warranty obligations towards the Customer and shall not be liable for any claims in relation thereto.
5.3 Celcom does not warrant that the Customer’s use of the Service will be error-free, uninterrupted, available at all times, or that it be safe against any possible security threat.
5.4 Service apps in only available on Android / Google store.
6. Restrictions on Use of Service
6.1 Customer may not lease, sub-license, transfer, loan or assign the license and rights to use the Service to any third party without Celcom and the Service Provider’s written consent. Celcom holds no responsibility and liability for use of the Service by any unauthorized user in the event the Customer allows any third party to use the Service.
6.2 The Customer will not have any right, title or interest in the Service apart from the right to use the Service in accordance with the Terms and Conditions.
6.3 Customer shall not: (a) carry out or permit to be carried out any additions, modifications, improvement, adjustments or replacement to the Service without the prior written consent of the Service Provider; (b) use the Service in way that allows the Customer to circumvent or disable features or technology used in the Service unless Service Provider specifically allows the Customer to; (c) decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for any part of the Service; (d) engage in any activity, outside of what is permitted by the Service, that otherwise interferes with the use and enjoyment of the Service by others; and (e) violate Celcom’s or any other persons’ or entities’ rights (including Intellectual Property Rights and other proprietary rights).
7. Customer’s Responsibilities and Obligations
7.1 In addition to other responsibilities and obligations specified in the Terms and Conditions, Customer agrees, undertakes and acknowledges that: (a) the use of the Service and the Service Apps is further subject to the terms and conditions and any other applicable terms and conditions set by the Service Provider governing the use of the Service; (b) Customer shall be solely responsible for the Personal Data and Sensitive Data (as defined in the PDPA), if any, of the Customer and any third party disclosed, shared or stored using the Service; (c) the custody and control of the Service and Service Apps must at all times be with the Customer; (d) Customer shall be responsible to obtain and maintain all licenses, permits, consents, authorizations and rights required for the use of the Service at Customer’s own expense; (e) the Customer is responsible for the use of the Service and any liability arising from the content which the Customer disseminates through the Service. The Customer will indemnify Celcom for any loss and claims arising from such use and liability on the content; and (f) Customer shall promptly lodge a report with Celcom upon discovery of any fraud, theft, unauthorized use or unlawful activities carried out using the Service and/or the Service Apps.
8. Celcom’s Rights
8.1 Without limiting the other rights Celcom may have under the Agreement Celcom hereby reserves the rights to provide any information in relation to the Service and use of the Service by the Customer to the law enforcing agencies as and when required and/or requested by any lawful, regulatory, governmental or statutory authority.
9. Limitation of Liability
9.1 Pursuant to the nature of the Service which is provided by a third party, and not in derogation of the Terms and Conditions, Celcom excludes any liability and responsibility related to the Service and this Agreement in contract, tort (including negligence or breach of statutory duty) and/or otherwise.
9.2 For clarity, Celcom shall not be liable and shall not be responsible for any loss, damage, liability or expenses arising from claims of any nature including but not limited to cyber security threats, invasion of privacy, infringement of Intellectual Property Rights and breach of any laws or regulations arising from the use of, and reliance on the Service by either Customer or the Users.
9.3 Celcom does not control or endorse the Content, messages or information found in the Service, and Celcom hereby disclaims any liability arising therefrom.
9.4 Nothing in the Agreement will limit or exclude the Customer’s liability in relation to: (a) Customer’s fraud, fraudulent misrepresentation, gross negligence, violation of applicable laws, or willful default; (b) Customer’s indemnity obligations; and (c) Customer’s payment obligations.
9.5 Risk passes to the Customer immediately upon activation of the Service.
10. Disclaimer of Liability against the Customer
10.1 Celcom will not be responsible or liable for any claims by the Customers or any third party arising from the act, omission or negligence by the Customer or by the Service Provider in relation to the Service.
10.2 Celcom shall not be liable to pay any compensation in the event of any failure to provide the Service arising from any cause, including but not limited to, the followings: (a) failure caused by the Service Apps, applications, interconnected equipment, networks, systems, internet Connection or gateways; and/or (b) the Customer’s or the Service Provider’s acts, negligence or omissions, or that of the Customer’s or that of the Service Provider’s employees, sub-contractors, servants and agents.
11. Suspension
11.1 Without limiting other rights Celcom may have under this Agreement, Celcom may suspend immediately, in whole or in part, with or without notice, the Service if:
(a) the Customer does not comply with any instruction or directive issued by Celcom from time to time in compliance with the relevant laws; or
(b) the Customer or any of its agents, officers, directors or employees has committed any act or omission which may adversely affect Celcom.
