1. What is 5G Service?

5G is the fifth generation of cellular networks, and this technology can enhance the data experience for our customers.

2. What are 5G Benefits?

• 10 to 100 times faster speeds – reducing time needed to download or upload large data

• 1000 times more connections than 4G – connecting one million devices per square kilometer

• 5 times quicker response – increasing the efficiency of sending and receiving information

• 5 times more energy efficient compared to earlier generations

3. What makes Celcom Different than the competitors?

Celcom is offering an end-to-end proposition:

• Widest 4G coverage to complement the existing limited span of 5G

• Outstanding and multi-award-winning cloud gaming titles around the world by Blacknut (with 10+ new games every month, 30+ categories/genres, 60+ international publishers)

• Non-Voice Metaverse AR education and gaming application

• A broad range of 5G smartphone devices

4. How will customers be informed if they have been provisioned with 5G services?

Customers who have been provisioned with 5G services will receive an SMS notification.

5. If customers have received an SMS notification on successful provisioning, will they be getting 5G services automatically?

Yes, customers should be getting 5G services automatically as long as they are within the 5G coverage area. If there is no 5G icon, customers may follow the steps below:

• Settings > Connections > Mobile Networks > Network Mode > Select 5G/LTE/3G/2G (Auto-Connect)

6. Will customers be notified if they are within a 5G coverage area?

No. However, a 5G icon in the status bar located at the top right corner of their phone will be visible.

Introduction

This Campaign is held by Celcom Mobile Sdn Bhd (Company No. 27910-A) (“Celcom”). By participating in this Campaign, Customers (as defined below) hereby agree to be bound by these Terms and Conditions which shall form an integral part of and to be read together with the general Terms and Conditions relevant to the Customers in respect of this Campaign as published at https://www.celcom.com.my/legal/terms-and-conditions and https://www.celcom.com.my/legal/terms-and-conditions/personal respectively.

In the event of a conflict or inconsistency between these Terms and Conditions and CRF and/or Terms and Conditions of the respective mobile/content service(s), such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these Terms and Conditions (ii) Terms and Conditions of CRF and/or the respective mobile/content service(s).

Customers hereby agree and acknowledge that Celcom reserves the rights to process Customer’s personal data (as defined in the Personal Data Protection Act 2010) in accordance with Celcom’s Privacy Notice made available on Celcom’s website and as amended from time to time.

Eligibility

This Campaign shall be applicable to all new and existing active eligible Celcom’s postpaid plan (“Plan”) subscribers (hereinafter referred to as “Customer(s)”). For clarity, active line means Customers will be able to make and return calls.

Mechanics

1. This Campaign shall be applicable to the Customers of Celcom’s postpaid plans as follows:

   MEGA for Business

   MEGA for Business + M Passes

   MEGA for Business + M Plus Passes

   MEGA for Business + L Passes

   MEGA for Business + L Plus Passes

   MEGA for Business +XL Passes

   MEGA for Business + MEGA GB

   Family Line

   Mega Lightning 58

   Mega Lightning 80

   Mega Lightning 98

   Mega Lightning 128

   Mega Lightning 158

   Mega Lightning 188

   Lightning Supplementary Line

   CMP Voice

2. New or existing eligible Postpaid Customers who are using 5G compatible devices with USIM within 5G coverage areas will be able to enjoy the following offerings (“Offerings”) during the Campaign Period:

   1. Free Promotional 5G Access

   2. MEGA™ Lightning 188 plan & Mega for Business + XL Pass plan quota will be refreshed:

      1. New eligible Postpaid Customers – Promotional quota will be reflected immediately

      2. Existing eligible Postpaid Customers – Promotional quota will be reflected in next bill cycle

      Monthly Internet
      Current Quota	Promotional Quota
      120 GB	2 TB

       

3. Customers will receive an SMS notification once their Plan is activated with 5G services.

4. 5G services will utilise High-speed Base Internet and Add-On Internet allocated under the plan.

5. 5G services are not applicable for Unlimited Internet allocated under the plan.

6. For Change of Bill Plan (COBP), Internet utilisation will follow the manner stated in Clauses 4 and 5.

7. This Campaign is not applicable to MEGA™ Unlimited plans. Offerings under Clause 2 will be dropped if customer switched from eligible plans to MEGA™ Unlimited plans during Campaign Period.

8. Customers can disable 5G services via mobile network settings of their smartphone and these steps may vary depending on the model of smartphone.

9. In the event where Customers have already activated 5G services, Customers may enjoy 5G Roaming automatically in the areas supported by 5G roaming network operator.

10. Customers may need to subscribe to Celcom Roaming pass to enjoy 5G services. All roaming passes are supported by 5G.

General Terms And Conditions

1. Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the Terms and Conditions of this Campaign without prior notice to Customers herein stated and Customers shall be bound to observe, perform and comply with the Terms and Conditions herein and any amendments thereof.
    
2. Celcom’s decisions in any matter in relation to the Campaign shall be final and conclusive. Any request for appeal and review shall not be entertained.
    
3. Celcom shall not be liable for any claim by Customers or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Campaign.
    
4. Celcom disclaims any liability for loss or damage to property, any personal injury or loss of life resulting from or in connection with this Campaign. 
    
5. Customers acknowledge and agree that Celcom reserves the rights to disqualify any participation if Customers are in breach of its obligations or any Terms and Conditions of this Campaign. Notwithstanding the above, Celcom reserves the right to reject any participation or Customers at its sole and absolute discretion without assigning any reason whatsoever.
    
6. Celcom does not take any responsibility in the event Customers are prevented from participating in the Campaign, as a result of certain technical restrictions or other limitations specific or force majeure which include but are not limited to regulatory and/or government directive, act of God etc.
    
7. All photographs, personal information and names submitted, service marks, trade names and trademarks are the property of Celcom.
    
8. Except as expressly mentioned herein, Celcom shall not be responsible for any expenses and cost including out-of-pocket expenses related to or as a consequence of participating in this Campaign.
    
9. In the event any of the provision in these Terms and Conditions are invalid, illegal and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.
    
10. No delay or indulgence by Celcom in enforcing any Terms or Conditions herein shall constitute waiver by Celcom of Customer’s breach of these Terms and Conditions.
     
11. These Terms and Conditions shall be construed and governed by the laws of Malaysia. In case of a dispute, the courts of Malaysia will have exclusive jurisdiction.