12. Termination
12.1 Either Party shall be entitled to terminate this Agreement by giving at least thirty (30) days prior written notice to the other Party without assigning any reason whatsoever. Celcom shall not be liable for any compensation and damages towards the Customer in the event Celcom exercises its right to terminate for convenience in accordance with the Terms and Conditions.
12.2 Termination of Service for each Service Apps prior to the expiry of its respective Minimum Subscription Period will always be subject to the Termination Fee specified in the SAF.
12.3 The Agreement will be deemed terminated in the event all existing Service for all Service Apps are terminated either by Celcom or the Customer for any reason whatsoever.
12.4 Termination of the Agreement at any time will render all existing Service for all Service Apps to be terminated and will always be subject to the Termination Fee specified in the SAF.
12.5 Upon termination of this Agreement: (a) the Customer’s access to the Service shall immediately cease; (b) the Customer shall be responsible to settle all outstanding amount due to Celcom in relation to the Agreement incurred up to the date of such termination; (c) there will be no refund of any Subscription Fees already paid by the Customer; and (d) the Customer shall take ownership of the Service Apps at no additional cost.
13. Maintenance Support and Problem Reporting
13.1 For any complaints or queries, Customer may contact our dedicated customer service email at support@celcom.com.my.
Celcom Business FibreTM
The Service (as hereinafter defined) is made available by Celcom to the Customer subject to these terms and conditions for the Service (the “Terms and Conditions”) which shall always be read together with the General Terms and Conditions for Enterprise Services (“GTC”) published on Celcom’s Website as of the Effective Date (as defined herein). Nothing in the Terms and Conditions shall be construed as limiting any other rights Celcom may have under the Agreement unless specifically stated otherwise. The Agreement shall come into effect on the date of execution of the SAF by the Customer (“Effective Date”) and shall continue to be in force until terminated in accordance with the Terms and Conditions stipulated herein.
By subscribing to the Service, in addition to the Terms and Conditions, you shall be subject to Celcom’s Privacy Policy and Fair Usage Policy which are made available here as amended from time to time. In the event of any inconsistency between the provisions of the Terms and Conditions and the terms and conditions of Privacy Policy and Fair Usage Policy, such inconsistency shall be resolved by giving precedence in the following decreasing order (i) the Terms and Conditions; (ii) Privacy Policy; and (iii) the Fair Usage Policy.
1. Definitions
For the purpose of the Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
"Account" | means an account opened for you with Celcom for subscribing to the Service; |
"Activation" or "Activated" | means the point in time when the Service is activated in Celcom’s System; |
"Agreem25ent" | means the completed Registration Form, the Terms and Conditions and the GTC, including any Addendum and all subsequent amendments and variations to the Terms and Conditions and Addendum; |
"Bill" | means the statement issued by Celcom, in the format as determined by Celcom, to the Customer from time to time in respect of the Service(s) and the term “Bill” shall also include Invoice; |
"Celcom" | means Celcom Mobile Sdn Bhd (Company No. 197601002188 (27910-A)); |
"Celcom Business Fibre™" | means High Speed Internet (HSI) access that uses optical fibre technology offered as part of the Service; |
"Celcom Business Fibre™ Modem" | means the Broadband Termination Unit (BTU) or Optical Network Termination Unit (ONT) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion; |
"Celcom Business Fibre™ Router" | means the Residential Gateway (RGW) leased to you for the provision of the Service or any other equipment as determined by Celcom from time to time at its sole discretion; |
"Celcom's System" | means the telecommunication system utilized including but not limited to any Celcom Business Fibre™ Router, facility, apparatus, plant, pole, line, wire or cable installed at the Service Address by Celcom for provision of the Service; |
"Credit Limit" | means the limit on monthly charges as may be imposed by Celcom at its sole and absolute discretion from time to time; |
"Equipment" | means the hubs, routers, servers (for Networking purposes), your personal computer (equipped with CD Drive and LAN connection card (NIC)) and conforms to the specifications prescribed by Celcom upon your registration for this Service; |
"Installation" or "Standard Installation" |
refers to the installation of High-Speed Internet (HSI) which includes:
|
"Installation Date" | means the date requested by you in the Registration Form or any other dates available for the supply, delivery, installation, and activation of the HSI at the Service Address; |
"Installation Form" | refers to the Installation Form duly acknowledged by you for Installation to take place and to be completed, which has been accepted and approved by Celcom; |
"Invoice" | means the statement issued by Celcom to the Customer to supplement or as a supplement to the Bill; |
"Registration Form" | refers to the Service Agreement Form (“SAF”) duly completed by you to subscribe to the Service, which has been accepted and approved by Celcom; |
"Service(s)" | means telecommunication services including HSI specifically known as Celcom Business Fibre™ to be provided by Celcom to you pursuant to the Agreement; |
"Service Address" | means the address where Celcom agrees to provide the Services to you; |
"SKMM" | means Suruhanjaya Komunikasi dan Multimedia Malaysia also known as the Malaysian Communications and Multimedia Commission, established under the Communication and Multimedia Commission Act 1998; |
"Spam" | means unsolicited electronic messages sent through various communication modes including but not limited to email or instant messaging services regardless of the existence of the prior relationship between the sender and the recipient and regardless of content whether commercial, non-commercial or messages including malicious program and/or content and/or data including unsolicited messages, videos, advertising, marketing or promotional materials; |
"Terms and Conditions" | means this Terms and Conditions for the Service, together with the GTC and the specific terms and conditions of each Service (if applicable) as may be varied or modified from time to time at Celcom’s sole discretion; |
"User" | refers to you or in the case of a company, any person nominated by the company to be the User; |
"Value Added Service" or "VAS" | means additional functions, features or facilities which are currently available or will be made available by Celcom from time to time and maybe subscribed to and/or used by you in connection with the Service to enable you to access and use information, data, content, WAP and other interactive applications and/or services over the Internet and/or intranet; |
"Working Days" | means save for the states of Kedah, Terengganu, Kelantan and Johor, Mondays to Fridays and Saturdays (half day), excluding public holidays, Saturdays (half day) and Sundays. In the states of Kedah, Terengganu, Kelantan and Johor Sundays to Thursdays and Fridays (half day), excluding public holidays, Fridays (half day) and Saturdays; |
"You" or "Your" | refers to the person authorized to use the Service subject to the Terms and Conditions herein and/or an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Registration Form. |
2. Period of Agreement
3. Provision of the Service
4. Installation
5. Celcom Business Fibre™ Modem
6. Celcom Business Fibre™ Router
7. Exclusion of Warranties
8. Defective Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router
Defects or discrepancies, in or like an objection to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router shall be reported to Celcom within forty-eight (48) hours of your receipt of the Celcom Business Fibre™ Modem and Celcom Business Fibre Router™, failing which it shall be conclusively presumed that the Celcom Business Fibre™ Modem and Celcom Business Fibre Router were received by you in good condition.
9. Damage to the Celcom Business Fibre™ Modem and Celcom Business Fibre™ Router
10. Deposit
11. Packages
Plan | Celcom Business Fibre™ 30Mbps | Celcom Business Fibre™ 100Mbps | Celcom Business Fibre™ 300Mbps | Celcom Business Fibre™ 500Mbps | Celcom Business Fibre™ 1Gbps* | |
Fee | Published Monthly | RM98 | RM129 | RM189 | RM239 | RM299 |
Internet | Download Speed | 30Mbps | 100Mbps | 300Mbps | 500Mbps | 1Gbps |
Upload Speed | 30Mbps | 50Mbps | 50Mbps | 100Mbps | 200Mbps | |
Quota | Unlimited | |||||
Device | Router | FREE | ||||
Others | Standard Installation Fee | FREE |
12. Additional Service
13. Your Responsibility
14. Celcom's Rights
15. Personal Information
You agree that by executing the Registration Form or by continuing to use the Services, you are giving consent to Celcom that the information collected by Celcom from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Notice as posted on our website here and Personal Data Protection Act 2010. You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information.
16. Disclaimer
17. Celcom's Liability
18. Content
The Content provided by Celcom via the VAS is provided by Celcom or third parties. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties.
19. Billing and Payment Due Date
20. Auto Billing
21. Credit Limit
22. Matters Beyond Celcom's Control
23. Severability and Effect of the Terms and Conditions
If any of the provisions of the Terms and Conditions should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
24. Governing Law
25. Notices
26. Assignment
27. Indulgence and Waiver
Any failure by Celcom to enforce any terms herein or any forbearance, delay or indulgence granted by Celcom to you will not be construed as a waiver of Celcom’s rights provided under this Agreement.
28. Suspension and Termination
29. Anti-Bribery and Anti-Corruption
You shall comply with Celcom’s Anti-Bribery and Anti-Corruption (“ABAC”) Policy and ABC Terms and Conditions (“ABAC T&C”) as published on Celcom’s website at https://www.celcom.com.my/about-celcom/governance or other uniform resource locator (“URL”) as communicated by Celcom from time to time. Reference to ‘Counterparty’ in the ABAC T&C shall refer to you. In the event of any inconsistency between the provisions of the ABAC T&C and the provisions of the Agreement, the former shall prevail to the extent of such inconsistency.
30. Miscellaneous